MyCRA Specialist Credit Repair Lawyers

Tag: credit rating

  • ASIC finds widespread and systemic misleading and deceptive conduct by debt collector

    A Federal Court has heard that one of Australia’s largest debt collection agencies was found to be harassing and misleading debtors in an attempt to recover outstanding debts. Accounts Control Management Services (ACM), which was under investigation by the Australian Securities and Investment Commission (ASIC) was found to have engaged in harassment and widespread and systematic misleading and deceptive conduct in chasing debts, including “rude, condescending and vicious” calls and threats of imprisonment. if you have an outstanding account  the Creditor may have on-sold the debt to a debt collector– and it is this company which places a default on your credit rating. In dealing with a debt collection agency, it’s important to know your rights, and just what is appropriate behaviour from debt collectors when they are attempting to recover debts from you.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    ASIC presented to the court 96 phone calls and the ACM debt collector training manual, which the court found and ruled in its October 26 2012 decision “made it very plain that debtors should be threatened with litigation”. ACM’s clients include Telstra, the National Australia Bank and the Commonwealth Bank.

    Yesterday Smart Company featured the story ‘Why you need to be careful about outsourcing debt collection: Court finds agency harassed and misled debtors’ by Cara Waters. Here is an excerpt from this story:

    The court found ACM had engaged in repeated threats to inform a debtor’s husband about her debt in circumstances where her husband did not know about it and ACM knew that she did not want him to know about her debt.

    The debt collection agency also made threats to call a debtor’s friends and employer until the debt was repaid, made threats to have Sheriff’s officers attend a debtor’s home or place of employment in a marked car and made telephone calls to neighbours and friends of a debtor.

    ACM made a threat to issue a warrant for a debtor’s arrest and a threat to take action that would result in a debtor being unable to travel overseas.

    The court was scathing in its description of the tone of one of ACM’s supervisors as “rude, condescending and vicious, no description of this call (and some of her later efforts) can adequately capture the offensiveness involved”.

    It found ACM persistently misled debtors by implying that it was a firm which specialised in commencing legal proceedings for the recovery of debts and that it frequently commenced legal proceedings.

    “The constant references to litigation were not an accident. They were the intended outcome of a house manual which promoted threatening litigation as a means to achieving recoveries,” the court found.

    “The operators were told to make references to legal proceedings and lawyers and it is only natural that this is what they did.”

    The court awarded declarations of misconduct and injunctive relief which restrain ACM from future similar conduct.

    ASIC Commissioner Peter Kell said ASIC will not tolerate behaviour designed to intimidate and mislead debtors.

    “This includes cases where the debtor’s family, friends and associates are also threatened with unreasonable behaviour,” Kell said.

    …SmartCompany contacted ACM but did not receive a response before publication.

    What are the rules for debt collection agencies?

    If you are unsure whether the debt collector you are dealing with is behaving according to the law, you can download ASIC’s brochure (PDF) ‘Debt Collection: Your Rights’ which outlines the general rules debt collectors need to follow when attempting to recover a debt. In this document ASIC has been specific as to what is not acceptable behaviour by a debt collector – so if you are not sure if a debt collector has been behaving fairly, you can check this list or contact ASIC or the Australian Competition and Consumer Commission (ACCC).

    Remember, at no time is extreme conduct such as force, trespass, or intimidation acceptable behaviour, and ASIC also considers harassment, verbal abuse, and an overbearing manner to be unreasonable contact.

    ASIC’s key points for dealing with debt collectors are:

    1. A debt may be collected by a creditor themselves or by someone acting on their behalf, like a debt collector.

    2. If you are contacted by a debt collector, be polite and cooperative. In turn, you should expect to be treated in a professional and courteous manner.

    3. When, where and how a debt collector can contact you is regulated by guidelines designed to ensure you are not harassed.

    4. As a guide, a debt collector should only contact you when it is necessary to do so and for a reasonable purpose.

    5. If you feel a debt collector has breached the guidelines, and the debt is in relation to a financial service, contact ASIC to make a complaint.

    It is important to know that debt collectors should not make false or misleading statements to you about your debts and the ramifications of it:

    Debt collectors must not:

    • make false statements about the amount you owe, or the status of your debt, for example:

    – say you owe a debt when you do not
    – say the amount you owe is greater than it is
    – say that you have no choice but to pay a debt if you have a valid defence against payment, unless there has been a court judgment (if you are disputing a debt, a debt collector should stop collection activity until any reasonable request for information—such as giving you copies of accounts and contracts – has been met, and the debt has been confirmed)
    – say that your spouse or partner must pay your debt when they have no legal liability to do so
    – say that there has been a court judgment if this is not true

    • make false statements about what will happen if the debt is not paid, or what the debt collector intends to do, for example:

    – say that unpaid debts are a criminal offence involving the police or possibly jail (being in debt is not a crime!)
    – say that your children can be taken away from you (this is completely false)
    – say that you will be made bankrupt immediately, even though there has been no court judgment or bankruptcy proceedings started
    – say that your goods (for example, your car) will be seized and sold immediately, even though there is no mortgage over the goods and no court judgment (if there is a mortgage over the goods, generally you must be given notice and 30 days to pay first)
    – say that your wages will be garnished (taken), even though a court order to allow this has not been obtained
    – say that your credit rating will be damaged, if that is not true (privacy laws limit the type of information that a credit reporting agency can hold on file, how long it can be listed on file, and who can access the information)

    • use other misleading appearances or actions, for example:

    – send letters demanding payment that are designed to look like court documents
    – pretend to be (or pretend to act for) a solicitor, court or government body.

    If you think that a debt collector has breached the ASIC/ACCC Debt Collection Guidelines, call ASIC’s Infoline on 1300 300 630 or email Infoline@asic.gov.au, or visit www.asic.gov.au/complain to make a complaint online.

    If you need help with disputing a credit listing, either from a debt collection agency or Creditor then contact you should consider credit repair. A credit repairer can conduct an audit-like investigation on your case. MyCRA Credit Rating Repairs can give you the best chance of having the disputed credit listing removed by fighting your case on your behalf and requesting that if a credit listing has been proven to be listed unlawfully, it should be removed from your credit rating.

    Contact a Credit Repair Advisor for more information call tollfree 1300 667 218 or visit the MyCRA Credit Rating Repairs website for more information www.mycra.com.au.

    Image: Stuart Miles/ www.FreeDigitalPhotos.net

  • When love goes bad…Graham the ‘Credit Corrector’ shows how to prevent relationship debt.

    Media Release

    When love goes bad…Graham the ‘Credit Corrector‘ shows how to prevent relationship debt.

    Being ‘in love’ is one of the best feelings in the world, but not one of the most practical states to be in. Sometimes personal financial values go out the window and people lose themselves in the process of adding to the ‘relationship’ and creation of ‘us’.

    But a leading consumer credit advocate, Graham Doessel warns it is important to think practically about joint finances for people to maintain their good name and their clear credit file when they take their relationship to the next level of commitment.

    The former award winning broker and now CEO of MyCRA Credit Rating Repairs says when two different money ‘personalities’ combine, the potential for both to be financially damaged is greatly increased.

    “Every day we meet people who need help with fixing credit rating issues due to no fault of their own really, but they have fallen under the financial shortcomings of a partner,” Mr Doessel explains.

    When people take out any credit together, such as loans, utility accounts, homes and rental properties, they become very reliant on the partner to keep up their end of the credit repayments.

    Sometimes one partner ends up with a bad credit score, simply because the other person on the account has not kept up with repayments. People can be unaware their partner is generating defaults on their credit rating until it is too late.

    “In many instances it’s not until people apply for credit in their own right that they find out about the credit problems their partner has initiated. The relationship may even have ended years ago and the partner is still paying for it,” Mr Doessel says.

    Bad credit history can last for 5-7 years, depending on the listing. The most common type of negative listing is a default, and is placed by the creditor when an account holder fails to make payments past 60 days.

    “Time and again we see people who have ended relationships but still have joint commitments together. These people find themselves in financial strife, unable to get home loans, credit cards or phones because they didn’t continue to take responsibility for the joint credit until such time are their names were removed from the account,” he says.

    Mr Doessel says many people come unstuck by not asking the tough financial questions about their prospective partners early in the relationship.

    How to Prevent Relationship Debt

    1. Ask about your new partner’s financial past. People will do what they have always done. If they have financial skeletons in the closet it is possible they will continue this behaviour in the future.

    2. Ask what debts they currently have. This will give you an indication of how they feel about money, and how much debt they consider normal to handle. Does this match with yours?

    3. Talk about paying bills. Do they always pay them on time? If not, why not? This will give you a good indication of how this person regards money and credit repayments. Ring any alarm bells yet?

    4. Ask what their financial goals are for the future. Do they match yours? If your new partner wants to blow all of their money on an overseas trip, but you want to save for a home – how will this work long term?

    5. Verify their answers about existing and past debt. Ask them if you can see a copy of their credit file (and versa of course). A copy of your credit report is free every year from one or more of the credit reporting agencies in Australia. It will be sent within 10 working days.

    Mr Doessel suggests if people are unsure of their new partner’s financial compatibility, it could mean finances need to be fairly separate for a significant period of time.

    “Your financial generosity now could become the very thing that is used against you if the relationship sours. Before you enter into any financial transaction, consider carefully how secure you would be if things did take a turn for the worse,” he says.

    /ENDS.

    Please contact:

    Graham Doessel – Director Ph 3124 7133

    Lisa Brewster – Media Relations Ph 3124 7133 media@mycra.com.au

    http://www.mycra.com.au/ 246 Stafford Road, STAFFORD QLD. Ph: 07 3124 7133

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    Image: Idea go/ www.FreeDigitalPhotos.net

  • Mobile bill shock could cost you your home

    Media Release

    Mobile bill shock could cost you your home

    Botched phone plans and lack of data usage monitoring is leaving many Australians stressed over their mobile bills, with bills so large many simply can’t pay up or absolutely refuse to pay up and many more are having their good credit ratings completely destroyed.

    Consumer advocate, Graham Doessel of MyCRA Credit Rating Repairs says there is an alarming number of credit listing complaints from Telco consumers relating to internet data usage on mobile phones.

    He says consumers are confused when it comes to data allowance on their smartphones, and the providers are not helping.

    “Often clients claim they go over really quickly, or the plan they were put on was not appropriate for what they intended to use their mobile internet for. Often they can have great difficulty in cancelling the accounts or coming to a resolution with the company over these billing issues,” he says.

    Mr Doessel says 28 per cent of his credit repair clientele in the financial year to date were Telco customers. See Table (A)

    “Sometimes consumers reluctantly pay the bill, think the matter is settled, only to find they are defaulted anyway, and others just refuse to pay the bill until they get some resolution. Either way, they are faced with at least 5 years of bad credit from the episode unless they can make a successful complaint,” he explains.

    This reflects findings from the Telecommunications Industry Ombudsman (TIO) report on its services for the last financial year, which was released today.

    The TIO’s findings show mobile phone users are increasingly unhappy with the service they receive, with a 9 per cent rise in complaints about mobiles last financial year.

    Ombudsman Simon Cohen said two out of three complaints made to the TIO were about mobile phones, with the biggest percentage rise about disputed internet usage charges (150 per cent).

    “Complaints about unexpectedly high bills and unnecessary financial overcommitment point to the urgent need for strong spend management rules, including those that are included in the new ‘Telecommunications Consumer Protection Code’,” Mr Cohen said.

    The ‘Telecommunications Consumer Protection Code’ has recently been pushed through with the guidance of the Australian Communications and Media Authority (ACMA) which will amongst other things, force telcos to provide their customers with notifications when they have used 80% and 100% of their data allowance in the plan.

    These changes come after pressure from ACMA for Telcos to offer better protection for consumers, or face external regulation.

    The TIO’s annual report also shows a rise in complaints about credit default listings. Complaints about consumers being credit default listed while their debt was in dispute increased 18 per cent from 3,700 to 4,370. There was also a 16 per cent increase in complaints about consumers being credit default listed without proper notification, up from 3,220 to 3,730.

    “I am very concerned about the increase in the number of complaints where credit default listings are disputed,” Mr Cohen said “Credit listings can have very significant impacts on people – affecting applications for credit, including for housing and personal loans. Any credit default listing should only occur after the correct procedures have been followed.”

    Mr Doessel says preventing a credit file default on your mobile phone bill often comes down to awareness of legalities.

    “Many people don’t know the rules well enough when dealing with these big companies, so it can be a little like David and Goliath and many times the big guy wins,” he says.

    He gives some ideas on what you can do if you disagree with a mobile phone bill:

    How to Dispute That Shocking Mobile Bill

    1. Attempt to resolve the dispute with the Telco first. If a bill has just popped up you don’t agree with, let your Provider know, and DOCUMENT ALL CORRESPONDENCE WITH THEM (and document who you speak with if you are calling).

    2. You may need to make a formal complaint in writing. If there is no resolution over the telephone, set out what specific resolution you require, and all the details of your complaint. The telco has 30 days to answer any written complaint you make.

    3. Get all responses in writing. The matter may seem at an end, but sometimes people believe they have sorted it out only to find out later they have been defaulted anyway. If you have come to a resolution with the telco verbally, get it in writing and make sure it clearly states what will happen from here.

    4. If the matter can’t be resolved to your satisfaction internally, take your case to the Telecommunications Industry Ombudsman. The TIO will make a decision on the matter, and their decision will decide your case. Make sure you provide as much evidence as you can for the Ombudsman to make an informed decision – you may only get one chance at it.

    5. If at any stage you have a credit file listing from a Telco which you believe shouldn’t be there, you can undertake professional credit repair services. The credit repairer works on the consumer’s behalf to champion for the removal of credit file listings which contain errors or inconsistencies or just out and out shouldn’t be there. The credit repairer may escalate the matter to the TIO on the client’s behalf if necessary, but it may not be the only option.

    “A good credit repairer will conduct an audit-like investigation to uncover errors or non-compliance that may still see the default removed, even where an Ombudsman has sided with the Credit Provider,” Mr Doessel explains.

    /ENDS.

    Please contact:

    Graham Doessel – Founder and CEO MyCRA Ph 3124 7133

    Lisa Brewster – Media Relations MyCRA Ph 3124 7133 media@mycra.com.au

    http://www.mycra.com.au/ www.mycra.com.au/blog

    246 Stafford Rd, STAFFORD Qld

    MyCRA Credit Rating Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

     

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    http://www.tio.com.au/publications/media/mobile-phone-complaints-rise-against-overall-decrease-in-telco-complaints-during-2011-12

    http://www.tio.com.au/publications/media/mobile-phone-complaints-rise-against

    Image: maya picture/ www.FreeDigitalPhotos.net

     

  • What you need to know about the internet to save your teenager’s future credit file

    Media Release

    What you need to know about the internet to save your teenager’s future credit file

    Young Australians are putting their good credit rating at risk every time they post personal information publicly on the internet, even before they are ever credit active, a leading credit repairer warns.

    “The harsh reality is if you’re a teenager in Australia today you are not immune to identity fraud. Even though you are not yet credit active the personal information you make public today could be used against you in the future,” CEO of MyCRA Credit Repairs, Graham Doessel says.

    He says many teenagers do not know the risks of having a public ‘profile’ on sites like Facebook and Twitter, but fraudsters do.

    “With the volume of personal information that is publicly available about our young people on social network sites, what’s to say fraudsters can’t pull that information and use it to build a profile that could allow them to create a fake identity?” he says.

    Late last year, the Australian Federal Police’s national co-ordinator of identity security strike team, Ben McQuillan spoke about the dangers of identity crime at a forum on money laundering and terrorism.

    He warned forum listeners about the new trend of ‘warehousing’ which involves storing data for a time, making it harder for a victim or bank to trace where and when the data was stolen.

    ”If people know your full name, your date of birth, where you went to school and other lifestyle issues, and they were to warehouse that data, there is a prospect that could then be used to take out loans or credit cards or to create a bank account that could then be used to launder money,” Mr McQuillan told the Sydney Morning Herald.

    Mr Doessel says identity theft is not only about the initial loss of monies, but if the fraud amounts to credit accounts in the young victim’s name going undetected and unpaid past 60 days, creditors will issue defaults.

    “It need not be major fraud to have a detrimental effect. Credit file defaults for as little as $100 can stop someone from being able to obtain credit for 5 years. So any misuse of someone’s credit file can be extremely significant,” he says.

    He says the onus is on the victim to prove to creditors they didn’t initiate the credit.

    “The fact that the perpetrator is long gone and the actual act of identity theft happened years earlier will only add to the difficulty for the young person in recovering their good name,” he says.

    Experts recommend parents and young people continue to update their skills on how to be cyber-smart. The government’s ‘stay smart online’ website offers some top tips about using the internet which can be discussed with young people at home and school.

    Top tips

    Make sure your computer is secure-follow the advice in the Secure your computer section of this [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][stay smart online] website.

    Set strong passwords, particularly for important online accounts and change them regularly-consider making a diary entry to remind yourself.

    Stop and think before you share any personal or financial information-about you, your friends or family. Don’t disclose identity information (drivers licence, Medicare No, birth date, address) through email or online unless you have initiated the contact and you know the other person involved.

    Don’t give your email address out without needing to. Think about why you are providing it, what the benefit is for you and whether it will mean you are sent emails you don’t want.

    Be very suspicious of emails from people you don’t know, particularly if they promise you money, good health or a solution to all your problems. The same applies for websites. Remember, anything that looks too good to be true usually is.

    Limit the amount and type of identity information you post on social networking sites. Don’t put sensitive, private or confidential information on your public profile.

    When shopping online use a secure payment method such as PayPal, BPay, or your credit card. Avoid money transfers and direct debit, as these can be open to abuse. Never send your bank or credit card details via email.

    When using a public computer, don’t submit or access any sensitive information online. Public computers may have a keystroke logger installed which can capture your password, credit card number and bank details.

    /ENDS.

    Please contact:

    Lisa Brewster: Media Relations media@mycra.com.au Ph 3124 7133

    Graham Doessel: CEO Ph 3124 7133

    246 Stafford Road, STAFFORD QLD.

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

     

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    http://www.cybersmart.gov.au/News%20Article%20List/2012/01/Connecting%20generations%20and%20educating%20each%20other.aspx http://www.smh.com.au/technology/technology-news/police-warn-of-sophisticated-plan-to-steal-identities-20111108-1n5l8.html#ixzz1dB4ctHcT
    http://www.staysmartonline.gov.au/teens

    Image: Just2shutter/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Parent equity loans skating on thin ice with credit rating

    Media Release

    Parent equity loans skating on thin ice with credit rating

    Predictions of a rise in parent equity loans following the pulling back of first home buyer’s grants in some states has a leading credit rating repairer worried about the possible impact on parental credit ratings in the crucial pre-retirement years.

    CEO of MyCRA Credit Repairs, Graham Doessel says a possible rise in parent equity loans is a dangerous trend. If the loan falls into arrears, parents would be liable, forcing them to work much longer than anticipated to pay off the debts that impact their own credit rating.

    “Many people go guarantor for their children, without assessing the risks to their own finances should the repayments not be met. If the child falls into arrears with payments, the parent is liable for any debt, and they are also blacklisted from credit accordingly,” Mr Doessel says.

    1300 Home Loans managing director, John Koldenda recently told Australian Broker he predicts a surge in popularity for the parent equity type of loan following the wind up of first home buyer subsidies in each State.

    “These loans have many benefits including allowing children to avoid expensive Lenders Mortgage Insurance that is paid by borrowers – often young people – with low equity,” he said.[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][i]

    But Mr Doessel says whilst there are advantages for the child, if repayments are not made, the disadvantages stretch to both parties.

    “If the adult child fails to make repayments the parent is liable for this debt, if that extends past 60 days, the creditor can place a default on both credit files. In some cases parents are not aware repayments have stopped, and it’s not until they attempt to take out credit themselves and are refused that they realise there is a problem,” Mr Doessel says.

    He says a default of this nature on someone’s credit file can severely hinder chances of obtaining credit, and defaults remain on a person’s credit file for 5 years.

    “Worst case scenario, is the bank begins to use the property the guarantor put forward as collateral, to recover lost debts. There is a danger the guarantor can lose their home. Those people who were so close to financial freedom are now facing debt, and a shaky retirement,” he says.

    The Sydney Morning Herald Personal Loans Smart Guide[ii] provides some important questions for people to consider when making the decision whether or not to go guarantee a home loan:

    •How much is being borrowed?

    •How responsible is the borrower?

    •How stable is their employment?

    •Does the borrower have any other means of repaying the loan should he or she fall ill, be injured or become unemployed?

    •Can I afford to repay the total sum of the loan?
    “By far and away the most important question parents need to be asking is ‘could we make the repayments on this loan should our child be unable to?’ If there is any doubt of this, it may be best not to guarantee the loan,” Mr Doessel says.

    If people do decide they want to proceed with a parent equity loan, he recommends taking a few additional things into consideration before signing on the dotted line:

    1. Seek third party and or legal advice prior to any agreement being made.

    2. Insist there is adequate insurance to cover anything that may go wrong during the term of the loan, such as life insurance and income protection insurance.

    3. Set a specific amount that will be guaranteed

    4. Ensure there is an ending to the time period of the guarantee

    5. Request a copy of all bank statements during the course of the guarantee, so that parents are aware of any late payments. This way, payment problems can be addressed prior to any defaults, and while the parent’s good credit rating is still intact.

    /ENDS

    Please contact:

    Lisa Brewster – Media Relations 0450 554 007 media@mycra.com.au

    Graham Doessel – Director Ph 3124 7133

    http://www.mycra.com.au/ 246 Stafford Road, STAFFORD QLD. Office Ph: 07 3124 7133

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

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    [i] http://www.brokernews.com.au/article/parents-to-step-in-as-fhb-boosts-end-129917.aspx

    [ii] http://www.smh.com.au/money/tools-and-guides/step-4-going-guarantor-20100529-wmcd.html

    Image: jannoon028/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Get organised for Christmas to save your money and your credit rating

    Christmas is coming!!! Less than two months to go – gulp. If you have started to think about buying gifts, but don’t have much cash to do that with – then now is the time to start saving or to think about taking out credit to cover the costs. We look at the best ways to stay smart about credit over the Christmas period – and show you how a budget could save you money and reduce your chances of succumbing to bad credit history by racking up Christmas credit card debt you can’t pay back.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    David and Libby Koch recently wrote a great article on saving money over Christmas ‘Budget for the festive financial cliff.’ They advise you to start saving now, and sidestep credit as much as possible to avoid the February blues after the credit card bill comes in.

    “The Christmas, New Year and summer holiday period can leave even the best-run family budget in tatters.

    It can be a huge drain on family finances and cause a lot of undue stress. But by starting to plan early you can make sure that it’s a relaxing and affordable time for everyone, even the organiser.

    We’re not talking about two weeks out, we mean two months out and that’s now,” they write.

    Planning is great advice, and that can include sitting down now and writing your shopping list, whilst you are calm and slightly removed from the Christmas madness which often sees us overspending on everyone.

    The Kochs’ advise setting a budget, “set realistic limits and ensure everything is accounted for.”

    Their top tips include:

    • Suggest a Secret Santa

    A great way to keep the cost of presents under control is through Secret Santa, where everyone draws a name out of a hat and only buys a present for that person. This works best for big extended families and with a pre-agreed limit for everyone to spend on their gift.

    Not only does it put a cap on costs, but also means everyone gets one good present instead of lots less useful gifts. That’s the plan anyway.

    • Write down what you want for Christmas

    Try writing down the things you want to buy for yourself over the next couple of months. Then, next time somebody asks, think back to that list and hopefully you’ll get something you would have spent money on anyway.

    They also suggest:

    • Buy in bulk and give extended family the same item.

    • Give a voucher for your time – to babysit, garden, etc.

    • Make a gift such as craft items or cookies.

    • Regift any of those unwanted presents.

    • Make a tax-deductible donation to charity.

    Want more tips? Earlier in the month savingsguide.com.au posted some tips for getting frugal over Christmas ‘A Frugal Christmas: 5 Things To Do Now’. Here are a couple of great ideas:

    • Tally up what you spent last year

    There’s no way to prepare for the event- a joyous one to be sure, but difficult to fit into already stretched budgets- without knowing exactly what you spent[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][last year]. My figure always gives me a heart tremour when I see it. You might be resolved to spend less, but it’s crucial to know what you’ve been spending.

    • Budget Cuts

    Shave ten dollars off each present you have to buy, commit to not buying presents for yourself as the season really kicks off (I am deeply guilty of that one, every year) and look at organising three of four major events, as opposed to trying to attend twenty smaller ones. Rewrite your budget to take into account your ideal expenditure.

    Credit can be really handy at Christmas time – but just because you’re putting something on ‘the card’ doesn’t mean you can ignore a budget. At some stage you will pay that credit back. So it is really important to watch out for overspending with credit at Christmas. It’s easy to get caught up in the “Christmas spirit” – but don’t spend what you can’t afford.

    You may, as many do, feel the pressure to “give” so much you do so at the expense of your own budget and ultimately end up with a debt you can’t pay back. The end result of this can be getting into more debt to pay the original debt. It eventually catches up with you, and you end up with loan commitments you can’t meet or other bills get neglected because you just can’t afford to pay it all. Creditors start to default your credit file. Your financial freedom is compromised.

    This is why budgeting is so important.

    There is always something great you can buy that fits in your price range.  It just takes a bit of thinking. Besides – isn’t it the thought that counts? If you take the time to think cleverly now, you won’t be tempted to overspend in a mad panic later. And at the end of the day, your good credit rating won’t be suffering in the New Year, due to credit card debt.

    If you have a default on your credit file, or other bad credit history which you don’t believe should be there, then we may be able to help remove it and give you back your clean credit rating. Contact a MyCRA Credit Rating Repairs to have a no-obligation chat with a Credit Repair Advisor about your situation. If you want to know more about your credit rating, or credit repair – or visit our main site www.mycra.com.au.

    Image: nuttakit/ www.FreeDigitalPhotos.net

    Image: Ambro/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Nobody immune to identity theft as fraudsters turn their focus to investors

    Media Release

    Nobody immune to identity theft as fraudsters turn their focus to investors

    Wealthy, educated Australians looking to invest have become prime targets for the new breed of fraudster who are concocting elaborate scams designed to lure their hard earned savings. A national credit repairer says this demonstrates that the threat of fraud and identity theft is not limited to the naïve, but for all Australians.

    CEO of MyCRA Credit Rating Repairs, Graham Doessel says victims of the latest very sophisticated investment scams probably did not think they were in a high risk group, but he warns that all need to be on edge about where we could get caught out.

    “We need to get away from this idea that somehow those people that fall for scams are gullible. This is simply not true in all cases. Identity theft is the new black in criminal circles, and some of those criminals are willing to go to great lengths to fool their victims – particularly if the profits are lucrative,” Mr Doessel says.

    The Australian Crime Commission and Australian Institute of Criminology reported this year that more than 2600 Australians have lost in excess of $113 million to this type of investment fraud, but it is believed there is a high level of under-reporting and the extent is far greater. (1)

    They warn that the scam is incredibly sophisticated and has fooled even experienced investors with elaborate back up data, including fake websites and publications and fraudsters even issuing online press releases in the hope of extracting major dollars from their victims.

    Australians have been targets for this fraud because of high levels of superannuation and retirement savings. The Australian economy is also known to have been less affected by the global financial crisis than other nations.

    Mr Doessel says victims can lose their nest egg, and can also have their identity hijacked and potentially credit taken out in their name, which can rob them of the ability to obtain credit in the years when they will need it most.

    “Many people in this age group will generally have a good clean credit rating, and fraudsters can use the personal information they become privy to in order to set up a fake identity. This gives them access to huge amounts of credit in their victim’s name as well,” he says.

    He goes on to say “Fraudsters are never so kind as to pay the credit back -meaning the identity theft victim is hit twice – financially ruined and with no ability to borrow for 5 to 7 years due to bad credit history.”

    The Australian Bureau of Statistics data shows 514,500 Australians were victims of scams in 2011, with 44,700 people citing actual identity theft in the same year. (2)

    Credit reporting agency Veda Advantage also recently reported in its Australian Debt Study that one in five Australians have had their identities stolen or had their personal or financial data illegally accessed. (3)

    Matthew Strassberg, a Veda senior advisor said: “Whilst credit card fraud is a common form of identity crime, many people do not realise that with only a small amount of personal data, an identify thief could take out a second mortgage on a house, or open up a new line of personal credit and purchase items in their name or under a false identity.”

    Mr Doessel says pinpointing identity and credit fraud early can be difficult.

    “Fraudsters often change contact details, and many victims don’t know they have been scammed until they apply for credit and are refused,” he explains.

    He says sometimes there can be some early warning signs of identity theft, and people should watch out for these occurrences:

    1. Strange unaccountable withdrawals on credit or personal bank accounts. It may not need to be a big amount to indicate fraud. Many criminals do ‘test’ amounts to begin with before extracting more significant amounts.

    2. Phone calls or emails from what often appear to be legitimate companies, asking for money or personal details. If you have given bank details or personal information in this way either online or on the phone there is a high chance it was a scam. Verify with the company in question.

    3. Can’t log in to social networking or bank accounts.

    4. Bills or letters of demand sent to you for accounts you don’t know about.

    5. Missing mail – particularly credit card statements which could indicate someone has overtaken your accounts. In this case no news is not good news.

    6. Credit refusal due to a bad credit rating.

    If people feel they may be vulnerable to identity theft, they should alert their creditors, and also alert credit reporting agencies, who may be able to ‘flag’ their accounts to prevent fraudsters accessing credit in their name.

    Mr Doessel says regular credit checks are vital – and if a credit check reveals any “surprise bad credit” through possible identity theft – victims should act immediately to notify Police.

    “This crime is not very widely reported. But it is only through people reporting it that any real statistics get collated. Likewise, if people want to try and repair their credit rating following identity theft, the first thing I tell them is to make sure they have a Police report,” he says.

    For more information on restoring a credit rating following identity theft, contact MyCRA Credit Rating Repairs on 1300 667 218 www.mycra.com.au.

    /ENDS.

    Please contact:

    Lisa Brewster – Media Relations Ph  3124 7133 media@mycra.com.au

    www.mycra.com.au www.mycra.com.au/blog

    246 Stafford Rd, STAFFORD Qld

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    (1) http://www.ministerhomeaffairs.gov.au/Mediareleases/Pages/2012/Third%20Quarter/9July2012-Newwarning-seriousinvestmentfraud.aspx
    (2) http://www.abs.gov.au/ausstats/abs@.nsf/mediareleasesbytitle/B634CE9C7619C801CA25747400263E7E?OpenDocument
    (3) http://m.smh.com.au/nsw/identity-theft-hits-one-in-five-study-20120705-21j37.html

     

    Image: worradmu/ www.FreeDigitalPhotos.net

     

  • VISA says ‘pens down’ to prevent credit card fraud

    Plastic fantastic transactions will no longer be signed off on as a proof of identity, but will require a PIN number to authorise. In the news today, VISA has announced it will phase out signature payments by April 1, 2013. We look at this decision, and address credit card fraud, and the ways in which your credit rating can be compromised because of it.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    It was reported by the Sydney Morning Herald today ‘Signing off: credit card giant ditches pens for PINS’, the movement to PIN and card-chip only transactions has been prompted by the need for increased security on credit cards.

    The move is expected to reduce signature-based credit card fraud which has been on the rise over the last two years – from 38 out of 100,000 transactions in 2010 to 52 out of 100,000 transactions in 2011.

    Visa spokeswoman Judy Shaw said the change was part of a comprehensive security plan to phase out the use of signatures in favour of PIN and card chips, which are already widely used by customers in stores and ATMs.

    “At the moment we’re working with financial institutions and other card schemes to discuss a uniform approach to chip and PIN use across the industry,” she told the Sydney Morning Herald.

    “It will include a communication program so that cardholders are aware of their PINs and know how to use them,” she said.

    But rival American Express will still allow customers to confirm purchases with signatures although cards are issued with chips.

    Garry Duursma, Vice President at eftpos services company Tyro, told SMH abandoning signatures will reduce the incidence of card-based fraud, but warned it could potentially open a new risk if the restaurant’s eftpos system isn’t properly integrated with the restaurant’s bank account system.

    This demonstrates that credit cards are not always the safest way to pay.

    In instances of credit card fraud, it is not always as simple as reimbursing the victim for unauthorised transactions.

    Whenever a criminal is able to access a person’s credit card details, or any of their personal information – there is a chance the victim can have not only unauthorised transactions issued in their name, but possibly new credit taken out as well.

    Credit card fraud can take on a myriad of forms – but it can be quite sophisticated, and in those instances criminals may gain access to additional forms of credit – new cards, loans even mortgages.

    If the victim is unaware of the fraud right away and their credit file ends up with defaults – they can be blacklisted from obtaining credit for 5 years. That one instance of credit card fraud can end up financially crippling the victim. They can’t borrow for anything – they can’t even take out a mobile phone plan.

    Here is one way someone may be a victim of identity theft through their credit card:

    In October last year, New York Police made major arrests of 111 people involved in five separate identity theft rings involving counterparts in China, Europe and the Middle East.

    The victims had credit cards skimmed at many New York shops, restaurants and even banks dating back to 2010.

    Then details on the credit cards where on-sold and duplicate cards were made that were then used to purchase and re-sell high-end goods such as electrical items.

    The Herald Sun reported at the time that authorities had calculated more than $US13 million ($13.4 million) was spent by the fraudsters on iPads, iPhones, computers, watches and fancy handbags from Gucci and Louis Vuitton.

    The ACCC’s SCAMWatch says a credit card scam can come in many forms. For example, scammers may use spyware or some other scam to obtain their victim’s credit card details. A scammer might steal or trick someone into telling them their security code (the three or four digit code on the card) and then make purchases over the internet or the telephone. If they know their PIN, they could also get cash advances from an ATM using a ‘cloned’ credit card (where the victim’s details have been copied onto the magnetic strip of another card).

    Of course, there is also a danger of someone using a credit card if it has been physically lost or stolen.

    Many types of fraud can also directly threaten the victim’s credit rating – such as account takeovers by fraudsters, and instances where criminals take out new credit in the victim’s name. It doesn’t even have to be for a large sum in some cases to be a massive blow to the victim’s ability to obtain credit. I have seen people get refused a home loan due to a default for as little as $100.

    Here are the ACCC’s signs to be aware of in relation to credit card fraud:

    Warning signs

    There are transactions listed in your credit card statement that you don’t understand.
    You have given your credit card details to someone you now suspect may not be trustworthy (perhaps over the internet).
    You have lost your card.
    You have kept your security information (eg your PIN or the access code on your card) written down somewhere near your card and you find that it is missing

    Some preventative steps against credit card fraud

    – Always check the ATM or EFTPOS terminal before using it. Look out for any suspicious boxes that could be skimming devices. If in doubt – don’t use it.
    – Always cover your PIN when making transactions.
    – Never let anyone walk out of sight with your credit card.
    – Consider paying cash on nights out and leave the cards where they are safe.
    – Always check your card statements and report any unauthorised transactions – however small – to the bank immediately. Sometimes ‘test’ withdrawals are made by criminals to see if the unauthorised transaction goes undetected, before more significant amounts are stolen.
    – Regularly keep up to date with what is on your credit file – which would reveal if defaults have been issued without your knowledge. People can check their credit file by obtaining a written report for free every 12 months, from each of Australia’s credit reporting agencies. But if they are suspicious of or vulnerable to fraud they can also for a fee obtain a credit report more often.
    – If there are any discrepancies of credit or adverse listings that should not be there they should act immediately to notify Police. This crime is not very widely reported. But it is only through people reporting it that any real statistics get collated. Likewise, if people want to try and repair their credit rating, the first thing I tell them is to make sure they have a Police report.

    For more information on restoring a credit rating following credit card fraud or any form of identity theft, contact MyCRA Credit Repairs on 1300 667 218 www.mycra.com.au.

    Image: adamr/ www.FreeDigitalPhotos.net

  • They’re ba-ack again! Fraudsters change tactics on Microsoft virus scam

    If you own a computer – or a telephone for that matter – you may be vulnerable to computer-related scam attempts. The old Microsoft virus scam may have been shut down, but a new one has popped up in its place. We look at the current computer cold call scam warning, what you should do if you are called by these scammers, and what the ramifications of falling for this scam could be for your financial identity and credit file.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Remember the scam going around where fraudsters were claiming to be from Microsoft and were cold calling in Australia to offer “technical support” to remotely assist in clearing viruses off home computers?

    First detected in 2010, the ‘Microsoft Phone Scam’ was clever, and caught out thousands. Callers knew the victim’s name and address. These fake security engineers were claiming to see problems with the victim’s computer and asking whether the victim had noticed their computer becoming slower recently.

    They went on to offer to take over the machine and fix the problems. The scammers were using legitimate remote access software, such as LogMeIn, TeamView and Ammyy.

    Scammers then requested money for this ‘service.’ On top of that, it put the victim’s personal and banking details at risk. It also gave the scammers remote access to their computer, which can potentially lead to infected computers and pilfering of personal information via keyloggers.

    Gizmodo’s recent article ‘Global Operation Sees Infamous ‘Microsoft’ Scammers Finally Taken Down [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][Updated]’ explained the extent of the success of the scam prior to its takedown:

    Three years on from the first report into the ACMA about the Microsoft scammers, over 10,000 complaints have been recorded. The ACMA says that the worst point came two years ago, when every second complaint to the agency was about the Microsoft scammers. This was in 2011 — a year when scam activity had doubled on the previous period. 52 per cent of the 83,000 scam complaints the ACMA received in 2011 presented as phone scams. All in all, in that 12 months, Australians lost a total of $85.6 million to various scammers.

    Gizmodo reported international efforts from Australia, Canada and the United States brought down U.S. based scammers only a couple of weeks ago. The scammers became the first individuals to be caught in connection with the scam. They’ve had their assets frozen and they are presumably now awaiting a hearing over fraud charges.

    Not to be dismayed, scammers have obviously thought the gig was too lucrative to dismantle yet – and they have changed tactics – hitting those original victims with yet another scam. As if they hadn’t suffered enough!

    On Friday Stay Smart Online issued a warning that computer-related scams were doing the rounds again. It may be important for those who may have been targeted last time.

    “Following international efforts by agencies to close down the infamous ‘Microsoft imposter scam’, reported earlier this month, examples of scammers responding with new approaches have been noted.

    This includes scammers making follow up calls to previous targets of the original scam, offering apologies and refunds in response to the closing down of (fake) support they provided previously.

    Scammers may also claim to be from a foreign government, foreign law enforcement agency or bank, and offer to recover the money you initially lost, in return for a fee,” SSO notes in its warning.

    Your personal information in the wrong hands can lead to identity theft which threatens the health of your credit rating. Fraudsters can duplicate your identity and take out credit in your name – leaving you with debts you didn’t initiate and bad credit from outstanding accounts in your name.

    Think recovery would be easy? Think again!

    Clearing bad credit history is always difficult for individuals to undertake. Most enquiries will result in Creditors telling you that bad credit is there to stay for the term of the listing (usually 5 years). The only thing you can do to change that is to prove there is an inconsistency by demonstrating that the listing was put there unlawfully. An identity theft victim’s task is then to prove that they did not initiate the credit in the first place, but proof is not always easy to obtain – especially when you have no idea of exactly how the fraud occurred. Many people don’t know they are victims until they go to obtain credit and are refused because their credit file is riddled with defaults.

    So what should you do if you get a phone call from one of these guys? SSO gives this advice:

    Suspect: Don’t accept anything at face value. Don’t make a payment over the phone or online without first checking the details.

    Think: Recognise the signs. If you’re being pressured to act, disclose personal details or send money to a stranger, it’s almost certainly a scam. (Microsoft never makes unsolicited phone calls about its products.)

    Report: Act to report the scam. Tell SCAMwatch and help stop scammers in their tracks.

    Ignore: Never respond. Hang up or delete the SMS or email after reporting.

    If you have had your credit file destroyed by identity theft, and need help recovering your good name – contact a professional Credit Repair Advisor on 1300 667 218 or visit the MyCRA Credit Rating Repairs website www.mycra.com.au. Professional credit repair can offer you the best chance of being able to clear bad history from identity theft for good.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Mandatory data breach notification finally on the table in Australia

    Should organisations be required by law to make data breach notifications when they occur? The Australian government has finally put this topic to the Australian public following the release of their discussion paper. This is long overdue so that customers who have their personal information unsecured in some way through a company data breach are notified and are able to take swift steps to secure their own records and personal information from identity crime. We look at why these laws are so important and how a data breach can impact a person’s credit file.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Yesterday the Australian Government released a statement to the media seeking views on the introduction of mandatory data breach notification laws, which aims to bolster privacy protections for Australians’ personal information in digital databases.

    Attorney-General Nicola Roxon said that it was timely for a public discussion on how legislation might deal with data breaches, such as when private records are obtained by hackers.

    “Australians who transact online rightfully expect their personal information will be protected,” Ms Roxon said.

    “More personal information about Australians than ever before is held online, and several high profile data breaches have shown that this information can be susceptible to hackers.

    Those high profile data breaches include the Sony data breach in 2011, First State Super scandal in the same year; this year the Zappos data breach and the Telstra data breach to name but a few instances where the personal information of Australians was exposed to hackers. What these incidents did is highlight the gaping hole in Australia’s privacy legislation which needed to be filled to protect consumers.

    Whilst organisations are encouraged to disclose data breaches to the Commonwealth Privacy Commissioner, it has not been mandatory to do so. There has been much criticism over companies “holding out” on their customers following a data breach, and waiting days or up to a week or so to notify customers that their personal information may be at risk.

    During this time, it has been argued that hackers have had free access to this personal information without the customer doing anything to minimise their own risk, such as cancelling accounts, changing passwords and flagging their credit accounts and credit file.

    The Australian Privacy Commissioner, Mr Timothy Pilgrim has had little recourse within legislation to deal with lack of notification following a data breach.

    In his statement to the media, Mr Pilgrim said in 2011–12, the Office of the Australian Information Commissioner (OAIC) received 46 data breach notifications, an 18% decrease from the number of DBNs received in 2010–11.

    ‘This decrease in notifications is difficult to explain but I have seen reports that suggest we are only being notified of a small percentage of data breaches that are occurring. It is very concerning that many of incidents may be going unreported and customers are unaware that their personal information may be compromised,’ Mr Pilgrim said.

    He has officially supported the release of the discussion paper.

    ‘…Privacy breach notification is an important issue that needs community debate, and I’m sure there will be a wide range of views expressed on whether this notification should be mandatory.’ Mr Pilgrim said.

    ‘Currently there is no legal requirement in Australia for organisations to notify individuals when a privacy breach occurs. However, I believe that where personal information has been compromised, notification can be essential in helping individuals to regain control of that information. For example, an individual can take steps to regain control of their identity and personal information by changing passwords or account numbers if they know that a data breach has occurred,’ Mr Pilgrim said.

    We agree this is an area which is overdue for going under the legislative spotlight. We can’t take lightly the possibility that any company that keeps data on its customers could be exposed to data breaches. Identity theft is becoming more prevalent, and personal information is lucrative for fraudsters.

    Unfortunately it seems everywhere people turn some company has been hacked – and it seems every entity with a computer is vulnerable. It is still extremely scary the level of risk peoples’ personal information undergoes these days when it is stored online.

    Personal information in the wrong hands can lead not only to identity fraud, but the misuse of the victim’s credit file, which can have significant long term consequences.

    A lot of identity fraud is committed by piecing together enough personal information from different sources in order for criminals to take out credit in the victim’s name. Often victims don’t know about it right away – and that’s where their credit file can be compromised.

    Once the victim’s credit rating is damaged due to defaults from this ‘stolen’ credit, they are facing some difficult times repairing their credit rating in order to get their life back on track.

    These victims often can’t even get a mobile phone in their name. It need not be large-scale fraud to be a massive blow to their financial future – defaults for as little as $100 will stop someone from getting a home loan.

    Once an unpaid account goes to default stage, the account may be listed by the creditor as a default on a person’s credit file. Under current legislation, defaults remain on the credit file for a 5 year period.

    What is not widely known is how difficult removing credit listings which shouldn’t be there can be – even if the individual has been the victim of identity theft. There is no guarantee that the identity theft victim will have the defaults removed from their credit file. The onus is on them to prove their case and provide copious amounts of documentary evidence.

    This is where often victims who need to recover their credit rating can benefit from third party assistance, such as a credit repair company, to assist with proving the victim did not intitate the credit, help with a case for removal and negotiate on the victim’s behalf.

    But the best method is prevention – and this can be difficult for victims to have any control over. They leave their personal information with a company, and must trust that their systems are working and that their information is safe.

    The only ways people can ensure their details are safe or dealt with safely are to:

    a) Demand that the companies they deal with are protective over their customers’ personal information. They should demand companies have strong IT systems.

    b) Adopt a need-to-know basis for disclosing their personal information. They should always question the need for their details to be handed over. If it is not essential, they shouldn’t do it; and

    b) Demand our country adopt mandatory data breach notification laws so we can, as Mr Pilgrim describes, have our organisations “embed a culture that values and respects privacy.”

    Image: phanlop88/ www.FreeDigitalPhotos.net

  • Skype users in Australia warned of identity theft threat

    The Stay Smart Online (SSO) Advisory service has issued a warning to Skype users this week about messages circulating the internet voice and video service which contain malware. Known as  ‘Dorkbots’, the malicious software can overtake your computer if you click the link in the message, infecting your computer and opening you up to identity theft. We show you what to look out for, and how you can be at risk of identity theft and other nasties which can impact your life and your credit rating.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    SSO Advisory is warning users to be careful about clicking on a link coming from a Skype instant message.

    Skype issued a warning on October 9 via the security section of their website about the ‘Dorkbot’ malware that is currently spreading via Skype.

    Users may receive a message asking ‘lol is this your new profile pic?, along with a link. You are warned not to click this link. This message may come from friends in your Skype contacts lists.

    If the link is clicked, the malware infects your computer. It may also cause your computer to become part of what is known as a ‘botnet’. A botnet is a group of compromised (infected by malware) computers that are used by criminals to carry out attacks on other computer systems.

    Dorkbot variants may also attempt to steal user name and password details for other services you use. Botnets are controlled remotely and can be instructed to perform further malicious acts via the internet.

    Whilst back on October 9 Skype had said a “small number” of Skype users have been targeted, this number may have escalated to greater levels, for SSO to launch an advisory. Security company Trend-Micro’s blog post ‘Skype worm spreading fast’ revealed on October 8 the company had blocked 2500 infected files in the 24 hours since discovery.

    If you are tech savvy, Trend-Micro explains further:

    “These Dorkbot variants will also steal user name and password credentials for a vast array of websites including Facebook, Twitter, Google, PayPal, NetFlix and many others. They can interfere in DNS resolution, insert iFrames into web pages, perform three different kinds of DDoS attack, act as a Proxy server and download and install further malware at the botmaster’s initiation. These are only some of the functionality of this pernicious worm.

    Some infections will subsequently install a ransomware variant locking the user out of their machine, informing them that their files have been encrypted and that they will be subsequently deleted unless the unfortunate victim surrenders a $200 fine within 48 hours.”

    Skype says, as a general word of caution, here are the steps to follow to avoid being scammed:

    1. Keep your Skype up-to date to ensure latest security features.

    2. Keep your PC or device security up to date with the latest anti-virus software

    3. It’s never adviseable to click on suspicious or unusual files and links, even if it’s coming from people you know.

    4. Check heartbeat or community for the latest news if unsure.

    As always, we regularly encourage our users to only download the latest version of Skype from skype.com. This is done to not only to ensure our users are able to take advantage of new features and functionality, but also to make sure you are getting a genuine version of Skype, as we remain committed to providing the best quality and security to our users.

    Back in July we featured a post explaining Malware which you might want to read if you want to know the ins and outs of Malware, titled ‘How Malware can infect your life and put you and your credit file at risk of fraud.’

    Here is an excerpt from that post:

    What can fraudsters do if they can get their hands on your personal information?

    They can steal passwords to your bank or credit accounts and they can also create a patchwork quilt of information that can allow them to eventually have enough on you to request duplicate identity documents, and apply for credit in your name.

    Running up credit all over town, perhaps buying and selling goods in your name, or in some cases mortgaging properties – the victim can have a stack of credit defaults against their name by the end of their ordeal – and sometimes no proof it wasn’t them that didn’t initiate the credit in the first place.

    Recovery can be slow, and in some cases victims have had no way to prove they weren’t responsible for the debt – with fraudsters leaving no trail and the actual identity crime happening long before the fraud took place.

    So to prevent devastating identity crime, which leaves you in debt and can leave you without any way of obtaining new credit for years to come, make it your business to educate yourself on internet and or computer risks. And think before you click….it could save your financial future.

    For help in recovering your good name following identity theft that has infected your credit file and your life, contact a Credit Repair Advisor on 1300 667 218 or visit the MyCRA Credit Rating Repairs website www.mycra.com.au.

    Image: Salvatore Vuono/ www.FreeDigitalPhotos.net

  • Bill Shock: telco bills ruining credit ratings

    Botched phone plans and lack of data usage monitoring is leaving many Australians shell shocked over their mobile bills, with bills so large many can’t pay up or refuse to pay up, leading to an increased rate of defaults. We look at what is happening with Telco consumers, the new laws that have come in to combat bill shock, and some practical things that you can do to prevent it happening to you, and threatening your good credit rating.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    A large number of current credit listing complaints we receive from telco consumers relate to data usage on mobile phones. Consumers are confused when it comes to data allowance on their smartphones, and the providers up till now, have not been helping.

    Often clients claim they have gone over their allowance really quickly, or the plan they were put on was not appropriate for what they intended to use their mobile internet for. Often they can have great difficulty in cancelling the accounts or coming to a resolution with telcos over these billing issues.

    Our current statistics show almost 26% of our credit repair clientele in the 12 months to July were telco customers.

    Consumers have either reluctantly paid the bill, thought the matter was settled, only to find they were defaulted anyway, or they have just refused to pay the bill until they got some resolution – but have copped a bad credit rating through the account being more than 60 days in arrears.

    Either way, they were dished out at least 5 years of bad credit from the episode unless they have been able to make a successful complaint.

    Complaints numbers

    Recently the Telecommunications Industry Ombudsman (TIO) surveyed its services. It counted 52,231 new complaints about telcos received between January and March 2012. Almost two-thirds were about mobile phone services.

    The TIO reports new complaints about over-commitment caused by inadequate spend controls have over doubled in 12 months (4,282 in the January-March 2012 quarter, compared to 2,181 in the same quarter in 2011). In the same periods, new complaints about disputed internet charges increased 180 per cent (From 981 to 2,823).

    “It is well known that more internet browsing and downloads are now done on mobile phones and other mobile devices. With this change in consumer behaviour, we have seen complaints about excess data charges almost treble over the last year,” Ombudsman Simon Cohen said.  “The incidence of these complaints will reduce if consumers are only contracted for services they can afford, and where spend management tools such as notifications and usage meters are accurate and reliable”.

    The powers that be have heard the many complaints. Some changes have been swiftly made to improve transparency and service for telco customers. A revised Telecommunications Consumer Protection Code has been made in conjunction with the Australian Communications and Media Authority (ACMA) which will amongst other things require telcos to provide their customers with notifications when they have used 80% and 100% of their data usage in the plan.

    These changes come after pressure from ACMA for Telcos to offer better protection for consumers, or face external regulation.

    For more information on the TCP Code, see our September post ‘Telco bill shock should in theory now be a thing of the past.’

    In the meantime, many consumers are still facing bill shock. We look at what you can do to prevent it.

    Preventing Bill Shock

    Savingguide.com.au published a great article late last week detailing some practical things that you can do to avoid bill shock. Here is an excerpt from ‘How to Avoid Bill Shock’:

    Read Your Contract

    I’ve said it before and somehow I feel I shall say it again: read the contract. From start to end. Before signing up to anything. Now, let’s just say you have already signed up and you didn’t read it before, you are not off the hook. Read it now. I’m serious, go do it… like, right now!

    Now that you’ve read your contract, you’ll know exactly how much data you get for your regular fee and how much you’re going to pay if you exceed that limit. Without this knowledge, you’re really just playing a guessing game and you’re probably going to lose.

    Don’t be Silly

    Seems obvious, doesn’t it? Yet here we are. If you are on a limited data allowance, don’t fritter it away on silly things! When I first got my smart phone I was so enamoured by the fact that I could get the internet on my handset that I would lie in bed, checking the week ahead’s weather on my mobile rather than simple make the walk to the study and use my PC, on which the internet is virtually limitless! Fortunately, I did not have to learn the hard way but many people will. Don’t be one of them.

    Start Downloading

    I know, I know, I just told you not to download stuff but this is the exception. Downloading the right apps is going to make all the difference, in fact these two apps are the best way to keep your data use under control.

    Data Usage Monitor

    A data usage monitor like 3G Watchdog (Android) is a brilliant addition to your phone. Simply enter the date your billing cycle commences and your data allowance, and a little symbol appears on your phone’s desktop, changing colour to warn you when you’re reaching your limit.

    Programme Closing

    A programme-closing app is your next best friend. Apps like Advanced Task Killer enable you to close any programmes that might be running without your knowledge with the push of a button. And without programmes secretly running, chewing into your data allowance, you’re much less likely to suffer that dreaded disease, bill shock.

    This is great advice. But what about if you already have a phone bill that has left your head spinning?

    How to Dispute That Shocking Mobile Bill

    1. Attempt to resolve the dispute with the Telco first. If a bill has just popped up you don’t agree with, let your Provider know, and DOCUMENT ALL CORRESPONDENCE WITH THEM (and document who you speak with if you are calling).

    2. You may need to make a formal complaint in writing. If there is no resolution over the telephone, set out what specific resolution you require, and all the details of your complaint. The telco has 30 days to answer any written complaint you make.

    2. Get all responses in writing. The matter may seem at an end, but sometimes people believe they have sorted it out only to find out later they have been defaulted anyway. If you have come to a resolution with the telco verbally, get it in writing and make sure it clearly states what will happen from here.

    3. If the matter can’t be resolved to your satisfaction internally, take your case to the Telecommunications Industry Ombudsman. The TIO will make a decision on the matter, and their decision will be final. Make sure you provide as much evidence as you can for the Ombudsman to make an informed decision – you may only get one shot at it.

    4. If at any stage you have a credit file listing from a Telco which you believe shouldn’t be there, you can undertake professional credit repair services. The credit repairer works on the consumer’s behalf to remove credit file listings which contain errors or inconsistencies or just out and out shouldn’t be there. It gives the consumer the best chance of presenting the best case for removal of a disputed listing, and actually having an unfair listing removed completely off your credit file. The credit repairer can also escalate the matter to the TIO on the client’s behalf if necessary.

    If you would like help disputing your telco default or other credit listing, contact a Credit Repair Advisor on 1300 667 218 or visit our main website for more information MyCRA Credit Rating Repairs www.mycra.com.au.

    Image: Ambro/ www.FreeDigitalPhotos.net

     

  • Over 23,000 accounts of tax file number identity theft last year

    Numbers just out from the Australian Taxation Office (ATO) may help to demonstrate the prevalence of identity theft attempts in Australia, and show the valuable commodity that personal information has become. Personal information in the wrong hands can be used to steal your tax refund, rob your bank accounts, leave you in debt, and threaten the next 5 years of your life through bad credit history.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    The ATO has confirmed 23,300 Australians had their tax file number compromised in the 2012 financial year.

    This is up from 22,000 the previous year.

    CPA Australia head of taxation Paul Drum has said the delay in many tax refunds has been due to manual checking of the validity of the refund – and he revealed it is “quite often showing up as identity fraud.”

    The ATO told the Herald Sun it was working hard to combat identity theft, including information matching tools, data mining techniques and fraud models to detect potential fraud and limit the potential benefits of identity takeover.

    This type of personal information is being sought out by criminals often via online methods as a less risky route to stealing money than more traditional face-to-face methods. Theft of personal information can lead to tax fraud, and it can also lead to credit fraud, as reported in the Herald Sun:

    “A stolen tax file number can be used to lodge fraudulent tax returns or take out credit cards and loans, with the resulting credit rating damage sometimes taking years to fix,” it was reported.

    CPA’S Mr Drum offers an explanation as to the cause of the rise in numbers:

    “The fact that it’s so prevalent, it would seem to be more internet-based than something that’s physically done by going door to door, getting people’s private records from their mailboxes or from business offices or that type of thing,” Mr Drum said.

    “We think a lot of it is by computer hacking over the internet – that people are tricked into providing them when they didn’t have to provide them.”

    Recently we published a post warning readers about the threat of tax fraud ‘Is Your Tax Refund Safe? Identity Theft Warning for Taxpayers’. We addressed this issue, and featured some expert opinion as to who was getting this information and how. The ATO warned that a prevalent scam designed to catch personal information was via fake job ads.

    The fake employer requires the applicant to lodge their tax file number either during the initial application or once an offer of employment is made –that is later withdrawn. The scam is cleverly designed to pilfer the personal information of applicants, including the applicant’s tax file number for purposes of fraud.

    They also say sometimes rogue tax agents are involved in tax fraud.

    But Brett Warfield, a forensic accountant and fraud specialist at Warfield & Associates, said the biggest threat comes from organised crime groups lifting wholesale identity and salary information on employees from private firms or government bodies, either by hacking into company databases or convincing insiders to leak it.

    He told Ninemsn they then use this pilfered data to lodge hundreds of forged submissions with the ATO.

    “They tend to submit the tax returns fairly quickly after the end of June to beat the real taxpayer,” said Mr Warfield.

    He added that crime gangs still have to outsmart the ATO’s sophisticated fraud risk filters, which cross-check claims against data such as previous entries on income and expenses, mailing addresses and bank account details for wiring refunds.

    Ninemsn attempted to use freedom-of-information laws to find out how many such fraudulent returns the ATO fails to intercept, but it admitted it does not measure or even estimate its losses.

    In the meantime, it is our understanding that this type of crime is on the rise. In this digital age access to our own information (and to others in the process) becomes easier, and interaction with companies which hold our information and/or use it, become less personal. In this digital age it is how we appear on paper (or rather ‘online’) through our credit ‘score’ or ‘rating’ that means doors either open or close for us in financial circles. Business is not done on a hand shake any more. Seldom does anyone give their ‘word’ and that is enough. So we are vehement with educating people about how their personal information can be compromised, and impact their credit rating. This is a big threat to our credit health – and important to understand and prevent.

    If yourself, or someone you know has been a victim of tax fraud, or any other type of scam or fraud, it is important that you manage the risk to your credit file:

    What can I do if I suspect I am a victim of identity theft?

    1. Notify Police immediately. Many people do nothing due to embarrassment, or because they don’t believe the fraud was significant enough. But is only through this crime getting reported that statistics get collated, and we start to have any chance of catching the criminals.

    2. Notify creditors. You may need to cancel credit accounts.

    3. Obtain a credit report. This report is free once per year for every Australian who holds a credit file. It will indicate to you whether any of your contact details have changed, or whether there have been credit enquiries on your account. If you act quickly enough, you may be able to stop your credit rating from being affected by black marks which would come from fraudsters obtaining credit in your name.

    4. Notify credit reporting agencies of the possible fraud. This may help to prevent any attempts to misuse your good credit rating.

    5. Police may assist you in obtaining a Victims of Commonwealth Identity Crime Certificate, if they believe you are eligible. You can apply to a magistrate in your State for this certificate, which may help in recovering your credit rating or credit accounts. Victims need to have had a Commonwealth Indictable Offence committed against them. For more information, visit the Attorney-General’s website www.ag.gov.au.

    For help in recovering your credit rating following identity theft, contact a Credit Repair Advisor on 1300 667 218 or visit the MyCRA Credit Rating Repairs main site www.mycra.com.au.

    Image: Grant Cochrane/ www.FreeDigitalPhotos.net

  • Less home owners in arrears, but those in default have reached historic numbers.

    It seems more of the Average Joe’s are able to meet their mortgage payments. The latest figures from Fitch ratings reveal that arrears numbers came down in the second quarter of 2012 and the predictions are that this will continue. This is great news overall for credit debt numbers in Australia. But on the downside, Fitch did say low doc loans and 90 day-plus arrears reached historic highs, and also warns that declining house prices mean recovery in the property market would be slow. We look at the Fitch report in more detail. We also look at why more people may be ‘losing it’ with their repayments into the bad credit zone, and what they could do about it.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    According to Australian Broker in the story ‘Fair dinkum: prime arrears decrease’, Fitch Ratings’ ‘Fair Dinkum’ mortgage performance report for Q2 was positive for mortgage delinquencies:

    “Delinquencies in the Australian prime RMBS sector decreased to 1.54%, from 1.6% in Q1.”

    Furthermore, the analyst expects arrears to continue to decrease in Q3 and Q4 due to recent RBA rate cuts.

    “Lower interest rates should result in improved affordability for existing borrowers and thus to lower arrears levels,” it [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][Fitch] said.

    However, self-employed borrowers, low doc loans and the 90 day-plus areas continue to cause headaches, although Fitch was keen to stress levels still remain low compared to international markets, particularly the UK and US.

    “Delinquencies in the low-doc segment tend to be two, or two-and-a-half times [higher than] those of full-doc loans, but in the 12 months to end-June 2012 they were four-and-a-half times higher,” it said.

    It did warn declining house prices remain a threat to the property market overall.

    “A significant drop in house prices could negatively affect transactions, in terms of recovery rates and time,” it said.

    “As house prices fall, eventual sales prices are more likely to be below the mortgage balance, leading to losses and claims under lenders’ mortgage insurance (LMI).”

    For those many Australians looking to make their home loan more affordable and meet the repayment deadline every time, the recent interest rate cuts (and more if passed on!) should go a long way to help.

    But it seems the numbers of those who are in arrears far enough to cop a default on their credit file – those in crisis mode with 90-days or more owing on their mortgage – are at a record high. What is happening to lead more groups of people in to crisis mode? Job losses? Over-commitment? Irresponsible lending in the past? Illnesses?

    It could be all of those things or just one which leaves a home owner in dire straits with their mortgage.

    What happens to those people that reach 90 days in arrears?

    Hopefully that situation never happens to you. But if it does, what would you do?

    If you’re smart, you’ll apply for financial hardship with your bank as soon as you find out you are having difficulty making payments. They may be able to restructure your repayments to more affordable levels temporarily until your financial crisis is averted. They may also be able to put a halt on any defaults they were going to issue to your credit rating.

    If you can’t apply for financial hardship; aren’t approved for a variation in your repayments; or don’t know about your financial hardship options – then you will be defaulted.

    This means you will carry a black mark against your name for 5 years. This is irregardless of whether you have a windfall and are able to get up to date with your payments or even if you get ahead in the future.

    This black mark will mean you are virtually banned from mainstream credit for the term of the default. So credit cards, loans and even mobile phone plans are near to impossible to get. Unless, you go with a lender who is able to factor in the risk of lending to someone with ‘bad credit’, but understand, you will pay much more for this type of loan.

    On an average $300,000 home loan, you will pay over $15,000 extra in interest on a bad credit loan when compared with a mainstream lender. This is just over the first three years at 9% bad credit loan vs 7% standard loan. See our interest calculator to find out how much extra you’ll pay. Then there’s the other credit – credit card interest, payday loans – they’re all at higher rates.

    Imagine the cycle some people in this situation can get into. It’s a domino effect. More charges mean more difficulty making payments. Soon one default can then lead to another and another. Before people it they are filing for bankruptcy or having their homes repossessed.

    We are looking to educate consumers about three things to do with credit:

    1. If you can’t afford the credit, don’t get it. This sounds simple but is actually not easy to determine. Your best bet if you’re unsure what you can afford, is to seek some budgeting help. But don’t just hope for the best – because life happens – doesn’t it?

    2. If something happens and you can’t afford what you used to be able to afford – stick your hand up and ask for help with your Creditor as soon as possible.

    3. If you have bad credit, and you don’t think it should be there  – save yourself thousands and dispute it.

    Even if you’re just not sure, it would be worth getting your credit file and case assessed by a credit repairer to determine your suitability. For professional help with disputing your credit rating (which will give you the best chance of having your bad credit removed from your credit file completely) contact a Credit Repair Advisor on 1300 667 218 or visit our main website www.mycra.com.au.

    Image: graur razvan ionut/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Identity theft bust in Aussie news…and how to minimise your risk of ID theft

    A significant identity crime  saga has unfolded right here in Australia. We look at how $37.5 million was extracted from victims of credit card fraud. And we give you an idea of the important steps you can take to protect yourself and your credit file from fraud, identity theft and subsequent bad credit.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Federal Police have arrested and charged a Sydney couple for their role in what Police are calling the “most significant identity crime syndicate disruption” in Australia’s history.

    A 40-year-old Ryde man and a 48-year-old Ryde woman were arrested and charged on Thursday. This brings the total arrests since October 2011 to eight from what Police are describing as a highly sophisticated identity crime syndicate.

    “Police have now seized more than 15,000 false credit cards, with an estimated potential fraud value of $37.5 million. This includes 12,000 false credit cards seized in November 2011, which was the largest singular seizure of fake credit cards in Australian history. Major manufacturing equipment has also been seized throughout the investigation.

    The arrests come as a result of an Identity Security Strike Team (ISST) investigation which began in April 2011. The investigation focused on the activities of a Sydney based crime syndicate involved in the manufacture and supply of fraudulent identity documents and credit cards.

    The ISST is comprised of members from the Australian Federal Police (AFP), New South Wales Police Force, New South Wales Roads and Maritime Services and the Department of Immigration and Citizenship (DIAC),” AFP announced in a joint media release on Thursday.

    Police will allege that the couple was manufacturing fraudulent documents from their home to falsely obtain credit cards. They will appear in a Hornsby Court on October 25.

    These victims may now be facing defaults and other negative credit listings on their credit file. Thankfully, arrests have been made, names have been recovered and those people who did fall victim, may have a chance at recovering their good name.

    For those victims in similar but separate incidents, they may not be so lucky to have had their perpetrators arrested. Restoring their clean credit file in this situation can be a nightmare to say the least. First they have the debt owing, then to clear the credit listings from their credit file so they can borrow money again – they need to prove they didn’t initiate the credit in the first place.

    This can be tricky if they don’t know when or how the identity theft occurred, and don’t have a perpetrator. Some can be faced with 5 to 7 years of bad credit through no fault of their own.

    So prevention is really better than the cure. If you want to know how you might prevent this happening to you, check out the identity theft prevention tips put out by www.Savingsguide.com.au over the weekend. You never know, just one thing you do differently could see you preventing having your life turned upside down from bad credit due to identity theft.

    Prevent Identity Theft: 10 Steps

    Identity theft is an increasing risk in today’s hyper-technological world, and can have significant effects on our finances. While there are means to redress the problem, like all things, it’s better to prevent identity theft from occurring than to fix it after the fact. Here are ten ways to protect yourself, inspired by Reader’s Digest.

    #1: Cover Your Card
    It’s not being paranoid to cover your card when using it. In the days of mobile phones, it’s fairly easy to take a snap of card and use the digits later. It doesn’t take much to keep part of it covered.

    #2: Check Your Statements
    Often, an identity thief will take an initial, tiny amount out of your account to see if you’re checking it, then go in for the swoop a couple of days or weeks later. Check it once a week, and report anything you don’t recognise.

    #3: Get Bills Online
    There are protections against people seeing your bills online. Not so for people being able to nick them out of the letterbox.

    #4: Destroy Financial Items
    Recycling bins could be a treasure trove, so make sure your paper is well-shredded or, even better, good fodder for your next bonfire. Make sure your cards are seriously well cut up, and don’t chuck out half-filled loan applications without blacking out the details first.

    #5: Strange ATMs
    If the ATM looks different, or has an extra attachment on it, walk away and report it to the bank responsible.

    #6: Debit Cards
    Credit cards have fraud insurance, debit cards don’t. Be wary about where you are using the debit card, and stick to places you trust.

    #7: Consider A Photo
    Noticed that people at checkouts don’t even look at your signature? Scary isn’t it. Consider getting a credit card with your photo on it, it’s hard to miss and far harder to pass off as an identity thief.

    #8: Lock Your Mailbox
    New credit cards, debit cards and bills all come into your mailbox. It’s a simple thing to get a lock on it, and at least make it a sight harder for someone to steal the card and activate it.

    #9: Keep Smart Online
    Look for the SSL or TSSL padlocks whenever you’re entering any details, and don’t save financial data online. Quicker it may be, but far more exposed to identity theft. [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][Ensure any financial transactions are made using a secure browser https rather than http.]

    #10: Passwords And Pins
    They’re almost impossible to remember, the plethora of pins and passwords we now need, but if you’re serious about protecting yourself from identity fraud, have several and change them often. Don’t keep your pin anywhere in your wallet, no matter how well-disguised. You can run into trouble with insurance should you have your pin close to your card and are a victim of identity theft.

    If you have run into trouble restoring your good credit rating following identity theft, then you may be a candidate for credit repair. Credit repair is about uncovering and providing evidence for instances where the Creditor has unlawfully placed a default or other adverse listing on your credit file and negotiating on your behalf for the removal of that incorrect credit listing by the Creditor. We can put our vast knowledge of industry and credit reporting law behind your case and help negotiate the removal of bad credit which shouldn’t be there. Contact a Credit Repair Advisor on 1300 667 218 to discuss your suitability.

    Image: nixxphotography/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]