Your Name (required)
Your Email (required)
How many listings are we working on? (required)
Name of Creditor 1
If account number not on credit reports: Do you know the account number or have statements with the account number?
Identity
Have you ever been known by any other names? YesNo
If yes, what other names have you been known by?
Place of birth?
Address History
What address where you living at when you opened the account?
What were the approx dates that you were living at this address?
Did you move house? YesNo
If yes, where did you move to?
What are the approximate dates you resided at this new address?
Did you let your creditor know you were moving? YesNo
if yes, how did you let them know you moved?
Account
Did you know the account was overdue? YesNo
Where you ever contacted about the overdue amount either by phone, mail, or email? YesNo
If yes, did you respond to any of these requests for payment? YesNo
How did you respond to any requests for payment?
Have you disputed the overdue amount in the past? YesNo
If yes, why?
Are you currently disputing the overdue amount? YesNo
Default Listing
How did you find out about the default listing?
Have you ever disputed the listing with your creditor? YesNo
If yes, can you please provide more details
Have you ever investigated this through another company or the Ombudsman? YesNo
Other
If you haven't already provided any, do you have any documents that you could supply MyCRA Lawyers to assist with your case? (statements, letters, emails etc.) The more information we have the better we can fight for you. YesNo
How were your invoices issued to you? EmailedPostedPortal login then download
Were you experiencing financial, emotional, or any other type of hardship at or before the time the account was overdue/listed? YesNo
Please explain your circumstances at the time of listing (in as much detail as you can) including any financial hardship or extenuating circumstances that you were experiencing.
Is this an Electricity Account? YesNo
Energy
did you organise the connection of the Energy account through the Energy company directly, or through a third party reseller? Directly over the PhoneDirectly on the web onlineThrough rental agentAnother third party
How were payments made to the account? (BPAY/Direct debit etc)?? BPayDirect TransferAuto Direct Debit
Were previous bills paid by the due date? YesNo
Was a payment arrangement ever requested? YesNo
If yes, did you meet your requirements of the payment arrangement? YesNo
Did you have any previous issues about receiving the invoices? (i.e. mail going missing, emails not arriving etc) YesNo
Have you ever raised a complaint with the Energy Co in the past? YesNo
If yes, was there a resolution and what was it?
Did you call to close the account? YesNo
Did you provide a forwarding address when you closed the account? YesNo
Was there any issue accessing the meter on the property (large dog, or locked fence etc?) YesNo
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Your StateQLDNSWACTVICTASSAWANT
