MyCRA Specialist Credit Repair Lawyers

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  • Go for broke – but only as a last resort

    bankruptIf you are on the cusp of bankruptcy, one of the most important things you can have is great advice. Yesterday I was featured in a Sydney Morning Herald article about going bankrupt. This was a lengthy article on the process of bankruptcy, the statistics in Australia, and some of the repercussions of bankruptcy – both financial and psychological. The article highlighted my story as someone who has been through the experience, and has come out the other side. We feature this article in its entirety. In addition, we include a little bit more about how the process of bankruptcy was instrumental in my credit repair business and also some more facts about the decision-making process around being in debt, and why going bankrupt, should really be the last resort for your credit file.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au.

    Below is the Sydney Morning Herald article about bankruptcy:

     

    Go for broke – insolvency can be the best solution

    June 19, 2013 By Sylvia Pennington Sydney Morning Herald

    What happens next for thousands of bankrupt Australians?

    Snowballing debts and no means to repay them … going bankrupt is the last-ditch option for those in a financial hole too deep to climb out from.

    But what happens next for the thousands of Australians who take this option each year? Some high-profile down-and-outs, such as former childcare mogul Eddy Groves, who was declared bankrupt in January, head overseas for a new start or are cushioned by their partner’s cash. For others, it can be a painful return to the starting blocks and a hard slog back to solvency. Graham Doessel, the founder of credit repair service MyCRA, is marking 10 years since his discharge from bankruptcy.

    IMG_5030His promotions business in Hervey Bay, Queensland, went under in 2000, a year after he discovered a former associate had siphoned off $135,000, including funds borrowed for expansion.

    Doessel says he found out the business was in trouble when he arrived at his office to find the locks had been changed. He spent a year trying to return to the black before accepting that bankruptcy was the only way forward.

    While in some senses a relief after a year of desperate ducking and weaving – ”weeks and months of robbing Peter to pay Paul” – Doessel says getting his head around what had happened took at least a year.

    Rather than seek white-collar work, he bought a pressure washer and began cleaning driveways for $50 apiece in an effort to put food on the table.

    ”I was struggling to raise a family … I went through a period of depression – life really sucked,” Doessel says.

    The repossession of his car compounded his woes. Before it was taken, ”that power pole looked so inviting”, he says.

    ”It’s not even in my personality to think like that – it’s very out of character.” Living without access to credit was an ongoing challenge, as was the embarrassment of being known as bankrupt in a small town, the latter so much so that Doessel moved his family to Brisbane for a fresh start.

    Excessive use of credit

    There were 22,163 bankruptcies in 2011-12, according to the Insolvency and Trustee Service Australia, the federal agency that administers the sector.

    NSW topped the list with 7627 bankrupts, followed by Queensland with 6251, Victoria with 4249 and Western Australia with 1567. Men comprised 57 per cent of the total in 2011. Typically they were single with no dependants.

    Forty-seven per cent of bankrupts were unemployed at the time of becoming insolvent and 78 per cent earned less than $50,000 in the previous 12 months. About one-third had between $20,000 and $50,000 of unsecured debts and most did not own property or other assets that could be sold to repay creditors.

    Unemployment or loss of income was cited as the cause in 34 per cent of cases, followed by excessive use of credit facilities, including losses on repossessions, high interest payments and pressure selling, at 22 per cent.

    Accountant and financial adviser Steve Enticott says fear of long-term consequences and stigma deters many Australians from going bankrupt, when, for some, it’s their best option.

    ”I see people locking down, thinking it’s a stain for the rest of their lives,” Enticott says.

    Some struggle with the notion of having the financial equivalent of a scarlet letter against their name for seven years.

    Bankruptcy generally lasts three years but details remain on credit reference databases for an additional four.

    Employment prospects can also be affected. Bankrupts are allowed to work but are restricted from some industries and barred from operating licensed businesses.

    Others fear it will affect their relationship prospects or be a dirty little secret to be outed when a new partner suggests buying a place together or applying for joint credit. But for many, concern about the repercussions is outweighed by relief.

    Depression and anxiety

    Debbie Hannaway, a manager with Moneycare, the Salvation Army’s financial counselling service, says clients considering bankruptcy have generally been down for months. Seventy-five per cent suffer from depression and anxiety, which is ameliorated once they eventually file the papers.

    ”The relief is instantaneous,” Hannaway says. For Michael McCarthy, 39, it’s meant respite from financial pressure that heightened the difficulty of coping with a personal tragedy.

    Life for McCarthy, now a carer for his mother, began to fall apart in 2010 when his long-term partner died of a heart attack. He was left grief stricken, unable to return to the bottle shop where the pair had worked together and struggling to meet monthly repayments of $1200 on a car they had bought jointly under finance six months earlier.

    The car was repossessed and auctioned, leaving McCarthy $40,000 in debt; a sum impossible to repay on his weekly income of about $450. He declared bankruptcy in mid-2011, shortly after attempting suicide.

    ”Nothing went my way,” McCarthy says.

    ”I’d given up on everyone and everything.” Bankruptcy felt like ”the cheat’s way out”.

    ”I didn’t want to do it but was just left with no other choice,” he says.

    Enticott says focusing on rebuilding is the best way for bankrupts to move forward.

    ”You’ve got to be really positive about it,” he says.

    ”You need to have a vision and a plan, not go, ‘Woe is me, woe is me.’

    ”You’re bankrupt, it’s a First World problem … life can continue on.”

    Going broke – how do you do it?

    Individuals declaring bankruptcy must lodge a Debtor’s Petition and a Statement of Affairs with the Insolvency and Trustee Service Australia (ITSA). Applicants can choose a registered trustee to administer their affairs or use the Official Trustee. Trustees sell the bankrupt’s assets to repay creditors, collect contributions from their income, and investigate their affairs to recover assets transferred to others.

    Most of the information provided to ITSA becomes publicly available. Some personal details — name, address, date of birth and occupation — along with details of the bankruptcy administration are recorded permanently on the National Personal Insolvency Index (NPII). Credit-rating organisations have access to the NPII and being listed can affect applications for credit. Bankruptcy applications can be rejected by ITSA if it thinks the debts can be repaid in a reasonable time and the applicant has been bankrupt previously or is generally unwilling to pay creditors.

    What else I learnt about bankruptcy

    My experience as both a broker and a consumer at the wrong end of credit reporting was the driving force behind MyCRA. My experience with bankruptcy meant I learnt a hell of a lot about the credit reporting system. One of the main things I discovered – was that help was hard to find.

    Bankruptcy prompted a career change, and I retrained as a mortgage broker. In 2003 with the assistance of a close friend, the company called Mortgage Power was started, which then became Mortgage Now in 2004. Over the next five years, Mortgage Now grew to be known as the largest exclusively nonconforming mortgage brokerage in Australia.

    Brokering gave me many opportunities to help everyday people avoid the mistakes I previously made myself.

    It was whilst researching other non-bankruptcy options to develop plans to help other people in similar situations that I came across the concept of repairing bad credit. I learnt that many clients had negative listings appearing on their credit file that shouldn’t have been there – listings that were stopping them getting a home loan at normal interest rates.

    These people had been victims of the fall out of incorrect credit reporting – and were paying dearly for it. I was happy to help them get a non-conforming loan, but remember feeling as if they had been dealt a very unfair blow – especially when considering how much more in interest they would end up paying for someone else’s mistake.

    Broking was going very well, until the Global Financial Crisis. The non-conforming market was hit very hard. Sub-prime lenders were folding at a rate of knots – and this meant Mortgage Now was suddenly struggling to find lenders despite having more clients than ever before.

    This led me to remember the thousands of clients who were faced with bad credit that shouldn’t have been there. So instead of giving up, I went back to basics, and found out how these clients could be helped.

    After extensive studying of Australian credit reporting legislation I was able to come up with a framework for the solution to credit rating errors. I found it was possible to work on behalf of a client and conduct an audit-like investigation on their case – instructing their Credit Provider to remove negative listings where it was ascertained they were listed incorrectly, unfairly or in error.

    And MyCRA Credit Rating Repair was born.

    Facts about bankruptcy

    If you become insolvent, there are two options as part of the Bankruptcy Act 1966 – A formal Debt Agreement, or Bankruptcy. But I must stress, if you are in deep with debt, you owe it to yourself to exhaust all other options before entering into either of these agreements.

    Talk to your Creditors – most don’t want to have to commence legal action against you, and will try to help you with repayment variations if they can. If Creditors have not commenced legal action yet, you may be entitled to relief under financial hardship provisions.

    The Consumer Credit Legislation Amendment (Enhancements) Bill 2012 took effect in March 2013, which allows for greater ease of request for financial hardship variation and will generally be encouraged as a deterrent to any kind of credit file blemish or prior to someone having a court Judgment or a last resort-Bankruptcy filed against them.

    For some people, bankruptcy can be a welcome relief from compounding financial pressure.

    For anyone going down this road, my advice is, to get advice, and even get a second opinion, before taking any steps to bankruptcy that could impact your financial future.

    The ramifications of bankruptcy

    When either Bankruptcy or a Formal Debt Agreement is proposed or implemented a Bankruptcy Notation is recorded on your credit file.

    A formal Debt Agreement may be a nice form of Bankruptcy, but make no mistake – it is still part of the Bankruptcy Act 1966. Both options will impact a consumer’s credit file and ability to obtain credit for 7 years. But what’s more, you will be allocated a Bankruptcy number, which remains part of your credit history for life.

    Your name and other details appear on the National Personal Insolvency Index (NPII), a public record, for the proposal and any debt agreement.

    Other than difficulties obtaining credit, having a Bankruptcy recorded can also impact business situations, and in some cases may impact employment opportunities. You can’t get away from this notation, and answering the question ‘Have you ever been Bankrupt or entered into a Debt Agreement?’ incorrectly constitutes fraud.

    Where to for more information?

    Insolvency and Trustee Service Australia:  https://www.itsa.gov.au/debtors

    ‘Dealing with debt: Your rights and responsibilities’ is a government publication which gives people information on dealing with debts, debt collectors and disputes. It is available through the ASIC (www.asic.gov.au ) or ACCC websites www.accc.gov.au.

    Can MyCRA remove bankruptcies from credit files?

    No. Unfortunately we cannot remove any forms of bankruptcy from your credit file at this time.

    For more information on what we can remove from your credit file, contact a Credit Repair Advisor on 1300 667 218 or visit our website www.mycra.com.au.

    Image: David Castillo Dominici/ www.FreeDigitalPhotos.net

  • Young people falling into the credit trap.

    Media Release

    falling into credit trapYoung people falling into the credit trap.

    20 June 2013

    A recent national survey revealing a higher rate of financial exclusion amongst 18-24 year olds shows young people are in dire need of more financial education to act as a buffer against the current economic difficulties, according to a consumer credit advocate.

    MyCRA Credit Rating Repair CEO, Graham Doessel says the National Bank of Australia and Centre for Social Impact’s recent report on Financial Exclusion in Australia reveals a real problem with our young people around financial services.

    “The report shows the 18-24 age group has a low rate of mainstream credit,” Mr Doessel says.

    “This age group is either not applying for credit cards and loans, or they’re not meeting the bank’s requirements for these products due to low income, or bad credit habits such as defaults.”

    The report, Measuring Financial Exclusion in Australia released late last week, shows on the whole more than three million Australians don’t have a basic transaction account, a moderate amount of credit, or don’t have general insurance.[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][i]

    The report shows the problem of financial exclusion is growing – with the percentage of the Australian population excluded from these services rising from 15.6% to 17.7% over the past two years.

    But credit take up in the 18-24 year age group was worst, at only 11.2%, compared with 56.5% in the 50-64 age group.

    “Although demand for credit and insurance may be slightly lower amongst the segment of the population aged 18-24, their lack of access to mainstream products makes this group vulnerable to predatory lending products and to the loss of uninsured assets.”

    “It also appears that once consumers have gained access to credit or insurance, they keep it…It is possible that difficulties in entering the financial services market have a greater impact on financial exclusion than difficulties in maintaining products,” the report states.[ii]

    Mr Doessel says quality education is paramount to bridging the gap and ensuring the young people of today have access to mainstream credit in the future.

    “We need to consider the massive changes that have and are taking place in our finance systems in Australia and address whether we are successfully educating our school children and young adults in how to best work within that system,” he argues.

    He says young people should not have to learn the hard way how to be credit savvy.

    “Most young people don’t understand the ramifications of having basic credit such as mobile phone plans and electricity accounts, and that mistakes with this type of credit can see them blacklisted for five years from credit cards and home loans,” he says.

    He says the importance of better credit education for young people is two-fold.

    “With the current first home buyer figures low in comparison with other portions of the population there could be a link between the low rate of mainstream credit and subsequent low first home buyer figures,” he purports.

    “If young people start using high interest or payday loans they can end up being locked into this type of credit, through mainstream lenders avoiding this type of borrower, or through being unable to pay back the loan under difficult terms.”

    The Measuring Financial Exclusion in Australia survey found that while there are a range of initiatives relating to basic banking, matched savings, access to credit and financial literacy available in Australia, many of these programs are relatively modest in terms of scale, and all programs are subject to funding and sustainability pressures.

    “Overall, the efforts to address financial exclusion in Australia appear to be dwarfed by the scale of the problem. Alternative and innovative approaches to microfinance products, distribution and support services need to be investigated to meet the growing levels of financial exclusion, in a way that is sustainable,” the report states.

    Financial education was rolled out as a trial in secondary schools in January this year, but Mr Doessel says it is a case of too little too late for the young people trying to navigate the credit system today.[iii]

    “This program should have been implemented ten years ago. It could also go much further, including basic legal responsibilities and requirements for obtaining credit and smart choices around choosing credit,” he says.

    /ENDS.

    Please contact:

    Graham Doessel – Ph 3124 7133

    Lisa Brewster – Media Relations media@mycra.com.au

    Ph 07 3124 7133 www.mycra.com.auwww.mycra.com.au/blog246 Stafford Rd, STAFFORD Qld

    MyCRA Credit Repair is Australia’s number one in credit rating repairs. We permanently remove defaults from credit files.

     

    ——————————————————————————–

    [i] http://www.csi.edu.au/news/Growing_numbers_unable_to_access_basic_financial_services257.aspx

    [ii] http://www.csi.edu.au/assets/assetdoc/b572b6e2676cc726/FIN%20EXCLUSION%202013_FINAL%20WEB.pdf

    [iii] http://www.dailytelegraph.com.au/money/money-matters/schools-to-run-finance-classes/story-fn300aev-1226557978782

    Image: Stuart Miles/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Update on mandatory data breach notification laws

    mandatory data breach notificationThe long-awaited amendments to the Privacy Act 1988 making reporting of serious data breaches mandatory, has been passed in the House of Representatives and had its second reading in the Senate yesterday. We  cover what this Bill will mean if it is passed, and what it means for your credit file.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au.

    If passed by both houses, the Privacy Amendment (Privacy Alerts) Bill 2013 will be implemented as part of amendments to the Privacy Act in March next year, alongside other amendments.

    The amendments will force businesses and government agencies covered by the Privacy Act 1988, to notify people when a serious data breach affecting their privacy occurs.

    The notification requirements do not apply to all data breaches, only breaches that give rise to a risk of serious harm. Serious harm could include physical and psychological harm, as well as injury to feelings, humiliation, harm to reputation and financial or economic harm.

    The Commissioner will be able to seek civil penalties if there is serious or repeated non-compliance with the notification requirements and the Information Commissioner will be able to direct agencies and business to notify individuals of data breaches.

    The legislation has been introduced following criticism of the current voluntary reporting system. It seems when faced with a choice, many entities think of the bottom line or other publicity concerns rather than the security of people’s personal or financial information.

    A bit about how data breaches can threaten your credit file

    Personal information in the wrong hands can lead not only to identity fraud, but the misuse of the victim’s credit file, which can have significant long term consequences.

    A lot of identity fraud is committed by piecing together enough personal information from different sources in order for criminals to take out credit in the victim’s name. Often victims don’t know about it right away – and that’s where their credit file can be compromised.

    Once the victim’s credit rating is damaged due to defaults from this ‘stolen’ credit, they are facing some difficult times repairing their credit rating in order to get their life back on track.

    These victims often can’t even get a mobile phone in their name. It need not be large-scale fraud to be a massive blow to their financial future – defaults for as little as $100 will stop someone from getting a home loan.

    Once an unpaid account goes to default stage, the account may be listed by the creditor as a default on a person’s credit file. Under current legislation, defaults remain on the credit file for a 5 year period.

    What is not widely known is how difficult credit repair following can be – even if the individual has been the victim of identity theft, there is no guarantee the defaults can be removed from their credit file. The onus is on them to prove their case and provide copious amounts of documentary evidence.

    Unfortunately data breaches are difficult for individuals to have any control over, and the only way people can ensure their details are safe are to demand that the companies they deal with have strong IT systems before disclosing that information.  People should adopt the philosophy of a need-to-know basis for disclosing their personal information. They should always question the need for it to be handed over. If it is not essential, they shouldn’t do it.

    Image: Stuart Miles/ www.FreeDigitalPhotos.net

  • Mandatory data breach notification Bill before Parliament

    data securityThe Attorney-General has put before Parliament a mandatory data breach notification bill, which will require businesses and government agencies to notify people when a data breach affecting their privacy occurs. In our view this long overdue legislation is imperative to protect individuals who have their personal information unsecured in some way.  This will allow those individuals affected to take swift steps to secure their own records and personal information from identity crime. We look at why these laws are so important and how a data breach can impact a person’s credit file.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au.

    Remember when Sony was hacked? Thousands of Sony Australia customers were kept in the dark about it for some time – and there wasn’t a thing our Privacy Commissioner could do after the fact, due to there being no legal requirement in Australia on businesses or other entities to notify individuals when a data breach in their business could impact their personal information.

    Events like that – along with a long list of other breaches – have inspired changes within our legislation.

    The Attorney-General Mark Dreyfus QC handed over The Privacy Amendment (Privacy Alerts) Bill 2013, for its first reading in parliament yesterday. If passed, amendments will be implemented along with other major amendments to the Privacy Act 1988, on March 12, 2014.

    The new laws will require notification of data breaches to the Office of the Australian Information Commissioner, on all entities covered by the Privacy Act 1988, including many businesses.

    The notification requirements do not apply to all data breaches, only breaches that give rise to a risk of serious harm. The Commissioner will be able to seek civil penalties if there is serious or repeated non-compliance with the notification requirements.

    “To make sure that the new laws have teeth, the Information Commissioner will be able to direct agencies and business to notify individuals of data breaches,” Mr Dreyfus said in a statement to the media on Tuesday.

    In a Computerworld article ‘Proposed mandatory data breach notification bill read in Parliament’, Privacy Commissioner, Timothy Pilgrim, reportedly said he has supported the introduction of mandatory data breach notification laws in Australia since they were first proposed by the Australian Law Reform Commission in 2008.

    “The last couple of years have seen a number of high-profile data breaches and subsequent own motion investigations initiated by me, and research suggests that the frequency of data breaches in Australia has continued to grow over the past three years,” he said.

    Despite this upward trend, the Office of the Australian Information Commissioner (OAIC) received 46 data breach notifications in the 2011–12 financial year, an 18 per cent decrease from the previous year.

    “I am concerned that we are only being notified of a small percentage of serious data breaches that are occurring,” Pilgrim said. “Many critical incidents may be going unreported and consumers may be unaware when their personal information could be compromised.”

    Up to now, whilst organisations are encouraged to disclose data breaches to the Commonwealth Privacy Commissioner, it has not been mandatory to do so. There has been much criticism over companies “holding out” on their customers following a data breach, and waiting days or up to a week or so to notify customers that their personal information may be at risk.

    During this time, it has been argued that hackers have had free access to this personal information without the customer doing anything to minimise their own risk, such as cancelling accounts, changing passwords and flagging their credit accounts and credit file.

    We agree this is an area which is overdue for legislation, especially going in hand with other new Privacy Amendments already passed.

    We can’t take lightly the possibility that any company that keeps data on its customers could be exposed to data breaches. Identity theft is becoming more prevalent, and personal information is lucrative for fraudsters.

    Unfortunately it seems everywhere people turn some company has been hacked – and it seems every entity with a computer is vulnerable. It is still extremely scary the level of risk peoples’ personal information undergoes these days when it is stored online.

    Personal information in the wrong hands can lead not only to identity fraud, but the misuse of the victim’s credit file, which can have significant long term consequences.

    A lot of identity fraud is committed by piecing together enough personal information from different sources in order for criminals to take out credit in the victim’s name. Often victims don’t know about it right away – and that’s where their credit file can be compromised.

    Once the victim’s credit rating is damaged due to defaults from this ‘stolen’ credit, they are facing some difficult times repairing their credit rating in order to get their life back on track.

    These victims often can’t even get a mobile phone in their name. It need not be large-scale fraud to be a massive blow to their financial future – defaults for as little as $100 will stop someone from getting a home loan.

    Once an unpaid account goes to default stage, the account may be listed by the creditor as a default on a person’s credit file. Under current legislation, defaults remain on the credit file for a 5 year period.

    What is not widely known is how difficult credit repair following can be – even if the individual has been the victim of identity theft, there is no guarantee the defaults can be removed from their credit file. The onus is on them to prove their case and provide copious amounts of documentary evidence.

    Unfortunately data breaches are difficult for individuals to have any control over, and the only way people can ensure their details are safe are to demand that the companies they deal with have strong IT systems before disclosing that information.  People should adopt the philosophy of a need-to-know basis for disclosing their personal information. They should always question the need for it to be handed over. If it is not essential, they shouldn’t do it.

    The fact that our country is attempting to legislate this important area is a big step in the right direction. Forcing companies to act quickly would minimise the harm which could occur to the victims’ financial identity and credit file information. Whilst it won’t prevent all data breaches, it will encourage better security. A requirement to disclose potentially harmful breaches would mean a company’s bad security is thrown right into the limelight. And not even the big wigs would want that.

    Image: David Castillo Dominici/ www.FreeDigitalPhotos.net

  • New laws to aid in correcting your credit report: Privacy Awareness Week 2013

    correcting credit reportsThere are a number of significant changes which will impact the correction of credit reports coming through once Privacy Act 1988 (Cth) amendments are implemented in March 2014. As part of Privacy Awareness Week 2013 and this week’s theme Privacy Law Reform, we thought it would be fitting as credit repairers to stipulate those changes that may benefit consumers in the area of disputing unfair or inconsistent credit listings. There is a whole host of new information available to Credit Providers, and with this there will be an increased obligation for Credit Providers to provide accurate, up-to-date and fair information. When correcting their credit report, obviously each consumer will need to draw on different aspects of Privacy Legislation when making their case to dispute their credit listing, and this is why full knowledge of all available privacy legislation both current and new is the key to disputing credit listings. But we look at the new Australian Privacy Principles, and how they are currently interpreted in the draft Credit Reporting Code  of Conduct when it comes to access and correction of credit information.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au.

    PrivacyWeek-Banners-R1 - 2013-3

    Australian Privacy Principles

    The National Privacy Principles (NPP) has up till now been the legislation which underpins the access and correction of Australian credit reports. Come March 2014, this legislation will become the Australian Privacy Principles (APP). There have been some long awaited changes in the area of access and correction. Currently, NPP 6 covers both access and correction, and this will be split into two separate principles APP’s 12 (access) and 13 (correction) come March 2014.

    Access

    Access involves the request for individuals to access information a company holds about them, and it is an important part of Privacy legislation for credit repair. Having full access to your personal information allows you, for instance, to be privy to all the information a Credit Provider may hold about you and your account, including their client notes and their copies of documentation. To have this information is essential in order to go through and make your case for disputing a credit listing which you believe is inconsistent.

    APP 12.4 introduces a new requirement for organisations to respond to a request for access within a reasonable period, and in the manner requested by the individual, if it is reasonable and practicable to do so. This will be of great benefit to consumers, as it stipulates the requirement for timeliness when requesting information from Credit Providers. Many of our clients, and indeed individuals have experienced a significant delay in receiving, if not outright refusal to provide such information. To have a Credit Provider not provide this information can stop a case for dispute in its tracks.

    Correction

    Currently, if an individual is able to establish that their personal information is not accurate, complete and up-to-date, an organisation must take reasonable steps to correct the information (NPP 6.5). If the organisation and the individual disagree about the accuracy, completeness and currency of the information, the organisation must attach a statement to the information noting this, if the individual requests it to do so (NPP 6.6).

    Up till now, it has in many cases been difficult for individuals to establish that information is inaccurate, particularly when the Credit Provider disagrees with this claim. It has been up to the individual (or credit repairer) to go about proving the information is inconsistent.  Many individuals have no skill set for establishing proof of inaccuracy, as it requires extensive knowledge of legislation, as well the legal knowledge to negotiate with a very experienced Credit Provider.

    The Privacy Commissioner explains the finer points of new legislation to help consumers with correction in its reference material on the new Australian Privacy Principles (PDF):

    APP 13 amends the requirement in NPP 6.5 for an individual to establish that their personal information is not accurate, complete and up-to-date.

    Instead, if:

    an organisation is satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete or irrelevant or misleading, or

    the individual to whom the personal information relates requests the organisation to correct the information

    the organisation must take reasonable steps to correct the personal information to ensure that, having regard to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading.

    If an organisation corrects personal information about an individual that it has previously disclosed to another APP entity, the organisation must take reasonable steps to notify the other APP entity of the correction, where that notification is requested by the individual (APP 13.2).

    APP 13.3 requires an organisation to provide an individual with written notice if it refuses to correct the personal information as requested by the individual. The written notice must set out:

    the reason for refusal (unless this would be unreasonable)

    the mechanisms available to complain about the refusal, and

    any other matter prescribed by regulation.

    If an organisation refuses to make a correction, and an individual requests that a statement be attached to the record stating that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, the organisation generally needs to attach this statement in a way that will make the statement apparent to users of the information (APP 13.4).

    APP 13.5 introduces a new requirement for an organisation to respond to a correction request within a reasonable period. The organisation must not charge the individual for making the request, for correcting the information or for associating the statement with the personal information (APP 13.5).

    So in lay-man’s terms, it will be up to the Credit Provider, if it refuses to correct the personal information requested by an individual, to provide reasons as to why it has refused to correct the credit report, and to provide direction to the consumer about how to complain if necessary. On top of this, if the Credit Provider refuses to correct a credit report, individuals may be able to request that a statement be attached to their record showing that the information is considered by them to be inconsistent.

    Credit Reporting Code of Conduct

    Interpretation of APP’s will be set out in a new Credit Reporting Code of Conduct. Currently this document is in draft stage. There are many significant points for correcting credit reports right through this document, but in the particular area of access, correction and complaint we have these changes:

    Access

    Access to information will be

    -free every 12 months

    -free if it relates to a CP’s decision to refuse credit The CRB’s free credit report must be as easy to find as the paid report CRB is required to give a basic explanation to the info it provides to individual on their credit report.

    Correction

    Can occur whether a CRB or CP is satisfied information is inconsistent, inaccurate out of date etc. Must make correction within 30 days or longer as agreed in writing by individual CRB’s or CP’s consulted by another CRB or CP about a correction requests must be responded to promptly (recommended 10 days).

    Complaint

    Must be acknowledged within 7 days and investigated and where necessary consultation with CP’s or CRB’s may occur. A decision must be made in 30 days or longer as agreed by individual in writing.

    Integrity of Credit Reporting Information

    The other significant change is in the area of auditing Credit Providers. We believe this could bring about significant positive changes within the credit reporting system. Credit reporting agencies (CRB’s) will now have the task of providing reports to the public and also to the Privacy Commissioner (who will have final say on complaints and even new powers to penalise breaches) on complaints and corrections numbers.

    CRB’s will need to publish information on the number of correction requests received, the number of corrections successful and the number of complaints by each CP. This is with the aim to maintain the integrity of credit reporting information, and to promote accountability through providing transparency in relation to corrections requests and complaints. It will tip the scales in what has often been a case of David and Goliath. Audits will we hope identify those companies who experience problems with credit reporting that could disadvantage consumers, and force some companies to undertake reasonable steps to rectify identified issues.

    In Privacy Awareness Week tomorrow, we look at the area of Data Security and how that may impact your business…

    image: digitalart/ www.FreeDigitalPhotos.net

  • Churning – who says it’s bad?

    Press Release

    churningChurning – who says it’s bad?

    12 April 2013

    Churning for self interest is without question a highly unethical practice for a broker to perform, but a consumer advocate says when it comes to expensive credit, there can be such a thing as an ethical churn.

    CEO of MyCRA Credit Rating Repair, Graham Doessel says for clients who are currently sitting in a high interest loan, there are potentially tens of thousands of dollars which can be saved by their broker turning their loan over to mainstream credit, and he says it can happen easier than many brokers think.

    “It is often thought that if a client has bad credit, it is meant to be there, when in reality mistakes are extremely prevalent in credit reporting but it has in the past been difficult for individuals to make a case to dispute their credit listing,” Mr Doessel says.

    Traditionally clients with bad credit are steered by brokers towards the non-conforming loan market – but Mr Doessel argues they should first be given the right to have their credit listings assessed for compliance with current law.

    “A professional credit repairer will conduct an audit-like investigation on the client’s credit file – and in most cases there are compliance issues or out and out mistakes which can see the listing proven unlawful and be required to be removed from the credit file,” he says.

    He says this practice has seen his clients save thousands of dollars just in interest alone on a home loan.

    Comparison Table $400,000 loan over 30 years

    Repayment time frame Min. repayment on interest rate 10.5% Min. repayment on interest rate 6% Difference in interest paid.
    Monthly $ 3,658.96 $ 2,398.20 $ 1,260.76 
    Weekly $ 843.97 $ 553.05 $ 290.92 
    Yearly  $43,907.52 $28,778.40 $15,129.12

    Over an average three-year period in a non-conforming home loan a client with a $400,000 loan could be paying over $45,000 extra in interest.

    Mr Doessel says in these instances it is not only ethical for brokers to churn their clients, but they almost have an obligation to do so.

    “When we consider these figures, brokers are almost ethically obligated to ensure that no clients are paying this extra interest unnecessarily – which could involve going back through client databases and uncovering some of the basic circumstances surrounding the bad credit, or even more basically – by sending bad credit clients for a credit repair assessment.”

    “In the past we’ve found clients who are given that option to save themselves so much money are pretty grateful, they’re more likely to give brokers repeat business or to refer – and the advantage to using a broker becomes really evident to them,” Mr Doessel says.

    /ENDS.

    Please contact:

    Graham Doessel – CEO Ph 3124 7133

    Lisa Brewster – Media Relations media@mycra.com.au

    Ph 07 3124 7133 www.mycra.com.au www.mycra.com.au/blog

    MyCRA Credit Repair 246 Stafford Rd, STAFFORD Qld

    MyCRA is Australia’s number one in credit rating repairs. We permanently remove defaults from credit files. CEO of MyCRA Graham Doessel is a frequent consumer spokesperson for credit reporting issues and is a founding member of the Credit Repair Industry Association of Australasia.

    Image: suphakit73/ www.FreeDigitalPhotos.net

  • Fixing up Your Finances

    repairing financial damageIn our Make Credit Work For You spot this week, we look at how to dig yourself out of financial strife. ‘Repairing Financial Damage’ was written by Fran Sidoti over at Savingsguide.com.au. We hope it helps if you are experiencing some financial difficulties.

    MyCRA Credit Rating Repair  www.fixmybadcredit.com.au. https://www.facebook.com/FixMyBadCredit.com.au

    Repairing Financial Damage

    No matter how good we are with money, life can tend to get in the way of our best intentions sometimes. Whether you’ve had to dip into savings or accrued some debt on your credit card, it’s very easy to get in a spot of financial bother. If you want to dig yourself out- and pronto- here are some things you can try.  

    Set Financial Goals  

    Probably you already have some. But it’s worthwhile revisiting them, to reconfigure what you want from your finances and how you intend on getting there. Are your financial goals the same as they were 6 months ago? Has your financial situation altered, without you changing your financial set-up? Write out your short, medium and long-term goals, it doesn’t even matter how far-fetched they are. Writing out our goals is the one area in life where we can be as unrestricted as we please.  

    The Road Map  

    Now, how do you intend on achieving those goals? Was your budget a bit too stringent, or perhaps a bit too lax? Is your financial situation sustainable? If you feel as if your set-up isn’t tenable, then what needs to change? Perhaps your expenditure is too high or you need to consider other income sources to get you where you want to be in 5 and ten years time.  

    Financial Fix Up  

    Probably your short-term goals are now a bit different considering you’ve got a couple of things to fix up. If you’re looking to restore depleted savings or pay off a bit extra on your credit card, analyse what you can change in the short-term to clear yourself as quickly as possible. What expenses can you cut down on? It’s amazing to think that organising your food for the week- for example- could be enough to pay an extra $100 into your savings or credit card, and get you well on the way to recovery. If your expenses are already as tight as they can be, look at ways to earn some extra income for the short-term. You could check out freelance work, or write some blogs online. Maybe a couple of weekends helping out your mates would do the trick.  

    Structured Repayment  

    If that isn’t going to fix the issue quickly enough, or if you’re paying high interest, think about consolidating your debt into a loan and having a structured repayment plan, It could give you the consistency you need to organise your budget and will almost certainly allow you to do at a lower interest.  

    Stay Positive  

    The worst thing to do would be to beat yourself up about it. Like all things, having rock solid finances is an ongoing process and no one has it perfect all the time. Things happen, and feeling negatively about the situation is only making your life harder unnecessarily. Negativity will also make it harder to approach the situation and make it all the more tempting to stick your head in the sand. Better to reflect on the positive changes you’ve made to your finances, and how you are now completely equipped to deal with the setback. We get better at salvaging a challenge every time and although we’d all like to never have one, the chances of smooth sailing all the time are slim. So get back on the horse and you’ll be right back on top sooner than you think.

    If your credit file has met with some setbacks during the process, then you will want to reflect on what to do for your future. It really depends on where you want to be over the next five years. Your credit file will show up with any credit defaults for the next 5 years, and any late payments for the next 2 years. If you have a major financial goal you want to achieve over the next 5 years, such as buying a property, or a business venture, then you’ll need a good credit rating to borrow. You may be prevented from accessing mainstream credit (at affordable interest rates) if you have bad credit.   All may not be lost though. Depending on the circumstances surrounding your default you may be eligible for credit repair. To check this out, you can contact us on 1300 667 218.

    For more information on credit repair and how we might be able to help clear your credit file permanently, visit our website www.mycra.com.au.

    Image: David Castillo/ www.FreeDigitalPhotos.net

  • Don’t launch a cyber-assault on Australian businesses – just look in their rubbish bins.

    [fusion_builder_container type=”flex” hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”true” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” first=”true”][fusion_text]

    dumpster divingMedia Release

    Don’t launch a cyber-assault on Australian businesses – just look in their rubbish bins.

    21 February 2013

    The identities of thousands of Australian consumers could be at risk every day through simply having their personal information dumped into the rubbish bins of Australian businesses, and a consumer advocate for accurate credit reporting says this practice is an appalling oversight when personal information has become so valuable to fraudsters.

    The National Association of Information Destruction (NAID-ANZ), which is the peak body for the secure destruction industry, recently hired a detective agency to find out what customer information was being thrown away unsecured in business rubbish bins.[/fusion_text][fusion_separator style_type=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” flex_grow=”0″ top_margin=”” bottom_margin=”” width=”” alignment=”center” border_size=”” sep_color=”” icon=”” icon_size=”” icon_color=”” icon_circle=”” icon_circle_color=”” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”yes” overflow=”visible” type=”flex”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” align_self=”flex-start” border_sizes_undefined=”” first=”true” last=”true” hover_type=”none” link=”” border_position=”all”][fusion_text][i]

    The investigator went through the contents of publicly accessible waste bins used by 80 Sydney businesses that have an established responsibility to client data, with the aim of discovering the relative percentage of confidential waste that might be available on a given day.

    They found 11 per cent of those businesses contained crucial personal information readily accessible to passers-by and identity thieves.

    “Some sectors did better than others,” said NAID CEO Robert Johnson. “For instance, of the nine randomly sampled trash bins serving government offices, no confidential information was found. On the other hand, bank branches fared less well with 40 percent found to be casually discarding confidential financial information.”

    The study involved someone ‘casually’ looking at a bin, rather than dissecting it in an overly-thorough manner.

    CEO of MyCRA Credit Rating Repair, Graham Doessel says “dumpster diving”– a practice of looking through rubbish bins for personally identifiable information is well used amongst fraudsters – and unlike many other forms of attempted identity theft, can be easily prevented through careful destruction of personal information.

    “It is best practice in my organisation and I am sure in many others, to cross-shred every piece of personal information that is no longer required. If it is good enough for small business, it should be good enough for bigger business such as banks to properly dispose of this information,” he says.

    On Monday new Attorney-General, Mark Dreyfus QC warned that Australian businesses were increasingly being targeted for cyber-assaults.

    “Cyber attacks have shifted from being indiscriminate and random to being more coordinated and targeted for financial gain. Most attacks occur from outside the business, although it appears internal risks are also significant,” Mr Dreyfus said.[ii]

    Mr Doessel says whilst cyber crime is becoming increasingly prevalent, basic data destruction is still a pressing topic.

    “We can’t forget about educating Australian businesses on data destruction and this simple way they can prevent their clients’ personal information from being stolen by identity thieves,” he says.

    He says consumers should feel unnerved that it was so easy for the investigators to come across personal information in rubbish bins.

    “Pieces of personal information are basically the building blocks of identity theft. Crucial details such as full names, addresses and dates of birth can all be used to build a profile on the victim which can then be used to assume their identity and even take out credit in their name. Often victims don’t know about it right away – and that’s where their credit file can be compromised,” Mr Doessel says.

    He says once the victim’s credit rating is damaged due to defaults from this ‘stolen’ credit, they are facing some difficult times repairing their credit rating in order to get their life back on track.

    “These victims often can’t even get a mobile phone in their name. It need not be large-scale fraud to be a massive detriment to their financial future – defaults for as little as $100 will stop someone from getting a home loan for the five year term,” he says.

    He says what is not widely known is how difficult credit repair can be – even if the individual has been the victim of identity theft.

    “There is no certainty that defaults can be removed from a victim’s credit file. The onus is on them to prove their case and provide copious amounts of documentary evidence,” he says.

    /ENDS.

    Please contact:

    Lisa Brewster – Media Relations media@mycra.com.au

    Graham Doessel – CEO pH 3124 7133

    Ph 07 3124 7133 www.mycra.com.au www.mycra.com.au/blog

    MyCRA Credit Repair 246 Stafford Rd, STAFFORD Qld

    MyCRA is Australia’s number one in credit rating repairs. We permanently remove defaults from credit files.

    ——————————————————————————–

    [i] http://www.brokernews.com.au/news/breaking-news/brokers-trump-banks-in-protecting-client-info-148810.aspx

    [ii] http://www.attorneygeneral.gov.au/Mediareleases/Pages/2013/First%20quarter/18February2013-CyberattacksonAustralianbusinessmoretargetedandcoordinated.aspx

    Image: Naypong/ www.FreeDigitalPhotos.net[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Financial freedom: are you self-sabotaging?

    self-sabotaging financial freedomIn today’s ‘Make Credit Work For You’ post, we look at advice from the Editor of Smart Investor magazine, Nicole Pedersen-McKinnon. Her article “Financial freedom: are you self-sabotaging?” was featured in Sunday’s Sydney Morning Herald. Nicole gives you some excellent advice for how to make the best of your money, and make sure you are not making basic mistakes that could see you taking longer to reach your ultimate financial goal of being debt-free.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au.

    Financial freedom: are you self-sabotaging?

    IT’S likely the people around you know whether you’ll ever ”make it”; that is, make and keep enough money to secure the life you crave. They’ll know this simply by observing your behaviour. And they’ll know it quickly.

    If you’re game, ask their opinion to see if they squirm.

    The wrong attitude to your cash – leading you to do the wrong things with it – indicates a ticking financial time bomb. Here are the mistakes that will lead to an explosion:

    ■ Missing the (second) once-in-a-lifetime opportunity to repay your mortgage fast and save a fortune. Official interest rates have returned to the record lows set during the credit crack-up, and home-loan rates have plunged about 4 percentage points. Say they hypothetically stayed here and you hadn’t ever reduced your repayments, the extra $700 or so you would be contributing to a $300,000 mortgage would save you $118,000 and almost 11 years.

    ■ Keeping lazy savings. There is no excuse for holding money in low-interest savings accounts. You should be getting about 5 per cent (taxed) or, better still if you have a mortgage, an effective return of about 5.5 per cent (tax-free) by sticking it in there.

    ■ Not grabbing gifts such as government allowances, benefits and super giveaways. The big ones you need to apply for include first-home buyer concessions, family tax benefits, baby bonuses or paid parental leave, childcare assistance and the super co-contribution.

    ■ Falling into the yawning traps set by finance companies. The largest are making new spending on 0 per cent balance-transfer credit cards – this will be charged at an eye-watering interest rate. If you are ahead on mortgage repayments, then taking up a thoughtful offer to reduce your repayments is designed to recoup the lender’s lost interest. Also, if you breach the conditions to get the headline rate on savings accounts, you will lose out. You must hit the monthly requirements or the institution wins.

    ■ Staying out of the sharemarket, perhaps in favour of cash or bonds. Yes, the credit crack-up was confronting but you need growth assets such as shares and property to reach your goals. The key is to balance these with more stable, income-producing assets. The fortunes of markets can turn on the head of a pin – witness the 20 per cent share recovery in the past year – and you need to be invested to benefit. Remember this applies to your super, too.

    ■ Over-leveraging. Heed the main lesson of the global meltdown and use investment debt sensibly: limit it to an appropriate amount and have the means to cover it if a market turns hostile.

    And the big one:

    ■ Year after year using credit to spend more than you earn. This short-sighted behaviour has the greatest potential to sabotage your future. To be a financial success you don’t need to be particularly clued up, but you can’t be clueless, either.

    The last point might seem simple, but it can be tempting to bury your head in the sand about what your incoming finances actually are, and live your daily life on credit, spending more than you earn.

    This thinking isn’t limited to those with a low income. In fact, Australian Bureau of Statistics reported late last year that spending more than you earn can occur across every level of income.

    “One in seven Australian households is spending more than it earns, as the working poor struggle with monster mortgages and surging power bills.

    Nearly 8 per cent of the nation’s richest households were living on credit, the Australian Bureau of Statistics reported yesterday.

    Of the top 20 per cent of households earning the most money, 3 per cent could not afford to pay a gas, electricity or phone bill on time during 2009-10.

    Of the poorest 20 per cent of households, one in five could not pay their bills on time and one in four spent more than they earned,” it was reported in news.com.au in the story News.com.au ‘Aussie strugglers living beyond means’.

    And the end result can be the same. People can bomb out with their finances at every level. And Creditors don’t care what your income is when you’ve defaulted on your credit, only when and how you intend to pay.

    If you have over-extended yourself – even if it hasn’t yet made it to default stage – act now to reduce that debt. Make a plan – find a good financial counsellor (call ASIC’ financial counselling hotline on 1800 007 007 for a reputable one) – and make some tough decisions about your life. By all means necessary, avoid that default or any other impairment to your credit file.

    What Ms Pederson-McKinnon didn’t mention, is another way you could be sabotaging your own financial freedom – by living with defaults on your credit file that shouldn’t be there. A default on your credit file will give you 5 years of blacklisting from mainstream credit, meaning if you need credit during that time you will be paying thousands more (on an average home loan tens of thousands more) in interest over the term of the loan.

    By having your credit file reviewed by a credit repairer to check your suitability, you may find you are one of those lucky ones that is able to have their credit default removed. This process happens legitimately and legally by people who are experts at auditing your Creditor for compliance issues which can deem your credit listing unlawful and therefore removed from your credit file.

    Contact a Credit Repair Advisor if you need more information on credit repair 1300 667 218.

    Good luck with your own path to financial freedom.

    Image: digitalart/ www.FreeDigitalPhotos.net

     

     

  • How to cure Christmas credit hangover

    cure Christmas credit hangoverIn our ‘Make Credit Work For You’ post this week, we look at what you should do to recoup those financial losses over the Christmas period which are seeing you struggling with debt and that may have already impacted your credit rating this January. The below story by Karina Barrymore was featured in The Daily Telegraph and other publications this Sunday, and features comment from debt and finance experts including myself, Dun & Bradstreet CEO Gareth Jones, and Financial Counselling Australia’s Brian Harvey. I hope you find some helpful tips to assist you in getting your head above water with credit.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair, www.fixmybadcredit.com.au and www.facebook.com/FixMyBadCredit.com.au.

    How to cure Christmas credit hangover

    By Karina Barrymore Jan 13 The Daily Telegraph

    There are not quick fixes for a festive debt blowout.

    OK, DESPITE the good intentions, the spending urge somehow got the better of you and you’ve blown the Christmas budget. Christmas credit card bills and bank statements are about to arrive, so how do you cure a seasonal debt hangover?

    Unfortunately, there’s no gain without pain when it comes to getting back in the black. Here are the top tips from debt and finance experts for easing that pain in the purse.

    The debt collector Credit reporting agency and debt collector Dun & Bradstreet says the worst thing anyone suffering a new year debt hangover can do is ignore the problem.

    “We often see a spike in defaults in the first half of the year, which results from credit used over the Christmas period,” Dun & Bradstreet chief executive Gareth Jones says.

    “Apart from causing financial pain, this situation can also impact people’s ability to access future credit as the default stays on a credit report for up to five years.”

    His top tips are:

    Close any bank accounts or credit facilities that are not essential.

    Don’t ignore letters or phone calls about debts. If you owe money, the best thing you can do is repay it.

    Pay attention to all your bills and pay them in full and on time.

    Avoid borrowing money to get out of one debt, and don’t use one credit facility to pay off another.

    The credit file manager Credit file advocate and repair service MyCRA says at this time of year fraud and identity theft is also higher.

    “The increase in credit usage in general can also mean issues like identity theft, financial hardship and basic credit reporting mistakes can be more prevalent at this time,” MyCRA chief executive Graham Doessel says.

    “An important part of curing a post-Christmas credit hangover is to take stock of what is said about you on your credit report. There is the potential for errors to be present on your credit report. Mistakes can and do happen but the responsibility for checking your credit file rests with you.

    “Most people don’t realise how easy it is to obtain a default. If any credit account has been left unpaid for greater than 60 days, the creditor can list the overdue account as a default on your file.

    “Often we see people in the new year who have missed paying a phone bill during the Christmas rush, then gone on holiday for some time, apply for a loan in the new year and are shocked to find they have a bad credit rating.”

    Doessel says now is the time to check your credit file.

    You can receive a free copy from most credit reporting agencies within 10 days or you can pay a fee to receive it sooner.

    If you have negative listings, defaults, writs or judgments, which you believe are errors or unfair, you have the right to have these entries rectified.

    Advisers and counsellors Financial advisers and counsellors say the first and best thing to do if you are in financial strife is to seek support.

    “Act quickly and ask for help,” says Financial Counselling Australia member Brian Harvey. “Speak to a financial counsellor, family, partner, your bank.

    “If people are left with post-Christmas debt, they should contact their providers as soon as possible to let them know they are having difficulties. They can then set up an affordable repayment arrangement, which will involve them first working out what is affordable. Often people put off dealing with the debt as long as possible, during which time it often grows.”

    Hewison Wealth adviser Glenn Fairbairn says sometimes refinancing your credit card by seeking a lower-cost loan can ease the repayment burden, or allow you to get ahead because you’re paying less interest.

    “It is important to prioritise the repayment of any outstanding credit card debt, even if this means cutting back on discretionary spending. Cut up your credit card. This will ensure that you don’t do the same thing again next year.

    “And start planning for next Christmas now.”

    The legal centre “Get on the front foot and seek assistance,” Consumer Action Law Centre spokesman Daniel Simpson says.

    “If you put off getting help, you’re only going to fall further behind.”

    “The first thing you should do is pick up the phone, call the credit provider.

    “Think twice before hiring a credit repair or budgeting service to help you. These companies make it sound easy and pain-free to repay your debts but they usually charge a significant fee.”

    If you’re in credit strife

    * Don’t ignore the problem. Be proactive and ask for help.

    * Act quickly and let your creditors know you are having trouble. Ask for a new repayment plan if you need to.

    * Start to repay a little, even $10, over and above the minimum repayments.

    * Set a strict budget, including all your repayments and bills before other spending.

    * Cut up all your credit cards.

    * See a free financial counsellor, phone 1800 007 007 for an appointment.

    * Be aware that budgeting companies and credit repair agencies charge a fee.

    The message to not bury your head in the sand, and to get on top of your debts early, can’t be stressed enough to avoid getting into hot water with defaults on your credit rating.

    However, it is important to know that credit repair and budgeting services are different entitites, and do different things for you. Credit repair is generally not a budgeting service.

    What is credit repair?

    A decent credit repairer addresses credit rating inconsistencies by auditing your credit file and customer information to find areas of non-compliance by your creditor which may see your default or other negative credit listing removed from your credit file. It is useful for those people who believe their listing is unfair, contains errors or is unfounded (or those people who want to check the lawfulness of their credit listing).

    You may dispute inconsistencies on your credit file yourself, and this is free. But many people choose to use a professional credit repairer to work on their behalf because they don’t have the time, and most importantly because they find the process incredibly difficult. To ensure successful removing of a credit listing from your credit file, you must prove that your creditor did not comply with the law when placing the default or other listing on your credit file.

    So its more involved than just showing right and wrong, it has to be demonstrated according to the law. We liken it a little bit to defending yourself in Court. Sure – you may be able to defend yourself, but your case has much more chance of success if you use a legal professional.

    For help to obtain a copy of your credit report, and advice on how to tackle your credit rating defaults contact a MyCRA Credit Repair Advisor on 1300 667 218.

    Image: Grant Cochrane/ www.FreeDigitalPhotos.net

  • Brokers and clients disadvantaged by clients navigating the ‘minefield’ of credit reporting

    Media Release

    Brokers and clients disadvantaged by clients navigating the ‘minefield’ of credit reporting alone

    Brokers who don’t have contact with a reputable credit rating repairer to refer bad credit clients to, may be missing out on valuable commission through lost deals, and in some cases may also be doing their clients a disservice, says a leading credit rating repairer and advocate for credit reporting accuracy.

    CEO of MyCRA Credit Rating Repairs, Graham Doessel says whilst many people whose credit history shows up with defaults have obtained that default justly, there are also many whose credit file contains errors and omissions and he says those people should be given the chance to clear their name.

    “I would like to say it is as easy as calling the Creditor to sort out the mix-up, but in reality clearing bad credit is a minefield, and a credit rating repairer can be invaluable,” Mr Doessel says.

    Generally when a client presents to a broker with bad credit they have two options:

    (1) Send them packing to resolve the mix-up or to wait until the credit listing “falls off” their credit file in 5 or 7 years before they apply again.

    (2) Organise a non-conforming loan at a higher interest rate to absorb the risk associated with lending to those with bad credit.

    When faced with a credit rating error, Mr Doessel says the clients who are sent away may not always be able to resolve their credit reporting dispute themselves.

    “Credit reporting is governed by mountains of legislation across different industries, so it is not always about right or wrong, but how the letter of the law applies in each case. We have seen many clients who are defaulted despite doing the right thing and despite working actively to try and resolve the situation themselves,” he says.

    He says many brokers put credit repair in the “too hard” basket and prefer to steer their clients to the non-conforming market – at least for the first few years of the loan when they can then refinance.

    “There are a couple of reasons why a non-conforming loan will not always be the best choice for the client. Firstly, they can lose thousands on interest even over the first three years, and secondly with the market the way it’s been more home owners are stuck, finding they can’t refinance due to lack of equity in the home,” he explains.

    Mr Doessel wants to help educate brokers and consumers alike on some of the myths surrounding credit files:

    1. Consumers always know they have bad credit before they apply for a loan.
    There can be many reasons for people not to know they have bad credit until they apply for a loan. They may have moved, been hospitalised, been an identity theft victim or even been a victim of error with their creditor. If the client was not notified prior to the default, in many instances the listing has been placed on the credit file unlawfully, and should be disputed.

    2. Credit file listings are always correctly placed on credit files.
    Credit reporting mistakes can and do happen –but most consumers are unable to recognise credit file errors. Some estimates point to as many as 34% of credit files containing errors or omissions. [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][i]

    Credit reporting agency Veda Advantage recently admitted about 1% of material errors detected by their system alone.[ii] But many more may go undetected by credit reporting agencies, creditors and consumers until it’s too late and the consumer is refused a home loan.

    3. Credit file complaints are easily disputed.
    Some brokers assume if the listing is there – the client must be deserving of it. But in reality, once a listing has been placed on a credit file, it is very difficult for individuals to have removed. So even if the listing shouldn’t be there, most often people are forced to put up with it. Often they are told the listing can be marked as paid, but will not be removed from the credit file.

    4. If a Default or Clear-out is on the credit file it can never be removed prior to the end date.
    Some brokers assume credit repair must be a ‘con’, as in their experience listings are never removed. In truth, unless the client can show why the listing was placed unlawfully on the credit file it will not be removed. It is up to the client (or the credit repairer acting on their behalf) to show reason as to why the listing was placed unlawfully, and negotiate its removal.

    The process of credit repair involves an audit-like investigation of the entire case to determine, based on legislation whether the credit listing was placed unlawfully on the credit file. If this is determined, the credit repairer will formally negotiate the removal of the listing from the credit file on the client’s behalf.

    5. A bad credit client should be steered to the non-conforming market.
    If a broker considers duty of care to their client, and they believe the client should be able to obtain mainstream credit, except for bad credit history – then another step must be inserted in the process – deciding on the possible validity of the bad credit before providing non-conforming finance options to them.

    “As a successful broker in the non-conforming market for many years, with many cases I was left scratching my head as to why these perfectly suitable clients who had nothing wrong bar their credit rating errors did not have other options than to enter a loan at sky-high interest rates just to break in to the property market. That is precisely why I founded a credit repair business in the first place,” Mr Doessel says.

    6. Credit repair is a waste of money.
    If a potential borrower is able to have their unfair credit listing removed, they can reduce their interest charges by thousands just by entering a loan with a mainstream lender.

    On a loan amount of $350,000, a borrower would pay $487.62 more in interest each month over the first three years in a non-conforming loan at 9% interest vs the standard variable rate of say 7%.

    When we look at that in total, the borrower would be up for a staggering $17,554.34 more just in interest alone over those first three years.

    7. All credit repairers are the same
    Consumers do need to be aware there are some agencies out there who are happy to take money, but don’t add enough benefit to be of value over what an individual could do themselves. People looking for a reputable credit repairer should ask plenty of questions, do their homework on the company, and request some testimonials from past clients before they commit.

    /ENDS.

    Please contact:

    Graham Doessel – Founder and CEO MyCRA PH 3124 7133

    Lisa Brewster – Media Relations MyCRA media@mycra.com.au

    http://www.mycra.com.au/ www.mycra.com.au.blog

    MyCRA Credit Rating Repairs is Australia’s number one in credit rating repairs. We permanently remove defaults from credit files.

    ——————————————————————————–

    [i] http://www.smh.com.au/articles/2004/02/09/1076175103983.html

    (2) http://au.news.yahoo.com/today-tonight/latest/article/-/10670080/credit-ratings-check/

    Image: Ambro/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Christmas shoppers a target for fraudsters: the 12 scams of Christmas

    This Christmas, you may unknowingly put your credit rating at risk. We look at how ‘safe’ Australians really are online, and discover the ways you might wind up an identity theft victim and with a whole lot of bad credit history for Christmas.

    By Graham Doessel, Founder and CEO  of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    We are connected to the world via the web at a rate like never seen before. And because of this, more people than ever will be shopping online for Christmas presents this year.

    Here’s why:

    A. It’s easy…think parking, think crowds and think traipsing through shop after shop which for many people looks like too much effort.

    B. It saves time…the Christmas period is shocking for stretching time to the limit -work’s busy, your social life’s busy and the last thing many have time to do is any of A!

    C. It’s convenient…you can shop when you feel like it, at a time that works for you.

    D. It’s more relaxed…you can do it in your pyjamas, and you can do it with a glass of scotch.

    E. In some cases it may be cheaper…you can find cheap deals on goods, and you can also shop at different stores to get one-off items.

    BUT a word of warning people….

    If you’re not careful, it can be the most costly way to shop.

    Some alarming statistics about Australian online shoppers have just come to light from security company McAfee. Their new Holiday Shopping Study has found that out of 1,005 Australian adults, one in 10 believe there is no risk in connecting to free Wi-Fi, and nearly one in three don’t know how to identify a secure shopping site.

    If this is true – shoppers – get to know very quickly – or put down that ipad and get back to the shops otherwise you can not only risk losing money by paying through illegitimate websites but you could also download a virus or at worst be at risk of ruining your credit rating.

    There are scammers out everywhere willing to take your money – and they love Christmas time. You’re feeling generous and you’re a bit distracted. From a fraudster’s point of view, that’s perfect!

    McAfee’s study was featured in online business publication Smart Company’s article late last week titled ‘Virus experts warn: beware of the 12 online scams of Christmas’:

    “What makes the finding worse is that a third of Australians have either personally fallen victim to an online scam, or know someone who has.

    This is an extremely important finding, McAfee points out, as Australia has the highest rate of smartphone and tablet ownership out of all the countries surveyed including the United States and Canada.

    An impressive 69% of Aussies use a smartphone, tablet, or both – so it makes all the more sense they need to stay safe online.

    Yet we seem more willing than ever to disregard online safety. Over half of Australians say they’ll provide their name and age, and 38% say they’d give their phone number.
    But 25% don’t even pay attention to permissions when downloading apps,” the article says.

    Online fraud can be a basic scam to lure funds, but it is also becoming more and more sophisticated, and cyber-criminals are not only looking to steal credit card details, but are targeting your personal information.

    Identity theft is getting much more sophisticated as profits get more lucrative. Many fraudsters are into building a profile of their victim – obtaining layers of information which allows them to access large amounts of credit in the victim’s name.

    Some victims have had credit cards and loans taken out, even properties mortgaged in their names.

    The difficulty for recovery when someone has tapped in to your credit rating is that generally you have defaults listed in your name, which basically means for 5 years your ability to obtain credit is ruined.

    McAfee warns consumers in its blog ‘The top 12 scams of Christmas to watch out for’ – 2012. Take a look at make sure you don’t get caught out.

    1) Social media scams—Many of us use social media sites to connect with family, friends, and co-workers over the holidays, and the cybercriminals know that this is a good place to catch you off guard because we’re all “friends,” right? Here are some ways that criminals will use these channels to obtain shopper’s gift money, identity or other personal information:

    • Scammers use channels, like Facebook and Twitter, just like email and websites to scam consumers during the holidays. Be careful when liking Fan Pages, clicking on fake alerts from friends’ accounts that have been hacked, taking advantage of raffle’s, ads and deals that you get from “friends,” or installing suspicious “holiday deal” apps that give your private data away.

    • Twitter ads and special discounts for popular gifts are especially popular, and utilize blind, shortened links, many of which could easily be malicious. Criminals are getting savvier with authentic-looking social ads and deals that take consumers to legitimate looking websites. In order to take advantage of the deals or contests, they ask them for personal information that can obtain a shopper’s credit card number, email address, phone number or home address.

    2) Malicious Mobile Apps—As smartphone users we are app crazy, downloading over 25 billion apps[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][1] for Android devices alone! But as the popularity of applications have grown, so have the chances that you could download a malicious application designed to steal your information or even send out premium-rate text messages without your knowledge. Consider this: A recent study found that 33%[2] of apps ask for more information than they need, such as access to your contacts or location.

    •TIP: So, if you unwrap a new smartphone this holiday season, make sure that you only download applications from official app stores and check other users’ reviews, as well as the app’s permission policies, before downloading. Software, such as McAfee Mobile Security, can also help protect you against dangerous apps.

    3) Travel Scams—Many of us travel to visit family and friends over the holidays and begin our journey online looking for deals on airfare, hotels, and rental cars. But before you book, keep in mind that the scammers are looking to hook you with too-good-to-be-true deals. Phony travel webpages with beautiful pictures and rock-bottom prices are used to get you to hand over your financial details.

    • Even when you’re already on the road you need to be careful. For example, the FBI recently warned travelers of a hotel Wi-Fi scam in which a malicious pop-up ad prompts computer users to install a popular software product before connecting to their hotel Wi-Fi.[3] If you agree to the installation, it downloads malware onto your machine.

    • TIP: Remember to perform a security software update before traveling, to guard you against the latest scams.

    4) Holiday Spam/Phishing— If you’re like most people, you’re probably familiar with spam emails containing questionable offers. But get ready, because soon many of these spam emails will take on holiday themes. Cheap Rolex watches and pharmaceuticals may be advertised as the “perfect gift” for that special someone. McAfee also expects to see an increase is holiday-themed phishing emails that try to trick you into revealing financial or personal details by posing as an offer from a legitimate business.
    TIP: Remember never to respond to a spam email, or click on an included link.

    5) The new iPad, iPhone 5, and other hot holiday gift scams—The kind of excitement and buzz surrounding Apple’s new iPad and iPhone 5 is just what cybercrooks dream of when they plot their scams. They will mention must-have holiday gifts in dangerous links, phony contests and phishing emails as a way to grab computer users’ attention. Once they’ve caught your eye, they can try to get you to reveal personal information or click on a dangerous link that could download malware onto your machine.

    TIP: Be suspicious of any deal mentioning hot holiday gift items—especially at extremely low prices—and try to verify the offer with the retailer involved.

    6) Skype Message Scare—People around the world will use Skype to connect with loved ones this holiday season, but they should be aware of a new Skype message scam that attempts to infect their machine, and even hold their files for ransom.

    The threat appears as a Skype instant message with the scam line “Lol is this your new profile pic?”. If you click on the included link, a Trojan downloads onto your hard drive, blasts the dangerous link to all of your contacts, and can even try to extort money from some PC users to regain access to their files.
    TIP: Never click on a suspicious link, even if it appears to come on from someone you know.

    7) Bogus gift cards—Gift cards are probably the perfect choice for a lot of people on your holiday list, and given their popularity, cybercriminals can’t help but want to get in on the action by offering bogus gift cards online.

    TIP: Be wary of buying gift cards from third parties; it’s best to buy from the official retailer. Just imagine how embarrassing it would be to find out that the gift card you gave your mother-in-law was fraudulent!

    8) Holiday SMiShing — “SMiSishing” is phishing via text message. Just like with email phishing, the scammer tries to lure you into revealing information or performing an action you normally wouldn’t do by pretending to be a legitimate organization. Since many of us like to keep a close eye on our bank accounts during the holidays, be wary of SMiShing messages that appear to come from your bank, asking you to verify information or visit a phony webpage.

    TIP: Remember that real banks won’t ask you to divulge personal information via text message. If you have any questions about your accounts, you should contact your bank directly.

    9) Phony E-tailers–No matter what gift you’re looking for, chances are you can find it quickly and easily online, but you still want to be careful in selecting which site to shop. Phony e-commerce sites, that appear real, try to lure you into typing in your credit card number and other personal details, often by promoting great deals. But, after obtaining your money and information, you never receive the merchandise, and your personal information is put at risk.

    • This is exactly what happened to customers of harbourelectronics.com, a copycat site of electronics repair store harborelectronics.net. It turns out that harbourelectronics.com was one of a host of the bogus e-commerce sites coming from the same IP address.

    • TIP: That’s why it’s important to shop at trusted and well-known e-commerce sites. If you’re shopping on a site for the first time, check other users’ reviews and verify that the phone number listed on the site is legitimate.

    10) Fake charities—This is one of the biggest scams of every holiday season. As we open up our hearts and wallets, the bad guys hope to get in on the giving by sending spam emails advertising fake charities. They may try to fool you into thinking that they are a real charity, such as the Red Cross, with a stolen logo and copycat text, or the charity may be entirely invented. For example, one man ran a bogus charity for the “U.S. Navy Veterans Association” and gathered $2 million from donors over five years![4]

    • TIP: If you want to give, it’s always safer to visit the charity’s legitimate website, and do a little research about the charity before you donate.

    11) Dangerous e-cards—E-Cards a popular way to send a quick “thank you” or holiday greeting, and there are plenty of free and paid e-card sites out there. And while most e-cards are safe, some are malicious and may contain spyware or viruses that download onto your computer once you click on the link to view the greeting.

    • Others ask you to click on an attachment to view the card, and then download a Trojan onto your machine. That’s why you should look for clues that the e-card is legitimate.

    • TIP: Make sure that the card comes from a well-known e-card site by checking the domain name of the included link. Also check to see that the sender is someone you actually know, and that there are no misspellings or other clues that the card is a fake.

    12) Phony classifieds—Online classified sites may be a great place to look for holiday gifts and part-time jobs, but beware of phony offers that asked for too much personal information or ask you to wire funds via Western Union, since these are most likely scams. If you’re going to purchase an item or apply for a job, try to do it in person in a public place.

    TIP: When purchasing an item, pay in cash and never agree to pay for an item before receiving it.

    If you do get caught out falling for a scam this Christmas, or clicking on a dodgy link – it is best to take steps to secure your computer (change passwords, run virus scans) your bank accounts, and also your credit file. Alert your Creditors to a possible identity theft issue and also contact the credit reporting agencies which hold information about your credit file. It is a good idea to check your credit file – and you can do this for free once per year. A credit report will be mailed to you within 10 working days.

    If you find anything on your credit file that doesn’t look right, or points to possible identity theft, let Police know immediately. If you need help recovering your good name so that you can take out credit in the next five years, you may need to call a professional credit repairer to help. Contact us on 1300 667 218 for more information on credit repair following identity theft or when any credit listing should not be on your credit file.

    Image: photostock/ www.FreeDigitalPhotos.net

    Image 2: Salvatore Vuono/ www.FreeDigitalPhotos.net

    Image 3: Stuart Miles/ www.FreeDigitalPhotos.net[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

  • Beware Christmas ‘spamvertising’ could threaten your credit file

    Fraudsters are out in full force this festive season and are planting cyber-bombs for you to unknowingly let off in your computer. We look at some of the things to watch out for, and what falling for a scam or downloading a virus could do to your credit file.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    According to an article ‘Cybercriminals start spamvertising Xmas themed scams and malware campaigns’ in online tech magazine ZD Net, security researchers from Symantec are warning about a recently intercepted flood of Xmas themed malicious and fraudulent campaigns.

    “Over the past year, we’ve seen numerous attempts to entice users into clicking on these links, by impersonating a legitimate message or notification from a respected, trusted and well known brands. These are prone to intensify over the next two months,” ZD Net’s Dancho Danchev writes.

    In an example of spamvertising, recently cybercriminals spamvertised millions of emails impersonating the popular e-card service 123greetings.com in an attempt to trick end and corporate users into clicking on client-side exploits and malware serving links, courtesy of the Black Hole web malware exploitation kit.

    According to Security experts Sophos, Black Hole malware is marketed and sold to cybercriminals in a typical professional crimeware kit that provides web administration capabilities. But it offers sophisticated techniques to generate malicious code. And it’s very aggressive in its use of server-side polymorphism and heavily obfuscated scripts to evade antivirus detection. The end result is that Blackhole is particularly insidious.

    Users are advised to avoid clicking on links found in such messages, and to report them as spam immediately.

    Malware—short for ‘malicious software’—is the term often used to refer to any type of malicious code or program that is used for monitoring and collecting your personal information (spyware) or disrupting or damaging your computer (viruses and worms). Some programs (spyware) collect various types of personal information or interfere with control of your computer in other ways, such as installing additional software or redirecting web browser activity.

    The purpose of malware can be to obtain personal information for identity theft and login details – especially for banking sites.

    If fraudsters get their hands on your personal information, they can steal passwords to your bank or credit accounts and they can also create a patchwork quilt of information that can allow them to eventually have enough on you to request duplicate identity documents, and apply for credit in your name.

    Running up credit all over town, perhaps buying and selling goods in your name, or in some cases mortgaging properties – the victim can have a stack of credit defaults against their name by the end of their ordeal – and sometimes no proof it wasn’t them that didn’t initiate the credit in the first place.

    Recovery can be slow, and in some cases victims have had no way to prove they weren’t responsible for the debt – with fraudsters leaving no trail and the actual identity theft happening long before the fraud took place.

    So to prevent devastating identity theft, which leaves you in debt and can leave your credit file tarnished and without any way of obtaining new credit for years to come, make it your business to educate yourself on internet and or computer risks. And think before you click this Christmas….it could save your financial future.

    If you need help to recover your credit file after identity theft – you may be suitable for credit repair. Contact a Credit Repair Advisor at MyCRA Credit Rating Repairs for help 1300 667 218 or visit the main website for more information www.mycra.com.au.

    Image: digitalart/ www.FreeDigitalPhotos.net

  • ASIC finds widespread and systemic misleading and deceptive conduct by debt collector

    A Federal Court has heard that one of Australia’s largest debt collection agencies was found to be harassing and misleading debtors in an attempt to recover outstanding debts. Accounts Control Management Services (ACM), which was under investigation by the Australian Securities and Investment Commission (ASIC) was found to have engaged in harassment and widespread and systematic misleading and deceptive conduct in chasing debts, including “rude, condescending and vicious” calls and threats of imprisonment. if you have an outstanding account  the Creditor may have on-sold the debt to a debt collector– and it is this company which places a default on your credit rating. In dealing with a debt collection agency, it’s important to know your rights, and just what is appropriate behaviour from debt collectors when they are attempting to recover debts from you.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    ASIC presented to the court 96 phone calls and the ACM debt collector training manual, which the court found and ruled in its October 26 2012 decision “made it very plain that debtors should be threatened with litigation”. ACM’s clients include Telstra, the National Australia Bank and the Commonwealth Bank.

    Yesterday Smart Company featured the story ‘Why you need to be careful about outsourcing debt collection: Court finds agency harassed and misled debtors’ by Cara Waters. Here is an excerpt from this story:

    The court found ACM had engaged in repeated threats to inform a debtor’s husband about her debt in circumstances where her husband did not know about it and ACM knew that she did not want him to know about her debt.

    The debt collection agency also made threats to call a debtor’s friends and employer until the debt was repaid, made threats to have Sheriff’s officers attend a debtor’s home or place of employment in a marked car and made telephone calls to neighbours and friends of a debtor.

    ACM made a threat to issue a warrant for a debtor’s arrest and a threat to take action that would result in a debtor being unable to travel overseas.

    The court was scathing in its description of the tone of one of ACM’s supervisors as “rude, condescending and vicious, no description of this call (and some of her later efforts) can adequately capture the offensiveness involved”.

    It found ACM persistently misled debtors by implying that it was a firm which specialised in commencing legal proceedings for the recovery of debts and that it frequently commenced legal proceedings.

    “The constant references to litigation were not an accident. They were the intended outcome of a house manual which promoted threatening litigation as a means to achieving recoveries,” the court found.

    “The operators were told to make references to legal proceedings and lawyers and it is only natural that this is what they did.”

    The court awarded declarations of misconduct and injunctive relief which restrain ACM from future similar conduct.

    ASIC Commissioner Peter Kell said ASIC will not tolerate behaviour designed to intimidate and mislead debtors.

    “This includes cases where the debtor’s family, friends and associates are also threatened with unreasonable behaviour,” Kell said.

    …SmartCompany contacted ACM but did not receive a response before publication.

    What are the rules for debt collection agencies?

    If you are unsure whether the debt collector you are dealing with is behaving according to the law, you can download ASIC’s brochure (PDF) ‘Debt Collection: Your Rights’ which outlines the general rules debt collectors need to follow when attempting to recover a debt. In this document ASIC has been specific as to what is not acceptable behaviour by a debt collector – so if you are not sure if a debt collector has been behaving fairly, you can check this list or contact ASIC or the Australian Competition and Consumer Commission (ACCC).

    Remember, at no time is extreme conduct such as force, trespass, or intimidation acceptable behaviour, and ASIC also considers harassment, verbal abuse, and an overbearing manner to be unreasonable contact.

    ASIC’s key points for dealing with debt collectors are:

    1. A debt may be collected by a creditor themselves or by someone acting on their behalf, like a debt collector.

    2. If you are contacted by a debt collector, be polite and cooperative. In turn, you should expect to be treated in a professional and courteous manner.

    3. When, where and how a debt collector can contact you is regulated by guidelines designed to ensure you are not harassed.

    4. As a guide, a debt collector should only contact you when it is necessary to do so and for a reasonable purpose.

    5. If you feel a debt collector has breached the guidelines, and the debt is in relation to a financial service, contact ASIC to make a complaint.

    It is important to know that debt collectors should not make false or misleading statements to you about your debts and the ramifications of it:

    Debt collectors must not:

    • make false statements about the amount you owe, or the status of your debt, for example:

    – say you owe a debt when you do not
    – say the amount you owe is greater than it is
    – say that you have no choice but to pay a debt if you have a valid defence against payment, unless there has been a court judgment (if you are disputing a debt, a debt collector should stop collection activity until any reasonable request for information—such as giving you copies of accounts and contracts – has been met, and the debt has been confirmed)
    – say that your spouse or partner must pay your debt when they have no legal liability to do so
    – say that there has been a court judgment if this is not true

    • make false statements about what will happen if the debt is not paid, or what the debt collector intends to do, for example:

    – say that unpaid debts are a criminal offence involving the police or possibly jail (being in debt is not a crime!)
    – say that your children can be taken away from you (this is completely false)
    – say that you will be made bankrupt immediately, even though there has been no court judgment or bankruptcy proceedings started
    – say that your goods (for example, your car) will be seized and sold immediately, even though there is no mortgage over the goods and no court judgment (if there is a mortgage over the goods, generally you must be given notice and 30 days to pay first)
    – say that your wages will be garnished (taken), even though a court order to allow this has not been obtained
    – say that your credit rating will be damaged, if that is not true (privacy laws limit the type of information that a credit reporting agency can hold on file, how long it can be listed on file, and who can access the information)

    • use other misleading appearances or actions, for example:

    – send letters demanding payment that are designed to look like court documents
    – pretend to be (or pretend to act for) a solicitor, court or government body.

    If you think that a debt collector has breached the ASIC/ACCC Debt Collection Guidelines, call ASIC’s Infoline on 1300 300 630 or email Infoline@asic.gov.au, or visit www.asic.gov.au/complain to make a complaint online.

    If you need help with disputing a credit listing, either from a debt collection agency or Creditor then contact you should consider credit repair. A credit repairer can conduct an audit-like investigation on your case. MyCRA Credit Rating Repairs can give you the best chance of having the disputed credit listing removed by fighting your case on your behalf and requesting that if a credit listing has been proven to be listed unlawfully, it should be removed from your credit rating.

    Contact a Credit Repair Advisor for more information call tollfree 1300 667 218 or visit the MyCRA Credit Rating Repairs website for more information www.mycra.com.au.

    Image: Stuart Miles/ www.FreeDigitalPhotos.net

  • More positivity for housing: ABS Housing Finance figures continue to climb for September

    Good news again for the property market, with data from the Australian Bureau of Statistics recording another increase in Housing Finance figures. Some economists say Australians are starting to make the most of interest rate cuts. We look at the ABS Statistics, and look at the importance of credit file education to a possible new buyer’s market.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Figures released today by the Australian Bureau of Statistics on September 2012 Housing Finance figures show owner occupied housing commitments rose 0.9% from August to 46,395, up from an upwardly revised 45,983 in August.

    An increase of 1.0% was predicted by economists.

    CommSec chief economist Craig James (featured in The Australian today) says the ABS data suggests home loan value could be on the rise.

    “The data shows that loan value is rising at a faster rate than the actual number of loans,” he said.

    “That suggests that there’s increased confidence by borrowers, or that home prices are edging a little higher.”

    Here is an excerpt from the ABS release:

    SEPTEMBER KEY POINTS

    VALUE OF DWELLING COMMITMENTS

    September 2012 compared with August 2012:

     The trend estimate for the total value of dwelling finance commitments excluding alterations and additions rose 0.7%. Investment housing commitments rose 1.1% and owner occupied housing commitments rose 0.5%.
     In seasonally adjusted terms, the total value of dwelling finance commitments excluding alterations and additions rose 3.8%, with investment housing commitments rising 8.6%.

    NUMBER OF DWELLING COMMITMENTS

    September 2012 compared with August 2012:

     In trend terms, the number of commitments for owner occupied housing finance rose 0.5%.
     In trend terms, the number of commitments for the purchase of new dwellings rose 3.0%, the number of commitments for the purchase of established dwellings rose 0.5%, while the number of commitments for the construction of dwellings fell 0.3%.
     In original terms, the number of first home buyer commitments as a percentage of total owner occupied housing finance commitments rose to 19.3% in September 2012 from 18.6% in August 2012.

    Over the past six months, the Reserve Bank of Australia has shaved a full percentage point from the key interest rate. As a result, standard variable mortgage rates have on average come down by 55 basis points to 6.85 per cent.

    This seems to finally be making an impact on Housing Finance, with both August and September data showing a recorded increase in commitment numbers.

    The ABS reports that in original terms, the number of first home buyer commitments as a percentage of total owner occupied housing finance commitments rose to 19.3% in September 2012 from 18.6% in August 2012. Between September 2012 and August 2012, the average loan size for first home buyers rose $400 to $289,300.

    As more buyers enter the market, we feel it is worthwhile to ramp up our education efforts around credit history. Many people do not know what a credit file is – many more don’t know the process for being listed with bad credit, and more again assume that if there was something amiss with their credit file, that they would somehow be informed. They don’t realise that the onus is on them to check their credit history on a regular basis (at least once per year) just to make sure that errors have not been made on the credit file. Errors can happen to anyone – from all walks of life.

    People may believe their credit history is clean, but creditors can and do make mistakes with credit reports, and often it is not until people apply for finance that they have any idea they have bad credit. At this time the process of investigation and complaint can be stressful and can sometimes mean the prospective borrower misses out on the home loan while the discrepancy is addressed.

    The process of clearing an unfair credit listing can sometimes be very time consuming – especially if the creditor has not cooperated with requests to supply documentation in a timely fashion, or the matter has to be referred to a third party for investigation.

    So the message is, if people are thinking about buying a home in the near future – they should grab a copy of their credit file, and make sure it has the “all clear” before they apply for finance, and before they get their hearts set on any particular home. This is free for all credit active Australians once every year and we encourage any home buyer to request a copy of their credit report. It takes 10 working days or for a fee to the credit reporting agency, it can be sent urgently. But what it does is give peace of mind – not only to the Purchaser, but to the Broker or Bank Manager, and in some cases a clear credit file can help get the deal over the line with the Agent and Seller.

    If there are any inconsistencies or out and out errors on the credit file, the advantage to getting those removed is generally thousands and thousands of dollars in interest saved. A clear credit file allows purchasers to capitalise on those interest rate cuts with the mainstream lender of their choice rather than being forced into the non-conforming sector at much higher interest rates.

    To find out more about the benefits of using a credit rating repairer to dispute credit listings, see our recent post How Do I Fix My Bad Credit? Or contact a Credit Repair Advisor at MyCRA Credit Rating Repairs on 1300 667 218 or visit the main site for more information www.mycra.com.au.

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