Your Name (required)
Your Email (required)
How many listings are we working on? (required)
Name of Creditor 1
If account number not on credit reports:
Do you know the account number or have statements with the account number?
Have you ever been known by any other names?
If yes, what other names have you been known by?
Place of birth?
What address where you living at when you opened the account?
What were the approx dates that you were living at this address?
Did you move house?
If yes, where did you move to?
What are the approximate dates you resided at this new address?
Did you let your creditor know you were moving?
if yes, how did you let them know you moved?
Did you know the account was overdue?
Where you ever contacted about the overdue amount either by phone, mail, or email?
If yes, did you respond to any of these requests for payment?
How did you respond to any requests for payment?
Have you disputed the overdue amount in the past?
If yes, why?
Are you currently disputing the overdue amount?
How did you find out about the default listing?
Have you ever disputed the listing with your creditor?
If yes, can you please provide more details
Have you ever investigated this through another company or the Ombudsman?
If you haven't already provided any, do you have any documents that you could supply MyCRA Lawyers to assist with your case? (statements, letters, emails etc.) The more information we have the better we can fight for you.
How were your invoices issued to you?
EmailedPostedPortal login then download
Were you experiencing financial, emotional, or any other type of hardship at or before the time the account was overdue/listed?
Please explain your circumstances at the time of listing (in as much detail as you can) including any financial hardship or extenuating circumstances that you were experiencing.
Is this an Electricity Account?
did you organise the connection of the Energy account through the Energy company directly, or through a third party reseller?
Directly over the PhoneDirectly on the web onlineThrough rental agentAnother third party
How were payments made to the account? (BPAY/Direct debit etc)??
BPayDirect TransferAuto Direct Debit
Were previous bills paid by the due date?
Was a payment arrangement ever requested?
If yes, did you meet your requirements of the payment arrangement?
Did you have any previous issues about receiving the invoices? (i.e. mail going missing, emails not arriving etc)
Have you ever raised a complaint with the Energy Co in the past?
If yes, was there a resolution and what was it?
Did you call to close the account?
Did you provide a forwarding address when you closed the account?
Was there any issue accessing the meter on the property (large dog, or locked fence etc?)