Bad Credit Rating Removal Case Study
Client Profile:
| Name: | Jemma* |
| State: | NT |
| Sex: | Female |
| Age: | 36 |
| Married/Single: | Single |
| Listing Type: | Default |
| Original Creditor: | Telstra |
| Current Creditor: | Credit Corp |
| Paid / Unpaid: | Paid |
| Listing Amount: | $1820 |
| Commenced work: | 17/11/2017 |
| Default Resolution: | 19/01/2018 |
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Credit Repair Background:
Jemma advised Telstra of remote access use on her phone and gave them an ACORN reference number to load on to account. She advised Telstra that she wanted it investigated before she paid the bill. Telstra gave her no assistance or direction on what to do when she went in the store. Jemma also had been in hardship as she had to quit her full time job in 2015 to care full time for her mother. She was on the careers payment with no savings.
What were any challenges with the creditor?
The ombudsman took awhile to respond to our complaint sent as they were experiencing high volume of complaints.
Why was the listing removed?
MyCRA Lawyers lodged a complaint with OAIC based on breach of section 21E of the privacy act and APP 12. Credit Corp agreed to remove the default listing if Jemma agreed to withdraw her OAIC and CIO complaint. Jemma accepted this resolution.
Summary:
Jemma was referred to our Law Firm by her mortgage broker. Jemma engaged MyCRA Lawyers to investigate the likelihood of removal of a default listing on her credit file. The listing was the direct result of the time Jemma's mother had cancer and passed away last year. Jemma only discovered the bad credit default listing when she applied for finance and was declined. MyCRA Lawyers negotiated the successful removal of her bad credit default listing in 63 days. Jemma* can now achieve finance approval. Congratulations Jemma and good luck!
Jemma’s* name has been changed to protect privacy
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