MyCRA Specialist Credit Repair Lawyers

Tag: scamwatch

  • Card skimmers in Brisbane pose identity theft risk.

    Media Release

    atm card skimmingCard skimmers in Brisbane pose identity theft risk.

    Stafford (BRISBANE), 1 August 2013.

    As police announce ATM card skimming devices have been found once again in the Brisbane area, a credit expert is warning the public about the lesser known but more dangerous effects of card skimming – identity theft.

    Graham Doessel who is CEO of MyCRA Credit Rating Repair, a national firm based in Brisbane’s Stafford, says many people are aware that banks will reimburse monies lost due to card skimming and other related fraud, but when it comes to fraudsters assuming the victim’s identity and taking out credit in their name, they have no idea how difficult a task recovery is.

    “You can’t be ‘reimbursed’ for identity theft – it is a difficult process to try and recover a good name which has been tarnished, because the victim must prove they didn’t initiate the credit and show cause as to why the credit listing is unlawful,” Mr Doessel says.

    He goes on to say, that with fraudsters often preferring a more ‘instant’ gratification, identity theft from card skimming is probably not widespread – but is a risk nonetheless.

    “A patient fraudster has a lot to lose, but a lot more to gain from attempting this form of fraud, so it could potentially mean the card holder is not a victim of any un-authorised transactions right after the skimming, but their details are misused in the future for credit applications,” he says.

    “With no easy way to trace the source of the identity theft, unfortunately the victim’s life can be made a living nightmare – with a mountain of debt and locked out of credit for 5 years unless they can prove their case of identity theft to Credit Providers,” he says.

    He says the best way of preventing this type of fraud is for consumers to be aware of what ATM card skimming devices look like – and take a moment to check the machine before they use it.

    Queensland Police state on their news website that the device found on an Ascot ATM in late July had a cover plate placed over the original card entry and a small camera – no more than a tiny dot at the bottom left side of the device which records the victim’s PIN number. 

    “It is believed that all information data obtained by the skimming devices has been retrieved by police and security of the credit card details has not been compromised,” Police assure.

    When card skimming devices were found at two separate locations in Brisbane’s Queen Street Mall last November, the Queensland Fraud Squad’s Detective Superintendent Brian Hay explained how to check whether ATM card slots had been tampered with.

    “When you go to an ATM look for a skimmer. Look at the entry point, make sure it’s a nice integrated, sealed or one piece unit,” he told Brisbane Times.

    “Make sure it doesn’t look like there’s an attachment to the facial plate. Grab that card entry point, give it a bit of a wiggle and make sure there’s no flexion … It can pop off in your hand.”

    Superintendent Hay also warned consumers to be wary of identity theft.

    “Understand, that if you’ve been compromised it’s not just your money that’s been lost, but the crooks now have your identity,” he said.

    Mr Doessel says consumers need to stay up to date with the latest scams and ways their personal and financial details can be at risk.

    “At the very least, log on to sites like the ACCC’s SCAMwatch regularly, and get to know what new threats are out there that could put you and your credit file at risk,” he says.

    The SCAMwatch website warns about the risks of card skimming and identity theft.

    “Card skimming is also a way for scammers to steal your identity (your personal details) and use it to commit identity fraud. By stealing your personal details and account numbers the scammer may be able to borrow money or take out loans in your name,” the website states.

    Police say if anyone believes that they have located a skimming device on an ATM they should contact their local police station or Crime Stoppers on 1800 333 000.

    /ENDS.

    MEDIA ENQUIRIES

    Please Contact:

    Graham Doessel – Founder and CEO MyCRA Ph 3124 7133

    Lisa Brewster – Media Relations MyCRA media@mycra.com.au

    Ph 07 3124 7133 www.mycra.com.au www.mycra.com.au/blog

    246 Stafford Rd, STAFFORD Qld

    MyCRA Credit Rating Repair is Australia’s number one in credit rating repairs. We permanently remove defaults from credit files.

    Queensland Police say a skimming device like the one pictured, was fitted to an ATM in the Ascot area. http://mypolice.qld.gov.au/wp-content/uploads/2013/07/ATM-skimming.jpg

    http://mypolice.qld.gov.au/blog/2013/07/18/atm-skimming-devices-brisbane/

    http://www.brisbanetimes.com.au/queensland/bank-customers-under-threat-from-card-skimmers-20121122-29roj.html#ixzz2a0wDyBIv

    http://www.scamwatch.gov.au/content/index.phtml/tag/CardSkimming

    Image: naypong/ www.FreeDigitalPhotos.net

  • Fraudsters pinch Australian Crime Commission logo to scam consumers

    Don’t be fooled with unsolicited emails, no matter how ‘official’ they look. The Australian Crime Commission (ACC) announced last week it has been made aware of a number of scams using the ACC name and logo to lure consumers into paying thousands of dollars into fraudulent bank accounts. We describe the details of this scam, and look at what you could be giving away that could lead to bad credit history.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    The ACC was last week alerted to a fraudulent email pretending to be from ACC Chief Executive Officer John Lawler, which asks the consumer to pay $900 into a Nigerian bank account in order to receive US$5 million.

    The email is sent from a non ACC email address. The ACC says all legitimate ACC emails contain @crimecommission.gov.au.

    They say the ACC will never request money from individuals in this way.

    Identifying characteristics of these emails may include:

    • Reference to the Department of Homeland Security
    • Reference to the Chief Executive Office of the Australian Crime Commission
    • Reference to Nigerian based banks
    • Requests for recipients to send amounts of money,” the ACC media release explains.

    This comes hot on the heels of another scam using the ACC name to rip off Australians.

    In late September the ACC became aware of a scam that falsely used the ACC, Australian Federal Police (AFP) and Australian Security Intelligence Organisation (ASIO) logo in an attempt to lure consumers into paying large sums of money for fake criminal background checks.

    The fraudulent criminal background checks were being initiated by criminals using dating websites.

    The ACC says the scams highlight the prevalence and scope of frauds being initiated by criminals operating in the cyber environment.

    Criminals are prepared to go to great lengths to pilfer the money or personal details of their victims. To target Australian victims, the average cyber-criminal or scammer needs to be pretty savvy. Most Australians are aware of the obvious scams (although they still do catch out some), but elaborate ones such as the recent investment super scam has meant many well-educated and intelligent people become victims.

    It’s do with the logos, the proof, the fake websites, and the fake statistics. You just don’t assume that people would go to those lengths to steal your money –right? Wrong! The more elaborate the scam, the more likely it will catch out those with serious money. If the prototype works – fraudsters can use it again and again to catch out thousands before they are shut down.

    The other danger with receiving unsolicited emails, is that you can unknowingly download a virus by clicking on a link or attachment. This virus can cause your computer to be part of a botnet, or it can use keyloggers to record your keystrokes and take your passwords and usernames for important sites you use online. So even if you don’t fall for the scam, you can still fall victim to scammers.

    Scams can bring profits in a myriad of ways. Fraudsters can swipe small amounts over a widespread group – or they can concentrate on draining the bank accounts of a few. What they can also do, is misuse or even on-sell the personal details of the victim for purposes of constructing a fake identity to steal credit.

    If successful, crooks can access credit cards, goods or even larger items like houses and cars. This leaves the victim in debt, and it will also leave the victim with a series of credit defaults attached to their name. It is just debilitating for the victim, who then has to go and try to prove to creditors they didn’t initiate the credit in order to clear the bad credit history.

    To prevent this from happening to you, we have compiled a quick list of some ways you can prevent becoming a scam or identity theft victim:

    1. Keep virus software up to date on your computers. Install automatic updates and perform regular virus scans.
    2. Be careful with unsolicited emails. Check the email address before you click on links and attachments.
    3. Keep your privacy settings secure on all social networking sites.
    4. Keep your passwords and PIN numbers secure. Don’t carry PIN numbers with your credit/debit cards, change passwords regularly and use a variety of passwords for different purposes.
    5. Check all your credit card and bank statements each time they come in.
    6. Cross-shred all personally identifiable information which you no longer need, rather than throwing it straight in the bin.
    7. Buy a safe for your personal information at home.
    8. Do not give any personal information or credit card details to anyone via phone, online or email unless you are sure the site is secure, and or you can verify the company details.
    9. Be aware of who gets your personal information and for what purposes. What can these people do with the information they are gathering? For instance, is it really necessary for the site you are registering on to have your date of birth?
    10. Keep up to date with the latest scams by subscribing to the government’s ‘SCAM watch’ website.
    11. Check your credit file for free every 12 months. By requesting a copy of your credit file from one or more of the major credit reporting agencies, Veda Advantage, Dun & Bradstreet and Tasmanian Collection Service (TASCOL) you can be aware of any discrepancies which may need to investigated. Often it is only through a credit check which comes back with defaults on your credit file that  you may realise you have been a victim of identity theft.
    12. Report any incident of identity theft, no matter how small, or even if you have been reimbursed for the damage – to the Police. The more of us that report identity theft, the more effective will be our Government and Police response to it.

    For further information, visit these helpful links:

    ACCC’S SCAMwatch www.scamwatch.com.au for help with how to spot a scam and how to keep personal details safe.

    To report a scam, telephone them on 1300 795 995

    Stay Smart Online www.staysmartonline.gov.au for help with how to secure your computer, and how to keep abreast of cyber-related crime.

    MyCRA Credit Rating Repairs www.mycra.com.au for help with recovering your credit file following credit defaults from identity theft. Call 1300 667 218 to speak with a Credit Repair Advisor.

    Image: fotographic1980/ www.FreeDigitalPhotos.net

  • Experts say getting hooked by Australian Paypal or Amex phishing scams could result in identity theft

    Security experts warn of the potential severity of falling for phishing scams, claiming the data pilfered from these scams can not only result in financial loss, but in stolen personal information. This loss of financial data and or personal information can lead to identity theft and ultimately a whole heap of bad credit history for the victim. We have featured this topic in aid of National Cyber Security Awareness Week 2012.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Tech publication, Computerworld warned readers this week of the growing threat of very clever phishing scams currently out there, threatening the personal information of PayPal Australia and American Express Australia customers. The four-month email phishing campaign has been targeting those customers with legitimate looking emails and one click could leave them vulnerable to identity theft. The article, PayPal, Amex phishing: What you need to know reveals some advice from top security experts on what this could mean for consumers. But before we delve into what the experts say, let’s look clarify how phishing scams work.

    The ins and outs of phishing scams

    Phishing scams are generally emails or text messages which impersonate genuine companies in the hope of tricking victims into giving out their personal and financial information. They can appear to come from banks, big companies and in the most recent cases, PayPal and Amex.

    The aim of phishing is to steal information like bank and credit account numbers, passwords, and other crucial personal data.

    The ACCC’s Scamwatch website warns that phishing emails are not easily distinguishable from genuine corporate communication:

    “Phishing emails often look genuine and use what look to be genuine internet addresses—in fact, they often copy an institution’s logo and message format, which is very easy to do. It is also common for phishing messages to contain links to websites that are convincing fakes of real companies’ home pages.

    The website that the scammer’s email links to will have an address (URL) that is similar to but not the same as a real bank’s or financial institution’s site. For example, if the genuine site is at ‘www.realbank.com.au’, the scammer may use an address like ‘www.realbank.com.au.log107.biz’ or ‘www.phoneybank.com/realbank.com.au/login’.”

    What happens if people fall for a phishing scam?

    In the Computerworld article, Doctor Jon Oliver, Trend Micro Australia global threat researcher warns that phishing scams were designed to infect computers through virus-containing links in the emails.

    “If a user gets infected then they may suffer direct economic loss because the malicious payload of these phishing-like schemes is to infect the user with financial Trojans and information stealers,”…

    Aside from potentially gaining access to credit card details, Oliver said the BlackHole exploit kit spam runs were infecting users with malware, leaving the users and companies open to ongoing damage until the systems were cleaned or re-imaged…

    “The types of damage can include stolen usernames / passwords, fake anti-virus attacks or data theft,” Mr Oliver said.

    The article also features warnings from IDC Australia senior market analyst , Vern Hue. He said that companies needed to be extra vigilant with security as the emails could prove to be an opportunity for cyber-criminals to deceive people into believing that emails and other communications came from a legitimate source.

    “However, once they click on a link, users will then be transported into a link that is hosted by malicious actors for the purpose of either stealing information, installing malware or duping users to part with their money,” Hue said.

    “We need to be cognisant of the fact that cyber-criminal are crafting very authentic looking email communications.”

    He recommended that organisations put in place formal business communication policies and guidelines around acceptable use of social media and financial services.

    So aside from potentially having credit card details stolen, these scams can invade all the personal data on a person’s computer. What would such a virus find on most computers? Probably a whole lot of personal and financial information – enough for a clever and determined cybercrook to go about stealing the victim’s identity. A fake identity means fraudsters have access to their victim’s good name through their credit rating, and it means the victim has a whole host of difficulties in recovering their ability to obtain credit.

    Vigilance against phishing scams

    The Scamwatch website provides these tips for steering clear of phishing scams:

    • NEVER send money or give credit card or online account details to anyone you do not know and trust.
    • Do not give out your personal, credit card or online account details over the phone unless you made the call and  know that the phone number came from a trusted source.
    • Do not open suspicious or unsolicited emails (spam)—ignore them. You can report spam to Australian  Communications and Media Authority. If you do not wish to report the message, delete it.
    • Do not click on any links in a spam email or open any files attached to them.
    • Never call a telephone number that you see in a spam email or SMS.
    • If you want to access an internet account website, use a bookmarked link or type the address in yourself—NEVER  follow a link in an email.
    • Check the website address carefully. Scammers often set up fake websites with very similar addresses.
    • Never enter your personal, credit card or online account information on a website if you are not certain it is genuine.
    • Never send your personal, credit card or online account details through an email

    For help with recovering a damaged credit rating following identity theft, contact MyCRA Credit Rating Repairs directly on 1300 667 218 or visit the main website www.mycra.com.au.

    Image above: David Castillo Dominici/ www.FreeDigitalPhotos.net

     

     

  • Slam Scams! Anyone can end up a victim of scams and identity theft

    Scams are not just reserved for the elderly or the technologically unsound – although these people can be vulnerable. In reality, scams are so prevalent and can be so sophisticated that anyone can find themselves a victim of a scam. For National Consumer Fraud Week, myself and my team at MyCRA Credit Rating Repairs want to help promote the realisation in the community that scammers are out there every day draining bank accounts and leaving you with a bad credit history for years to come.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au .

    ‘Slam scams’ is the theme for National Consumer Fraud Week 2012 run by the Australian Consumer Fraud Taskforce (ACFT).

    Their aim is to educate Australians on the prevalence of scams in everyday life, and the often sophisticated nature of scams.

    Here’s an explanation of the Week as featured on the ACCC’s SCAMwatch website:

    “Have you ever received a phone call or SMS out of the blue, a phishy email or ‘lucky’ letter, an unknown knock at the door or a strange request from an online friend or admirer? National Consumer Fraud Week 2012 runs from 19 to 25 March and is all about raising awareness of scam delivery methods so that you can identify and slam a scam at the point of contact.

    Scammers are increasingly sophisticated in how they deliver scams, taking advantage of new technology and communication methods to try and slip under your radar. Online platforms and mobile technology such as emails, social networking sites, smartphones and tablets make it easier to connect with people around the world and communicate in real time anonymously, privately or publicly. Unfortunately, scammers also take advantage of these benefits to target you.

    Scammers are also not afraid to adopt a personal touch such as contacting you at home on your phone or at your door. They will try and push your buttons by playing on your emotions to evoke a sense of guilt, anxiety or fear. They also use slick tricks such as professional-looking websites or documents, and often pose as someone or an organisation that you know and trust.

    Scammers will use any means to deliver a scam and get you to part with your money or personal details. If you receive a scam, slam it!

    Remember to press delete, throw it out, shut the door or just hang up.

    Tips to keep scammers at arms length

    DON’T RESPOND
         Ignore suspicious emails, letters, house visits, phone calls or SMS – press ‘delete’, throw them out, shut the door or just hang up

    WATCH OUT FOR SLICK TRICKS
         Scammers use sophisticated tricks to fool you such as fake websites, glossy brochures, technical jargon or posing as someone that you know and trust – don’t fall for them!

    DON’T LET SCAMMERS PUSH YOUR BUTTONS
    Scammers will play on your emotions to get what they want

    PROTECT YOUR IDENTITY
         Your personal details are private and invaluable – keep them that way and away from scammers

    Fighting fraud: we can all play a part” SCAMwatch says.

    The Sydney Morning Herald has this morning featured scams in this article titled $85m lost in business scams last year:

    “THE Australian Competition and Consumer Commission received 83,150 reports of scams from small businesses and consumers in 2011, almost double the number the year before and more than quadruple the number in 2009, according to its annual scam report, to be released today.

    More than $85 million in losses were reported, up 35 per cent.

    Michael Schaper, chairman of the Australian Consumer Fraud Taskforce and deputy chair of the ACCC, said the number of scams was likely to be higher than reported, because many victims were too embarrassed to come forward,” the Sydney Morning Herald reports.

     

    Table from Sydney Morning Herald

    Slam scams and stop credit file misuse

    People need to stop feeling embarrassed that they have fallen victim to scams, and start coming forward about their experiences. Unfortunately many people who are victims of a scam have also given over lots of personal information in the process. This can lead to identity theft and the scammers taking credit out in the victim’s name.

    Embarrassment aside, these victims are stuck unable to take out credit while their credit file shows a series of overdue accounts they had no knowledge of, and are not responsible for. . Not only are scams damaging short term, but the effects can be long-ranging. Victims are unable to take out credit for 5 years while their credit file shows this bad credit history.

    The more these victims are ridiculed for somehow being ‘gullible’ the more they will hide away and not speak out about the instances of scams. Also, the impression that these scams are easy to detect will remain in the wider community.

    We need everyone to know these scams are not obvious. Scammers are clever and they have plenty of patience.

    But if something doesn’t ring true…the best thing people can do is stop the contact, and verify the information of the person before they proceed.

    And remember the golden rule, before giving out money or personal information – no matter who it is – people should do all they can to make that transaction as secure as possible.

    For scam victims…one of the essential tasks to perform while notifying your bank is to check your credit file is not showing any bad credit history put there by scammers.

    If you think you may have been a victim of a scam, talk to us confidentially tollfree on 1300 667 218 or visit the main website www.mycra.com.au about what this could mean for you and your credit file – and how we can help you restore you good name.

    Image: David Castillo Dominici / FreeDigitalPhotos.net

  • Job and employment scam: Identity theft revealed at Shock Entertainment

    Music company Shock Entertainment’s new GM, Scot Crawford has revealed today he has been a victim of identity theft and has warned readers scammers are trying to steal personal information under the guise of employment for the company. We look at the details of this scam, how to recognise job and employment scams and how falling for them can lead to identity fraud and potentially a bad credit score for years to come.

    By Graham Doessel, Founder and CEO of MyCRA Credit Repars and www.fixmybadcredit.com.au.

    themusic.com.au reports:

    Shock sent out a media release today alerting that despite a lot of changes in the music company recently, “the current emails circulating from newly appointed General Manager Scot Crawford offering $1500 a month for a few hours work a day is an unfortunate case of on-line identity theft.”

    The emails are coming from a bogus gmail account – by an individual pretending to be the General Manager.

    The emails read, “This is Scot Crawford from Shock Entertainment, you have recently bought an item from us. I am recruiting a few people, from our recent customers for a payment processing team in Australia. The average income is around $1500 per month. Drop me a line if you’re interested and available 1 – 2 hours per day.”

    The offer seems – and is – too good to be true.

    The emails were circulating over the weekend and Shock have advised that police have been informed about them.

    Crawford said today, “It’s a pretty lousy situation to be in, but is being addressed by the police and we are expect a speedy resolution.”

    How job and employment scams operate:

    The ACCC’s SCAMWatch website warns against job and employment scams:

    “Job and employment scams target people looking for a new job or a change of job. They often promise a lot of income (sometimes they even guarantee it) for not a lot of work.

    You should be very careful of someone who uses spam email or ads posted in the street to employ people. They are often only interested in earning money from you!”

    SCAMWatch encourage job seekers to do their homework before responding to an advertisement guaranteeing employment or a certain income:

    “ask yourself why somebody would use spam emails to recruit people? Is the company reputable and well-known? Could the offer be part of a scam?   Very few, if any, reputable businesses offer guaranteed jobs or income through spam emails. Any job offer you receive through a spam email is likely to be a scam. For other types of advertising, you should still be very careful.”

    They also warn job hunters to do their homework on even seemingly legitimate job advertisements:

    Find out what the job actually involves and what evidence they have to support their claim that you are guaranteed a certain level of income. You should check with your fair trading agency who might be able to help you decide if the offer is legitimate.”

    Job and employment scams – how falling for them can damage your clear credit file:

    When a person falls for a job and employment scam, they have generally answered a ‘job ad’ possibly giving over a resume containing a significant amount of personal information to fraudsters – including potentially the victim’s full name, date of birth, address and past employment history.

    Personal information which could allow fraudsters to commit identity theft. There is no telling how much credit the fraudster could then take out in the victim’s name.

    For any damage to a person’s credit rating, whether instigated by the credit file holder themselves through late payments or a bad credit score from identity fraud, recovering a clear credit file and fixing credit problems is never easy for the individual to undertake.

    The identity theft victim’s clear credit file is even more difficult to restore, simply because there is the burden of proof. First the victim has to prove they didn’t initiate the credit themselves. This would require documentary evidence and Police reports. But the identity theft victim would be virtually banned from obtaining credit until they are able to wade through the mess that has been created for them on their credit report, and clear their good name.  Until such time they are unable to take out a home loan, get a credit card or even take out a mobile phone plan. A bad credit score can be very debilitating on top of all the other dangers and costs associated with fraudsters committing identity theft.

    If you have been a victim of a job and employment scam and suspect identity theft, it is important to contact Police immediately. It is also important to alert your financial institutions and even the credit reporting agencies so they can ‘flag’ your credit file and bank accounts and be alert to any suspicious activity.

    If you find out your credit rating has been affected, get professional credit repair. You may do more harm than good to your case trying to fix credit problems without a good strong knowledge of credit reporting law and procedures.

    Contact MyCRA Credit Repairs on 1300 667 218 or visit the main website www.mycra.com.au, we can review your credit report, help in negotiations with creditors and get you on your way to a clear credit file once again.

    Image: Dan / FreeDigitalPhotos.net

  • Mixed messages about protecting personal information

    Don’t give away your personal information to anyone – especially to strangers who come knocking at your door.  Seems like the golden rule to live by nowadays to avoid identity theft and scams…unless the person knocking is from the Australian Bureau of Statistics.

    The government has been very busy telling people to be careful with their personal information. With identity theft now the fastest growing crime in Australia it is no wonder. The Government’s SCAMWatch website continually warns the public about scammers who are trying to steal their personal and financial information by masquerading as a variety of people at their door.

    Here is a list of some of the ways SCAMwatch says people have been caught out by door to door scams:

    Home maintenance scams: scammers try to sell home maintenance services, like roofing or gardening services, and then bill people for additional work they did not agree to.

    Charity scams: These scams play on people’s generosity and involve a scammer posing as a genuine charity in order to fraudulently collect money.

    ATO scams: Australian Taxation Office—door-to-door scam. People claiming to be consultants from the ATO ask people to sign up to a fictional government program promising financial incentives, including a reduction in taxes. In return for signing up, scammers ask people for personal information such as credit card information or banking details.

    Survey scams: Sometimes scammers pretend to conduct a survey so they can get personal details or to intitally disguise their sales pitch.

    Digital television scams: door-to-door salespeople offering to sell people conversion equipment and falsely claiming to represent the government.

    People can not only stand to lose out financially, but if they have given over crucial personal information to the door-knocker, and they turn out to be a crook, that can also lead to identity theft. The victim could possibly have fraudsters not only drain their bank accounts, but take out credit in their name. The road to recovery is long and arduous as it can be difficult for people to prove they didn’t take the credit out themselves.

    It may have surprised many to then read a report in The Australian titled ‘Pushing the Limits of Privacy’ on Monday about a couple who felt pressured to give over their personal information to Australian Bureau of Statistics officers.

    The couple were randomly selected to participate in an extensive survey where they were required to provide financial and personal information to the ABS for their Survey of Income and Housing 2011-12.

    The couple felt “uncomfortable” doing this for a couple of reasons. According to the story, they had just returned from a long overseas trip and had no time to view any previous material the ABS had sent them by mail. The couple were simply greeted fresh by someone at the door “demanding” they book in an interview with an officer to give over their personal information and provide documentary evidence to boot.

    The couple had been victims of credit card skimming while overseas.

    “Interpol had warned them to be especially careful about giving anyone any financial information at all because their experience raised their risk of identity theft,” the story says.

    So they were quite “uneasy”. They sat at an interview in their home, answering important questions like date of birth, place of birth, citizenship status – all normal questions for the ABS to ask, but also normal questions for fraudsters looking to extract identity information from their victim.

    So why were the couple forced to give over their personal information if they felt uncomfortable about it?

    The story explains that in general, ABS collation is compulsory. Failure to comply can result in fines of $110 a day, at the discretion of the magistrate who will hear the case once the person has been charged.

    There are exemptions on offer, and the couple may have been able to apply for one, but it appears in the story they were not given an option to apply for an exemption.

    ABS spokesman Rod Smith expressed disappointment at the couple’s experience. “If it happened exactly as you’re suggesting, that’s not how we train our people to behave in public,” he says.

    The Australian Bureau of Statistics is by law allowed to regularly compel a random section of the population to be involved in more extensive surveys in which they are personally interviewed by ABS representatives, and their information is then used for more in-depth surveys.

    This makes sense – the ABS surveys are a great snapshot of the population. They are necessary for understanding the people who inhabit this country.

    The Personal Fraud Survey 2007 alone has helped us to understand so much more of how identity theft and fraud has affected Australians in reality.

    But in this day and age the prospect of a stranger coming into our home for an interview where we give over our personal information can sound quite confronting to some. Many mistrust those that show up at the door claiming to be from one company or another. Those that let people in – well we often read about them in the news as the country’s latest scam victim.

    To be compelled to participate may be too much for some people –as it was for this couple who had just had a brush with credit card skimmers. Other groups of people may also have a problem with this type of interview:

    “The very fact that someone can come in to a private home to ask these questions may upset those who are particularly sensitive: refugees from totalitarian regimes, for example, or from countries where rule of law and due process are unknown; people, especially the elderly or the physically vulnerable, who live alone; even people, introverts for example, who have never been traumatised but simply have a more highly developed sense than most of the divide between personal and public,” the story says.

    This brings to light the issue that possibly in this day and age, the selected people for this in-depth type of survey need to be well informed by the ABS of their right to seek exemption from participation in the survey despite its compulsory nature. In this way, they will feel less pressure to give over something which has turned into a valuable commodity – their personal information.

    If people are unsure of what to do if someone comes to their door, SCAMWatch has this advice:

    Protect yourself from door-to-door & home maintenance scams

    If someone comes to your door, ask to see their identification. You do not have to let them in, and they must leave if you ask them to.

    Check that the trader is registered on the Australian Government’s business.gov.au website.

    Do not agree to offers or deals straight away: tell the person that you are not interested or that you want to get some advice before making a decision.

    If you are interested in what a door-to-door salesperson has to offer, take the time to find out about their business and their offer.

    Carry out a web search on the business to see if there are other consumers who have commented on the quality of their work – many scams can be identified this way.

    ALWAYS get independent advice if an offer involves significant money, time or commitment.

    Read all the terms and conditions of any offer very carefully: claims of free or very cheap offers often have hidden costs.

    Always check that goods or services were both ordered and delivered before paying an invoice.

    Contact your local office of fair trading if you are unsure about an offer or trader.

    For help with repairing a credit rating following identity theft, contact our main website www.mycra.com.au or phone 1300 667 218.

    Image: nuttakit / FreeDigitalphotos.net

  • The Christmas credit risks you need to know about

    5 Reasons why the Christmas season is the time you are most at risk of damaging your credit rating

    As credit repairers, our busiest period is in the first few months after Christmas. Clients come to us desperate for help to remove the negative listings from their credit files that are causing them to be refused home loans, car loans, personal loans and even mobile phone plans. At this time it is heads down and tails up for our team as we plough through the many cases we receive.

    Before this time, we thought we’d review why the post-Christmas credit crunch may occur, and hopefully help some of you stay out of trouble.

    Here are 5 Christmas hazards you should be aware of:

    1. Identity theft.

    With identity theft growing in severity and volume to now be the fastest growing crime in Australia, the perfect time for fraud could be the Christmas period. Scammers are out in full force and people can be lax with their personal information – never an ideal combination. Many news outlets report of fraudsters ramping up tactics – accessing people’s bank accounts and using personal information to steal identities and ruin good credit ratings.

    The Government website SCAMwatch has released the 12 scams of Christmas – a report on what consumers should watch out for. A few of the prominent scams for 2011 include:

    Holiday scams. Consumers are warned to look out for fake accommodation vouchers, scam travel clubs and scammers asking you to pay upfront deposits for properties which aren’t actually available for rent.
    Flight scams. Scammers set up fake websites which look genuine and make you believe you are purchasing an authentic flight ticket. When you arrive at the airport you may find your booking was a fake.
    Charity scams. At Christmas many legitimate charities appeal for donations of money, food, clothing and children’s gifts. Unfortunately scammers also try to get your money by camouflaging themselves as genuine charities.
    Online shopping. Beware, scammers post fake classified ads, auction listings, and run bogus websites. If you get caught by a scammer you will not only lose your money but will also never receive the item you were trying to purchase!

    If fraudsters are able to access your personal details in full to commit identity theft – they have basically the key to your good credit rating. They can run up credit all over town in your name. Often it’s not until you go to apply for credit in your own right and are refused that you realise your credit file has been misused.  With adverse listings difficult for the individual to remove, and with defaults remaining on your credit file for 5 years your life is basically set to be turned upside down without the help of a credit repairer.

    2. Overlooking bill payments.

    There is no doubt the lead up to Christmas is busy. Work is incredibly fast-paced, kids have prizegivings, graduations, Christmas parties and holidays, the Christmas shopping needs to get finished, Christmas food needs to be bought, and holidays need to be booked and planned. The fallout from all of this stress can be the little $180 phone bill that gets shoved in a drawer to think about at a later date, or you can even forget to transfer money for the mortgage payment.

    Then you go away for a few weeks in January to unwind trying to put Christmas, work, and stress behind you while you dip your toes in the water and sip your margarita.

    When you get back, there may be a notice in the mail saying the phone company or the bank has listed your account as unpaid and put a default listing on your credit file. Or it may not be until you apply for credit again that you find out about the bill – but by then it is much too late.

    60 days is all it takes to have an unpaid account listed as a default on your credit file.

    Before you get into the Christmas rush, nominate a place for all of your bills and make a point of actioning them all as soon as you can. Don’t let the New Year go by without clearing your debts – especially if you are going on holiday for a significant period.

    3. Moving and transfers.

    Moving house is a very common reason people have bills and even default notices go undetected which can lead to a bad credit rating. As Christmas and New Year is a very common time for transfers and other work changes to occur that could see you moving interstate it is very important to tie up all loose ends in your current address.

    At least two weeks prior to your move, notify all creditors of your change of address and when that will occur and get confirmation of the receipt of your new address in writing or via email from them. When cancelling utility and phone accounts, give those creditors the date of your move and request to settle the account on that date. Ask for confirmation that the account has been settled sent to you via email or to your new address. Make a diary note to chase this up if it has not been sent within a week of your move.

    The number one rule for moving is get all changes confirmed in writing. Otherwise accounts may not be completely settled, and the creditors may not have your new address to send you any outstanding debts, resulting in a bad credit rating which you would only find out about when you are going for credit in a separate instance.

    4. Over committing and spiralling into debt.

    It may be a simple rule, but one which can be difficult to apply when you get caught up in the “Christmas spirit” – don’t spend what you can’t afford.

    You may, as many do, feel the pressure to “give” so much you do so at the expense of your own budget and ultimately end up with a debt you cannot pay back. The end result of this can be getting into more debt to pay the original debt. It eventually catches up with you, and you end up with loan commitments you can’t meet or other bills get neglected because you just can’t afford to pay it all. Creditors start to default your credit file. Your financial freedom is compromised.

    Savings guide Australia offers some tips this season on ways to have a great Christmas without blowing the budget. Our best advice is actually to have a budget and stick to it. Reducing spending on each person by even 20% will make a massive difference at the end of your shopping. You should also write a shopping list and stick to it, minimising the likelihood of impulse buying.

    Remember it’s the thought that counts!

    5. Overlooking errors and omissions from Creditors.

    This is the silly season – and everyone is busy and preoccupied. The volume of transactions may increase while staff decrease, putting stress on Creditors’ systems. For this reason it is crucial to keep an eye on your own finances.

    Check your bank statements (it could even help with Christmas budgeting), check your bills as they come in and make sure everything is as it should be. Know which bills are due and when. If you don’t receive a bill for whatever reason, chase it up. The Creditor will more than likely still have a record of the bill – it may have been lost in the mail or sent to the wrong person. But in the end you are the one who will pay for their oversight.

    This is also a good time to request a free copy of your credit file from one or more of the credit reporting agencies if you haven’t already this year. You will receive a copy of your credit report within 10 working days. You should check that all of your details are correct. Check there are no adverse listings on your credit file which could prevent you from accessing credit in the future. If there are negative listings – defaults, writs or Judgments which you believe contain errors, are unfair or just shouldn’t be there, you have the right to have these entries rectified.

    Make your life easier and ensure you get the best chance of getting the listing/s removed by instilling the help of a credit repairer. Visit MyCRA Credit Repairs for more information on how credit repair works, or call tollfree on 1300 667 218.

    Image: Stuart Miles/ FreeDigitalPhotos.net

    1. Image: Chris Sharp / FreeDigitalPhotos.net 3. Image: Digitalart / FreeDigitalPhotos.net 4. Image: worradmu / FreeDigitalPhotos.net 5. Image: nuttakit / FreeDigitalPhotos.net

  • Bill to fight global cybercrime coming in New Year

    The war on global cybercrime and identity theft continues…

    The Government’s Cybercrime Legislation Amendment Bill 2011 is set to be passed through the Senate in the New Year, according to reports from The Australian Newspaper ‘Australia to join global anti-cybercrime fight’ today.

    Attorney-General Robert McClelland told a Council of Europe meeting yesterday in France that the Government’s Cybercrime Bill will have the “endorsement of Parliament in the new year,”

    “For our part, there is no doubt that once Australia has taken the necessary steps to provide for accession to the Convention on Cybercrime, we will be better placed to take on the challenge globally,” he said in a keynote address.

    “Our domestic laws will criminalise more nefarious cyber activity and give our crime fighters the right modern tools.

    “Information required to prosecute cyber criminals will be protected from destruction whilst law enforcement agencies seek warrants for its access,” he says.

    Back in June we blogged about this Bill, ‘Government brings in new laws in war against cyber-crime and identity theft’ following the Government’s signing of the cybercrime treaty in May, and as it made swift changes to some of Australia’s laws to allow the Bill to be passed and implemented with ease. The changes were seen as a necessary response to the growing threat of cybercrime and the global nature of the crime.

    Australia will be joining the Council of Europe Convention on Cybercrime, of which more than 40 nations have already signed or become a party to the Convention, including the USA, UK, Canada, Japan and South Africa.

    The Convention allows countries to co-operate in investigations to deal with international crimes committed on computer networks, such as online fraud.

    The Bill will also give Australian police greater powers to force internet service providers to retain data of customers who are suspected to have committed a cybercrime while the matter is being investigated.

    The convention has been criticised by some such as Kapersky Lab’s CEO Eugene Kapersky, who says if non-European, non-English speaking countries will not “join the club” there will be failure.

    “Do you think it’s real that if a government computer in Russia is infected, that they will let the US in? Or that the White House will let Russia in? And then China or Latin America? Forget about it,” Kaspersky told SC Magazine.
    “It hasn’t worked in 10 years.”

    Instead, Mr Kaspersky advocates the need for an “internet Interpol” to manage international crime investigations and liaise with national police forces.

    Currently there appears to be great difficulty in investigating and prosecuting international cybercrime rings –especially in respect to online fraud cases. Much of the internet-generated identity theft is not initiated on Australian shores. The worldwide web provides easy international access, meaning elaborate schemes intended to commit identity fraud can be generated from any country and impact ordinary Australians.

    In fact, current advice about overseas scams on the government’s SCAMWatch website is almost a disclaimer for failure to prosecute perpetrators of overseas scams:

    “due to the ‘fly by night’ nature of many scammers, it is extremely difficult to track them down and take action against them. Though it depends on the circumstances of each case, the ACCC may not be able to take action or enforce Australian Court orders against the many scammers that are based outside of Australia.” the SCAMWatch website explains.

    Anything which increases the likelihood of accountability for identity theft and fraud as it relates to the global market should be seen as a positive step, as would the implementation of some of Kapersky’s ideas.

    One thing which is certain is we can never rest on our laurels. Constant monitoring and improvement needs to continue and be pushed for to keep up with the vast array of changes technology and the crime that ultimately follows it.

    For more information on identity theft related to credit files, contact MyCRA Credit Repairs tollfree on 1300 776 218 or visit the main website www.mycra.com.au.

    Image: digitalart/ FreeDigitalPhotos.net

  • Thousands of Christmas flights won’t be honoured

    Media Release
    4th November 2011

    Australian travellers may be left stranded at the airport holding bogus airline tickets at Christmas time after suffering at the hands of scammers.

    A government agency has warned Australians about cheap flight deals through fake travel websites which have travellers believing they have purchased legitimate airline tickets, but all they have done is been skimmed of their money and left vulnerable to identity theft.

    With a current warning issued by the Australian Competition and Consumer Commission’s SCAMwatch website (www.scamwatch.gov.au ) for flight booking scams, a national credit repairer, MyCRA’s, Graham Doessel says people could find it is more than just Christmas that is ruined.

    “It’s all bad for these poor scam victims. At best they can be left with no holiday – but at worst fraudsters can take their personal details and use them to construct a fake identity which would allow them to borrow in their name – the ramifications of that can last for years,” Mr Doessel says.

    SCAMwatch says it has received a number of reports of fraudulent traders who have copied the ABN and look of legitimate travel websites.

    “Some victims have lost in excess of $1000 for fake international flight bookings, while others report instances of identity theft after interactions with the fake trader,” the SCAMwatch website warns.

    Currently the Australian Crime Commission sites identity theft as the fastest growing crime in Australia, and a recent study presented by the Attorney-General’s office revealed 1 in 6 people have had their identity stolen or misused in some way.

    Identity theft occurs when criminals use a person’s personal details, usually to obtain credit in their name. The benefits can be lucrative, gaining access to large amounts of credit – enough even to mortgage a property in the victim’s name. It is often not until the victim goes to apply for credit in their own right and are refused because of credit rating defaults they didn’t initiate, that they realise they have had their credit file misused.

    “Unfortunately identity theft can turn the victim’s life upside down. Adverse listings can be difficult to have removed, simply because it is up to the victim to prove to creditors they didn’t initiate the credit,” Mr Doessel says.

    MyCRA advises people to take these precautions when booking travel:

    – Be wary of any offer that comes via an unsolicited email.

    – For legitimate-looking websites, check the URL is correct for that company. If it looks suspicious – it may be a fake. Do the research on the airline or travel agency’s own website or contact the company directly to verify details in the offer.

    – Never make the purchase through a link in an email.

    – Take five minutes extra to research the company that is offering the deal to ensure they are genuine.

    – If the flight seems too cheap – it may be a fake.

    – For people who think they may have fallen prey to a scam, they should  contact Police, and if they think their personal details may have been compromised – obtain a copy of their credit file.

    Australians are able to obtain a free copy of their credit report every 12 months from one or more of the credit reporting agencies.

    “If someone suspects fraud, their credit file could show changes, which if detected early, would prevent their good name from being ruined. If there are any unusual credit enquiries, or some attempt to alter personal contact details this should be a red flag. People should alert creditors to prevent their credit rating from being ruined and protect their ability to obtain credit in the future,” he says.

    For more information on identity theft, people can visit the MyCRA Credit Repairs website www.mycra.com.au.

    /ENDS.

    Lisa Brewster – Media Relations   media@mycra.com.au

    Graham Doessel  – Director  Ph 07 3124 7133

    www.mycra.com.au www.mycra.com.au/blog 246 Stafford Rd, STAFFORD Qld

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    Image: Free DigitalPhotos.net

  • Fears about data breaches are justified

    Media Release
    22 September 2011

    Australians have every right to be concerned about data breaches and loss of personal details, as personal information has become a valuable commodity used to commit identity fraud and potentially ruin the victim’s financial future, a national credit repairer says.

    Director of MyCRA Credit Repairs, Graham Doessel says a recent survey revealing concerns about data breaches shows we are all worried about where our personal information could be put at risk, and this is not without reason.

    “More and more of my clients have been through the ringer attempting to have black marks removed from their credit file due to identity theft, simply because our education, our legislation and our technology is unable to keep up with fraudsters. People want to know their details are going to be safe when they shop, when they use the internet and with the companies that have their details in their computer systems,” Mr Doessel says.

    This comes as a global survey reveals widespread concern over the security of personal information. A survey conducted online by Harris for US-based identity management specialist SailPoint, showed the majority of adults in the United States, Great Britain and Australia are worried about possible exposure of their personal information, and a large percentage of adults have lost confidence in how companies protect their personal information.

    “The widespread impact of data breaches like Epsilon and Sony PlayStation, where millions of consumers were impacted around the world, is making customers more cautious about conducting business with certain financial institutions and retailers,” said Jackie Gilbert, vice president of marketing and co-founder at SailPoint.

    Mr Doessel says personal information is like gold to identity thieves.

    “Basically, a lot of identity fraud is committed by piecing together enough personal information from different sources in order for criminals to take out credit in the victim’s name. Often victims don’t know about it right away – and that’s where their credit file can be compromised,” he says.

    He says once the victim’s credit rating is damaged due to defaults from this ‘stolen’ credit, they are facing some difficult times repairing their credit rating in order to get their life back on track.

    “These victims often can’t even get a mobile phone in their name. It need not be large-scale fraud to be a massive blow to their financial future – defaults for as little as $100 will stop someone from getting a home loan,” he says.

    Once an unpaid account goes to default stage, the account may be listed by the creditor as a default on a person’s credit file. Under current legislation, defaults remain on the credit file for a 5 year period.

    “What is not widely known is how difficult credit repair following can be – even if the individual has been the victim of identity theft, there is no guarantee the defaults can be removed from their credit file. The onus is on them to prove their case and provide copious amounts of documentary evidence” he says.

    Mr Doessel says the best defence an individual can take against identity theft is to get educated on how their personal information can be put at risk.

    “Sites like the Government’s SCAMwatch website, and the Stay smart online website, can give people good practical tips for keeping their information secure,” he says.

    But he also says in the case of data breaches, it comes down to a need to know basis.

    “At best we can minimise the amount of people who hold our personal information. People should always question the need for it to be handed over. If it is not essential, don’t do it.”

    “Unfortunately it seems everywhere we turn some company has been hacked – and it seems every entity with a computer is vulnerable. It is still extremely scary the level of risk our personal information undergoes these days when it is stored online,” he says.

    He says it is important for people to keep up to date with what is on their credit file, to be alerted to any entries which point to a theft of identity.

    Under current legislation a credit file report can be obtained for free every 12 months from the major credit reporting agencies Veda Advantage, Dun and Bradstreet , Tasmanian Collection Service and Experian and is sent to the owner of the credit file within 10 working days.

    For those who are vulnerable to identity theft, they can pay extra with credit reporting agency, Veda Advantage to have their file on an ‘alert’ system, which tracks any changes to their credit file that may occur within a 12 month period.

    Mr Doessel says people who suspect identity theft should report the matter immediately to Police, no matter how insignificant they think the fraud is.

    “This crime is not very widely reported. But it is only through people reporting identity theft that any real statistics get collated on this issue. Likewise, if people want to try and repair their credit rating, the first thing I tell them is to make sure they have a Police report,” he says.

    /ENDS

    Please contact:   Lisa Brewster – Media Relations   Mob: 0450 554 007 media@mycra.com.au
    Graham Doessel  – Director  Ph 07 3124 7133

    www.mycra.com.au www.mycra.com.au/blog

    246 Stafford Rd, STAFFORD Qld

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    Link: SailPoint Survey

    Image: renjith krishnan/ FreeDigitalPhotos.net

  • Survey reveals Perth most at risk of identity theft

    A survey on identity theft risks released by internet security software company AVG today reveals the Australian cities most at risk of online identity fraud and data loss.

    The survey of online and mobile consumer behaviour was conducted over 2 weeks in August, and involved 1250 consumers across 5 states of Australia who own an Internet-connected device and have Internet-access at home.

    Results showed Perth respondents were most at risk for stolen identities, digital fraud and data loss, followed by Brisbane, then Sydney and Melbourne in equal third and Adelaide ranking fifth as the most security savvy city.

    Here are AVG’s findings :

    Overall Results

    Across the board, the survey showed many Australians are putting themselves at risk of identity theft, viruses and malware with poor PC security habits and a lack of comprehensive protection. Of those surveyed in the five cities:

    •         22 per cent have been the victim of a phishing scam

    •         25 per cent have shared online passwords with at least one other person

    •         12 per cent do not run an anti-virus scan at least monthly

    •         73 per cent do not use an identity monitoring service or other form of identity protection service.

    Recently we blogged about mobile security and the need for people to secure their smartphone to prevent identity theft. Interestingly, AVG’s survey revealed how little users considered the value of security on their mobile devices.

    While most of those questioned (77 per cent) use three or more passwords online, less than one in five (18 per cent) had changed the password on their mobile device in the past year.

    “Consumers are getting better at recognising and addressing online threats, but it’s vital to ensure all your bases are covered. Taking some security measures and overlooking others — such as backing up your PC and not your smartphone — is like locking your door and leaving the windows open. Comprehensive online protection means covering all Internet-enabled devices – smartphone, tablet and PC,” said Lloyd Borrett, Security Evangelist at AVG (AU/NZ).

    In terms of credit repair –the statistics are interesting. MyCRA certainly has seen a few clients from Perth who have claimed to be victims of identity fraud.

    Often it is not understood how easy it is for criminals to steal peoples’ personal information or bank details online, and then use that information to take out credit in the victim’s name. It is also not realised how widespread the problem is becoming.

    A recent survey of online fraud reveals one in 10 people have lost money to online fraud in the past year. That figure has doubled in four years.

    There can be great difficulty for people in recovering their clear credit file following identity theft. Particularly with some of the more sophisticated forms of identity theft, often the victim is not aware their credit file has been used right away. Often people don’t know they are victims until they apply for credit and are flatly refused. Some have even had properties mortgaged in their name.

    Credit rating defaults remain on credit files in Australia for 5 years. The consequence of people having a black mark on their credit rating is generally an inability to obtain credit. Most of the major banks refuse credit to people who have defaults, or even too many credit enquiries.

    By law in Australia, if a listing contains inconsistencies the credit file holder has the right to negotiate their amendment or removal.

    But to clear their good name, the identity theft victim needs to prove to creditors they did not initiate the credit – which can be difficult. Not only are victims generally required to produce police reports, but large amounts of documentary evidence to substantiate to creditors the case of identity theft.

    In terms of preventing this crime, there is a host of information for internet users, but many people don’t learn about identity theft until they or someone they know becomes a victim.

    The Government has two websites with a host of information about safe computer use for internet users. Its Stay Smart Online website gives people information on how they can secure their computer, as well as safety tips for the whole family.

    The SCAMwatch website www.scamwatch.gov.au specifically warns internet users about scams in the community. Visitors can log on to an alert system for any new scams which are found to threaten the safety of people and their personal information.

    The Stay Smart Online website recommends Australians follow these 8 top tips for increasing their resistance to identity fraud, and avoiding the loss to their bank balance and potentially their good name:

    1. Install and renew your security software and set it to scan regularly.
    2. Turn on automatic updates on all your software, including your operating system and other applications.
    3. Think carefully before you click on links or attachments, particularly in emails and on social networking sites.
    4. Regularly adjust your privacy settings on social networking sites.
    5. Report or talk to someone about anything online that makes you feel uncomfortable or threatened – download the government’s Cybersafety Help Button.
    6. Stop and think before you post any photos or financial or personal information about yourself, your friends or family.
    7. Use strong passwords and change them at least twice a year.
    8. Talk within your family about good online safety.

    For more information on credit rating repair following identity theft, people can visit the MyCRA Credit Repairs website www.mycra.com.au.

    Image: jscreationzs / FreeDigitalPhotos.net

    Image: Stuart Miles / FreeDigitalPhotos.net

  • Fraudsters target overseas-based property owners

    Identity theft appears to be the new black in criminal circles. Perhaps there has never been a better time to commit identity theft. Opportunity is high, awareness is still fairly low, and prevention of this crime unfortunately seems to be reactionary-based as fraudsters think up bigger and better ways of gaining access to people’s good names.

    Recently the West Australian Government announced details of a property scam which has presented itself in Western Australia.

    Police are investigating a scam in which properties are sold by fraudsters without the knowledge of the overseas-based owners. Last year, Wembley Downs retiree Roger Mildenhall had his Karrinyup investment property sold without knowing anything about it. But more recently, it is alleged that Nigerian-based scammers sold a Ballajura property without the owners’ knowledge.

    “A couple returning from overseas have advised authorities that their property has been sold without their knowledge or consent and a joint investigation has been launched.

    The previous owners were living and working overseas at the time and didn’t discover the property had been sold until they recently returned to Perth to inspect the property.

    The real estate agent involved has told investigators that he received a phone call from a man claiming to be the owner in February this year inquiring about the property. Shortly after, the agent received an urgent request to sell the property as funds were needed for a business investment, later revealed to be a supposed petro-chemical project,” Landgate announced in a statement earlier this month.

    The West Australian Newspaper last week reported the WA Government has upgraded its security measures for overseas-based property owners.

    “WA property owners living abroad who are concerned about identity theft can now lodge a caveat over their property to reduce the risk of being targeted by scammers, under a raft of anti-fraud measures introduced by Landgate.

    Lands Minister Brendon Grylls said yesterday Landgate would expand its TitleWatch service so homeowners can receive email alerts notifying them of any activity on the title deeds of their nominated property. Overseas-based property owners can pay $160 to lodge a new caveat on their property to prevent registration of a change of ownership, mortgage or lease.

    They could remove the caveat only by attending Landgate’s Midland office in person and completing a 100-point identity check, Mr Grylls said…
    Under the range of increased security measures, all transfers of land executed overseas will now require a 100-point identity check, signatures to be witnessed by an Australian Consular officer and the sales will need to be independently checked by at least two senior Landgate officers.

    “It is important that we continue to move to ensure that a person’s No. 1 asset is protected,” Mr Grylls said.

    Property owners and Real Estate agents in every state need to be aware that overseas-based property scams are occurring, and to arm themselves with preventative measures to protect against identity fraud.

    The other property scam to watch out for is the fake rental property scam. The ACCC’s SCAMwatch website warns individuals about responding to property advertisements, as there have been reported incidents of scams in the community.

    “SCAMwatch is warning prospective tenants to be wary when responding to rental properties advertised on the net where the ‘owner’ makes various excuses as to why you can’t inspect the property but insists on an upfront payment for rent or deposit.

    Scammers will often use various shared accommodation sites to post these fake listings. They will go to great lengths to ensure that the offer looks genuine by including photos and real addresses of properties. However, photos and details of properties can be easily obtained on the internet.

    Once hooked, the scammer will request money, often via money transfer, or personal details upfront to ‘secure’ the rental property. SCAMwatch warns consumers not to send money or provide personal details to people you don’t know and trust.”

    Long term affect for victims

    Fraudsters now see personal information as a valuable commodity. Many are able to use that information to take out credit in the victim’s name. Often the victim is not alerted to the misuse of their credit file for some time, often not until they attempt to obtain credit themselves. By then, victims may have credit applications as a minimum and possibly defaults, mortgages and mobile phones attributed to them incorrectly.

    Once any account remains unpaid past 60 days, the debt may be listed by the creditor as a default on a person’s credit file. Under current Australian legislation, defaults remain listed on the victim’s credit file for a 5 year period.

    If a victim has defaults on their credit file following identity theft – the defaults still remain there for 5 years. The onus is then on the identity theft victim to prove to creditors they didn’t initiate the debts in their name. If they are unable to prove this, they are virtually blacklisted from obtaining further credit themselves for 5 years.

    It is important for everyone to think twice about who they allow to have access to their personal information, and to verify all transactions are legitimate before handing over their details or any money. SCAMwatch has these suggestions:

    How to protect yourself

    * Insist on inspecting the property- a drive-by is not enough. With these types of scams, the property may genuinely exist, but it is owned by someone else.
    * If it is overseas, ask someone you can trust to make inquiries. If there is a real estate agent or similar in the area they may be able to assist.
    * Do not rely on any information provided to you from anyone recommended by the person advertising the property.
    * An internet search on the name of the person offering the property and their email address may provide useful information.
    * Where possible, avoid paying via money transfer. It is rare to recover money sent this way.
    * There are many share accommodation websites, consider choosing the ones with clear warnings about scams or which offer added protection.
    If you are satisfied that the offer is legitimate and decide to accept it, keep copies of all correspondence, banking details and the listing itself.

    For more information on identity theft prevention, or help with credit repair following identity theft, contact MyCRA Credit Repairs.

    Image: vichie81 / FreeDigitalPhotos.net

     

     

  • Government warning about Facebook scams

    It was only going to be a matter of time before identity thieves would target their victims through scams on social networking site Facebook.

    South Australian Minister for Consumer Affairs, Gail Gago has issued a warning statement for people about new methods of scams which she says are very advanced.

    “Social media has played a role in enabling scammers to disguise themselves as legitimate companies or individuals to persuade victims to hand over money or personal details…With more consumers purchasing goods online, there now is a greater risk that a consumer could become a victim of identity theft. Scammers use this as an opportunity to offer non-existent goods ranging from puppy dogs to motor vehicles to con unsuspecting customers,” she says.

    The Federal Government’s Stay Smart Online explains how scams are perpetrated on Facebook. They say when data is shared between people who know each other, there is a higher level of trust and fraudsters are taking advantage of this. They try and get victims to click on links or give over information. Ultimately the purpose is to generate revenue for the fraudsters; they may use a number of techniques including using malicious software to take control over your computer, and/or steal people’s information.

    Not widely known, is just how far fraudsters may be able to go with the information they receive from their unsuspecting victims. Bank account or credit card details, when received in conjunction with the other information displayed on social networking sites like Facebook can end up being a recipe for disaster for people’s credit ratings.

    Fraudsters may be able to use those details to take out credit in the victim’s name. Identity fraud can often go undetected, until the victim applies for credit and is refused due to defaults they had no idea about.

    Credit rating defaults stick for 5 years, and for anyone who has lived with a black mark on their credit file, they are virtually banned from most credit for 5 years. This includes major credit through to mobile phone plans.

    Just because someone claims to be a victim of identity theft, it doesn’t automatically guarantee they will have their good name restored. Lengthy negotiation with creditors often ensues, with the victim requiring copious amounts of evidence and usually police reports to prove the case of identity theft.

    So it is important to heed the almost daily warnings of scams we hear about, in order to stay one step ahead of what can be a very damaging crime.

    The Premier’s office cites these top five scams reported in South Australia for the last financial year:

    • Computer (PC) virus checks: An individual phones, claiming they are a certified computer engineer and convinces the consumer their computer has a virus. The consumer allows the scammer access to their hard-drive leaving personal details exposed.

    • “Nigerian” and similar scams: Consumers are promised huge rewards if they help someone to transfer money out of their country by paying fees or releasing their bank account details.

    • Overseas lotteries: Consumers receive a letter from an overseas lottery or sweepstakes company claiming the consumer has won money or prizes, and then asks the consumer to pay a fee to release the winnings, or to provide personal details.

    • False billing (blowing): Targets small businesses who receive a bogus bill for a listing or advertisement of their business in a publication they never appeared in.

    • Employment scams: Consumers are offered employment in non-existent markets. Scammers claim CVs will be considered upon payment of a fee to process the application, with the consumer usually not receiving a response and being left out of pocket.

    Consumers are urged to report any suspected scam to the ACCC via the SCAMwatch website www.scamwatch.gov.au or call the information line on 1300 302 502.

    We recommend all internet users subscribe to the government’s Stay Smart Online alerts for advice on new scams and viruses which may affect their computer and threaten their good name.

    If people have already been a victim of a scam, and they want help with credit repair, contact MyCRA Credit Repairs. We permanently remove defaults from credit files.

    Image: Master isolated / FreeDigitalPhotos.net

  • Online identity fraud numbers doubled in four years

    The Sydney Morning Herald recently reported one in 10 Australians who use the internet have lost money to online identity fraud over the past year, with those losses reported to total $1.286 billion. The story, titled ‘Online ID fraud losses explode to $1.3bn a year’ featured a survey of 2510 Australians conducted in June by Galaxy Research, for Authentification Service company VeriSign.

    Identity crime is getting quite a lot of attention in Australia lately, with Channel 10’s 7pm Project running a story on identity theft this week. The Government also recently reported survey results on identity theft which reveal 1 in 6 Australians may be affected or know someone who has been affected by identity theft or misuse.

    If the VeriSign Online Fraud Barometer figures are an accurate reflection of identity fraud numbers in Australia – the figures have massively jumped from figures reported by the Australian Bureau of Statistics in its Personal Fraud Survey conducted in 2007. This survey (conducted with over 16,000 Australians) found just over 800,000 people have been victims of personal fraud, with combined losses of $977 million. These figures were across the board for fraud, including but not exclusive to internet use.

    The 2007 ABS figures represented 5% of the population. This new survey demonstrates a doubling in identity theft numbers for the internet alone to 10% of the population in just 4 years.

    This escalation in identity fraud numbers would be a direct result of an increase in internet use.

    Figures from 2008-9 from the ABS on the use of internet in Australian households showed 72% of households had access to a computer. It will be interesting to see what statistics on household internet use will arise from the 2011 Australian Census.

    People are increasingly conducting their social lives, their finances and their business on the internet. So, the freeing of information leads to increased opportunity for criminals.

    The government’s scamwatch website has extensive information on current scams that are plaguing the internet. There are so many forms of scams to be wary of out there, it is frightening.

    Cyber security consultant Alastair MacGibbon, former head of the AFP’s High Tech Crimes unit, broke it down into four main ways people could have their credentials compromised online:

    1. Entering details such as credit card and banking information into a website that is run by crooks.

    2. Handing card details over to a legitimate site but they are then stolen from the site itself through a security flaw.

    3. Man in the middle attacks, where a legitimate site is infected by malware and credit card details are stolen from users as the transaction is underway.

    4. Having a virus planted on your own computer which sucks up credit card details and passwords and sends them to criminals.

    What is not known from the recent figures is how many of those identity fraud victims have had the crime impact their credit rating.

    Typically, when fraudsters take out credit in someone else’s name, the victim is not aware of the fraud immediately. Any kind of credit account (from mortgages and credit cards through to mobile phone accounts) which remains unpaid past 60 days can be listed as a default by creditors on the victim’s credit rating.

    So the fraudster could abuse someone’s good name all over town and it is not until the victim applies for credit and is refused, that they learn about the identity theft and subsequent fraud.

    Credit rating defaults remain on credit files in this country for 5 years. The effect of people having a black mark on their credit rating is generally an inability to obtain credit. Most of the major banks refuse credit to people who have defaults, or even too many credit enquiries, so it is really essential to keep a clean credit record.

    It is actually quite difficult to go about removing defaults from credit files, regardless of the source. Most creditors will tell people listings are only marked as paid if they have been paid and remain there for the required 5 years. But by law in Australia, if a listing contains inconsistencies the credit file holder has the right to negotiate their amendment or removal.

    To clear their good name, the identity theft victim needs to prove to creditors they did not initiate the credit – which can be difficult. Not only are victims generally required to produce police reports, but large amounts of documentary evidence to substantiate to creditors the case of identity theft.

    So as they say,prevention is always better than the cure.

    The Government’s Stay Smart Online website recommends Australians follow these 8 top tips for increasing their resistance to identity fraud, and avoiding the loss to their bank balance and potentially their good name:

    1. Install and renew your security software and set it to scan regularly.

    2. Turn on automatic updates on all your software, including your operating system and other applications.

    3. Think carefully before you click on links or attachments, particularly in emails and on social networking sites.

    4. Regularly adjust your privacy settings on social networking sites.

    5. Report or talk to someone about anything online that makes you feel uncomfortable or threatened – download the government’s Cybersafety Help Button.

    6. Stop and think before you post any photos or financial or personal information about yourself, your friends or family.

    7. Use strong passwords and change them at least twice a year.

    8. Talk within your family about good online safety.

    For people who already suspect they have had their good credit rating compromised due to identity theft, MyCRA Credit Repairs can possibly assist in removing defaults from their credit file. Call us on this toll-free number 1300 667 218, or visit our website for more information www.mycra.com.au .

    Image: photostock / FreeDigitalPhotos.net

  • NATIONAL CONSUMER FRAUD WEEK – SCAMS: IT’S PERSONAL

    This week has been National Consumer Fraud week, and the Australian Competition and Consumer Commission (ACCC) have themed this year as ‘Scams: It’s Personal’.

    “While the overall financial cost of scams is high, we should not overlook the personal toll experienced by individuals who fall victim to these crimes.” Deputy Chairman of ACCC Peter Kell said.

    As anyone who has ever been a victim of identity theft or scams of any form will tell you – the cost is huge both emotionally and financially. And it is damn personal.

    Once some innocent person has taken the bait, fraudsters have the opportunity to financially ruin their victims.

    In my line of work I deal every day with people who have defaults on their credit file. Defaults remain on someone’s file for 5 years unless they are removed due to the help of a credit file repairer.

    Identity theft and scam victims have no easier time having the defaults removed from their file. They still have to fight tooth and nail to prove themselves, and still may only have the defaults marked as ‘paid’.

    MyCRA works hard every day to help people in these situations get their finances and their lives back on track after they have been victims of fraud by helping to get those defaults removed.

    However, prevention is better than the cure.

    We recommend consumers go to the ACCC website http://www.accc.gov.au/content/index.phtml/itemId/815401

    Sign up to scam WATCH which has a host of relevant information, including details of current scams in AUSTRALIA. Read the ACCC’s book The little black book of scams which highlights the latest scams and how to go about protecting yourself.

    Be educated about scams in your every day dealings both on and off-line and help educate your family and friends.

    If you have been scammed – don’t be embarrassed– report it straight away.

    Consider yourself fighting if not for yourself but for the next person they may not scam because you have blown the whistle.

    Stay safe everyone!