MyCRA Specialist Credit Repair Lawyers

Tag: Graham Doessel

  • Graham the ‘Credit Corrector’: consumer advocate for credit reporting accuracy placed 24th in Start-Up Smart Awards 2012

    Media Release

    Graham the ‘Credit Corrector’: consumer advocate for credit reporting accuracy placed 24th in Start-Up Smart Awards 2012 .

    17 May 2012

    Innovative credit rating repair company, MyCRA Credit Rating Repairs has been placed at number 24 in the Australian Start-Up Smart Awards 2012.

    Headed by entrepreneur Graham Doessel, who was once Australia’s most successful non-conforming broker – MyCRA was developed in a post-Global Financial Crisis economy as a solution to tighter lending criteria and loss of non-conforming lenders, and has quickly become a force to be reckoned with in the finance industry.

    Start-Up Smart also placed MyCRA Credit Rating Repairs amongst the Top Ten new trends for 2012 in the finance category.

    “As the banks toughen their lending criteria, the finance industry is witnessing the emergence of a new type of business – one that aims to make it easier for consumers to obtain credit and finance.

    My CRA, which appears at number 24, was developed for the sole purpose of giving customers the cleanest credit file possible.

    The idea behind the service is to give customers the best chance of getting approval, secure a lower interest rate or reduce the upfront fees that can be associated with obtaining credit,” Michelle Hammond reports in the article 10 trends from the 2012 StartupSmart Top 50.

    Mr Doessel says there are three main reasons for the sharp rise in demand for good quality credit rating repair in this economy. Firstly, with tighter lending criteria a clean credit file has become an essential ingredient to obtaining credit in this market. Secondly, the number of errors and inaccuracies on Australian credit reports which affect consumers is high; and thirdly, individuals who wish to address, dispute and remove inaccurate data from their credit file have found the task quite arduous.

    “Credit reporting is governed by strict legislation, legislation which most consumers have limited knowledge of, and often very little time to get to know. Plus negotiating with creditors can be tricky. Clients have to know who to talk to and the way to talk to them. Sometimes people can do more harm than good when trying to fix their own credit rating,” Mr Doessel explains.

    There are four credit reporting agencies in Australia, and three in New Zealand, with Veda Advantage holding the majority of these credit files – with a total of over 16.5 million credit files in Australia alone.

    Of these millions of credit files, it is not known how many contain negative listings. Some reports claim around 3 million in Australia. The number of negative listings which contain inconsistencies is also uncertain. A Veda Advantage spokesperson, Chris Gration was recently interviewed by Channel 7 Australia’s Today Tonight, about the possible number of errors which are contained on Australian credit reports.

    “We give out about 250,000 credit reports to consumers every year. But only in 1 per cent of cases is there a material error on the file, so a default or an enquiry that’s incorrect,” Mr Gration told Today Tonight.

    But an Australian Consumer Association (now Choice) survey from 2004 revealed that 34% of the credit files surveyed in their small scale study contained errors or inconsistencies.

    Mr Doessel says listings are not removed by creditors unless the credit file holder can provide adequate reason and lots of evidence as to why the listing should not be there.

    “It’s a bit like David and Goliath in many cases – so we are providing the benefit of our experience to tackle the big guys on the consumer’s behalf,” he says.

    The concept and formation of MyCRA Credit Rating Repairs has interesting origins. Forced to declare bankruptcy on his Promotions Business following a bad business partnership, Mr Doessel’s experience led him to a passion for the finance industry – particularly in cases of helping the underdog.

    He formed a highly successful non-conforming mortgage brokerage Mortgage Now – in 2004 which by 2006 was placed as a finalist in the Telstra Business Awards.

    Then by 2008 he was faced with two major obstacles – Cancer and the Global Financial Crisis.

    “Once I had recovered from cancer I found that the lending market had changed significantly. Suddenly, alternative lenders were folding and there was little way for those people who genuinely could service a loan but for their bad credit rating to obtain credit,” he explains.

    After extensive study of Australian credit reporting legislation, he devised a framework to correct credit rating errors. Mr Doessel found demand was massive for this service, and the business quickly took off.

    “It’s nice to do something which helps out people who would otherwise have never had the time, knowledge and skill to fight their own case. When I send people back off to their broker or lender to buy their dream home, that feeling is worth its weight in gold,” he says.

    For the future, Mr Doessel is hoping MyCRA can increase their level of success by improving the frequency of removal and closing the gap on their current default removal rate.  My CRA has a previous track record of up to 91.7% of cases having a default removed.

    The team hope to accomplish this through further increasing skill level and team numbers, building even better relationships with creditors, and continuing to educate consumers on credit reporting.

    With Mr Doessel’s heavy involvement with the Credit Repair Industry Association of Australasia (CRIAA) as an executive member, MyCRA has a strong policy of maintaining consumer advocacy and industry standards.

    MyCRA has also recently begun a Premium Corporate Partnership with the Finance Brokers’ Association of Australia (FBAA).

    /ENDS.

    Please contact:

    Graham Doessel – Founder and CEO MyCRA      Ph (07) 3124 7133

    Lisa Brewster – Media Relations  MyCRA              Ph: 0450 554 007
    media@mycra.com.au

    http://www.mycra.com.au/ www.mycra.com.au.blog

    MyCRA Credit Rating Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

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    http://www.mycreditfile.com.au/about/
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    http://www.smh.com.au/articles/2004/02/09/1076175103983.html

  • Financial worries could loom over economy: Consumer Advocate for credit reporting accuracy

    On the whole it seems Australians are feeling insecure about their finances. Is this the catalyst for or as a result of the slow housing and finance market? Is the doom and gloom all in our minds or are Australians in real trouble which could lead to a debt crisis and the accumulation of bad credit history by some sectors of the population?

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Yesterday Business Day reported on a worldwide survey showing Australian consumer confidence was significantly reduced despite the strength in the Australian economy in comparison to other countries.

    The article, titled We’re Saving For a Gloomy Day addresses Australia’s growing pessimism as featured in a survey brought out by Boston Consulting Group. The survey suggests the savings habits of Australians born in the midst of the global financial crisis are here to stay.

    “In its 11th annual consumer sentiment survey conducted last month with 15,000 consumers in 16 countries, BCG asked respondents a series of questions around financial and job security, spending plans and savings habits. The results showed Australian shoppers were among the most worried and financially insecure in the developed world, and planned further cuts in discretionary spending,” the article says.

    This sentiment is not surprising, considering the key finding from the survey shows that not only are Australians cautions, but that the rates of consumers who feel they are in financial trouble has soared:

    “47 per cent of Australian consumers felt they were in financial trouble or not financially secure, up from 36 per cent in 2011. This heightened sense of panic compares with 48 per cent in the US (where the unemployment rate is double Australia’s), 43 per cent across the European Union, 41 per cent in Spain (unemployment close to 25 per cent) and 45 per cent in recessionary UK,” the article says.

    Here are the results from the survey country by country courtesy of Business Day:

    So what is causing this fear? Perhaps the drop in house prices (on average 4.5% over the past 12 months according to the Australian Bureau of Statistics) could be having a significant impact. Perhaps a reduction in the level of household equity has meant many are reluctant to increase spending as there is no longer a buffer in their biggest asset – the family home.

    This was the viewpoint of the leader of BCG’s consumer practice in Australian and New Zealand, James Goth.

    Mr Goth said a downturn in the housing market was affecting spending plans in Australia and feeding the pessimistic outlook.

    ”Another reason why I think we are so bearish in our discretionary spending outlook, regardless of how well the economy is doing and how good unemployment rates are, is the breaking of the house-price cycle – people can no longer fund these very high expenditure rates based on ever-increasing house prices, he told Business Day.”

    So what could be the long term prospects for the housing market and lending finance numbers?

    This week’s March housing finance statistics reported by the Australian Bureau of Statistics show a 0.3% rise in home loans to owner occupiers, but the proportion of first home buyers fell to 16.4 per cent. In all, the total value of dwelling finance commitments fell 0.5 per cent in March compared with February in seasonally adjusted terms.

    ABS HOUSING FINANCE March Key Points:
    VALUE OF DWELLING COMMITMENTS

    March 2012 compared with February 2012:

     The trend estimate for the total value of dwelling finance commitments excluding alterations and additions fell 0.2%. Owner occupied housing commitments fell 0.5%, while investment housing commitments rose 0.4%.
     In seasonally adjusted terms, the total value of dwelling finance commitments excluding alterations and additions fell 0.5%.
    NUMBER OF DWELLING COMMITMENTS

    March 2012 compared with February 2012:

     In trend terms, the number of commitments for owner occupied housing finance fell 0.4%.
     In trend terms, the number of commitments for the purchase of new dwellings fell 1.3% and the number of commitments for the purchase of established dwellings fell 0.6%, while the number of commitments for the construction of dwellings rose 1.1%.
     In seasonally adjusted terms, the number of commitments for owner occupied housing finance rose 0.3%.
     In original terms, the number of first home buyer commitments as a percentage of total owner occupied housing finance commitments fell to 16.4% in March 2012 from 17.2% in February 2012.

    The minutes of the Reserve Bank of Australia May board meeting were released on Tuesday and noted that weakness in non-mining sectors was persistent and was predicted to continue.

    The Sydney Morning Herald reported in its article Slowing Growth, rate rises tipped RBA’s hand that among other economic factors, slowing credit growth and demand for housing finance were involved in its decision to cut interest rates this month.

    “Demand for housing finance had eased in the past few months and recent data suggested that dwelling prices had continued to decline, although there were tentative signs that the pace of decline had been more gradual in recent months,” the RBA minutes said as reported in SMH.

    “Credit growth for households had been marginally lower over the past year than over the previous year, and business credit was rising only at a very modest rate,” the minutes said.

    Do the facts show Australians are really experiencing financial difficulty?

    The sentiment was echoed by Dun and Bradstreet’s Credit Expectations Survey released on April 30, 2012. It pinpointed in its survey of June quarter savings, credit usage, spending and debt performance expectations that many who can meet credit commitments are choosing not to, but that there is a significant portion of people struggling with their current debt levels.

    It showed over a third of Australian families will struggle to manage existing debt levels. It also found nearly half (46%) of all low-income households expect difficulty managing their debt. This represents a rise of eight percentage points since the fourth quarter of 2011, 11 points above the national average.

    According to Dun & Bradstreet CEO, Gareth Jones, the survey results indicate a worrying cycle of debt accumulation and dependency among struggling consumers.

    “Unfortunately, we are seeing the least-solvent consumers accumulating unmanageable levels of debt, while those best able to meet credit commitments are avoiding spending altogether,” Mr Jones said.

    “Nearly one-in-three low-income households expect rising household debt levels, but with limited ability to pay this down. When consumers are increasingly forced to accumulate debt they are unable to manage, just to keep the family finances afloat, this has the potential to quickly become a vicious cycle,” Mr Jones said.

    Should this cycle continue, and a portion of people continue to accumulate unmanageable debt levels, the result will be a possible increase in the number of credit file defaults – with the only saving being – well – savings.

    The level of savings reported in the country is heartening – we have learnt from other countries post GFC, and the smart savings of many, whilst it may hurt the retail sector – would buffer many families from a credit debt crisis like we have seen in countries like the United States. But as often happens, for those with a high proportion of debt who don’t have the luxury of saving – they may be thrown into the debt cycle– robbing Peter to pay Paul just to stay afloat.

    For those who accumulate a bad credit history, the prospect of recovery would be slow. For between 5 and 7 years they will be refused mainstream credit and be on the outer – any credit they are approved for would generally be at a higher interest rate, meaning they are going to struggle even further to pay back their debts. The consequence of possible defaults on new loans could mean they are trapped in this cycle for a very long time.

    In this sense, for those who are living with credit file defaults which they believe shouldn’t be there, it would save them thousands by addressing the problem and having those credit rating errors addressed and potentially removed. As a safeguard for the future should lending criteria tighten even further, any inconsistencies on a person’s credit report should be addressed now – before it is urgent. People can contact a credit rating repairer to help with building a case to have those credit listings placed in error on their credit file removed – as their right and responsibility.

    Image: renjith krishnan/ FreeDigitalPhotos.net

  • How To Save On Your Home Loan and Prevent Mortgage Stress

    A drop in house prices across many parts of the country could see some families owing more than their homes are worth.  Luckily interest rate cuts may offset this change and give people the chance to make some headway on their home loan despite the reduced equity. So what are some real and significant things families can do to actively reduce their home loan and prevent mortgage stress or at worst – bad credit from late payments?

    By Graham Doessel, Founder and CEO  of MyCRA Credit Rating Repairs and www.fixmaybadcredit.com.au.

    The Australian Bureau of Statistics reported earlier this month that house prices around Australia have fallen by an average of 4.5 per cent over the past 12 months.

    For people who have recently purchased their first home, this could amount to some negative equity – which is quite a frightening prospect for many. For those about to purchase their first home – it could put them off buying all together. But this may not need to be the case. Certainly many buyers in this market should be fairly cautious with where they buy – but it just may be a case of ensuring they look at their purchase as a long term investment – structuring their loan accordingly if possible and allowing for places where they can make extra payments to their loan.

    The Sydney Morning Herald recently ran an article titled Extra payments a winner showing how the recent interest rate cut can actually make a significant difference for home owners if they continue to make mortgage repayments at the previous level.

    “The 50-basis-point cut represents a $96 a month reduction in mortgage payments for home buyers with an average-size loan of $300,000 (assuming the full cut is passed on).

    But for people who can afford to maintain their payments at their current higher level it presents a great opportunity to make inroads into their outstanding principal and build a buffer for tougher times.

    Given the uncertainty in markets, and the economy, it is a good strategy to build greater equity in the home,” the article says.

    They recommend visiting ASIC’s Money Smart website to calculate the potential interest saved on extra payments to their home loan: www.moneysmart.gov.au/tools-and-resources/check-asic-lists .

    The article included this significant advice for borrowers:

    A home borrower’s handbook to keep you out of trouble

    ❏ Know what you can afford. Don’t rely on the lender to tell you what you can borrow. Make your own assessment by writing a household budget with all outgoings and see if there is enough to cover the mortgage repayment. According to Veda Advantage and Fujitsu Consulting mortgage stress reports, the groups that most often get into trouble with repayments are low-income families and young families.

    ❏ Don’t just look at the rate. According to QBE LMI’s 2012 Australian mortgage market study, when people are looking for a loan they place most emphasis on the interest rate and the fees. Options such as redraw, offset and the ability to split the loan between fixed and variable rates are given a low priority.

    ❏ Stress-test your loan. Lenders will check to see if you can continue to make payments if rates go up 2 percentage points. What if rates go up 3 percentage points or more?

    ❏ Watch your credit-card spending. Surveys of people experiencing hardship with home-loan repayments show that large credit-card debts can be the trigger for arrears or defaults.

    ❏ Make extra repayments. According to ING Direct’s Financial Wellbeing Index, 40 per cent of mortgage holders are making extra repayments on their home loans. These payments serve two purposes: they create a buffer that can be called upon if circumstances require; and they speed up the repayment of the loan.

    ❏ Invest in your mortgage. A lump-sum payment that reduces the loan principal is, in effect, an investment with a return equivalent to the mortgage interest rate, free of tax.

    ❏ Deal with problems early. The Legal Aid Mortgage Stress Handbook recommends that borrowers seek advice early from their financial institution or a financial counsellor. Many people leave it too late.

    Unfortunately, for those home owners who have entered into a higher interest rate with a non-conforming loan, the interest rate cuts will be negligible for them. They can be up for tens of thousands of dollars more during the first three years of the loan. Our calculations show on a home loan of $400,000 they could be charged an extra $22,867.15 more in home loan repayments over the first three years of the loan. This is based on average loan of $400,000 over 30 years on non-conforming loan interest rate of 9.5% versus the standard variable rate of 7%.

    To calculate potential savings people can visit the MyCRA Calculator.

    For people considering a non-conforming loan due to bad credit that should not be there, it would be extremely beneficial for them to instead look at disputing the credit listing and having their credit rating repaired. If they were successful in having listings removed from their credit report which either should not be there or were put there in error, they could restore their good credit rating in this instance and apply for a standard home loan – potentially saving themselves thousands.

    But instead it is often the case that people get a negative credit listing after a dispute with a creditor or worse – surprise bad credit – and are under the impression they have to put up with the hand they are dealt with. Some contact their creditor, and are told that they can have the listing marked as paid if the account was paid, but the listing is never removed from their credit file. The ‘paid’ listing is unfortunately still going to be a detriment to their ability to qualify for a home loan and they are stuck with the tag of ‘bad credit’ for between 5 and 7 years depending on what’s on their credit file.

    However, if the listing was put there unlawfully or unjustly, then the credit file holder does have the right to have those inconsistencies addressed and potentially removed from their credit file. It takes lots of knowledge of the relevant legislation and some good negotiation ability to be able to formulate a successful case to remove a listing. Which is where credit rating repairers come in – to act on the credit file holder’s behalf and enforce that legislation creditors are bound to comply with, helping to demand accuracy in credit reporting and negotiate for the removal of those listings which shouldn’t be there.

    In this market – it can make all the difference for a potential borrower – and be a fight entirely necessary to make to ensure people get the home loan they deserve.

    For help and advice on credit rating repair, contact MyCRA Credit Rating Repairs on 1300 667 218 or visit our main website www.mycra.com.au.

    Image: chainat/FreeDigitalPhotos.net

  • Liar liar…why honesty is the best policy when obtaining and repairing credit

    We look at the dangers of being less than honest when it comes to finance and how you can lose your good credit rating because of lying on your finance application. We also see how lying can cross over into credit repair – and how a lie will invariably be caught out and ruin your chances of restoring your good name.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Lying to your lender

    One of the most drastic causes for a bank rejecting a loan application is through fraud or through not disclosing all information. So why do so many people still lie on their finance application?

    Perhaps we want to appear to earn more than we actually do, or perhaps we don’t want the lender to know all of our debts?

    But according to RateCity.com.au in its article Why risk it? Don’t fib on your mortgage application, people who lie on their finance application are putting themselves at risk.

    “Typically the amount you are approved for on a home loan is based on the information in your application, so lying about this means you have a higher chance of over-committing yourself and not being able to afford the repayments with the possibility of losing your home. Lying can also impact your credit history which will affect any future applications and loan approvals.

    Being dishonest can make you look bad because if you are lying about one thing they may wonder what else you are lying about. If you are caught out your lender could deny your application and you could lose your chance of buying the home of your dreams, so why risk it?” the article says.

    The article quotes a Veda Advantage study showing 1.6 million Australians have lied about their financial information when applying for a loan, including mortgages.

    “one in 10 Australians admitted to not being truthful in order to obtain a loan. A massive 823,000 borrowers said their total expenses were less than what they actually were and 342,000 said they earned more than they really did,” the article says.

    The introduction of new obligations on brokers and lenders through the National Consumer Credit Protection Act (NCCP) means financial institutions will have access to more of personal financial records so that they are better able to accurately assess the credit risk of each application.

    It is likely that people caught giving false information on their applications will have more chance of being caught, and their future tarnished.

    If you are caught lying, your application is normally completely dismissed. Also, your omission could be viewed as purposeful deception or fraud.

    So honesty really is the best policy.

    If you’re not sure whether you will be approved for finance, rather than lying on your application, it might be a good idea to talk honestly to a broker about your situation prior to making a finance application and prior to creating a ‘credit enquiry’ listing on your credit file. The more good honest information they have, the likelier they may be able to assess your chances of getting over the line prior to the application – they could even run something past a lender for you if there’s something in particular you are unsure about.

    Lying to your credit rating repairer

    Likewise, some people are so desperate for credit they even lie to their credit repairer if they need bad credit history removed. It can be a case of people telling their credit repairer what they think they want to hear rather than the truth. But this is no help to you or to us.

    When addressing credit listing complaints, the truth generally catches up with consumers as well as creditors.

    Credit rating repair is about enforcing legislation to negotiate the removal of credit listings that have been placed unlawfully on your credit file.

    In order for the credit rating repairer to exhaust all avenues for removing an unfair listing, we need the truth, the whole truth and nothing but the truth.

    Creditors generally have extensive records on correspondence with you, as well as the circumstances around the placement of the negative listing on your credit file. If we work on your behalf to apply the letter of the law in the wrong circumstances your request for correction or dispute is most often rejected and you lose your right to have your credit file listing removed – regardless of whether it should have been there or not.

    The best course of action is to be upfront about your circumstances and the credit rating repairer can decide whether based on the truth, you would qualify for credit rating repair. If you do qualify, the credit rating repairer knows everything about your case and they can prepare a better quality complaint in less time.

    Image: africa/ FreeDigitalPhotos.net

  • Identity theft prevention in Budget 2012

    The Government is continuing with its plans to implement a national system for identity theft prevention through document verification by opening up its system to the private sector – despite or because of the slow uptake amongst government entities. The Government is holding on to the failing service in the hope of recovering money through the private sector. We look at this service and the benefit for identity theft prevention and protection of your credit rating.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Identity theft which escalates to fraudulent identity documents invariably can lead to the perpetrator being able to take out credit in the victim’s name. Access to credit cards, loans and even property can all be possible. The victim can lose their ability to obtain credit if their credit rating is tarnished through identity theft. They may even be refused a mobile phone plan for the term of the credit listing – which is between 5 and 7 years depending on the listing type.

    So a few years ago the Government attempted to prevent the growth of fraudulent identity documents by implementing the National Documentation Verification System (DVS).

    The DVS forms part of the National Identity Security Strategy and is intended to provide an electronic validation platform that allows authorised government agencies to cross-check identity documents to identify their clients and prevent identity theft or fraud and misuse of the victim’s good credit rating.

    “It helps protect people’s identity and their privacy by allowing documents commonly used as evidence of identity to be checked electronically, quickly and directly by the document’s issuing authority,” Former Attorney-General Robert McClelland said in a statement to the media.

    “Through the DVS it is possible to verify the validity of Australian-issued passports, visas, as well as birth, marriage and change-of-name certificates and driver licenses from States and Territories.”

    According to ZDNet this week, the Government plans to spend $7.5 million more on this service to open it up to local businesses. ZD Net says in its story Budget 2012: ID verification opened to business, this is in order to recoup losses from the system’s troubled deployment since its $28.3 million inception in the 2006-7 Budget.

    In our post last year Can Official Documents Be Forged to Commit Identity Fraud? we blogged about the flailing DVS system. The road to implementation of this system had been neither cheap nor easy, with many reports of agencies failing to implement the system.

    At the time, technology and security publication, CSO criticised the slow take-up of the service in its article ‘Australia crawls towards its answer to identity fraud’.

    The story features the Australian National Audit Office’s report on the program’s implementation. The Report slammed the program’s sluggish roll out, noting that the “rarely used” system was unlikely to strengthen Australia’s personal identification process in the near future.

    It says the main problem was that many of the identity issuer and user agencies, such as Centrelink, the Department of Immigration, and state road authorities and birth and death registries, were not connected to DVS. Verification using the system also took longer than 20 seconds in a quarter of transactions, eroding its promised efficiency gains and convenience

    Possible merits for business

    According to Attorney-General Nicola Roxon this week, opening the system up to the private sector will allow the government to recover the cost of the program by bringing in an estimated revenue of $6.9 million per year through transaction fees for the service.

    The government claims that the service will help businesses save money by reducing unnecessary manual processes, data collection and recordkeeping. It has already seen interest from businesses in the telecommunications and financial-services industries.

    “Extending the document-verification service to business will improve identity security and support law-enforcement efforts against identity crime,” Roxon says in ZD Net.

    Businesses will be able to apply to use the service from the end of this year.

    The verification service does not allow access by agencies or private companies to the databases themselves, but rather sends encrypted verification requests to the relevant document issuing authority, which returns either a ‘yes’ or ‘no’ response to verify that person’s identity.

    With an ever-growing risk of identity theft for consumers and with it the pressure of compliancy to stronger privacy laws for business we may see this system take off as a potential safeguard for identity verification in the private sector in the future.

    If you would like more infromation about identity theft or need help in recovering your good credit rating, contact a reputable credit rating repairer, MyCRA Credit Rating Repairs tollfree on 1300 667 218 or info@mycra.com.au.

    Image: photostock/ FreeDigitalPhotos.net

  • The credit card mistakes that increase your risk of bad credit history

    What are the mistakes you could make with your credit card that potentially increase your risk of bad credit history?  We look at the advice for credit cards that could save your credit rating.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Savings Guide Australia featured a great article on the 7 Classic Credit Card Mistakes. It reports on info from MSN Money on the Seven Deadly Sins of Credit Card Use. They provide some useful information on the right way to think to avoid credit card mistakes that could hinder your credit report.

    Some really important points from this SavingsGuide.com.au article are:

    Don’t max out the credit card…

    “Consistently nudging your limit at the end of the month is a sign you should be reconsidering your usage and budgeting to allow more financial space for saving.”

    Be wary of unnecessarily high credit limits…

    “It doesn’t even matter whether or not your card is maxed out, when applying for a loan, your credit limit becomes important. If it’s high, it can undermine your approval opportunities.”

    Avoid Cash Advances…

    “The price is high; huge interest calculated from the day you borrow, making it very difficult to get on top of your credit card repayments. Avoid at all costs.”

    Here are some more ideas to prevent your credit card use from leading to a bad credit rating from my post on How to avoid bad credit history from credit card debt:

    Create your own credit limit.
    Set yourself a limit based on what you can comfortably afford to repay. It’s important to realise that you will pay at some point for the credit you use. Make sure at worst case scenario you can afford to repay it. You will then have confidence in your spending without the temptation to overspend.

    Don’t exceed the credit limit.
    This will just mean you incur hefty charges.

    Pay off the balance each month.
    Ideally, pay off the entire card balance within the interest free period. If you don’t, you will be charged interest right back to the date you purchased each item. You not only lose the interest-free period on those past purchases, but until you pay off the balance there will be no interest free period on anything you spend in the future.

    Or, choose a low interest card, but still pay more than the minimum repayment amount each month.
    If you have debt which carries over on your card month to month you should look at a card that has a lower interest rate. It may not offer an interest free period, or hefty rewards points, but the lower interest rate should mean the carried over debt is more manageable for you, and will prevent possible bad credit history.

    If you want to see what is said about you on your credit report, you can do this for free every 12 months from Australia’s credit reporting agencies. For help with getting a copy of your yearly free credit report, you can contact MyCRA.

    We may also be able to help repair your bad credit history, or give you more information on your credit rating. Visit our website www.mycra.com.au or call MyCRA Credit Rating Repairs tollfree on 1300 667 218 for more details.

  • Credit reporting law changes – a look at complaints handling

    Credit reporting is set to be overhauled. In our arena of helping consumers make complaints and dispute their credit reports – ease of credit listing dispute for consumers would be a positive move. We look at just what to expect from these new credit laws in terms of disputed credit listings. Will consumers be given a bigger voice to make credit listing complaints?

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    In a statement to the media on Wednesday, Attorney-General Nicola Roxon announced the next step in major legislative change to credit reporting. Amendments to the Privacy Act (1988) will be introduced during the Winter Sitting of Parliament.

    This finalises a long process of consultation following original recommendations made in a report by the Australian Law Reform Commission (ALRC) For your information: Australian Privacy Law and Practice back in August 2008.

    The ALRC report recommends 295 changes to improve Australia’s privacy framework, including major changes to credit reporting law.  The government then opted to respond to the Report in two stages, the first of which was released in October 2009. The first stage response outlines the government’s position on 197 recommendations relating to:

    • developing a single set of Privacy Principles
    • redrafting and updating the structure of the Privacy Act
    • addressing the impact of new technologies on privacy
    • strengthening and clarifying the Privacy Commissioner’s powers and functions
    • introducting comprehensive credit reporting and enhanced protections for credit reporting information
    • enhancing and clarifying the protections around the sharing of health information and the ability to use personal information to facilitate research in the public interest.

    Further information is available from www.ag.gov.au/Privacy/Pages/Privacy-Reforms.aspx.

    Draft legislation on this First Stage Response for the Credit Reporting provisions was put to the Senate for tabling, and for referral to the Finance and Public Administration Committee to consider.  The Committee’s final report on the credit reporting provisions was released in October 2011.

    On Wednesday the Attorney-General promoted changes to credit reporting arrangements as a ‘modernisation’.

    “There have been big changes to the way we access finance since 1990 when the existing credit reporting provisions came into effect,” Ms Roxon says.

    She says benefits for consumers include:

    • making a clear obligation on organisations to substantiate, or show their evidence to justify, disputed credit listings
    • making it easier for individuals to access and correct their credit reporting information
    • prohibiting the collection of credit reporting information about children
    • simplifying the complaints process by removing requirement to complain to the organisation first, complaints can be made directly to the Privacy Commissioner, and by introducing alternative dispute resolution to more efficiently deal with complaints.

    “Many consumers have expressed their frustration at not being able to understand their credit rating.

    “These changes will provide much more power to consumers to be able to access and, if necessary, correct their credit reports.”

    The Government expects the credit industry will benefit because the reforms provides a more accurate picture of an individual’s credit situation to help them make a robust assessment of credit risk, which is expected to lead to lower credit default rates.

    The role of the Privacy Commissioner will also be boosted so complaints and investigations can be more easily resolved.

    The Privacy Commissioner said in a speech on Exploring the Changing Privacy Landscape and Impending Regulations on Friday that he can see benefits for consumer credit ratings.

    “Turning now to the credit reporting arrangements, changes include a clearer obligation on organisations to substantiate, or show their evidence to justify, disputed credit listings.

    On the consumer side, there will easier access for individuals to correct credit reporting information,” Privacy Commissioner Timothy Pilgrim said.

    The clearer obligation for on organisations to substantiate or show evidence to justify disputed credit listings would be a positive change cementing requirements of creditors and hopefully easing some of the difficulty in having credit reporting information corrected.

    Currently the official procedure for making complaints to creditors about credit listings has been inadequate. The section on Complaints in the Government’s Exposure Draft introduced a clear process of complaint for the consumer and the obligations of creditors and or credit reporting agencies to follow when a consumer makes an official complaint including escalation of that complaint.

    But the actual process came under criticism from reports to the Senate Committee for its complexity and two-step process of correction request and official complaint – which could confuse consumers.

    The Office of the Australian Information Commissioner (OAIC), Consumer Action Law Centre and Consumer Credit Legal Centre NSW voiced concern that the two stop approach resulted in a complex complaints handling process.

    It was also criticised by some creditor bodies for sometimes crossing over existing law in their individual Acts.

    It is unclear what the outcome will be from the Senate and what will be certain to be included as new law in the Complaints arena.

    It is still likely that as consumers will need to address complaints as they relate to law, it could remain difficult for consumers who are not skilled in credit reporting law and don’t have the time to get educated on it to make a successful case to creditors in some instances. So whilst they may be provided with more justification from the creditor on why the listing should be there, the process could still put consumers in the position of needing to be savvy with credit reporting law to have muscle to dispute that justification.

    And whilst consumers may find the official process of complaint easier, there still may be issues around negotiating with creditors on their own behalf which could hinder their chances of successful dispute.

    For more information on how credit listing errors could affect your ability to obtain credit contact MyCRA Credit Rating Repairs 1300 667 218 or visit the main website www.mycra.com.au.

    Image: stockimages/FreeDigitalPhotos.net

  • 12 Quick Privacy Tips for Parents

    As we close off Privacy Awareness Week 2012, it’s important to take away some information that people can use in their daily lives to protect their personal information, to prevent identity theft and to protect the integrity of their credit file from credit fraud. If you are a parent who wants to get involved in what your child is doing online, or even if you feel overwhelmed by the online options open to young people today – this information could save you from the dangers that occur through internet use and allow both and your child to get on the same page about online safety.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    The Office of the Privacy Commissioner, Canada has put together some information for parents on 12 Quick Privacy Tips which show how to navigate a digital environment and how parents can lead their children in better Privacy practices.

    We have included this information sheet for you in its entirety:

    12 Quick Privacy Tips for Parents

    It can be tough raising kids in a digital environment. Many of them use the Internet effortlessly, and easily adapt to new devices that connect to it. For many of us, these tools have become a routine part of our children’s lives, as they use them to chat, surf, post, play and learn. The Internet has become one of the most powerful tools they have to connect with friends and make new ones.

    Many kids, however, don’t fully understand the impact that some online activities may have on their privacy. Below are 12 tips to help you limit the risks to your children’s personal information, while allowing them to make the most of their time online.

    •1. Talk to your kids.
    It’s important to know the Internet spaces your kids frequent and the devices they use to go online, to help you understand the nature of personal information they may be sharing. Technology changes rapidly and many children are ahead of adults in adapting to new options. Talk with them often about their online activities to keep up with what they are doing and interested in.

    •2. Try it out.
    It’s not enough to know what online spaces and devices your kids are using. To understand the nature of the personal information they are sharing, you should know how they are using and experiencing them. So, dive in. Try out the family web cam if you have one, play the online games they love, create a profile on the social networking sites they frequent, and download some music.

    •3. Keep up with the technology.
    Many mobile devices, like smart phones, tablets and gaming consoles, can connect to the web and have video cameras. The lines between devices are blurring, and it is important to know what kind of device your child has, so that you know whether they are merely playing a game, or if they are using the Internet and sharing personal information.

    •4. Make restricting privacy settings a habit.
    Most social networking sites have extensive privacy options that children should learn to use. For each site where your kids are posting information about themselves, their family and their friends, sit down with them and review that site’s privacy policy. Then modify the privacy settings of their account, and have them consider how the information they are posting could be used – or misused – by others.

    •5. Make password protection a priority.
    Children need to understand that their online information will be better protected if they use passwords. They should use different passwords for different sites and they should change them regularly. Encourage them to ensure their passwords are strong (eight characters or more and a variety of letters and/or numbers), to change them regularly, and to never share them with anyone.

    •6. Emphasize the importance of protecting mobile devices.
    The first thing anyone should do with a new mobile device is activate the password protection. Talk to your kids about this, and the importance of protecting the device itself – not just because it may be expensive, but because it may contain their personal information. A device that gets into the wrong hands could result in embarrassing or even malicious videos or pictures being posted online by someone else in your child’s name.

    •7. Remind your kids that what they post on the Internet is not always private.
    Your kids should understand that once they post content online, they no longer have control over it. It can be forwarded, copied and pasted, manipulated, printed out or saved – it can remain online, in some form, potentially forever. They should know that even password-protected pages are not totally secure, and that deleting information doesn’t mean that it’s gone forever.

    •8. Teach your kids to think before they click.
    It can take only seconds to snap a photo and post it to the Internet, or to post a comment. But it can be nearly impossible to permanently delete that comment or photo once it’s posted, as it can then be downloaded or archived by others. This is why it’s so important for kids to think twice about every piece of personal information before they post it to the Internet. They should only post things that they would be comfortable with the whole world seeing.

    •9. Stress the importance of knowing your real friends.
    Kids need to know that, online, they can’t be 100% sure of who they’re talking to, so they should never accept friend requests from people they don’t know in real life. Online friends can end up accessing online photo albums, reading personal comments, copying and pasting information, knowing what you’re doing and where you are. Remind your kids that a “friend” of a “friend” of a real-life friend is really just a stranger.

    •10. Teach your kids that their personal information is valuable.
    Kids need to know that many people and companies want their personal information to sell or market things to them in the future. New and exciting technologies are emerging daily, but often personal information is the cost of admission. Review the personal information they often need to surrender in order to play online games, fill out an online survey or quiz, join virtual worlds or even just shop online. Discuss potential ways to limit that information, for example, by completing only required fields, using pseudonyms, and using incomplete information.

    •11. Let your kids know that you are there if they make a privacy mistake.
    Stay calm if your child makes a mistake, like posting something they shouldn’t have. Help them remove the post, where possible, and talk with them about how they can avoid a similar mistake in the future. If you “freak out” or deny access to them, they may not come to you for help when they really need it in future.

    •12. Set a good example.
    Remember, those cute potty training or bathing photos of your own child that you are tempted to post can also be copied and shared, and remain online forever! Just as you would respect your friends when posting photos or other items that contain their personal information, respect your kids’ personal information too. Set a good example when you’re online so your kids have a good role model to look to if they’re wondering what kind of information is OK to post.

    Credit fraud: What can happen to your child if their personal information is extracted by fraudsters

    Superintendant Brian Hay from the Queensland Fraud Squad told Channel 7’s Sunrise Program in October last year, that criminals were targeting the personal information of our young Facebook users.

    Supt Hay said criminals had been known to be storing the personal information of children around the world in databases to be used when they turn 18 and are able to take out credit.

    “We know that the crooks have been data warehousing identity information, we know that they’ve been building search engines to profile and build identities,” he told Sunrise.

    “We need to tell our children if you surrender your soul, if you surrender your identity to the internet it could come back to bite you in a very savage way years down the track,” he says.

    Most identity theft victims have no idea they have given away personal information to fraudsters until it is too late. If identity fraud sees accounts in the victim’s name going undetected and unpaid past 60 days, the credit file holder can have their good name destroyed for 5-7 years due to defaults.

    It need not be major fraud to be a massive blow to the identity theft victim. Unpaid accounts for as little as $100 can have the same negative impact on someone’s ability to obtain credit as a missed mortgage payment. So any misuse of someone’s credit file can be extremely significant.

    For more education for parents about the risks of cyber-crime and tips for staying safe, the Government has put together the CyberSmart website, which has special sections for parents and children. You may also like to visit the government’s Stay Smart Online website, which provides information for Australian internet users on the simple steps they can take to protect their personal and financial information online. It also has an Alert system which you can subscribe to, which notifies you of the latest risks to your personal information or computer.

    Don’t get caught with credit rating defaults that should not be there. Don’t let fraudsters take over your good name. Educate yourself on what a valuable commodity your personal information is, and how you can protect what is your ticket to financial freedom in this modern world – your credit file – from fraud.

    Image above: Keerati/ FreeDigitalPhotos.net

    MyCRA Credit Rating Repairs is proud to be a Partner for Privacy Awareness Week 2012.

  • Are you at risk of identity theft?

    How much are you putting your life, your personal information and your credit file at risk of fraud? Test your awareness of identity theft, determine what you don’t know and take some steps to protect you and your family. This initiative is part of Privacy Awareness Week 2012, of which MyCRA Credit Rating Repairs is a partner.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Last year, as part of Privacy Awareness Week, the Asia-Pacific Privacy Authorities developed an Id Theft Self-Assessment Test in which you are asked 11 questions on various topics. At the end, you will receive an assessment of how at risk you are of identity theft.

    Here’s some things you may not know about identity crime…

    Identity crime is an area which is ever-growing and ever-changing.

    It is reported that 1 in 6 people in Australia is a victim or knows someone who has been a victim of identity theft or fraud in the past 6 months.

    Victims are not always ‘gullible’ as may be the impression in the wider community. Many experts say it is not a matter of if you experience an identity theft attempt, but when.

    It can originate from someone you know – for example an acquaintance obtains identity documents or credit card details to impersonate you. Or more increasingly it comes from professional fraudsters whose main occupation is to steal personal information and financial details in order to commit fraud.

    Fraudsters are after your personal information. The internet is a big source of personal information and its ever increasing use makes you more vulnerable to identity crime than ever.  This means identity crime can have very long arms – often it originates from overseas crime syndicates. Social networking, online banking, company databases and email scams can all be havens for today’s cyber- criminal.

    You can also fall victim to a number of rampant telephone scams, credit card skimming, or criminals can also take to going through your rubbish bin for anything they may be able to use to steal your identity.

    Identity theft is increasing because the pay-offs are huge for criminals. It is estimated identity crime costs Australians $1 billion a year (OECD Committee on Consumer Policy, Online Identity Theft, February 2009, p. 37).

    In cyber circles alone, world estimated costs for cybercrime are staggering.  Cyber-crime expert Mischa Glenny says that while there are no precise figures out there, the White House suggested in 2009 that cybercime and industrial espionage inflicts damage of around U.S. $1tn per year, which is almost 1.75% of GDP.

    “Traditional bank robbers must be absolutely gobsmacked when they hear sums like this being hoovered up by cyber- criminals week in, week out,” he says.

    How can I be affected?

    We consider if someone is alerted to having money stolen from credit cards early, or perhaps is able to call their bank and stop fraud in its tracks – that they are the lucky ones.

    The unlucky identity theft victim is unaware of the fraud until their identity is misused, and their credit rating with it. When identity theft damages your credit rating – it is because the fraudster has been able to overtake credit accounts, or has gained access to enough personally identifiable information about you to forge new identity documents.

    This gives the fraudster access to credit cards, loans, even mortgages which allows them to extract significant amounts of money without you realising it straight away.

    If credit accounts are not repaid – after 60 days you may be issued with written notification of non-payment and the intention for the creditor to list a default on your credit file. It is at this moment that some people who were previously unaware of any problems find out they have been victims of this more sophisticated type of identity theft.

    But often the credit file holder has also had their contact details changed – and this means it is not until they apply for credit in their own right and are refused that they find out about the identity fraud. This can be a significant time after the initial crime.

    Some signs to watch out for include:

    1. Strange unaccountable withdrawals on credit or personal bank accounts. It may not need to be a big amount to indicate fraud. Many criminals do ‘test’ amounts to begin with before extracting more significant amounts.
    2. Phone calls or emails from what often appear to be legitimate companies, asking for money or personal details. If you have given bank details or personal information in this way either online or on the phone there is a high chance it was a scam. Verify with the company in question.
    3. Can’t log in to social networking or bank accounts.
    4. Credit refusal
    5. Bills or letters of demand sent to you for accounts you don’t know about
    6. Missing mail – particularly credit card statements which could indicate someone has overtaken your accounts. In this case no news is not good news.

    What can I do if I suspect I am a victim of identity theft?

    Notify Police immediately. Many people do nothing due to embarrassment, or because they don’t believe the fraud was significant enough. But is only through this crime getting reported that statistics get collated, and we start to have any chance of catching the criminals.

    Notify creditors. You may need to cancel credit accounts.

    Obtain a credit report. This report is free once per year for every Australian who holds a credit file. It will indicate to you whether any of your contact details have changed, or whether there have been credit enquiries on your account. If you act quickly enough, you may be able to stop your credit rating from being affected by black marks which would come from fraudsters obtaining credit in your name.

    Notify credit reporting agencies of the possible fraud. They will be able to put an alert on your credit file.

    Police may assist you in obtaining a Victims of Commonwealth Identity Crime certificate, if they believe you are eligible. You can apply to a magistrate in your State for this certificate, which may help in recovering your credit rating or credit accounts. Victims need to have had a Commonwealth Indictable Offence committed against them. For more information, visit the Attorney-General’s website www.ag.gov.au.

    What steps can I take to prevent identity theft?

    1.Keep virus software up to date on your computer. Install automatic updates and perform regular virus scans.
    2.Keep your privacy settings secure on all social networking sites.
    3.Keep our passwords and PIN numbers secure. Don’t carry PIN numbers with your credit/debit cards, change passwords regularly and use a variety of passwords for different purposes.
    4.Check all your credit card and bank statements each time they come in.
    5.Cross-shred all personally identifiable information which you no longer need.
    6.Buy a safe for your personal information at home.
    7.Do not give any personal information or credit card details to anyone via phone or email unless you are sure the site is secure, and or you can verify the company details.
    8.Be aware of who gets our personal information and for what purposes. What can these people do with the information they are gathering? For instance, is it really necessary for the site you are registering on to have your date of birth?
    9.Keep up to date with the latest scams by subscribing to the government’s ‘SCAM watch’ website. For a list of ways your computer can put you at risk, visit the governments Stay Smart Online website www.staysmartonline.gov.au.
    10.Check your credit file.

    If you or someone you know needs help to remove bad credit history on their credit rating following identity theft, contact MyCRA Credit Repairs, www.mycra.com.au or call tollfree on 1300 667 218 for confidential advice and help restoring your good name.

    Image above: Chris Sharp/ FreeDigitalPhotos.net

    MyCRA Credit Rating Repairs is proud to be a partner for Privacy Awareness Week 2012.

  • Privacy Protection set to be heightened under Australian Law

    Big changes are coming for Australian privacy rights and laws governing the use of personal information. The Australian Government has announced it will make the first set of changes to the Privacy Act 1988 in the Winter sitting of Parliament. The announcement came yesterday from Attorney-General Nicola Roxon, who intentionally announced the changes to coincide with Australia’s Privacy Awareness Week.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    The Attorney-General said in her statement that Australia’s privacy laws will be reformed to better protect people’s personal information, simplify credit reporting arrangements and give new enforcement powers to the Privacy Commissioner.

    The Attorney explained that key changes to benefit consumers are:

    • clearer and tighter regulation of the use of personal information for direct marketing
    • extending privacy protections to unsolicited information
    • making it easier for consumers to access and correct information held about them
    • tightening the rules on sending personal information outside Australia
    • enhancing the powers of the Privacy Commissioner to improve the Commissioner’s ability to resolve complaints, conduct investigations and promote privacy compliance

    These changes are part of a long consultation process coming out of recommendations made within the Australian Law Reform Commission’s report For your information: Australian Privacy Law and Practice.

    The changes will include new powers for the Privacy Commissioner to enforce privacy laws. Commissioner Timothy Pilgrim said in a statement to the media these changes were a significant step forward and will allow him to better resolve privacy investigations more effectively.

    “The strengthening of these powers also sends a strong message to government agencies and businesses covered by the Act that there can be significant consequences when personal information is not given an appropriate level of protection.”

    “These changes give me more options when undertaking an investigation on my initiative. At the moment I can only make a determination when I am investigating a complaint made by an individual,” Mr Pilgrim said.

    The powers of the Privacy Commissioner to investigate Privacy complaints has previously come under criticism, particularly following the well-publicised global Sony Data Breach in April 2011 which seemed to showcase the gaping hole in Australian Privacy Law at the time. The data breach left the personal information of approximately 77 million Sony customers worldwide exposed to hackers and threatened the victims with possible identity theft and credit file misuse.

    Criticism was sparked by the Commissioner’s lack of powers to make determinations following any investigation, and also Australia’s absence of mandatory data breach notification law. It was well publicised that Sony took over a week to notify it’s customers of the data breach, in the process potentially exposing customers to identity theft and credit file fraud.

    A recent survey conducted by the University of Canberra and eBay Australia found that Australian internet users were highly concerned about identity theft and wanted government to order businesses to notify users of online data breaches.

    The survey, reported in CIO Magazine Call for mandatory data breach notification grows: Survey found 85 per cent of 700 Australian participants want data breach notifications to become mandatory. Here is an excerpt from that story:

    In addition, 86 per cent of respondents cited identity theft as their greatest privacy concern, while 83 per cent mentioned financial data loss as their biggest concern.

    The survey also found that the financial sector was the most trusted when it came to privacy (42 per cent).

    Social media was the least trusted industry on privacy with only 1 per cent of respondents saying they trusted websites such as Facebook. Sixty-one per cent of Australians surveyed nominated the social media industry as having the worst privacy practices.

    Privacy Commissioner, Timothy Pilgrim, said that the high level of support for mandatory data breach notifications is not surprising given significant data breaches over the past year such as the Sony PlayStation Network compromise.

    “Incidents are on the rise as weaknesses become apparent in business systems at the same time as hackers become more sophisticated,” he said in a statement.

    “I encourage businesses to look at our guide which not only outlines how to respond to a breach, but also how to avoid a breach in the first place by focusing on the security of their systems,” Pilgrim said.

    Other privacy law reform changes will include the introduction of a set of Australian Privacy Principles, and importantly, changes to credit reporting law.

    Some changes Attorney-General Nicola Roxon chose to highlight in her statement yesterday include:

    • making a clear obligation on organisations to substantiate, or show their evidence to justify, disputed credit listings
    • making it easier for individuals to access and correct their credit reporting information
    • prohibiting the collection of credit reporting information about children
    • simplifying the complaints process by removing requirement to complain to the organisation first, complaints can be made directly to the Privacy Commissioner, and by introducing alternative dispute resolution to more efficiently deal with complaints.

    We will be watching with intense interest at how the whole barrage of changes around credit reporting could possibly impact consumers and their credit files. The above four recommendations would be a great improvement as currently consumers can experience difficulty when disputing entries on their credit reports.

    MyCRA is proud to be a Partner for Privacy Awareness Week 2012.

  • How to fix a bad credit rating – in Australia

    How do you fix a bad credit rating? Well it depends on where you live. In Australia it can be difficult, but not impossible. Australians are best to follow advice from our own shores. Here’s some information on credit reporting in Australia and 5 ways you can improve your chances of obtaining credit.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Google ‘fix bad credit rating’ and the list of articles on improving your credit score can be a mile long with countless advice on bad credit solutions and suggestions to fix what the banks see as bad credit history. People are looking for a way to overturn or ‘counteract’ a bad credit listing and get the best chance of approval for home loans, personal loans or any forms of credit.

    What many don’t realise is that many articles from the U.S. and U.K. are not relevant on Australian shores. These countries have ‘positive’ credit reporting systems – very different from Australia’s. So the information, whilst good, often doesn’t apply for people in this country.

    In fact, many times if Australians follow that information they may actually be hindering their chances of obtaining credit in the current market, not helping it.

    So here is some information for people concerned about their credit rating, to have as a reference for what applies in this country for our unique credit reporting system.

    What exactly is my credit file?

    A credit file is made for every person who is credit active in Australia. The credit reporting agencies currently providing credit reports are Veda Advantage, Dun & Bradstreet, and Tasmanian Collection Service (if Tasmanian). There is also a new entrant Experian, but they are currently only collecting data.

    A person’s credit file contains their personal information. It also records any credit applications, all loans which are current and also records any adverse listings such as Defaults, Writs, Judgments, Clear-outs or Bankruptcies* which are issued under that person’s name.

    It is from this file that creditors make a decision whether or not to lend people money. This information is then available to banks and building societies; finance companies, utility providers, mobile phone companies and retail stores. These companies are all known as credit providers or creditors.

    Any creditor may place an adverse listing on a person’s credit file if an account has been in arrears for more than 60 days. This includes phone companies, utility companies, and gyms as well as banks, finance companies and retail stores – and the outstanding amount can be for as little as $100. These listings are current for between 5 and 7 years depending on the listing, and ‘drop off’ the credit file after this time.

    A negative credit reporting system

    Currently Australian credit reporting operates under a ‘negative’ system. This will change as Australia moves towards comprehensive credit reporting, but until then – the rules of the game are very different from many other countries.

    Only negative data is recorded on a person’s credit file. From this point of view – there is nothing people can do to counter-balance any negative data which is displayed on their credit file. It is either present – or not.

    So is there anything I can do to change my bad credit rating?

    The best thing you can do for your current and future credit rating is to make all of your repayments on time.

    You can’t remove negative listings from your credit file unless you dispute the listing. You also can’t counteract the effect of those listings with ‘positive’ credit information yet either.

    But there are a few other things you can do to improve how you appear to lenders potentially improving your chances of obtaining credit in Australia. Here are 5:

    1. Reduce credit limits.
    Lofty credit limits do not improve a person’s credit ‘risk’ assessment. If the loan applicant has a credit limit of say $20,000 on their credit card, the debt amount on that card will be calculated on $20,000 – even if the actual amount the applicant has owing on that card is only $5,000. So a potential borrower should seek to reduce any credit limits on cards or loans they currently hold.

    2. Reduce credit enquiries.
    Do not shop around for credit. Whenever a person other than the credit file holder makes an enquiry on their credit record – that enquiry is recorded on the person’s credit file. Currently there is no way of seeing on someone’s credit report if the loan was approved or not, only that the application was made. Some lenders are refusing home loan applications due to too many credit enquiries, such as two enquiries within thirty days or six within the year.

    3. Check credit file regularly.
    Anyone has the right to request a copy of their credit file, to see what is being said about them. This report is free for the credit file holder every 12 months. The request should be made to all the applicable credit reporting agencies, and a report will be made to the credit file holder within 10 working days.

    There is the potential for creditors to make mistakes when entering listings on credit files. So anyone who is credit active should check theirs, regardless of how diligent they think they may have been with their repayments.

    Many times people are unaware they have adverse listings on their file until they apply for credit and are refused. Unfortunately at that time it can be stressful, and they can lose the home or business they are trying to buy, or be forced to choose a different loan with a higher interest rate to accommodate their bad credit history.

    4. Pay any outstanding amounts.
    Currently even defaults which have been marked as paid may see you refused credit – but it can’t hurt to pay an overdue account if it should have been paid. Whilst the creditor cannot remove the listing, they can mark the listing as paid. Some lenders may overlook a default listing if other parts of the application present as low risk.

    5. Remove errors from your credit file.
    Adverse listings can sometimes occur due to identity theft; some people are caught in issues over separation from their spouse; some have been disputing the bill which went to default stage and many people are just victims of the fallout from inadequate billing procedures – wrong names, wrong addresses errors with creditor computer systems, and sometimes human error.

    You have the right to have any inconsistencies on your credit file rectified. People should bear in mind that listings are not removed by creditors unless the credit file holder can provide adequate reason and lots of evidence as to why the listing should not be there.

    Credit reporting is governed by strict legislation of which most consumers have limited knowledge of, and often very little time to get to know.

    Many seek out the help of a reputable credit repairer who will be able to work on their behalf to assess their suitability for credit repair and then formulate a case based on legislation for removal – negotiating with creditors to have the default or other listing removed.

    People can visit the MyCRA Credit Repairs website for more help with their credit rating, and help to repair a bad credit rating.

    *Bankruptcies cannot be removed from credit files.

    Image: Stuart Miles / FreeDigitalPhotos.net

  • TMI – 5 things all young people should know about privacy, social networking and credit.

    If you didn’t have Facebook or Twitter – you’d be lost right? It’s a great way to keep in touch with friends– and sometimes it’s more convenient and quicker than a phone call. But if you don’t keep your personal information secure from outsiders while you use it– you could be keeping in touch with all the wrong people. There’s weirdos out there trolling the internet looking for the stuff you openly post – even people looking to commit identity theft with your info. We show you how the mistakes you make with your privacy now could lead to being unable to get a phone, a home, a car in the future because of a surprise bad credit rating.

    This information was put together for Privacy Awareness Week 29 April to 5 May 2012 and is all about promoting awareness of privacy rights and responsibilities in the community. The theme this year is “How to Protect Personal Information While Engaging With Social Media”  with a focus on secondary school students, parents and teachers. If you are not a student but you know one, flick them this link or print this page. We want all young Australians to have the luxury of a clear credit rating when they turn 18 and beyond.

    By Graham Doessel Founder and CEO of MyCRA Credit Repairs and www.fixmybadcredit.com.au.

    1. Fraudsters are looking for your personal information.

    They are looking to take it and use it for purposes of constructing a fake identity. Identity theft victims are not always ‘gullible’ as people might imagine. They are ordinary people. Many experts say it is not a matter of if you experience an identity theft attempt, but when. It is estimated one in six Australians may have been a victim or know someone who is a victim of identity theft.

    It can happen to you when someone you know obtains identity documents or credit card details to impersonate you. Or more and more it comes from professional fraudsters whose main occupation is to steal personal information and financial details in order to commit fraud.

    The internet is a big source of personal information and its ever increasing use makes you more at risk of identity crime than ever.  This means identity crime can have very long arms – often it originates from overseas crime syndicates.  Identity theft is increasing because the pay-offs are huge for criminals. It is estimated identity crime costs Australians $1 billion a year.

    2. Criminals are after information they can use to steal your identity.

    Criminals are looking for anything they can use to piece together enough information in order to construct a fake identity. Much of the information people post on Facebook or other Social Networking sites can be very good building blocks for identity thieves. They are taking snippets here and there and building a profile on people. They may know your name and they may also know where you live, or where you go to school, your pet’s names, your birthday, even your other family name which could be identified as your mother’s maiden name.

    All this is very handy information that is not only used to identify you, but may be used in passwords. After a little while, they have enough information to go about asking for replacement copies of driver’s licences, photo identification – whatever type of identification they have suitable information for. Then they can attempt to take out credit in your name. Some people have even had houses purchased in their names. Often it’s not until you go and take out credit and the bank says: “NO WAY look at all these defaults against your name!” that you may realise you have been struck by identity theft. The thing is, they are using your name so you are the one that ends up with the bad credit rating, and it can be a nightmare to recover the good credit rating you once had.

    3. These Privacy risks apply even if you’re under 18

    You might ask – what’s the point of worrying about privacy if you are underage – without a credit rating – there is no danger of identity theft right? Well think again! The fact is – crooks are pretty clever. The information you post today, could come back to haunt you in a big way. There are reports of crooks scanning social networking sites purposely looking for young people for this reason, because they usually have the most open privacy settings. That information is not used right away, but is ‘warehoused’ until the young people turn 18. They can then go on a ‘spending spree’ with the young person’s fake identity and credit. Imagine that, you turn up to buy your first car, and lo and behold you have a mountain of defaults against your name and no idea how it happened.

    Besides all this, if you have enough information on your Social Networking right now about your parents you could be putting their credit rating in jeopardy as well.

    4. The effects of a bad credit rating from identity theft

    Negative listings stay on a person’s credit file for 5 to 7 years, depending on the listing. During the time your credit file is affected most lenders and other credit facilities will refuse you credit. Unless you are able to prove it wasn’t you who took out the credit, you may be stuck with a bad credit rating until you are at least 23 if not 25. You can’t borrow to travel, purchase a home, or even take out a credit card or a mobile phone plan while you credit file has these defaults.

    5. What you should do to make sure fraudsters don’t obtain your personal information

    One important change you can make right now, is to change the way you use the internet. Keep your passwords and social networking settings as strong as possible.

    Here is some information that Stay Smart Online has provided to help young people in Australia today take steps to use social networking safely:

    • set your online profile to private and be discerning about who you accept as your ‘friend’
    • protect your accounts with strong passwords
    • have a different password for each social networking site so that if one password is stolen, not all of your accounts will be at risk
    • think before you post – expect that people other than your friends can see the information you post online
    • don’t post information that would make you or your family vulnerable – such as your date of birth, address, information about your daily routine, holiday plans, or your children’s schools
    • don’t post photos of you or your family and friends that may be inappropriate – or that your family and friends haven’t agreed to being posted
    • never click on suspicious links – even if they are from your friends – they may have inadvertently sent them to you
    • be wary of strangers – people are not always who they say they are. It’s a good idea to limit the number of people you accept as friends
    • always type your social networking website address into your browser or use a bookmark.
    • If you suspect any fraudulent use of your identity you should report it to your social networking service provider and your local police.

    MyCRA Credit Rating Repairs is proud to be a Partner for Privacy Awareness Week 2012. For more youth resources visit the PAW Website http://www.privacyawarenessweek.org/youth.html.

     

    Image of boy: David Castillo Dominici/ FreeDigitalPhotos.net

  • MyCRA Partners Privacy Awareness Week 2012

    MyCRA Credit Rating Repairs is proud to be a Privacy Awareness Week (PAW) Partner for 2012 which runs 29 April to 5 May.  The team at MyCRA hope we can help educate more people on Privacy Issues this week and in doing so reduce the numbers of identity theft cases in Australia. Privacy of your personal information is crucial to prevent identity theft and subsequent credit fraud. This week, through information provided by the Office of the Australian Information Commissioner (OAIC) and also through our own information, we want to help clarify how Privacy (or lack of it) can affect your credit file and promote safety of your valuable personal information.

    This post features a newsletter titled “Privacy It’s All About You” provided by the OAIC which will clarify the origins of PAW and the importance of Privacy in your business, your life and for maintaining your good credit history. Please find full newsletter below:

    Privacy: it’s all about you

    Privacy Awareness Week (29 April – 5 May) is an annual event during which the Asia Pacific Privacy Authorities join forces to remind everyone to take steps to protect their own privacy and safeguard personal information about others that they might hold.

    “Privacy is recognised in many countries, including Australia, as a human right,” says Privacy Commissioner Timothy Pilgrim. “Serious consequences can arise when someone’s privacy is breached and we all have responsibilities to look after the personal information we handle.”

    Organisations and government agencies covered by the Privacy Act must meet responsibilities when collecting, using and disclosing personal information. This includes giving sufficient notice about why personal information is being collected and how it will be used and disclosed.

    Businesses covered by the Privacy Act are subject to ten National Privacy Principles or NPPs while most Australian, ACT and Norfolk Island government agencies must comply with eleven Information Privacy Principles or IPPs.

    Quick privacy tips for business and government agencies:

    • Don’t collect personal information that is unnecessary for your business
    • If you do need to collect people’s personal information, tell them why you are doing this, what the information will be used    for and how long it will be kept
    • Make it clear who will have access to that personal information, including any third parties
    • Take steps to destroy or de-identify personal information that is no longer required, subject to other record keeping    requirements.

    What about you?

    When it comes to protecting your own information, Mr Pilgrim is urging all Australians to be increasingly more vigilant about protecting their information.

    “You really need to pay attention to what information you are sharing and how it may be used, particularly online and when using smartphones, where personal information is routinely collected and stored by any number of entities.”

    Mr Pilgrim says people tend not to think about what information they are giving away or what will happen to it, especially as they make quick transactions online.

    Know what’s going on

    When your online search history is aggregated with other information you may have shared online, a detailed picture emerges that could compromise your privacy.

    Most search engines today track and store details about your browsing habits to help guide you to the information you are seeking. But Mr Pilgrim says that many of us remain unaware of how this happens or where our information may end up.

    “Find out how your information is being used by checking the privacy policy of the search engines you use.  If you want more control, look for options that allow you to prevent aggregation and keep information you post across various accounts separate.”

    Different search engines operate in different ways.  So if you are unhappy with the way your information is being used by one provider, consider using another.

    “I’d encourage people to always use the provider that offers them most control about how their personal information is used,” Mr Pilgrim added.

    Similar issues apply to apps: when you download them, you usually agree to your personal information being collected in some way.

    “Next time you decide to download an app, take a moment to look at the terms and conditions that set out what you are signing up for, what type of information the app developer is collecting and how it will be used.”

    While these kinds of details can be buried in the fine print, Mr Pilgrim says it’s worth making the effort to know and understand what you are agreeing to so your information is not used in unexpected ways.

    “Just as in the real world, if you want to safeguard your privacy, you need to pay attention to what information you are handing over and ask companies what they are doing with it.”

    Find out more at www.privacyawarenessweek.org/oaic

    Stay tuned for more information on Privacy, your personal information and your credit file.

    If you think you may be a victim of identity theft, firstly contact Police who will assist you.

    If identity theft has affected your credit file (credit fraud) and you need help with removing negative listings such as defaults and clearouts which should not be there, it might be helpful to contact a credit rating repairer to go through your options for credit rating repair.

    Graham Doessel, Founder and CEO of My CRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Image: suphakit73 / FreeDigitalPhotos.net

  • Credit reporting accuracy advocate throws credit rating repair fee structure under the spotlight

    Media Release

    Consumer advocate for credit reporting accuracy throws credit rating repair fee structure under the spotlight.

    26 April 2012

    A consumer advocate for accurate credit reporting says the fee structure for the credit rating repair industry must be investigated with a view to creating some best-practice reforms in the interests of consumers.

    Graham Doessel, foundation member of an industry body in the early stages of development, the Credit Rating Repair Industry Association of Australasia (CRIAA) and CEO of credit rating repair company MyCRA, says the industry is ripe for criticism for confusing consumers due to the vast differences in fee structure across credit rating repair companies and lack of clear guidelines for advertisement and configuration of customer payments.

    “Where the credit rating repair industry falls down, is that there are some inconsistencies in the way companies are delivering and advertising their services – some are not advertising their fees, some are charging way too much and delivering too little – and this creates mistrust across the board and tarnishes the reputation of what is actually a necessary service,” he explains.

    This mistrust was apparent in 2010 from credit reporting agency Dun & Bradstreet, who advised consumers in a media release to be wary of third party promises to remove negative listings from credit reports.

    “Dun & Bradstreet urges consumers to think carefully about these services arguing that not only are the third party fees unnecessary but promises to remove adverse events are often unfulfilled. Instead consumers should contact regulated credit reporting agencies directly to obtain a copy of their report and if they believe it contains any errors they can discuss that with the agency at no charge. If consumers do feel they need third party advice they should seek assistance from an independent financial counsellor or advisor,” Dun & Bradstreet advised (1).

    Mr Doessel says a good credit rating repairer is not only valid, but crucial to getting errors removed from consumer credit files.

    “Consumers are just not getting creditors to remove inconsistencies on their own. Yes, you can contact creditors and credit reporting agencies yourself and get credit file inaccuracies addressed – but it is a bit like defending yourself in Court. There’s just too much time involved in investigation, knowledge of legislation and negotiation ability required to make a successful case yourself,” he explains.

    He believes the implementation of the CRIAA as an industry body to help regulate codes of conduct for its members such as fee structure should give consumers and all associated entities the chance at being able to select a credit rating repairer whatever the customer business payment model and have faith that they will do the right thing by the consumer.

    “It’s about creating a level playing field for consumers – making it fair, and reasonable and giving them a system of redress from within the industry for any dodgy practices,” he says.

    Mr Doessel has published a White Paper titled Credit Rating Repair Customer Costs – A Tale of Two Business Models, which examines fee structure within the credit rating repair industry and sets out some recommendations for improvement on both models (2).

    One of the main points uncovered in the paper is the lack of clear advertisement of all fees and charges and definition of terms and conditions of payment across the board from credit rating repairers.

    “For instance, some no win – no fee customer business models can be vague in their advertising of both when payments are due, and exactly what defines a ‘win’. Also, some customers could be left angry when they find out they are charged administration costs regardless of success when it is not stated clearly these will be charged prior to the engagement of business,” he says.

    He hopes opening up for discussion customer business payment models in the credit rating repair industry will be the starting point for all relevant groups both in and out of the industry to provide their opinion on a best practice structure for customer fees.

    “Both the CRIAA and myself hope that by bringing credit rating repair customer costs into focus from all arenas we can come up with a framework which is successful and fair and which we can carry forward as the first stone which cements the entire industry and takes credit rating repair to new heights of credibility,” Mr Doessel says.

    /ENDS.

    Please contact:

    Graham Doessel – Founder CRIAA and CEO MyCRA         PH 3124 7133

    Lisa Brewster – Media Relations  MyCRA    Mob: 0450 554 007  media@mycra.com.au

    http://www.mycra.com.au/ www.mycra.com.au.blog

    MyCRA Credit Rating Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    (1) http://www.dnbcreditreport.com.au/latest_news/consumers_should_be_wary_of_misleading_credit_report_offers/indexdl_6144.aspx

    (2) http://grahamdoessel.com/wp/credit-rating-repair-customer-costs-a-tale-of-two-business-models/

  • Social Networking And Your Credit File: 5 Protection Tips

    Media Release

    5 Things You Need To Know About Social Networking to Protect Your Credit File

    27 April 2012

    A consumer advocate for accurate credit reporting is warning consumers ahead of Privacy Awareness Week (PAW) about the dangers for their credit file if they fell victim to identity theft through lax social networking settings.

    Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and Partner for PAW says identity theft threats from people posting too much personal information on sites like Facebook and Twitter are rampant.

    “Fraudsters are out there looking for your personal information. They are building a profile, and one day if they have enough information you may be unfortunate enough to have credit taken out in your name. If this happens you could not only lose a lot of money, but your credit file is likely to be riddled with negative listings you have no knowledge of,” he says.

    Privacy Awareness Week runs from 29th April to 5th May. The theme of the week is “How to Protect Personal Information While Engaging with Social Media”. MyCRA Credit Rating Repairs is proud to be a Partner to this event. (1)

    Mr Doessel explains 5 important things to know about Social Networking to protect your good credit rating:

    1. Fraudsters are looking for your personal information.

    Identity theft victims are not always ‘gullible’. Identity theft attempts occur every day. Many experts say it is not a matter of if you experience an identity theft attempt, but when. It is estimated one in six Australians may have been a victim or know someone who is a victim of identity theft. (2)

    Increasingly the crime originates from professional fraudsters whose main occupation is to steal personal information and financial details in order to commit fraud. The internet is a big source of personal information and it means identity crime can have very long arms – often it originates from overseas crime syndicates who are scouting for information on sites like Facebook.

    Identity theft is increasing because the pay-offs are huge for criminals. It is estimated identity crime costs Australians $1 billion a year. (3)

    2. They are looking for information that they can build an identity on.

    Much of the information people post on Facebook or other Social Networking sites can be very good building blocks for identity thieves. They are taking snippets here and there and building a profile on people.

    They may know your name and they may also know where you live, where you went to school, your pet’s names, your birthday, even your other family name which could be identified as your mother’s maiden name. With features like ‘check-in’s’, they also know where you are most of the time, which could also come in handy for criminals – especially if they already know where you live.

    All this information crooks extract from Social Network sites may be used in passwords or used as identifying information. After a little while, they could have enough information to go about asking for replacement copies of driver’s licences, photo identification – whatever type of identification they have suitable information for.

    Then fraudsters can attempt to apply for credit in your name. Some people have even had houses purchased in their name. Often the fraud can go undetected until you apply for credit in your own right and you are refused because a credit check reveals a long list of strange default listings.

    3. Criminals don’t care how old the user is.

    Even teenagers are not immune to having their personal information stolen. Data on young people may be ‘warehoused’ until the victim turns 18. There are reports of crooks scrolling through thousands of social networking pages purposely looking for young people for this reason, because they usually have the most open privacy settings. That information is not used right away, but is stored until the young people turn 18. They can then go on a ‘spending spree’ with the young person’s fake identity and credit.

    Superintendant Brian Hay from the Queensland Fraud Squad told Channel 7’s Sunrise Program in October last year, that criminals were targeting the personal information of our young Facebook users. (4)

    “We know that the crooks have been data warehousing identity information, we know that they’ve been building search engines to profile and build identities,” he told Sunrise.

    “We need to tell our children if you surrender your soul, if you surrender your identity to the internet it could come back to bite you in a very savage way years down the track,” he says.
    4. If criminals take out credit in your name, they won’t be so kind as to make repayments for you.

    When credit goes unpaid past 60 days, the creditor issues a ‘default’ or ‘clearout’ listing on your credit file. This listing will remain on your credit file as record for 5 years for a default and 7 years for a clearout.

    Any negative listing can mean people are refused a home loan, a car loan or any type of credit and it doesn’t have to big amounts to make a big impact. Even listings with amounts of $300 can stop someone from getting a loan. So even if there was only one instance of identity theft, your credit rating is ruined for up to seven years.

    Unfortunately there is a hard road in recovering your good name. If the listing shouldn’t be there – it is still up to you as the consumer to prove you didn’t initiate the credit and this can be difficult – often people have no idea how someone got their personal information in the first place.

    5. Bump up your privacy NOW on Social Networking sites to make sure no one obtains your personal information.

    One important change you can make right now, is to change the way you use the internet. Keep your passwords and social networking settings as strong as possible. Here is some information that the Government has issued via their Stay Smart Online website to help people take steps to use social networking safely (5) :

    Top tips

    ·         Always type your social networking website address into your browser.

    ·         Never use the same password that you use for your bank or email accounts. Have a different password for each social networking site so that if one password is stolen, not all of your accounts will be at risk.

    ·         Don’t automatically click on links in ‘friend request’ emails you receive. Genuine friend requests will appear on your home page on your social networking site.

    ·         Be careful about how much personal information you post online. Use privacy settings to control who has access to your information.

    ·         Be careful about the amount of information that you reveal to people you don’t know. It is easy to create a fake profile online and people are not always who they say they are.

    ·         Stop and think before you write a message or post pictures. Ask yourself if the information you are sharing is something you want your future employers, friends or family to see. Even items you delete can remain on the Internet for years.

    If people find out their credit rating has been damaged through identity theft, Mr Doessel says the first step is to contact Police, and the second step is to ask Police if they are eligible for a Victims of Commonwealth Identity Crime Certificate – which is available from their local Magistrate’s Court. (6)

    “Identity theft recovery can be a lot of work – but if people have their credit rating damaged it’s a point worth fighting for. If people have neither the time nor the skill to prepare their own case for listing removal, they can always contact a reputable credit rating repairer to help,” he says.

    /ENDS.

    Please contact:

    Graham Doessel – Founder and CEO MyCRA       (07) 3124 7133

    Lisa Brewster – Media Relations  MyCRA    Mob: 0450 554 007 media@mycra.com.au
    http://www.mycra.com.au/ www.mycra.com.au.blog

    MyCRA Credit Rating Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    (1) http://www.privacyawarenessweek.org/oaic/2012_partners.html
    (2) http://www.attorneygeneral.gov.au/www/ministers/mcclelland.nsf/Page/MediaReleases_2011_ThirdQuarter_3July2011-Newresearchshowsidentitytheftaffectsoneinsixpeople
    (3) OECD Committee on Consumer Policy, Online Identity Theft, February 2009, p. 37
    (4) http://au.tv.yahoo.com/sunrise/video/-/watch/26825601/child-identity-theft/
    (5) http://www.staysmartonline.gov.au/home_internet_users/protect_yourself2/safe_social_networking (6) http://www.ag.gov.au/www/agd/agd.nsf/Page/Crimeprevention_CertificatesforVictimsofCommonwealthIdentityCrime?open&query=victims