Names and identifying details in this case study have been changed to protect our client’s privacy.

Liam bought phones from a Vodafone retail store. Nobody mentioned that reception in his area was poor.

It was. He complained. Vodafone said it was upgrading the local tower. Months went by and nothing improved. Liam told Vodafone it should never have sold him the phones, and stopped paying for a service he couldn’t use. A default of about $1,000 followed.

What it was doing

Liam found out when he applied for finance and was declined. He’d been paying for phones that didn’t work, and now he couldn’t borrow because of it.

What we found

A telco has to provide the service it sells you. If it sells you a plan for an area it knows has poor coverage and the problem never gets fixed, a bill for an unusable service is hard to justify.

Why it came off

We set out Liam’s circumstances to Vodafone. It asked for evidence of why the payments had stopped. We supplied it, and Vodafone agreed to remove the default.

The result

We started on 13 June. The default came off on 30 June, 17 days later. Liam could go ahead and apply for finance.

What this means for you

If a default came from a service that didn’t work, keep the evidence: complaint records, messages and anything showing coverage problems. Evidence is what moves a telco. Our credit repair lawyers can help you put it together.

This is a past matter. Names and identifying details have been changed to protect our client’s privacy.

Results depend on individual circumstances. Every credit file is different, and a past result doesn’t guarantee the outcome of your matter. This case study is general information, not legal advice.

Don’t spend another month stuck in Credit Prison. Call our credit repair lawyers on 1300 667 218 or book a 15-minute intro call at https://mycralawyers.com.au/15min-credit-repair-intro-call/ . If we think your chances are low, we’ll tell you straight.

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