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Tag: DVS

  • Attorney-General’s survey shows identity theft is on mind of most Australians

    A national identity theft survey reveals that most of us are worried about identity theft, and the number of us who have been or know someone who has been a victim of identity theft has increased. We look at what the survey reveals, whether these fears are founded, and what we can do to alleviate them.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au

    The Attorney-General Nicola Roxon has published results of a nationwide survey into identity theft. The research released today was commissioned by the Attorney-General’s Department and repeats a similar id theft survey conducted in July 2011. The key findings include:

    • 89 per cent of respondents are concerned about identity theft and 61 per cent think identity theft will increase in the next year

    • 24 per cent of respondents had been, or knew someone who had been, a victim of identity crime in the last six months – an increase of seven per cent since 2011

    • When identify crime occurred, 58 per cent involved the internet, through either a virus or an online scam, 35 per cent involved the loss of a credit or debit card, 18 per cent involved mail theft and 9 per cent involved the theft or loss of physical identity documents such as a passport and drivers licence.

    The results of this research will inform the review of the National Identity Security Strategy currently being undertaken by the Department in conjunction with the States and Territories.

    Ms Roxon assured Australians there were solutions and preventative measures to combat the ongoing problem of identity crime, which is one of the top three enablers of serious and organised crime in Australia, and can have serious financial implications for business, governments and individuals.

    “While identity theft is understandably concerning, Australians can take some simple steps to protect their identity,” Ms Roxon said in a statement to the media.

    “Making sure you don’t respond to suspicious e-mail or store personal details on your mobile phone are two easy steps to prevent identity theft.”

    She also made mention of the Document Verification Service – currently a government agency service which allows key identity documents such as passports, driver licenses and birth certificates to be cross-checked between departments. The government will roll out the DVS to the private sector next year.

    “From next year, the financial and telecommunications sectors will be able to access the DVS to check Commonwealth identity documents, such as passports and visas – further helping the private sector to protect their customers’ identity,” she said.

    Should Australians be afraid of identity theft?

    From our point of view, the more you are educated about identity crime and how to prevent it – the less fear it sparks in your mind.

    Let’s look at a broader survey – the Australian Bureau of Statistics Personal Fruad Survey. This surveyed a total of 1.2 million Australians over 2010-11 and was released in April this year.

    Whilst it was reported that Australians lost in total $1.4 billion due to personal fraud, the ABS puts the national vicitmisation rate for actual identity theft at 0.3% (a decrease from 0.8% in 2007).

    Perhaps there has been an increase in identity theft since the ABS survey was published, but what may likely have occured, is that people are talking about identity theft more. It could be that more people “know someone” who has been a victim of identity crime or personal fraud. Could we assume that more people are talking about their experiences, and hopefully reporting instances of fraud and identity crime?

    Without people reporting instances of identity theft, it is difficult to get ahead of fraudsters.

    It is a very real fact that full-blown identity theft – where someone steals your personal information and assumes your identity – can have very disastrous consequences. Identity fraud can involve crooks taking loans out in your name. This not only means you could be lumbered with random debt, but often you are unable to get any loan of your own for 5-7 years because your credit file is blacklisted when these debts fall into default.

    The message we want to send is that your personal information needs to be guarded well. If you safeguard your personal information as much as possible, you put yourself at less risk of identity theft.

    Educate yourself on the ways that fraudsters could misuse your personal information or your credit rating. Put as many preventative measures in place as you can (such as anti-virus software, paper shredder, safeguarding information, regular credit file checks) to ensure that you have the least possible chance of becoming a victim.

    And most importantly, stay up to date with scams that are out there. Identity crime and scams are changeable – what worked for fraudsters one week quickly becomes public knowledge, so they move on to something new. Getting on to something like StaySmartOnline’s Alert Service, or checking SCAMWatch regularly will go a long way to helping you to stay ahead of identity crime.

    And talk, talk, talk about what you know about identity theft, to help educate the community around you. Talk especially to young people who might not fully understand the consequences of giving away their personal information (and there are consequences even for under 18’s) and also talk to older people – who may be more vulnerable to these predators and could need help with education and updates to computer software.

    If you or someone you know have been a victim of identity crime which has impacted your credit rating, all may not be lost. We may be able to help you recover your good name. Contact a Credit Repair Advisor on 1300 667 218 to discuss your suitability for removing bad credit, or visit our main website for more information www.mycra.com.au.

    Image: Salvatore Vuono/ www.FreeDigitalPhotos.net

    Image 2: phanlop88/ www.FreeDigitalPhotos.net

  • Banks, telcos to have access to better id theft prevention through document verification (DVS)

    Identity theft…what can we do to prevent it and in doing so protect our credit rating from misuse? We look at how it occurs, and what the Federal Government is doing to help minimise the instances of identity fraud through implementing a better system of verifying important personal information.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    How do identity thieves go about taking credit out in your name? If they have enough personal information about you, such as your full name, date of birth, and heaven forbid your mother’s maiden name – fraudsters can forge identity documents, or request new ones in your name, which then gives them access to funds via your clean credit rating. This credit is left owing and you are stuck with a mountain of debt, and a bad credit rating you probably don’t even know about until you go and apply for credit yourself and are refused because of defaults you didn’t initiate.

    This doesn’t occur as regularly as other types of personal fraud – but it occurs more than you might think. Current statistics from the Australian Bureau of Statistics 2010-11 Personal Fraud Survey estimates that a total of 1.2 million Australians, or 6.7% of the population aged 15 years and over, were a victim of at least one incident of personal fraud in the 12 months prior to interview. Within these figures, 0.3% of the population had been a victim of specific identity theft. This amounts to 44,700 Australians. These were the people who admitted to being duped. Identity theft is one of the most under-reported crimes, due mostly to embarrassment from the victims. It is also extremely difficult to Police, with it often being initiated from overseas crime syndicates. So prevention in this case is often better than the cure.

    For those of you who have been following our updates on identity theft prevention, you may remember the government’s introduction of The Document Verification Service – a national service which allowed government agencies which took it up to verify documents. In May the Attorney-General announced her plans to roll the DVS out into the private sector we blogged about this then in the article Identity theft prevention in budget 2012. She spoke yesterday of the intended service, and said it will be available for the private sector from 2013.

    Yesterday Computerworld published an article Identity crime in sights of Australian Attorney-General detailing the Attorney-General Nicola Roxon’s comments about the DVS during the Security 2012 conference in Sydney.

    She told delegates the move will save businesses money by reducing unnecessary manual processes, data collection and record keeping.

    “It will also help to support law enforcement agencies such as the Australian Federal Police [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][AFP] in their efforts against identity crime,” she said.

    The DVS was introduced as an electronic online system used by government agencies to check whether a proof-of-identity document that has been presented by a person applying for a benefit or service is authentic. If a document matches information held by the issuing agency, a positive response is returned. The service does not store personal information, but allows verification only.

    “Requests to verify a document are encrypted and sent via a secure communications pathway to the document issuing agency,” Ms Roxon says in a statement on the AG website.

    A spokesperson from the Attorney-General’s Department said that it expects to be able receive applications for private sector access to the DVS from the end of 2012.

    “This would allow the private sector to commence verifications of documents from September 2013, possibly earlier,” the spokesperson told Computerworld.

    The Federal Government set aside $7.5 million in this year’s Budget to extend the DVS to the private sector from 2013-14.

    “The DVS will provide a tool to help reduce the incidence of identity fraud and improve the integrity of consumer identification used by the banking and finance, telecommunications, aviation and maritime security industries,” read the Budget 2012-13 documents.

    Perhaps the introduction of the DVS into the private sector will encourage those government agencies which have failed to take up the service to implement it.

    Last year prior to the private sector introduction, the DVS was criticised for its inadequate take up amongst government identity issuer and user agencies. At the time we blogged about it (Can official documents be forged to commit identity fraud?), agencies such as Centrelink, the Department of Immigration, and state road authorities and birth and death registries, were not connected to DVS.

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  • Identity theft prevention in Budget 2012

    The Government is continuing with its plans to implement a national system for identity theft prevention through document verification by opening up its system to the private sector – despite or because of the slow uptake amongst government entities. The Government is holding on to the failing service in the hope of recovering money through the private sector. We look at this service and the benefit for identity theft prevention and protection of your credit rating.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Identity theft which escalates to fraudulent identity documents invariably can lead to the perpetrator being able to take out credit in the victim’s name. Access to credit cards, loans and even property can all be possible. The victim can lose their ability to obtain credit if their credit rating is tarnished through identity theft. They may even be refused a mobile phone plan for the term of the credit listing – which is between 5 and 7 years depending on the listing type.

    So a few years ago the Government attempted to prevent the growth of fraudulent identity documents by implementing the National Documentation Verification System (DVS).

    The DVS forms part of the National Identity Security Strategy and is intended to provide an electronic validation platform that allows authorised government agencies to cross-check identity documents to identify their clients and prevent identity theft or fraud and misuse of the victim’s good credit rating.

    “It helps protect people’s identity and their privacy by allowing documents commonly used as evidence of identity to be checked electronically, quickly and directly by the document’s issuing authority,” Former Attorney-General Robert McClelland said in a statement to the media.

    “Through the DVS it is possible to verify the validity of Australian-issued passports, visas, as well as birth, marriage and change-of-name certificates and driver licenses from States and Territories.”

    According to ZDNet this week, the Government plans to spend $7.5 million more on this service to open it up to local businesses. ZD Net says in its story Budget 2012: ID verification opened to business, this is in order to recoup losses from the system’s troubled deployment since its $28.3 million inception in the 2006-7 Budget.

    In our post last year Can Official Documents Be Forged to Commit Identity Fraud? we blogged about the flailing DVS system. The road to implementation of this system had been neither cheap nor easy, with many reports of agencies failing to implement the system.

    At the time, technology and security publication, CSO criticised the slow take-up of the service in its article ‘Australia crawls towards its answer to identity fraud’.

    The story features the Australian National Audit Office’s report on the program’s implementation. The Report slammed the program’s sluggish roll out, noting that the “rarely used” system was unlikely to strengthen Australia’s personal identification process in the near future.

    It says the main problem was that many of the identity issuer and user agencies, such as Centrelink, the Department of Immigration, and state road authorities and birth and death registries, were not connected to DVS. Verification using the system also took longer than 20 seconds in a quarter of transactions, eroding its promised efficiency gains and convenience

    Possible merits for business

    According to Attorney-General Nicola Roxon this week, opening the system up to the private sector will allow the government to recover the cost of the program by bringing in an estimated revenue of $6.9 million per year through transaction fees for the service.

    The government claims that the service will help businesses save money by reducing unnecessary manual processes, data collection and recordkeeping. It has already seen interest from businesses in the telecommunications and financial-services industries.

    “Extending the document-verification service to business will improve identity security and support law-enforcement efforts against identity crime,” Roxon says in ZD Net.

    Businesses will be able to apply to use the service from the end of this year.

    The verification service does not allow access by agencies or private companies to the databases themselves, but rather sends encrypted verification requests to the relevant document issuing authority, which returns either a ‘yes’ or ‘no’ response to verify that person’s identity.

    With an ever-growing risk of identity theft for consumers and with it the pressure of compliancy to stronger privacy laws for business we may see this system take off as a potential safeguard for identity verification in the private sector in the future.

    If you would like more infromation about identity theft or need help in recovering your good credit rating, contact a reputable credit rating repairer, MyCRA Credit Rating Repairs tollfree on 1300 667 218 or info@mycra.com.au.

    Image: photostock/ FreeDigitalPhotos.net

  • Australia’s identity theft prevention improving

    It seems the nation has ramped up its focus on identity theft. We are more fearful of this crime than we are of a terrorist attack, and this is due in part to recent global data breaches which have directly affected the security of Australians. It is also due to the long lasting effects of identity theft and the difficulties that can ensue with our credit rating.

    Improvements occurred to our national strategy on identity theft this week, with the Attorney-General, Robert McLelland announcing two more states have signed on to the Government’s national Document Verification Service (DVS). This service allows authorised government agencies to cross-check identity documents to prevent identity theft or fraud.

    Identity theft occurs when someone uses our personal details without our knowledge for the purposes of fraud. It is occurring more readily than ever with the mass use of technologies such as the internet, social networking, i-phones and credit cards.

    Nowadays we conduct so much of our financial and personal business online and via our phones. When we shop online – we give over passwords, personal details and credit card details. When we want to catch up with someone, we do it via Facebook or Twitter – giving over details like where we are, who we’re with, when we are away from home.

    The reason we do all of this is because it is so darn convenient and fun. Our relationships can change, improve. Sometimes jumping online to pay our bills or pick up some birthday presents can be the only way we have time to get those things done nowadays.

    Unfortunately, it is also a convenient way fraudsters can extract details which may be used in order to set up fake identification in our name. Criminals may only need a small amount of very precise information about us to go about requesting ‘replacement’ copies of our documentation, or to create a fake document that can all be used to obtain credit in our name.

    Apart from the initial monies which may be lost due to fraud, the major consequence of identity theft is the destruction of our credit rating. A bad credit rating means most people are black listed from obtaining mortgages, personal loans, credit cards and even mobile phone plans for the term of the listing which is 5-7 years. Any way the Government can improve its system to protect people from this kind of fraud should be well received.

    This week, Victoria and Western Australia joined the rest of Australia in using the DVS, which Mr McLelland says will allow documents commonly used as proof of identity to be quickly checked electronically by the issuing agency.

    “For example, if you are using your Australian Passport as proof of identity to apply for a copy of a NSW Driver License, the NSW Roads and Traffic Authority will now be able to instantly verify the authenticity of the passport with the Australian Passport Office.  This ensures that documents haven’t been cancelled or personal information falsified.” Mr McLelland says.

    He says the purpose of the DVS is purely to allow authorities to verify document authenticity, and no information will be retained on any central database.

    “A number of State and Territory and Commonwealth Government agencies are already using the system. It’s already possible to verify the validity of Australian-issued passports, visas, and birth certificates and driver licenses from other States and Territories through the DVS,” he says.

    However, according to a recent article by CRN Magazine’s Liz Tay, an audit conducted last year by the Australian National Audit Office found the $28.3 million service had “significant problems” and was rarely used.

    “Auditors reported that the DVS performed less than ten transactions a day – well under initially expectations of one million a day – and was weighed down by issues with timeliness and accuracy,” the article says.

    This comes as the Government released results from an identity theft survey last week which showed 1 in 6 Australians have been or know someone who has been a victim of identity theft or misuse in the past 6 months.

    Let’s hope the government takes the necessary steps to improve its system to ensure it is genuinely going to make progress in the fight against this ever-growing war on identity crime.

    Suspect identity theft? Visit the MyCRA Credit Repairs website for help with what to do and how to repair your credit rating following identity theft.

    Image: Salvatore Vuono / FreeDigitalPhotos.net