Bad Credit Rating Removal Case Study
Client Profile:
| Name: | Ryan |
| State: | QLD |
| Sex: | Male |
| Age: | 25 |
| Married/Single: | Single |
| Listing Type: | Default |
| Original Creditor: | Suncorp |
| Current Creditor: | – |
| Paid / Unpaid: | Paid |
| Listing Amount: | $8777 |
| Commenced work: | 8/04/2016 |
| Default Resolution: | 28/06/2016 |
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Credit Repair Background:
Ryan had a personal loan with Suncorp. He moved in November 2013 and did not let Suncorp know that he was moving. Ryan was going through hardship as he lost his Job and his place of residence and had to move back in with his parents. Ryan found out about the default listing when he did a credit report check.
What were any challenges with the creditor?
Suncorp wanted payment for the documents under Australian Privacy Principal 12. After documents were received, MyCRA Lawyers noted a lack of evidence for the default notice and a response letter was sent to Suncorp. Suncorp advised they will not be responding as the case is closed. We then represented Ryan in submitting a complaint was then escalated to the Financial Ombudsman Service (FOS).
Why was the listing removed?
A complaint was submitted to the FOS as Suncorp was unable to provide a copy of the default notice and would not review the matter further when it was brought to their attention. After FOS’ intervention, Suncorp then agreed to remove the listing.
Summary:
Ryan was in the middle of purchasing a house and wanted his default removed. It took a little longer for his default resolution due to Suncorp not wanting to discuss the issues but MyCRA Lawyers managed to negotiate removal of his default listing in 81 days and Ryan can now move forward financially. Congratulations Ryan and good luck!
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