CASE STUDY – REMOVAL – Ellen, from Victoria, had a Telstra default removed in 105 days

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Bad Credit Rating Removal Case Study

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Client Profile:

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Credit Repair Background:
Ellen had a default listing with Telstra. Ellen was originally with Optus and had issues with coverage so she cancelled the account and ported number to Telstra. Telstra promised Ellen that they could provide 100% working service to her address however they had similar issues with service delivery. She contacted Telstra’s Complaints Team and credit was applied to her account multiple times as Telstra agreed service wasn’t 100%. She was then advised that her only option was to sign up for home internet bundle and did this but had a faulty modem and was advised she would need to purchase a new one out of her own money which she did and service still did not work. Ellen Contacted Telstra every month multiple times each month until November 2015 when she requested her service be cancelled. She did not want to pay any of the charges.

What were any challenges with the creditor?
Telstra refused to provide further documents they promised to supply to our Law Firm.

Why was the listing removed?
MyCRA Lawyers drafted TIO complaint based on a few grounds. Telstra agreed to remove the default due to the long and ongoing dispute regarding charges.

Summary:
Ellen was referred to MyCRA Lawyers by her mortgage broker. Ellen engaged MyCRA Lawyers to investigate the likelihood of removal of a default listing on her credit file. The listing was the direct result of the time she disputed the charges with Telstra for service that did not work. Ellen only discovered the bad credit default listing when she applied for finance and was declined. MyCRA Lawyers negotiated the successful removal of her bad credit default listing in 105 days. Ellen* can now move forward financially. Congratulations Ellen and good luck!

Ellen’s* name has been changed to protect privacy

Call MyCRA Lawyers today if you’re struggling with your bad credit rating and you need MyCRA Lawyers to help you get it removed fast. Call 1300 667 218

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