MyCRA Specialist Credit Repair Lawyers

Tag: credit file

  • Consumer debt reduction: Watch out for new bank fees

    Our last blog post was about debt struggles and solutions –and how people can protect their credit file. Featured in this post were recent findings from Dun & Bradstreet’s bi-annual debt survey, showing one in three Australians will struggle to repay their debts in the September quarter.

    The Sydney Morning Herald recently published an article featuring this survey, titled ‘Australians still hooked on credit’. It reported that many people are still heavily reliant on credit to purchase something they could otherwise not afford, despite the assessment of their household’s financial outlook now being at a 20-year low. But the article reports some sections of the population are reducing their credit use. It reports Mastercard as saying:

    “The austere mood caused the annual growth in credit card numbers in Australia to slow to 1.76 per cent in the 12 months to May. Purchases made on debit cards jumped 17.3 per cent during that time as consumers sought more control over their finances.”

    If the downward trend to reduce credit continues, people will become more reliant on debit cards and Eftpos to make their purchases.

    But as the Herald Sun reports in its article ‘Banks are busy working on ways to replace income lost from fees‘, people may be penalised for this change. It reports a new Eftpos tax will result in an extra 10c interchange fee and 1c EPAL scheme fee increase on Eftpos transactions starting October 1, 2011. Here is an excerpt from this story:

    The company that runs Eftpos, EPAL, has given banks until
    next month to opt in to its new, higher interchange fee structure.

    “Banks are about to start charging for something they previously provided for free,” said Jost Stollmann, chief executive of a rival player in the debit-card payment industry, Tyro Payments.

    “In fact they supplied this service for less than free: they paid 5c each time someone used Eftpos.”

    “Now EPAL has reversed that subsidy and created a new 5c fee to acquirers, which will flow through to retailers and merchants.”

    The Australian Newsagents’ Federation say the new Eftpos fee
    regime will impose fees of up to 21c for each Eftpos transaction, up 110 per cent on existing fees.

    “No retailer can negotiate the interchange fee with his bank. The new EPAL regime is all about raising bank fees,” the federation says in a new advertising campaign.

    The story explains how banks have cut out exit fees on home loans, and many of the other fees that consumers have traditionally complained about, but have cleverly sought alternative ways of replacing the lost fees. It reports one way of recovering lost revenue from exit fees is to increase ongoing fees on home loans. The story reports fees in this area have increased on average around $75 a year since 2009. Also some banks have announced increased upfront fees on some of their variable home loans recently. The highest upfront fee increase was $600 on one Commonwealth Bank product.

    So consumers will have to bear the cost of reduced fees in some areas, with increased fees in others. If people want to refinance to a cheaper interest rate to save money, they won’t pay exit fees to leave that home loan – but they could pay higher upfront fees on many of the new loans they may want to switch to. Hmmm….

    Is the process of saving money and reducing debt just getting more difficult to navigate?

    How do we know the best ways to save money?

    For those who, despite all of the obstacles to success are determined to reduce debt – the best place to start is to get interested and updated on ways to save money. We encourage people to get educated about debt, and ways to avoid a bad credit rating, which can ruin people’s ability to obtain good credit for 5-7 years.

    The fact is credit is an essential part of being money smart in today’s society. Unfortunately we need credit. People can’t go back to wacking the money under the mattress. They simply cannot function without savings records and credit history in order to obtain major credit like mortgages and personal loans. So to succeed, it’s a matter of being educated about smart ways to use credit.

    There are a number of great places to start getting educated. We love the advice given on Australian blog Savingsguide. Also extremely informative is ASIC’s Money smart website. Of course, we can’t go past a trusted favourite like MSN Money.

    If people find despite their education on money principles, they still can’t get ahead due to the disadvantage of having credit rating defaults, writs or Judgments – it may be possible to start with a clean slate by having them removed. Not all credit files can be repaired, but those which contain adverse listings with errors, which are unjust or just shouldn’t be there are good candidates. Credit repairers completely remove defaults, writs or Judgments from people’s credit files, allowing people the financial freedom to choose the best interest rates, and financial products which are right for
    them. For example, people who are living with a bad credit rating who invest in credit repair can potentially save thousands on interest by the ability to select a cheaper interest rate. Contact us at MyCRA Credit Repairs for more information.

    Image: Salvatore Vuono / FreeDigitalPhotos.net

    Image: Ambro / FreeDigitalPhotos.net

  • Consumer debt struggles and solutions

    A recent survey revealed that about one in three Australians said they will struggle to repay their debts in the coming September quarter. If this many Australians have money problems, then more should be done to educate people on our credit reporting laws, and what can happen to people’s finances, should they end up with a bad credit rating.

    When things get bad enough that repayments are getting missed, people need to be aware of the cycle they may be getting themselves into.

    Black marks on people’s credit reports remain there for 5 – 7 years, and can severely hinder their chances of getting further credit, from mortgages to mobile phone plans.

    If people are struggling to make repayments, they need to take a pro-active approach to managing the solutions.

    It is human nature for people to not want to admit their failings, but it is important for people to realise that the choices they make with their debts today can affect them as far as seven years down the track.

    All forms of credit, from mortgage repayments through to our utilities bills have the potential to affect our credit rating should they get too far in arrears.

    Debt survey

    Credit reporting agency Dun & Bradstreet released its bi-annual debt survey recently. The survey revealed that almost one third of Australians will struggle to meet their credit commitments in the September quarter. It also revealed that 37 percent intend to use their credit card to purchase something they could otherwise not afford. Twenty-one percent say their household debt will increase over the next three months, and almost half say an interest rate rise in the September quarter would negatively affect their household’s finances.

    “…the reliance on credit for household purchases in spite of apprehension about their ability to meet these commitments is worrying, as an issue that can affect their future credit rating and ability to access credit – often when they need it the most,” Dun & Bradstreet’s CEO Christine Christian says.

    Credit reporting explained

    Current legislation allows creditors of any form to list a default on a person’s credit file when the repayment is more than 60 days late. These default listings remain on a person’s credit file for 5 years. In the current market, most major banks are currently rejecting loan applications because of defaults, and many even for excess credit enquiries. So anyone who wishes to obtain credit should be ensuring they sort out any debt problems before they escalate to default stage.

    Under current legislation, people can see what is reported about them on their credit file, by obtaining a free copy of their credit report every 12 months. They may contact one or more of the credit reporting agencies, Veda Advantage, Dun & Bradstreet and Tasmanian Collection Services and it will be posted to them within 10 working days.

    If people find defaults, writs or Judgments which they believe are unjust, contain errors or just simply shouldn’t be there, they do have the right to have them removed. Credit rating repairers can assist with this removal by negotiating directly with creditors on a person’s behalf.

    Solutions for debt to avoid a bad credit rating

    1. Contact creditors immediately. People may be able to negotiate either a short-term or long-term change to their repayments. Many creditors, especially the major banks have options available to struggling families to help them keep up with repayments. Many appreciate people keeping in touch and working out solutions everyone can live with.

    2. Put the spotlight on spending. Paul Clitheroe advises those who can’t make repayments to keep a spending diary for a week or two.

    “This will show you exactly where your money is going, and chances are you’ll find plenty of little-but-often outlays that quickly add up to much larger amounts. Cut back on these and you’ll free up money for repayments,” Mr Clitheroe says.

    3. Consider the difference between wants and needs. People
    should consider how many of the items they regularly spend money on are necessities, and how many can be sacrificed for the short term in order to ensure their long term financial future is safe? People could choose to live without life’s little perks – like the Foxtel account, magazine subscriptions, or eating out while they get on top of their credit issues.

    4. Downgrade if necessary. For people in serious financial trouble, it may be a matter of swallowing their pride and downsizing or selling the family home, or moving to cheaper rental accommodation until they get back on top of things.

    For people who have defaults, writs and Judgments which are unfairly disadvantaging them, and they feel they should not be there – they can contact MyCRA Credit Repairs. We permanently remove black marks from credit files.

    Image: nuttakit / FreeDigitalPhotos.net

  • Is your child’s internet use putting your credit rating at risk?

    Media Release

    18 July 2011

    Parents who allow children and young adults to have free reign of the computer, and who don’t apply meaningful cyber-security measures at home are putting themselves at risk of identity theft, and threatening the family’s good credit rating, a national credit rating repairer warns.

    Director of MyCRA Credit Repairs, Graham Doessel says experience is showing us it is not enough for people to simply download anti-virus software and assume they are protected against identity theft.

    “Every day there’s more and more reported cases of identity theft via the cyber-world, with criminals gaining access to personal information online, in order to commit identity fraud in the victim’s name.”

    “While the internet is an essential tool for children to be competent with, parents have to be realistic about what kind of protection they are affording their family when they allow the control of the family computer to rest solely with their child,” he says.

    Mr Doessel says the dangers of children downloading viruses, participating in scams, releasing credit card details and disclosing personal information and passwords to criminals can all be minimised by parents taking an active role in their child’s internet use, and constantly updating their own cyber-awareness.

    “Gone are the days of people joking about how their children’s knowledge of the internet has surpassed their own – the scary fact  is it’s happened. The threat of criminals taking advantage of a parent’s lack of expertise is real, and people should do all they can to stay ahead of what is becoming the fastest growing crime in the country,” he says.

    A U.S. study released earlier this year, showed that of the 20 million minors who actively used the social networking site ‘Facebook’ in the past year, 7.5 million—or more than one-third—were younger than 13 and not supposed to be able to use the site.

    “Among young users, more than 5 million were 10 and under, and their accounts were largely unsupervised by their parents,” the report revealed.

    It also revealed that one million children were harassed, threatened, or subjected to other forms of cyber-bullying on  Facebook in the past year.

    “Clearly, using Facebook presents children and their friends and families with safety, security, and privacy risks,” the report said.

    Mr Doessel says fraudsters are often extremely good at extracting personal information from adults, so doing the same with children would be a walk in the park.

    “The amount of personal information that many young people have freely available for viewing on Facebook is frightening. We may say it is harmless, but what’s to say fraudsters can’t sit on that information and wait until their victims come of age to commit fraud in their name?”

    “Other parents alarmingly give over their credit card details to their children to use when downloading music or games, or use the same passwords for ITunes that they may use for their bank accounts. This information in the wrong hands can see someone taking out credit in the victim’s name, and completely destroying their financial future” he says.

    Mr Doessel says a major downfall to being an identity theft victim is not only the initial loss of monies, but if the fraud sees accounts in the victim’s name going undetected and unpaid past 60 days, a person’s credit file can be ruined for 5-7 years due to defaults.

    “It need not be major fraud to be a massive blow to the identity theft victim. Unpaid accounts for as little as $100 can have the same negative impact on someone’s ability to obtain credit as a missed mortgage payment. So any misuse of someone’s credit file can be extremely significant,” he says.

    For parents who want to educate themselves about the risks of cyber-crime, the Government has put together the CyberSmart website, encouraging parents and kids to be aware of the dangers the internet may pose for children.

    The Government recommends the close monitoring of all children’s internet use. Some of the other recommendations it makes include:

    – Be aware of and involved in children’s internet use. Bookmark a list of ‘favourites’ for them. Encourage children to share new websites and explore together. Assist them whenever they need to disclose personal information.

    – Talk to children about personal information and why it is special.

    – Consider creating a family ‘fun’ email account separate from all other accounts for the child’s use. This way it can be deleted if misused.

    – Consider using filters, labels and safe zones to manage children’s

    – Install and update anti-virus and other e-security software to restrict unauthorised access to data on the home computer and protect that data from corruption. Turn firewall on, set computer to automatic scan and update regularly.

    If people suspect identity theft has affected their credit file, they can contact MyCRA Credit Repairs www.mycra.com.au for help with obtaining a copy of their credit report, and removing any discrepancies from their credit file.

    /ENDS

    Please contact:

    Lisa Brewster – Media Relations
    Mob: 0450 554 007 media@mycra.com.au

    Graham Doessel  – Director

    Ph: 07 3124 7133

    http://www.mycra.com.au

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    Links:

    http://www.consumerreports.org/cro/magazinearchive/2011/june/electronics-computers/state-of-the-net/facebook-concerns/index.htm

    http://www.cybersmart.gov.au/

    http://www.cybersmart.gov.au/Parents/Cybersafety%20issues/Protecting%20personal%20information/Identity%20theft.aspx

    Image: Picture Youth / FreeDigitalPhotos.net

  • Australia’s new credit reporting laws: what they mean for home buyers

    MEDIA RELEASE:

    14 July 2011

    Proposed changes to Australia’s credit reporting laws will give those home buyers who would otherwise not have been approved due to minor credit defaults more chances for finance, according to a national credit rating repairer.

    Director of MyCRA Credit Repairs, Graham Doessel says the ‘comprehensive credit reporting’ changes currently under review by the Senate Finance and Public Administration should help lenders gain a clearer picture of a home buyer’s suitability for finance, and should help to alleviate unfair ‘knock-backs.’

    “The problem with the information currently recorded on people’s credit reports, is that only negative data is displayed. There is no data showing any positive repayment history, the type of debt, or the outstanding amount. So utilities bills are treated the same as mortgage defaults. Currently we have hundreds of clients who are unable to secure a home loan due to being in default on phone bills – some for as little as $100,” Mr Doessel says.

    He says the future of credit reporting will allow lenders to make a decision for home loan suitability based on more extensive history of the borrower. The proposed ‘comprehensive reporting’ scheme would include:

    -the type of each current credit account opened (for example, mortgage, personal loan, credit card);

    -the date on which each current credit account was opened;

    -the limit of each current credit account (for example, initial advance, amount of credit approved, approved limit); and

    -the date on which each credit account was closed.

    This follows new legislation released by the Government early this year requiring lenders to prove the suitability of borrowers to make repayments before allowing access to further credit.

    Mr Doessel says on the other hand there will be some buyers who are disadvantaged by the changes, particularly those who have a tendency to over-inflate their suitability.

    “It will require home buyers to be truthful about the current credit they have taken out, and the limits on each account. The new system may reveal some people are considered to be over-extending themselves and are rejected where they normally would have been approved. But in my line of work, many buyers are absolutely suitable to service a home loan, but have small-time defaults which hold them back.”

    “The other group that will be disadvantaged are those who are late with their payments for major credit. Under the new laws, late payments to a regulated NCCP credit provider such as a bank can be recorded as such, regardless of whether the late payment gets to default stage. Utility providers are not regulated in the same way, so normal rules for defaults will apply,” Mr Doessel says.

    He says the new laws will mean it is more important than ever for people to request regular updates on their credit report.

    “With all the new data available, there will be more opportunity for errors to occur. People should obtain a free copy of their credit report every 12 months from one or more of the credit reporting agencies in Australia, to ensure their file does not contain any inconsistencies,” he says.

    Mr Doessel says if people find information listed on their credit file which they believe is in error, is unjust or just shouldn’t be there, they do have the right to have that information rectified. He does say however, that it that can be a difficult process for the individual.

    “Navigating credit reporting legislation and negotiating with creditors is not easy. Unfortunately in most cases, if people attempt to remove the default themselves they can do more harm than good by not understanding the process fully, almost like trying to defend themselves in court. They might do OK, but they only get one shot at it and if they don’t get it 100% right, they will be unsuccessful. There is no appeal in most cases,” he says.

    Contact www.mycra.com.au for more help with obtaining a credit report and credit repair.

    /ENDS.

    Please contact:

    Lisa Brewster – Media Relations

    0450 554 007  media@mycra.com.au

    MyCRA Credit Repairs is Australia’s leader in credit rating repair. We permanently remove defaults from credit files.

    Link:

    http://www.alrc.gov.au/publications/55.%20More 20Comprehensive%20Credit%20Reporting/models-more comprehensive-credit-reporting

    Image: Danilo Rizzuiti/ FreeDigitalPhotos.net

  • Australia’s identity theft prevention improving

    It seems the nation has ramped up its focus on identity theft. We are more fearful of this crime than we are of a terrorist attack, and this is due in part to recent global data breaches which have directly affected the security of Australians. It is also due to the long lasting effects of identity theft and the difficulties that can ensue with our credit rating.

    Improvements occurred to our national strategy on identity theft this week, with the Attorney-General, Robert McLelland announcing two more states have signed on to the Government’s national Document Verification Service (DVS). This service allows authorised government agencies to cross-check identity documents to prevent identity theft or fraud.

    Identity theft occurs when someone uses our personal details without our knowledge for the purposes of fraud. It is occurring more readily than ever with the mass use of technologies such as the internet, social networking, i-phones and credit cards.

    Nowadays we conduct so much of our financial and personal business online and via our phones. When we shop online – we give over passwords, personal details and credit card details. When we want to catch up with someone, we do it via Facebook or Twitter – giving over details like where we are, who we’re with, when we are away from home.

    The reason we do all of this is because it is so darn convenient and fun. Our relationships can change, improve. Sometimes jumping online to pay our bills or pick up some birthday presents can be the only way we have time to get those things done nowadays.

    Unfortunately, it is also a convenient way fraudsters can extract details which may be used in order to set up fake identification in our name. Criminals may only need a small amount of very precise information about us to go about requesting ‘replacement’ copies of our documentation, or to create a fake document that can all be used to obtain credit in our name.

    Apart from the initial monies which may be lost due to fraud, the major consequence of identity theft is the destruction of our credit rating. A bad credit rating means most people are black listed from obtaining mortgages, personal loans, credit cards and even mobile phone plans for the term of the listing which is 5-7 years. Any way the Government can improve its system to protect people from this kind of fraud should be well received.

    This week, Victoria and Western Australia joined the rest of Australia in using the DVS, which Mr McLelland says will allow documents commonly used as proof of identity to be quickly checked electronically by the issuing agency.

    “For example, if you are using your Australian Passport as proof of identity to apply for a copy of a NSW Driver License, the NSW Roads and Traffic Authority will now be able to instantly verify the authenticity of the passport with the Australian Passport Office.  This ensures that documents haven’t been cancelled or personal information falsified.” Mr McLelland says.

    He says the purpose of the DVS is purely to allow authorities to verify document authenticity, and no information will be retained on any central database.

    “A number of State and Territory and Commonwealth Government agencies are already using the system. It’s already possible to verify the validity of Australian-issued passports, visas, and birth certificates and driver licenses from other States and Territories through the DVS,” he says.

    However, according to a recent article by CRN Magazine’s Liz Tay, an audit conducted last year by the Australian National Audit Office found the $28.3 million service had “significant problems” and was rarely used.

    “Auditors reported that the DVS performed less than ten transactions a day – well under initially expectations of one million a day – and was weighed down by issues with timeliness and accuracy,” the article says.

    This comes as the Government released results from an identity theft survey last week which showed 1 in 6 Australians have been or know someone who has been a victim of identity theft or misuse in the past 6 months.

    Let’s hope the government takes the necessary steps to improve its system to ensure it is genuinely going to make progress in the fight against this ever-growing war on identity crime.

    Suspect identity theft? Visit the MyCRA Credit Repairs website for help with what to do and how to repair your credit rating following identity theft.

    Image: Salvatore Vuono / FreeDigitalPhotos.net

  • Australia part of ‘Quintet’ of nations meeting to discuss cyber-crime

    Identity theft is proving to be the new wave of crime, and the worst part of it is – it hits twice, once when the initial fraud takes place, and secondly when the victim’s credit rating – their good name, is tarnished, leaving them unable to take out credit for up to 5 years.

    Cyber-crime is now such a serious global threat – to individuals, businesses and governments that nations will continue to join together in its fight.

    Discussions on cyber-crime are being held in Sydney later this week with Attorneys-General from Australia, the U.S. and their counterparts in the U.K., Canada and New Zealand attending.

    The ‘Quintet’ as it is termed, will meet 14-15 July, and will focus on joint and cooperative actions that can be taken to address the growth of international cyber threats. This is the first time the U.S. Attorney General has been to Australia in several decades.

    Australian Attorney-General, Robert McLelland says fighting cyber-crime is a global task.

    “It is a complex policy and law enforcement challenge because of its transnational nature and use of rapidly evolving technology.

    “The global nature of cyber crime is such that no nation alone can effectively combat the problem, making international cooperation and engagement essential components of an effective response.”

    “That’s why renewed international vigilance is such a priority for all five countries,” he says.

    This meeting also follows the recent introduction into Australian parliament of the Cyber-crime Legislation Amendment Bill 2011. Swift changes to Australia’s laws were made late last month, in order to bring them in to line with the other 40 countries which have joined the European Convention on Cybercrime.

    Increased episodes of cyber-attacks and cyber espionage have sparked these changes, and have prompted many countries to increase their vigilance in what has now been termed a ‘war’ against cyber-crime.

    “In the last six months alone, Australia’s Computer Emergency Response Team has alerted Australian business to more than a quarter of a million pieces of stolen information such as passwords and account details, allowing them to rectify and protect against potential attacks,” Mr McLelland said when announcing the new legislation in June.

    Identity theft is the fastest growing crime in the country, according to the Australian Crime Commission. In addition, an identity theft survey released by the Government last week showed that 1 in 6 people have been a victim, or know somebody who has been a victim of identity theft or misuse in the past six months. The majority of identity theft or misuse
    occurred over the Internet (58 per cent), or through the loss of a credit or debit card (30 per cent).  Stolen identify information was primarily used to purchase goods or services (55 per cent) or to obtain finance, credit or a loan (26 per cent).

    Those are frightening statistics for ordinary individuals who are trying to navigate the cyber-world. To know governments are running up hill trying to catch these crooks and prevent cyber-attacks in their own offices – leaves little hope for those who may not be so computer savvy in trying to protect themselves against identity theft.

    The problem with identity theft is, often it goes undetected until people go to apply for credit and are flatly refused due to blemishes on their credit file they did not initiate. Unfortunately when a creditor places a default on a person’s credit file, it remains there for 5 years, greatly hindering someone’s chances of obtaining further credit. Some are even unable to take out a mobile phone plan.

    Keeping identity theft at bay online

    Education and action are the winning combinations in preventing cyber-crime at home and its corresponding evils – identity theft, identity fraud and credit file destruction.

    Here are some quick tips to help people protect themselves and their credit rating:

    1. Keep virus software up to date. Install automatic updates and perform
    regular virus scans.

    2. Keep privacy settings secure on all social networking sites.

    3. Change passwords regularly and use a variety of passwords for different purposes.

    4. Check all credit card and bank statements each time they come in.

    5. Do not give over personal information or credit card details online unless the site is secure, and company details can be verified.

    6. Be aware of who gets our personal information and for what purposes. What can these people do with the information they are gathering? For instance, is it really necessary for the site we are registering on to have our date of birth?

    7. Visit the government’s stay smart online website, and sign up for alerts.

    8. Check our credit file for free every 12 months. By requesting a copy of our
    credit file from one or more of the major credit reporting agencies,Veda Advantage, Dun & Bradstreet and Tasmanian Collection Service (TASCOL) we can be aware of any discrepancies which may need to be investigated. Often it is only through a credit check which comes back with defaults on our credit file do we realise we have been victims of identity theft.

    9. Report any incident of identity theft, no matter how small, or even if we have been reimbursed for the damage – to the Police. The more of us who report identity theft, the more effective will be our Government and Police response to it in the future.

    For people who are already identity theft victims, it can be difficult to navigate the current credit reporting system to have the offending defaults removed from their credit file.

    MyCRA Credit Repairs can completely remove defaults from credit files that have errors, are unjust or just shouldn’t be there.

    Visit MyCRA for more help with credit rating repair following identity theft.

    Image: jscreationz / FreeDigitalPhotos.net

  • Privacy Commissioner releases findings on Telstra mailout error

    Whenever the public are in danger of having their credit file tarnished due to data breaches which can result in identity theft, it is important to warn them.

    Recent news from the OAIC (Office of the Australian Information Commissioner on a botched Telstra mailout has come forth.

    The OAIC today released the findings of its investigation into the Telstra
    mailing error     which resulted in around 60,000 Telstra customers’ personal information being sent to other customers.

    Australian Privacy Commissioner, Timothy Pilgrim opened an investigation after Telstra notified him of the incident in October 2010.

    Mr Pilgrim found that while Telstra did breach the Privacy Act in terms of disclosing personal information of its customers to a third party, it was not due to any failings of the security of its system, but simple human error.

    The investigation revealed that Telstra had a range of security measures in place to protect customer personal information involved in mail campaigns. These measures include privacy obligations in agreements with mailing houses, privacy impact assessments at the outset of mail out initiatives, and procedures to ensure staff handle personal information appropriately during mail campaigns.

    “In this instance, taking into account the range of measures Telstra has in place for mail campaigns, I consider that the one-off human error that occurred does not mean that Telstra failed to comply with its obligation to take reasonable steps to protect the personal information of its customers. Therefore, I consider that Telstra has not breached this particular aspect of the Privacy Act,” the Privacy Commissioner said.

    The Commissioner also noted Telstra’s fast notification of the data breach.

    Mr Pilgrim did say, however, that if an individual complaint came to them following this matter, the complaint would be considered on its own merits.

    “Incidents such as this one highlight how important it is for all organisations to take steps to protect their customers’ privacy. If such an incident does occur, it is best practice to notify the OAIC as soon as possible and take action immediately to prevent further breaches,” he said.

    This incident brings to light a section of Australian privacy law that needs to improve. Luckily, in this incident, Telstra did the right thing and notified its customers and the Privacy Commissioner of the data breach immediately.

    But when the Sony PlayStation data breach occurred in May, Sony did not notify its customers of the data breach immediately, they took about a week. In that time its customers were vulnerable to identity theft, and there was nothing our Government could do as recourse. Our data breach notification laws currently do not require companies to notify its customers immediately following a data breach.

    The Australian Law Reform Commission has made a recommendation for amendments of this law to occur, and the Government is currently considering it.

    The dangers of data breaches

    If the wrong person gets hold of someone’s personal details, they can potentially build a profile of identity documentation that can give them the opportunity to commit fraud.

    Fraudsters who have access to small pieces of specific information on someone can then build on that profile, eventually requesting ‘replacement’ copies of drivers licences and can then access bank accounts, get credit cards, apply for loans, phone accounts, and in some cases, buy property in someone else’s name. There are some identity theft cases where fraudsters have even mortgaged or sold the family home of their identity theft victims.

    Once someone’s identity has been stolen, their credit file is generally tarnished. This credit file blemish will unfortunately haunt the victim for 5 years while the listing/s remain on their credit file. Credit file blemishes generally deny someone access to most credit for the term of the default.

    It is important for everyone to know they can order a free copy of their credit file report every year from one or more of the credit reporting agencies in Australia, Veda Advantage, Dun and Bradstreet and Tasmanian Collection Services.

    Contact MyCRA Credit Repairs for help with repairing credit files following identity theft.

    Image: Luigi Diamanti/ FreeDigitalPhotos.net

  • Caught affluenza? How it can affect your credit rating health

    Affluenza is a disease of the 21st Century that can make us sick, and it can make our credit file sick with it –pulling us into a crazy cycle of spending and debt. Many of us are struggling to stay happy under a pile of ‘things’ and a pile of debt.

    The Wikipedia explanation of affluenza refers to it as “a painful, contagious, socially transmitted condition of overload, debt, anxiety and waste resulting from the dogged pursuit of more.”

    It is the disease of consumerism and it is being fuelled by big corporations urging us to buy more, persuading us with clever advertising aimed at selling to our emotions. It drives us to work crazy hours leaving no time for ourselves and our families. It drives up the mental health problems, the suicide rates, the divorce rates, the drug addictions, fraud, the stress related health problems – all these things seem to be a curse of living in the 21st Century in the Western world.

    Recently Fran Sidoti from SavingsGuide.com.au posted an interesting article about this topic titled Affluenza, And What It Might Mean For You. She says it starts by wanting a big house, and then all of those things that go in it, and with it – but that when we have everything, we are still not happy. She suggests we take a step back and employ old-fashioned values like “building a strong family, especially with an awareness of role models like grandparents who wouldn’t recognise affluenza if it bit them. A respect for hard work and the money it earns is crucial, as is emphasis on philanthropy and charity.”

    Australians Clive Hamilton and Richard Denniss’ book, Affluenza: When Too Much is Never Enough, poses the question, “If the economy has been doing so well, why are we not becoming happier?”

    Here is an excerpt from that book:

    “Our houses are bigger than ever, but our families are smaller. Our kids go to the best schools we can afford, but we hardly see them. We’ve got more money to spend, yet we’re further in debt than ever before. What is going on?

    The Western world is in the grip of a consumption binge that is unique in human history. We aspire to the lifestyles of the rich and famous at the cost of family, friends and personal fulfilment. Rates of stress, depression and obesity are up as we wrestle with the emptiness and endless disappointments of the consumer life.

    Affluenza pulls no punches, claiming our whole society is addicted to overconsumption. It tracks how much Australians overwork, the growing mountains of stuff we throw out, the drugs we take to ‘self-medicate’ and the real meaning of ‘choice’. Fortunately there is a cure. More and more Australians are deciding to ignore the advertisers, reduce their consumer spending and recapture their time for the things that really matter.”

    How many of us know someone who has gotten really sick – so sick that they lose everything – the house, the car, the job. If they are lucky enough to survive it, they always seem to have this new-found view of money. They often make that life changing decision to cut back on all those material things. They say they appreciate that the real joy in this world comes from spending time with family and friends and also dedicating some time to themselves.

    A new perspective on credit

    We should think of our credit file as a mirror on our finances. It can reflect our assets, our good history, but it can also reveal our financial shortcomings. It can be a reflection of our inability to stick with something, our disregard for repayments and it shows the financial potholes we fall into that are sometimes impossible to climb out of.

    How healthy are we looking?

    It is perfectly okay to use credit, as long as we make it work for us. We should use it to enhance our lives so that we can spend time with the ones we love, or to really improve our quality of life.

    Maybe we throw that long sought after holiday on the credit card and take the family away? Or take out repayments on an educational course that will change our working lives forever? Or perhaps we do buy a home, but after years of good saving. One that fits all the requirements of what we need, rather than what we want. A home we don’t have to work 24/7 to pay off because it is priced within our means.

    What we shouldn’t do, is spend money we don’t have, on things we don’t need, and ultimately find ourselves with what we don’t want – debt, unhappiness and a bad credit history.

    A bad credit rating can completely change our financial situation. The black marks placed there by creditors show up on our credit file for 5 years. Bad credit can limit our choices and can perpetuate the debt cycle by leading us to choose loans with higher interest rates and more fees, so the struggle to make repayments can be even harder.

    A clean slate

    If we want to try and start again with credit, it may be possible to wipe the slate clean, particularly if our bad credit rating should not be there.  Firstly, we can obtain a  free copy of our credit report from one or more of the credit reporting agencies, Veda Advantage, Dun & Bradstreet and Tasmanian Collection Services (TASCOL). If after checking our credit file we find inconsistencies, we may be a good candidate for credit repair.

    A credit repairer can work with creditors on our behalf to completely clear our credit file of all defaults, clear-outs, writs and Judgments which contain errors, are unjust or just should not be there. This means we no longer have a bad credit rating, but a completely clear credit file, giving us the financial freedom to use credit whenever we need to.

    The rest is up to us.

    Visit MyCRA’s website www.mycra.com.au for more information on credit repair.

    Image: Salvatore Vuono/ FreeDigitalPhotos.net

    Image: photostock/FreeDigitalPhotos.net

  • Government survey reveals our fears of identity theft

    A Governement survey on identity theft reveals 9 out of 10 Australians are concerned or very concerned about identity theft and misuse. Rightly so, considering the grave danger it poses to a victim’s financial future through destroying their good credit rating.

    The identity theft survey, details of which were released by Attorney-General Robert McLelland, was an independent survey of 1200 people conducted by Di Marzio Research.

    It also showed that 1 in 6 people have been a victim or known somebody who has been a victim of identity theft or misuse in the past six months.

    The majority of identity theft or misuse occurred over the Internet (58 per cent), or through the loss of a credit or debit card (30 per cent).  Stolen identify information was primarily used to purchase goods or services (55 per cent) or to obtain finance, credit or a loan (26 per cent).

    Current statistics from the Australian Crime Commission, points to identity theft possibly costing the Australian economy $1 billion per year. The other cost that’s not so widely reported is the expense to the many credit files that occurs as a result. People have their lives put on hold with credit rating defaults they are not responsible for, stopping them from obtaining most credit for up to five years.

    More and more of MyCRA’s clients have been through the ringer attempting to have black marks removed from their credit file due to identity theft. They are often unable to obtain even a mobile phone in their name if their credit file contains defaults and it need not be large-scale fraud to amount to a finance decline.

    This survey follows the Government’s introduction of new legislation the ‘Cybercrime Legislation Amendment Bill 2011’ into Parliament last week, which amends several current laws in order to comply with the only international treaty on cybercrime. This was an attempt to come up to speed with other countries in the fight to tackle an international wave of cyber-attacks.

    Once an account remains unpaid past 60 days, the debt may be listed by the creditor as a default on a person’s credit file. Under current Australian legislation, defaults have to remain listed on the victim’s credit file for a 5 year period.

    What is not widely known is how difficult credit repair can be – even if the individual has been the victim of identity theft. Unfortunately there is no guarantee defaults can be removed from their credit file. The victim has to provide copious amounts of documentary evidence to prove the fraud.

    How does my credit file get affected?

    It begins by fraudsters gaining access to a victim’s account details, or personal details. This then allows them to access the victim’s good credit rating.

    Often the victim is unaware their information has been stolen until they apply for credit and are flatly refused. Generally, by the time police become involved, a client may have credit applications as a minimum and possibly defaults, mortgages and mobile phones already attributed to them incorrectly.

    Once an account remains unpaid past 60 days, the debt may be listed by the creditor  Australian legislation, defaults have to remain listed on the victim’s credit file for a 5 year period.

    What is not widely known is how difficult credit repair can be – even if the individual has been the victim of identity theft. Unfortunately there is no guarantee defaults can be removed from their credit file. The onus is on the victim to prove their case and provide copious amounts of documentary evidence.

    What can I do to prevent identity theft?

    In order for people to prevent identity theft affecting their credit rating, the best defence they can take is to get educated. They should learn how their personal information can be put at risk, aiming to keep their personal information as secure as possible, both online and off. They should change passwords regularly, conduct regular virus software updates, and be wary of providing unnecessary information to companies online, just to name a few ways. As instances like the Sony PlayStation  data breach shows, people relying on other companies to do it for them can often result in vulnerability to fraud.

    People should also educate themselves on the latest scams that are going around, whilst also keeping an eye on what’s happening with their credit file, being alert to any changes which may occur.

    People can contact one or more of the major credit reporting agencies, Veda Advantage, Dun and Bradstreet and Tasmanian Collection Services (TASCOL) to request a free copy of their credit file. With Veda Advantage, they can also for a fee, sign up to Veda’s Alert system, which notifies the credit file holder of any changes which occur to their account within a 12 month period.

    If people find they are victims of identity theft, probably the best way to go about removing defaults is to enlist the help of a credit rating repairer, who can negotiate with creditors on their behalf, giving them the best possible chance of having the defaults removed completely from their credit file.

    Contact MyCRA Credit Repairs for more details.

    Image: Louisa Stokes/FreeDigitalPhotos.net

  • Identity theft warning: Microsoft phone scam

    Microsoft customers should be alerted to possible identity theft, as a phone scam involving fake computer security engineers who contact them personally offering to fix problems they have detected on their computers escalates in Australia.

    The scam, which Microsoft has been warning its customers about since last year, has even affected the head of CPA Head of Accounting Policy, Denis Pratt – according to a story ‘Microsoft Tech-Support Phone Scam Escalates,’ posted by business website SmartCompany yesterday.

    Mr Pratt told SmartCompany he was contacted on his home phone this week by people claiming to be from “Windows technical support” who knew his name and address. He said the callers claimed they could see problems on his computer, and asked whether he
    had noticed his computer becoming slower recently.

    “They wanted to take over the machine and fix the problems,” Mr Pratt said.

    Mr Pratt was luckily alert to the scam before any damage was done, but many people have lost thousands of dollars giving away credit card details to these fraudsters who claim to provide computer maintenance subscriptions.

    Microsoft Australia released a statement in August 2010, warning Australians about these fraudsters, who conduct themselves in a professional manner, and sound genuine.

    They say the scam typically unfolds in the following manner:

    •A cold caller, claiming to be a representative of Microsoft, one of its brands or a third party contracted by Microsoft, tells the victim they are checking into a computer problem, infection or virus that has been detected by Microsoft.

    •They tell the victim they can help and direct them to a website that then allows the scammers to take remote control of the computer.

    •The cold caller will then spend some time on the computer trying to demonstrate where the ‘problems’ are and in the process convinces the victim to pay a fee for a service that will fix the computer.

    MyCRA’s own Documentation Quality Assurance officer, Christina had also received a strange email last week from a Microsoft ‘gmail’ account, claiming to be advising about a Microsoft system error.

    “I just deleted the email without even opening it – it was obvious to me it was a scam designed for me to send them my personal information, or some kind of virus,” Christina says.

    The message is clear – be wary of anyone who calls or emails to request money or personal details from you and verify their information before parting with any information.

    Microsoft delivered this advice a couple of weeks ago to its international English-speaking countries who had reported problems with this scam:

    • Be suspicious of unsolicited calls related to a security problem, even if they claim to represent a respected company.

    •Never provide personal information, such as credit card or bank details, to an unsolicited caller.

    •Do not go to a website, type anything into a computer, install software or follow any other instruction from someone who calls out of the blue.

    •Take the caller’s information down and pass it to the authorities.

    •Use up-to-date versions of Windows and application software.

    •Make sure security updates are installed regularly.

    •Use a strong password and change it regularly.

    •Make sure the firewall is turned on and that antivirus software is installed and up to date.

    If people do suspect they have been scammed, firstly they should report the identity theft to the Police, and secondly obtain a copy of their credit file, to ensure it has not been tarnished by defaults resulting from identity theft.

    Visit MyCRA Credit Repairs for more information on how to repair your credit file following identity theft.

    Image: Idea go / FreeDigitalPhotos.net

    Image: Maggie Smith/ FreeDigitalPhotos.net

  • End of financial year best time to check our credit file

    Media Release: The end of the financial year is an opportune time for people to check their credit rating and get it in order, according to a national credit repairer.

    Director of MyCRA Credit Repairs, Graham Doessel says if people are reviewing their yearly phone records, bank statements, and credit card statements for tax time, it can be a good idea for them to request a credit report as well from credit reporting agencies,to cross-check any adverse listings which may have been placed on their credit file.

    “The problem with credit reporting in Australia is that many people are unaware of how the system works, and what their rights are. It is important for people to know they can apply for a copy of their credit file for free every year and the end of financial year is a great time to do this, because people already have their paperwork out,” Mr Doessel says.

    He says it is essential for people to know what is said about them on their credit report – as there is opportunity for errors to occur when creditors apply listings to credit files. Even if people believe they have a good payment history, their credit report may still contain errors.

    “Many of my clients have impeccable repayment histories and would have never dreamed they would end up with a default. Let me tell you mistakes do often happen. Sometimes simple human error by the creditor leads to adverse listings put there incorrectly,” he says.

    A small scale study conducted by the Australian Consumer Association (now Choice Magazine) in 2004, revealed a staggering 30% of credit files were likely to contain errors.

    “In our view, there are serious, systematic flaws which are leaving an increasing number of Australian consumers vulnerable to defamation, mis-matching and harassment,” the report said.

    A credit file exists for anyone who has ever been ‘credit active’ and is used by creditors to assess the risk and borrowing capacity of potential borrowers.

    The most common type of adverse listing is a default. Defaults are put there by creditors when accounts have remained unpaid for more than 60 days.

    Defaults remain on a person’s credit file for 5 years from the date of listing, and have the potential to severely impact a person’s ability to obtain credit.

    “Currently, any default can be enough for an automatic decline with most of the major banks. Many lenders are even rejecting loans for excess enquiries such as two in thirty days or six within the year. Some people nmay even be unable to take out a mobile phone plan in their name if they have defaults on their credit file.”

    “It also affects the type of home loan people may be eligible for, the interest rate they are offered and price of establishing the loan. The lending options become more expensive and limited” Mr Doessel says.

    People can contact Veda Advantage, Dun and Bradstreet and Tasmanian Collection Services (if they live in Tasmanoia) to request their free report. A creditor may have listed defaults with one or all of these credit reporting agencies.

    If people find errors, or feel a listing is unjust or shouldn’t be there, they do have the right to have incorrect information rectified.

    Mr Doessel says if people are in a hurry or it seems too difficult, they can use a credit repairer who can work on their behalf.

    “A credit repairer should be able to completely remove offending blemishes from someone’s credit file,” he says.

    Contact www.mycra.com.au for more details on how to check and repair credit files.

    /ENDS

    Please contact

    Lisa Brewster – Media Relations

    Ph: 3124 7133  Mob: 0450 554 007  media@mycra.com.au

    Image: Arvind Balaraman / FreeDigitalPhotos.net

  • Identity Theft News: The Latest Warnings and Recommendations

    In this post, we take a snapshot look at the current issues around identity theft crime. If you are new to our blog, the reason we are so passionate about identity theft, is because in Australia and indeed many other countries in the world, it has the potential to destroy our credit rating.

    In Australia, if we are the victims of identity fraud, unpaid debts we have not initiated can mount up in our name and if they remain unpaid more than 60 days they can result in ‘defaults’ being listed on our credit file. Often it is not until we attempt to obtain credit and are knocked back do we realise we have been victims.

    Here’s a look at recent news on this issue:

    The Future for Worldwide Identity Theft Prevention?

    Following the AusCERT Conference late last month held on Queensland’s Gold Coast, there came about a number of recommendations for improving security of our personal information.

    Recently we featured comedian Bennett Arron, who spoke at AusCERT about his experience with identity theft and how it can affect our financial future, and indeed our credit file. This was a great example of the issues individuals currently face when they are victims of identity theft.

    Another noteworthy recommendation to come out of the AusCERT Conference, was featured in a story in online IT publication The Register, and was put forward by Eugene Kapersky, founder of Kapersky Lab.

    Kapersky Lab operates a worldwide IT security company. He advised the conference the world needs an internet ‘Interpol’ – “a global,borderless cybercrime unit that would exist with the support [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][and] cooperation of international law enforcement agencies.”

    He also advised in the future we could be holders of internet passports as online ID. The security software millionaire said an international online identification system could help in the fight against identity theft and the illicit theft of passport documents online.

    Read more about this story ‘Kaspersky wants Interpol for the web’ published in The Register.

    Identity crime is certainly a global problem. Scams coming out of many countries personally affect ordinary Australians every day via the internet.

    It will be interesting to see what recommendations the Government puts forward after the publication of its first ever White Paper on cyber-security in Australia, and whether it will include a plan to lay down some sort of foundation for international cyber-crime law.

    High Profile Company Directors not Immune to IdentityTheft

    Last week it was reported that the Australian Institute of Company Directors had a computer stolen from its offices which contained the personal data of many thousands of its high profile directors and clients.

    Consequently all were warned to be on the lookout for signs of identity fraud.

    Fortunately, according to the AICD, the data on the computer didn’t contain any credit card numbers, bank details or passwords.

    They did warn those involved to be on the lookout for suspicious phone calls or other communications as they did believe the theft was an attempt at identity fraud on its members via the stolen database.

    Read more about this story ‘AICD’s membership data stolen’ published in IT Wire.

    Sometimes, as with the case above, identity thieves don’t necessarily need access to bank account numbers to gain access to our good name. All fraudsters need is perhaps an email address or telephone number and a bit of basic information about us to attempt to then elicit further information from us (known as phishing scams). They can also use the basic information they have to attempt to set up fake accounts, or to request ‘replacement’ copies of ID in our name.

    To keep up to date with the latest scams, visit the government’s SCAM watch website.

    Police warn of new fraud targeting Australian SuperAccounts

    NSW Police have advised of a current scam targeting Super Accounts, where fraudsters are stealing enough information from unsuspecting victims to transfer their Super into self-managed funds which can then be easily accessed by the criminals.

    Fraud Squad Commander Detective Superintendent Col Dyson says “Superannuation fraud…works well because no-one checks their super…victims rarely notice account changes, making it easy for criminals to change mailing addresses.”

    Unfortunately, unlike bank fraud, there is no obligation for superannuation funds to reimburse victims.

    Read more on this story ‘Crooks siphon super funds,’ on CRN Australia’s website.

    This is just another example of how difficult it can be for laws, individuals and institutions to keep up with what the Australian Crime Commission calls the fastest growing crime in Australia.

    This new fraud may not directly impact our credit file, but when there is no reimbursement for the fraud, it can financially cripple us.

    If we are victims of identity theft, we should always report it to the Police no matter how small the fraud. It is only through reporting this crime that real statistics start to be measured.

    We should also check our credit file, and have any black marks that should not be there dealt with by a professional credit repairer. Contact MyCRA Credit Repairs for more information. We completely remove defaults from
    credit files.

    Image: Salvatore Vuono/FreeDigitalPhotos.net

    Image: thanunkorn/FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • What We Can Do to Prevent Identity Theft

    So far this year we have posted about many issues that have arisen concerning the security of our personal information in this age of technology, and the possible dangers identity theft poses for our credit file.

    It is no secret that it is essential to take steps to keep our personal information safe. Why? Because regardless of whether our card/s will be reimbursed should we become victims of fraud, there is still the very real ramification of having our credit file tarnished by any identity fraud – and the inability to obtain credit for up to 5 years can be a huge financial loss.

    Events which have transpired recently have made us all feel quite nervous about who has the potential to use our personal details for purposes of stealing our identity.

    Issues such as the Sony PlayStation data breach, the attacks on Google’s U.S. Gmail account holders and the announcement of almost daily attempts at cyber-attack on Australia’s Foregin Affairs Department (just to name a few) have made us realise that identity fraud is indeed a reality for people in this country.

    A positive to come from these issues is that our Government has decided to step in to give advice via a white paper as to how businesses, government and individuals can make some changes to the internet in the interests of the security of its users.

    What do we do in the meantime? What steps can we take NOW to reduce our chances of becoming victims?

    Recently we read some really great articles from ‘Savings Guide.com.au’ on some practical ways we can all stay safe.

    In their article – “Shopping Online, How to Do it Safely” by Francesca Sidoti, she provides some great tips. We like this one:

    “Choose Your Location. Instinct is a funny thing. You have no hard reasons for why something feels off, it just does. And in this scenario, you should let it be your guide. Just as you wouldn’t hand over money to someone who looks dodgy, you should[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][n’t] enter your details in a site that doesn’t feel right. If something seems amiss, do some research. Google the site, or call the contact number. Be wary as well of clicking on ads. Though they’re usually hosted by legitimate companies, it’s worthwhile keeping a critical eye on everything you are entering personal information into.”

    Francesca also published an article “How to Avoid Credit Card Fraud and Identity Theft,” which provides help with how to use your credit card safely. The two tips below are excellent to remember:

    “Don’t’ give your credit card details out over the phone or email. Unless you’ve initiated the conversation. No legit company would ask for those details over the phone/email.

    Don’t sign blank credit card receipts How often do you actually check the receipt you sign? If your answer is ‘not often’, you need to rethink your approach. Blank sections of a receipt can be used to add extra charges, which you will pay for because your signature will be down the bottom.”

    We have compiled a quick list of some other ways we can prevent what has become the fastest growing crime in Australia:

    1. Keep virus software up to date on our computers. Install automatic updates and perform regular virus scans.
    2. Keep our privacy settings secure on all social networking sites.
    3. Keep our passwords and PIN numbers secure. Don’t carry PIN numbers with our credit/debit cards, change passwords regularly and use a variety of passwords for different purposes.
    4. Check all our credit card and bank statements each time they come in.
    5. Cross-shred all personally identifiable information which we no longer need, rather than throwing it straight in the bin.
    6. Buy a safe for our personal information at home.
    7. Do not give any personal information or credit card details to anyone via phone or email unless we are sure the site is secure, and or we can verify the company details.
    8. Be aware of who gets our personal information and for what purposes. What can these people do with the information they are gathering? For instance, is it really necessary for the site we are registering on to have our date of birth?
    9. Keep up to date with the latest scams by subscribing to the government’s ‘SCAM watch’ website.
    10. Check our credit file for free every 12 months. By requesting a copy of our credit file from one or more of the major credit reporting agencies,Veda Advantage, Dun & Bradstreet and Tasmanian Collection Service (TASCOL) we can be aware of any discrepancies which may need to be investigated. Often it is only through a credit check which comes back with defaults on our credit file do we realise we have been victims of identity theft.
    11. Report any incident of identity theft, no matter how small, or even if we have been reimbursed for the damage – to the Police. The more of us who report identity theft, the more effective will be our Government and Police response to it in the future.

    For those of us who are already identity theft victims, it can be difficult to navigate the current credit reporting system to have the offending defaults removed from our credit file.

    MyCRA Credit Repairs can completely remove defaults from credit files that have errors, are unjust or just shouldn’t be there. Contact www.mycra.com.au for more help.

    <p><ahref=”http://www.freedigitalphotos.net/images/view_photog.php?photogid=584″>Image: Chris Sharp / FreeDigitalPhotos.net</a></p>

     

    [/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Don’t let a bad credit rating force you into unsuitable finance

    The Age recently reported on a Tribunal hearing involving a well-known finance company.

    The Victorian Civil and Administrative Tribunal found that a motor trader who primarily targets people with bad credit history had a leasing process which was seriously flawed and in urgent need of change.

    The customer in the case lived on a low income, had been through a bankruptcy and suffered from chronic depression. The Tribunal found the company used inaccurate financial analysis, unfair tactics and unreasonable pressure to get the client to sign a contract.

    After the hearing the company was ordered to set aside a car lease and compensate its customer.

    Read more: http://www.theage.com.au/money/borrowing/credit-scoring-hammered-20110607-1fpp2.html#ixzz1OvztZSXi

    The above example may not be a true reflection of all transactions with the motor trader in question. But it does highlight the need for people who find themselves in a situation where they cannot use the major lenders to do adequate research before deciding on alternative finance.

    People with a bad credit rating have their options severely limited when it comes to obtaining finance. Most of the major lenders refuse to lend to someone with a bad credit history – often with good reason.

    A person’s credit history shows their ability to repay a debt. Under Australia’s new responsible lending laws, it would not be ethical to offer further credit to someone who already demonstrates problems with repayments.

    The thing is many people with a bad credit rating still need to buy cars, live in houses and use phones.

    What are the options for someone in this situation?

    Well, it depends on what a person’s credit file reads like. In the situation above where the consumer has a bankruptcy on their file – the options are unfortunately limited.

    But a little more research, perhaps leasing a cheaper car and having a trusted adviser help in negotiations with finance companies, or even going away and thinking about it before signing may have helped the customer in this situation.

    In many other cases, people can take the above option, or they can discover whether they may be suitable for credit repair.

    Credit repair is an option for any person who has a default, writ or Judgment on their credit file which they believe is inaccurate, is unjust or just should not be there.

    A successful credit repair allows the consumer to have the black mark/s completely removed from their credit rating.

    This lending options that they would have had prior to the blemishes on their credit file. So, they can borrow at a lower interest rate with the lender of their choice (provided they meet all other criteria of course).

    This can potentially save them thousands of dollars in interest alone.

    Credit repair is not encouraged as an option for a consumer who truly has a problem repaying debt. This person should look at minimising as much credit from their lives as possible, and possibly entering into some financial counselling, so that when they are able to borrow again, they don’t repeat the cycle.

    However, there are a large number of people with a bad credit rating who are not struggling with repayments. They are simply carrying the bad credit rating unfairly.

    Many people are victims of simple and sometimes complicated errors with billing procedures from creditors, are victims of identity theft, have had joint lending situations go wrong (such as divorce, guarantors etc) or have had the default listed incorrectly.

    Despite all of these very fair complaints many consumers have been unable to settle the account themselves with the creditor and unable to remove the offending default, writ or Judgment from their credit file.

    They are then left to navigate the world of ‘bad credit history’ finance, which can sometimes leave them with more problems than when they started, due to the often high interest rates involved.

    So if people know anyone, or are in the situation themselves where they do have a bad credit rating which shouldn’t be there – it could be good advice to get them to seek out a reputable credit repairer to review their credit file and help them back to financial freedom.

    Contact www.mycra.com.au for more information on credit repair.

    <p><a href=”Image” _mce_href=”http://www.freedigitalphotos.net/images/view_photog.php?photogid=879″>Image”>http://www.freedigitalphotos.net/images/view_photog.php?photogid=879″>Image: luigi diamanti / FreeDigitalPhotos.net</a></p>

  • What thieves can do with your mail

    Media Release: Australians are warned to keep their letterbox locked and all personal information at home secure if they want to reduce their risk of identity fraud.

    A national credit repairer says mail is a prime target for fraudsters, who can gather enough personal information from it to steal someone’s identity and ruin them financially for up to seven years.

    “Crooks are working in gangs, grabbing mail from letterboxes and even rifling through rubbish bins to find our personal details. The information there can often be enough to request ‘replacement’ copies of identification. Once this is accomplished, they can open bank accounts, obtain credit and even mortgage properties in our name” says Graham Doessel, Director of MyCRA Credit Repairs.

    Mr Doessel says identity theft can often hit twice, because if the fraud is not detected early, it can amount to defaults on people’s credit files which are difficult to just wipe away.

    “First we have to prove we didn’t create the defaults – and that can sometimes be really tricky. But until the matter is resolved, we can be black listed from even simple things like getting an internet connection or mobile phone plan in our name,” he says.

    This comes as NSW Police warn residents of inner-Sydney suburbs to lock their letterboxes after up to 1000 mail items were stolen from letterboxes in the area yesterday.

    Detective Inspector Leanne McCusker says residents need to secure their letterbox the way they would a house.

    “You need to be securing your house,” she said yesterday. “Your letterbox contains a lot of valuable property and your identification.” She also advises residents to know their neighbours and call police if they see someone not from the area acting suspiciously.

    The Australian Crime Commission now sites identity theft as the fastest growing crime in the country, costing upwards of $1 billion to the Australian economy, and possibly affecting at least 500,000 Australians per year.

    Mr Doessel recommends people put a few simple preventative measures in place to reduce their risk of identity fraud at home. “We should install a lock on our mailbox. We should buy a shredder and cross-shred every piece of personally identifiable information we no longer require before throwing it in the bin. We should also keep our personal documents locked away at home,” he says.

    “As far as online security goes, we should keep our virus protection up to date on our computers; change passwords frequently; only use secure sites for credit card transactions and be extremely conservative with our social-networking settings,” he says. He also recommends people obtain a report on their credit file regularly.

    “Often credit file discrepancies can be the first sign we have been victims of identity theft. We should obtain a free credit report to ensure that everything on our file is as it should be. That way if there are any problems, they can be rectified while there is no urgency” he says.

    Under current legislation, Australians can check their credit file for free every 12 months from the major credit reporting agencies Veda Advantage, Dun and Bradstreet and Tasmanian Collection Service. A report is sent to the owner of the credit file within 10 working days. For those who are vulnerable to identity theft, they can pay extra with Veda Advantage to have their file on an ‘alert’ system, which tracks any changes to their credit file that may occur within a 12 month period.

    He says identity theft victims should contact the Police immediately, although he says many of his clients don’t, due to embarrassment or because the fraud may not be a significant amount. “Our government may not have accurate statistics on identity theft numbers, just purely because we don’t report it often enough. But reporting to Police may be an essential step when trying to clear defaults if our credit file has been affected,” he says. He says if people find their credit file has been tarnished, a credit repairer can usually give people the best chance of complete default removal following identity theft.

    “Unfortunately in most cases, attempting to remove the default ourselves can do more damage than good by not understanding the process fully, almost like trying to defend ourselves in court. We might do OK, but we only get one shot at it and if we don’t get it 100% right, we will be unsuccessful. There is no appeal in most cases” he says. “Using a credit repairer usually gives people the best chance of getting defaults, writs and Judgments completely removed from their file if they contain errors, are unjust or just shouldn’t be there. Complete removal gives people back their right to obtain credit in the future,” he says. /ENDS

    Read more

    ACCC IDENTITY THEFT REPORT: Click Here

    Image: Felixco, Inc. / FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]