MyCRA Specialist Credit Repair Lawyers

Tag: credit repair

  • CRIAA Code of Conduct seeks to stamp out dishonest credit repair practice

    Media Release

    CRIAA Code of Conduct seeks to stamp out dishonest credit repair practice.

    17 July 2012

    The credit rating repair industry now has an official Code of Conduct, with the newly formed Credit Repair Industry Association of Australasia (CRIAA) publishing its ASIC-inspired code yesterday.

    Spokesperson for the CRIAA, interim board member Graham Doessel says the Code takes into account comment from ASIC within its framework and aims to promote credibility and transparency within the credit repair industry.

    “The credit repair industry has gone largely unregulated up till now, and this has led to dodgy practices from some credit repairers, and to broad criticism of the industry from outsiders.”

    “This Code of Conduct will give a strong framework for what is acceptable practice for credit repair, in so doing raising the service level for consumers who choose a CRIAA member credit repairer,” Mr Doessel says.

    The CRIAA Code of Conduct is a comprehensive 15-point document which outlines the rudimentary requirements for membership to the CRIAA, including education standards, and specific requirements for behaviour, including the ramifications for non-compliance which may include sanctions and fines for its members.

    “The Code insists on transparency of advertising and fees as basic requirements of CRIAA Members, and specifically insists on conduct which does not mislead the consumer at any stage – we see this as paramount to bringing the industry forward with credibility,” Mr Doessel says.

    The Code of Conduct also outlines internal and external dispute resolution parameters for the credit repair industry.

    “It is important for an emerging industry to have some avenue for consumers to make complaint and resolve disputes, from both within the industry and to external dispute resolution services,” he explains.

    Mr Doessel says the CRIAA and its Code of Conduct will assist in bringing validity to the industry of credit repair as part of the credit reporting landscape.

    “Credit repairers have been highly sought out by more and more consumers because they have had difficulty in correcting credit rating inconsistencies themselves. So credit repairers continue to play a crucial role in maintaining accuracy in credit reporting, he says.

    The CRIAA interim board currently includes 6 credit repair industry members, and two finance industry members, including President of the Finance Brokers’ Association of Australia, Peter White.

    The CRIAA has had interest from a variety of stakeholders both inside and outside the industry and intends to allow different categories of membership to accommodate this diversity.

    “The CRIAA will be the genuine representative body of the credit repair industry and all its stakeholders, so we’re not going to be exclusive – it will incorporate brokers, credit reporting agencies, Ombudsmen and any other stakeholders which impact the industry within its membership categories,” Mr Doessel says.

    CRIAA INTERIM BOARD

    Colleen Halls – Chairperson

    Peter White

    Graham Doessel

    Alicia Candido

    Ilias Bafas

    Gavin Symes

    Andrew Bell

    Darren Brits
    For a full copy of the CRIAA Code of Conduct, visit the CRIAA website: http://www.criaa.org.au/code/

    /ENDS.

    Please Contact:

    Spokesperson – Graham Doessel – CRIAA Interim Board

    The Credit Repair Industry Association of Australasia Pty Ltd (CRIAA)
    C/- 246 Stafford Road, Stafford, QLD 4053
    alerts@CRIAA.org.au | www.criaa.org.au

     

  • FOS explains nature of systemic errors by FSP’s which lead to mistakes on credit ratings.

    We examine a recent Financial Ombudsman Service (FOS) article which reports on instances of errors on consumer credit files in the finance industry. This type of systemic error can and does occur in every industry. This is why the presence of Industry Ombudsmen is vitally important to assist the resolution of disputes. A report like this also serves to illustrate the prevalence of credit rating errors across not only the finance industry but the credit industry entirely, and should serve to demonstrate the great need for assistance with credit rating inconsistencies in the form of credit rating repairers – who are helping clients to both recognise and make successful complaints about their credit file errors.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs, and www.fixmybadcredit.com.au.

    The Financial Ombudsman Service (FOS) received a number of complaints in the first quarter of this year relating to serious credit infringements being listed by a financial services provider (FSP) on clients’ personal credit files.

    In the winter edition of its quarterly Circular publication, the Financial Ombudsman Service (FOS) reported (Systemic issues update – January-March 2012) on a number of complaints received in the first quarter of 2012 relating to serious credit infringements being listed by a financial services provider (FSP) on consumer credit files.

    Here is an excerpt from an article by Money Management on the FOS findings, titled FOS concerned over credit infringement listings:

    “FOS said it had contacted the FSP to advise that serious infringements had been listed even though the FSP had not sufficiently determined that applicants no longer intended to comply with their credit obligations.

    FOS also advised the FSP it would review whether serious credit infringement listings had been made against other customers without a reasonable basis to believe they would no longer comply with credit obligations.

    The FSP advised FOS that all the relevant disputes had involved third party tracing agents, but following a review of some of those listings FOS determined a high proportion had been made incorrectly and that the issue was systemic.

    In addition to asking the FSP to advise of the removal of incorrect listings, FOS asked the FSP to formally consider, case by case, any claims for non-financial loss from customers whose listing was made in error.

    In a separate but similar case, a complainant said his FSP had not correctly assessed his application for hardship assistance regarding a hire purchase agreement for which he had acted as guarantor.

    FOS found the FSP had listed a commercial debt on the applicant’s personal credit file that could not be considered credit under the relevant legislation and was therefore an inappropriate listing.

    Again, after a review FOS found a number of incorrect default listings and determined that the issue was systemic. FOS asked the FSP to correct the incorrect listings and to provide copies of its policies and procedures relating to default listing business guarantors on their personal credit files.”

    This report demonstrates it is important to champion for accuracy in credit reporting. A listing which has been placed incorrectly or unlawfully on a consumer or business credit file – or one that simply should not be there should be challenged. The consequences are generally bad credit for at least 5 years – so it is always a point worth fighting for.

    Most people put up with bad credit, even when it shouldn’t be there, because they find it too difficult to negotiate with their creditor. But having the correct information, going through the correct channels, with the right knowledge of legislation can make all the difference to a person’s chances of success at removing an incorrect listing.

    What a credit repairer will do for a client who wishes to repair bad credit, is look at their credit file and determine through investigation whether there is an avenue for removal of the credit listing based on legislation, and negotiate in the right way, with the right people and through the correct procedures for the listing’s removal.

    If you want to know more about credit repair – .visit the MyCRA main website www.mycra.com.au.

    Image: 89studio/ www.FreeDigitalPhotos.net

  • AFP and FBI sign agreement to pool resources on identity crime

    Police from Australia and the United States have joined forces to pool their resources to fight a number of crimes which cross international borders, including identity crime and cyber-crime. We watch these changes with interest as they apply to fighting the increasing instances of identity crime which can result in victims being stung with bad credit and being banned from borrowing for 5 to 7 years when frausters use their good name to take out credit.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    The Australian Federal Police (AFP) and the Federal Bureau of Investigation (FBI) signed a memorandum of understanding (MoU) in Washington on Friday to share intelligence in order to fight many types of crime, including identity crime and cyber crime, ninemsn reports in its story AFP, FBI pool resources against crime.

    The MoU, called Combatting Transnational Crime, Combatting Terrorism and Developing Law Enforcement Cooperation focused on collaboration between agencies in terrorism, illicit drugs, money laundering, illegal firearms trafficking, identity crime, cyber crime and transnational economic crime.

    It also consolidated AFP and FBI cooperation in the exchange of information, resources and technical and forensic capabilities.

    The Australian Government made changes to Australia’s laws in June last year, to allow for the international collaboration of information on cybercrime. The Cybercrime Legislation Amendment Bill 2011, amended several laws in order to comply with the only international treaty on cyber-crime.

    This was done in the hope of coming up to speed with other countries in the fight to tackle an international wave of cyber-attacks.

    Cyber-crime and identity crime are a global phenomenon, and potentially this relationship between Police forces could improve the chances of tracking fraudsters, and potentially lead to more arrests.

    Currently, identity crime and cyber- identity crime is often one of those largely ‘untrackable’ crimes  – especially if it originates overseas. It can lead to the victim having any number of credit accounts taken out in their name, which can result in the victim being stuck with wrong defaults on their credit rating, or a bad credit rating they didn’t initiate, and a whole heap of trouble recovering their good name. Often Police are unable to prosecute anyone, and it is up to the identity theft victim to go about proving they didn’t initiate the bad credit.

    It will be interesting to see whether more arrests can be made or whether the sharing of information could deter cyber-criminals in the future.

    If you have been a vicitm of identity crime or cyber-crime, we would be interested to hear from you, and the process you went through. Did you let Police know of the attack?

    If you need help with a bad credit rating you didn’t inititate which would point to identity theft, whether inititated on our shores or overseas, you may be able to get assistance in recovering your good name. You may be eligible for a Victims of Commonwealth Identity Crime Certificate, and/or you may be able to get help from a professional credit repairer to help with getting those wrong defaults removed from your credit file.

    Contact our credit repair team on 1300 667 218 to get advice.

    Image: Victor Habbick/ www.FreeDigitalPhotos.net

  • Bill shock and telco complaints finally actioned: New Telco Consumer Protection Code approved by ACMA

    It has finally come to pass – telcos have a compulsory and enforceable code to govern their behaviour towards consumers. This new code is aimed at giving consumers the transparency and clarity with their telco use that has been severely lacking in the industry and which has led to bill shock, debt issues and more unfair credit listings such as credit rating defaults.  We report on the new code governing telcos, the possible benefits for the future, and explain how the previous code has impacted telco customer credit files.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Telcos have by the skin of their teeth missed government regulation. The final draft of a new Telecommunications Consumer Protection Code (TCP) submitted by telco industry body the Communciations Allicance has been approved by the Australian Communications and Media Authority (ACMA) it was announced yesterday.

    A couple of weeks ago we reported telcos had submitted their last version of the Code to the ACMA in the post Telco consumer code on third rewrite for June deadline.

    The ACMA announced in a release to the media yesterday A Better Deal For Australian Telco Customers, that it had agreed to register the telco’s version of the Code, which is aimed at giving “long-suffering telco customers materially greater protection on the big telco issues such as bill shock, confusing mobile plans and poor complaints-handling,” the ACMA says.

    A public inquiry conducted by the ACMA estimated that the annual recurring costs associated with the industry’s unsatisfactory performance under the previous code included $1.5 billion associated with consumers choosing the wrong plan, $108 million for the costs of telephone complaints and $113 million for the costs of writing off bad debts.

    “The ACMA will very closely monitor its [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][the TCP Code’s] progress and will not hesitate to communicate to industry the need for further change, if that need arises. This is an important point as the code will apply to every service provider in Australia. Compliance with the code is no longer an option. The ACMA obviously stands ready to use its powers of investigation and enforcement if participants choose not to comply with these new code obligations (which include an obligation to report their compliance performance to the industry’s new compliance monitoring body, Communications Compliance),” Mr Chapman says.

    How have telco customers been affected?

    Recently the Telecommunications Industry Ombudsman (TIO) surveyed its services. It counted 52,231 new complaints about telcos received between January and March 2012. Almost two-thirds were about mobile phone services.

    The TIO reports new complaints about over-commitment caused by inadequate spend controls increased to 4,282 in the January-March 2012 quarter, compared to 2,181 in the same quarter in 2011. In the same periods, new complaints about disputed internet charges increased from 981 to 2,823 (180 per cent).

    “It is well known that more internet browsing and downloads are now done on mobile phones and other mobile devices. With this change in consumer behaviour, we have seen complaints about excess data charges almost treble over the last year,” Ombudsman Simon Cohen said. “The incidence of these complaints will reduce if consumers are only contracted for services they can afford, and where spend management tools such as notifications and usage meters are accurate and reliable”.

    And customer credit files?

    Almost 26% of MyCRA’s credit repair clientele in the past 12 months were Telco customers.

    Often this was due to botched phone plans and lack of data usage monitoring. Consumers have been confused when it comes to data allowance on their smartphones, and the providers have not been helping. Often clients have claimed they have gone over their data limit really quickly, or the plan they were put on was not appropriate for what they intended to use their mobile internet for.

    The problems have also extended to complaints. Many customers can have had great difficulty in cancelling the accounts or coming to a resolution with telcos over these billing issues. Sometimes consumers have reluctantly paid the bill, thought the matter was settled, only to find they were defaulted anyway, and others have just refused to pay the bill until they got some resolution. Either way, customers have been faced with at least 5 years of bad credit from these often unfair credit listings unless they have been able to make a successful complaint.

    What the TCP Code will mean for consumers

    The Sydney Morning Herald yesterday reported in the story ‘Bill shock’ code set to save $1.5b on phone bills that the new 102 –page code will be enforced from September 1, and progressively phased in over the next two years.:

    “[We] are hopeful that its adoption will result in clearer advertising, easier comparison of products, better information about contracts and better tools to help consumers avoid bill shock,” Teresa Corbin, CEO of the Australian Communications Consumer Action Network (ACCAN), which proposed the code told SMH.

    It also reported on a significant change to data usage notification rules:

    “…customers will receive warning messages when they have reached 50 per cent, 85 per cent and 100 per cent of their monthly allowance for calls, messages and data,” SMH reports.

    The basic benefits are explained in more detail in the ACMA article Fair call—new telco code to benefit consumers:

    Under the new code, telco providers must be clear about what they are offering in their phone plans and stop using confusing terms like ‘cap’ (unless the offer refers to a ‘hard cap’—an amount that cannot be exceeded).

    Customers will also benefit from better spend management tools designed to avoid ‘bill shock’. These include improvements in billing processes and credit management, and the introduction of notifications about data usage and expenditure thresholds.
    Some of the changes will be phased in to help providers adjust their systems. From 27 September, customers will be able to more easily compare costs and plans, with telcos required to provide unit pricing for national calls, standard SMS and downloading 1 MB of data in advertisements…

    From 1 March2013 customers buying a new service will receive a two-page document called the ‘Critical Information Summary’. This includes essential information about service, pricing and complaints-handling, as well as volumetric information so consumers can easily understand how many two-minute calls or texts they can make under their plan.

    The new code will mean faster, better complaints-handling, with urgent complaints resolved within two days. All of these new measures will be monitored and the telcos subject to new benchmarking standards.

    For customers having difficulty paying their bills or meeting unexpectedly high bills, telcos must advise consumers about spend management tools, hardship advice and options to restrict a service.

    A new industry compliance body is being formed to ensure all industry participants comply with the new code.

    We eagerly await the September implementation of the TCP Code, and the positive impact this will have on our customer’s credit files and hopeful reduction in the number of unfair credit listings originating from telco customers.

    Image 1: Danilo Rizzuti/ www.FreeDigitalPhotos.net.

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  • Mistake On Your Credit Report? Here’s How To Correct Them

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    Mistake on your credit report? It can be remedied! If your credit file has incorrect information, or the default listing is wrong, we look at what you can do to fix your bad credit in Australia.

    Bad credit is not pretty. Many times people don’t find out about a default or a mistake on their credit file until they are sitting in front of the lender – mortified, frustrated and heartbroken at the loss of a mortgage, business loan or car loan. This ‘bad credit’ listing will remain on your credit file for the next five years, and for the next five years you will be restricted on your access to credit and forced out of the mainstream market. Heck, even a mobile phone plan is looking unlikely. All because a credit provider decided you had been late paying an account.

    By Graham Doessel, Founder, and CEO of MyCRA Lawyers Credit Rating Repairs and www.fixmybadcredit.com.au.

    But what if the creditor has gotten it wrong? What if the wrong information is on your credit file or a mistake has been made on your credit file?

    Firstly, you are not alone. Thousands, maybe millions of Australians are facing this issue of credit rating errors caused by a mistake right now. Some of those people have tried to dispute an unfair credit listing, and many of those people have been unsuccessful. They have been told that credit listings are never removed, that they will remain on your credit file until the ‘drop off’ date. If they have been paid, they can be marked as such, but there will still be some notation on your credit file.

    Don’t buy into it!

    If a credit listing has been placed unlawfully on your credit file, if there is any mistake in any aspect of the credit listing, or the listing just should not be there, then you may have the right to have those inconsistencies removed.

    Some basic things to look for with default listing rules:

    1. More than 60 days must have elapsed since the account was officially in arrears.

    2. You must have received written notification of the default before it was listed.

    If either of these has not occurred, then you should contact the creditor in writing to request the default’s removal – as the creditor has not followed basic rules whilst listing the default on your credit file and it has been ‘unlawfully’ placed on your credit file.

    3. Has the default been listed for more than five years?

    The listing should have ‘dropped off’ your credit file, and you should request the creditor remove the default from your credit file.

    When it’s a little more complicated, or you want to ensure you have the best chance of the incorrect or mistaken listing being completely removed from your credit file, often it is best to seek professional help.

    Dangers In Disputing Your Credit Listings Yourself…

    Often you only get one shot in disputing a credit listing. If you alert creditors in the wrong way that you have issues with a credit listing, there is a danger they may make changes to records to correct the mistake, or delete certain records from their files in order to solidify evidence that the listing was applied correctly.

    Listings are not removed by creditors unless the credit file holder can provide adequate reason and lots of evidence as to why the listing should not be there, and this lack of evidence can also let people down in their case for removing an incorrect listing.

    Professional Credit Repair Law Firms

    A credit repair lawyer is uniquely qualified in disputing defaults and other credit listings which should not be there. They will investigate the disputed credit listing, request further information as required and draft a considered complaint to your creditor. They are well versed in the approx. 8,000 pages of legislation which relates to credit reporting, and they can cross-reference this legislation as it applies to your particular case.

    You may have a listing removed due to the creditor not complying with some of the more well-known credit reporting legislation, or a credit repair law firm could find more specific evidence which can aid the case for removal of the credit listing which you may never have found yourself. It is in the investigation and presentation of the case for removal and finally in the negotiation with the creditor that people can see the true value of a credit repair lawyer.

    Credit repair lawyers also know what avenue to take if the creditor refuses to remove the listing, and will if necessary escalate your complaint to courts.

    Who Chooses Credit Repair?

    People choose to use a credit repair lawyer when they don’t have the time, patience, negotiating ability, temper, or knowledge of legislation to dispute their credit listing mistake with the creditor themselves. People who want the best chance of getting a default removed will use a professional experienced credit repair law firm, just as most people would use a lawyer if they were defending themselves in court. It’s a bit like David and Goliath in many cases – so credit repair lawyers like MyCRA Lawyers provide the benefit of their experience to tackle the big guys on your behalf.

    Volume of Credit Rating Errors Or Mistakes

    A Veda Advantage (now Equifax) spokesperson, was recently interviewed by Channel 7 Australia’s Today Tonight, about the possible number of errors which are contained on Australian credit reports.

    “We give out about 250,000 credit reports to consumers every year. But only in 1 per cent of cases is there a material error on the file, so a default or an enquiry that’s incorrect,” Mr Gration told Today Tonight.

    But an Australian Consumer Association (now Choice) survey from 2004 revealed that 34% of the credit files surveyed in their small scale study contained errors or inconsistencies.

    A similar study was conducted in 2015 and in January 2016, where it was revealed that 12 years on, approximately 30% of credit ratings still contain mistakes.

    We think the current real figure is probably somewhere in between that. But in any case, there are far too many people with inconsistent credit reports and far too many people left in the dark about how to correctly dispute them.

    So it’s important to raise awareness, and show people how to give themselves the best chance at clearing bad credit.

    Image: digitalart/ www.FreeDigitalPhotos.net

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  • Bad credit affects refinancing market too

    Refinancing numbers are at a record high. But any home owner looking to refinance needs to consider they could have surprise bad credit history. Before you apply for a new loan, it is important to check your credit history prior to making any finance application, even if you think your repayment history is impeccable.

    By Graham Doessel, founder and CEO of MyCRA Credit Repairs and www.fixmybadcredit.com.au.

    Australian Broker reported Tuesday on figures coming through from AFG showing figures for refinancing have gone through the roof in the past 12 months, with two in five loans now refinancing:

    Refinancing outweighed all other loans on AFG’s Mortgage Index at 39.1 per cent for June.

    Mark Hewitt, general manager of sales and operations at AFG attributed the growth to a more competitive market.

    “Refinancing is very strong as borrowers take advantage of a more competitive market to secure a better deal,” he said.
    AFG also said fixed rate loans fell to 16.5 per cent – a significant decrease from March’s peak of 25.4 per cent.

    “It’s significant that, as we begin a new financial year, the vast majority of borrowers are opting not to lock in an interest rate. Most see a period of stable or even softer rates for the foreseeable future.”

    Before refinancing

    Prior to making a re-financing application, you should order of free copy of your credit report – in case your credit history contains inconsistencies you aren’t aware of. For some home owners, it can be years since you applied for major credit, who knows what information is present on your credit file?

    Under current credit reporting legislation, you are entitled to obtain a free copy of your credit report from the credit reporting agencies once a year. A person requesting their own credit report does not generate a ‘credit enquiry’ on their credit file so it is important to do this prior to putting in the application. If a credit enquiry from a lender finds a default against your name, warranted or not, you will be refused finance. That lender’s ‘enquiry’ now shows up on the credit file for 5 years along with the default, creating two negative entries instead of one.

    You need to contact all the credit reporting agencies to request your credit report – as creditors have access to 2 main agencies within mainland Australia and 3 if in Tasmania. The report will be sent to you within 10 days of the request.

    Regardless of whether you have been diligent with paying bills, creditors can and do sometimes make mistakes with credit files, which can leave you with black marks against your name that just shouldn’t be there.

    Sometimes you may not know your good name is compromised until you apply for finance or in this case re-finance and are refused.

    What is bad credit?

    A bad credit rating can result often due to unpaid accounts. When a bill or repayment goes unpaid past 60 days, it is listed as a default or a ‘clear-out’ on your credit file. In the current finance market, any black mark generally results in an automatic decline with the major lenders, as does too many credit enquiries.

    So how many credit files contain errors? The volume of credit file errors on Australian credit files is uncertain.

    A spokesperson from credit reporting agency, Veda Advantage estimated 1% of the 250,000 credit reports they give out as a credit reporting agency to Australians every year contain a material error on the credit file.

    But the Australian Consumer Association (now Choice) survey from 2004 revealed that 34% of the credit files surveyed in their small scale study contained errors or inconsistencies.

    And the real numbers? They may be somewhere in between.

    Approximately 63% of the clients who request credit repair have defaults, writs or Judgments which are listed in error on their credit file.

    We have clients who are facing identity theft; some are caught in issues over separation from their spouse; some have been disputing the bill which went to default stage and many people are just victims of the fallout from inadequate billing procedures – wrong names, wrong addresses, human and computer errors.

    Listings are not removed by creditors unless you can provide adequate reason and lots of evidence as to why the listing should not be there.

    Credit repair requires knowledge of the legislation, lots of evidence and perseverance. But if your financial freedom is hindered because your credit file contains errors, it is a point worth fighting for.

    Contact MyCRA for help with getting a free copy of your credit file, or for help with credit repair on 1300 667 218 or our main site: www.mycra.com.au.

    Image: Michal Marcol/ www.FreeDigitalPhotos.net

    Image: Stuart Miles/ www.FreeDigitalPhotos.net

  • Help I have applied for my first home, but I have been declined! How do I fix bad credit?

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    Bad credit is common,  affecting millions of Australians and sometimes it goes undetected until your loan is DECLINED.

    This ‘surprise bad credit’ can see you declined on a home loan application. We show how it may have happened, and give you 7 steps to fix a bad credit report.

    By Graham Doessel, Founder and CEO of MyCRA Lawyers & Credit Rating Repairs and www.fixmybadcredit.com.au.

    Applying for finance for a home can be nerve-wracking. There’s the deposit – have I saved enough? There’s your income – do I earn enough? There’s the home – have I paid the right price?

    When all of these factors combine to give you, on the face of it, a good chance of approval for finance then there’s the issue of choosing the right home loan, at the right rate, with the right factors for your future. So you go through all of these sometimes stressful aspects of property buying, and you make the official application for finance with your chosen lender. It all looks good…

    Until you are slapped in the face with an APPLICATION DECLINED. You should qualify for a home loan, but you don’t because your credit report shows up with a default.

    You have no idea what the default is for…you always pay your bills on time…but that little default from what looks like a utility company, is messing with your future and caused the decline.

    How can they refuse me a home loan based on this, you ask? They can, and they do. You see, a default is an account in arrears greater than 60 days.

    If you have a default on your credit file, it tells the lender that you don’t pay your bills on time. They have a responsibility to ensure you can manage the debt you will accrue. This is evidence that you can’t manage your debts, you look like a risk to them, so they refuse you the loan, despite all the other factors being in your favour.

    What Do I Do Now?

    Now you know you have bad credit, you have two options. You can wait for 5 years. A default remains on your credit file for 5 years from the time it was listed, and after this time it ‘drops off’ your credit report. It will impact your ability to obtain credit generally for the entire time it is listed on your credit file. So – for 5 years you will have a hard time getting anything other than a credit decline anywhere, from mortgages to car loans to credit cards and even mobile phone plans.

    If you don’t want to wait, you can investigate whether it should be there at all.

    Mistakes can and do happen. Mistakes in credit reporting are most times only picked up by the credit file holder, so if you think there is something amiss with your credit file it is up to you to put it right.

    Here are the steps you need to take to correct errors on your credit file:

    7 Steps to Fixing Credit Reports

    1. Determine what account the default is for.

    If you don’t have a copy of your credit report, you will need to order one. If you haven’t ordered a copy of your credit file in the last 12 months, it will be free from the credit reporting agencies in Australia. They are Equifax (Formerly Veda Advantage), Dun & Bradstreet, and Tasmanian Collection Service (if in Tasmania). You may have listings with one or all of these credit reporting agencies. They will take 10 working days to send you a copy of your report. For a small fee, you can have one sent to you urgently.

    On your credit file, will be the company the default is with, and an account number. This should correspond with an account you have with them. If it doesn’t, or if you don’t have any accounts with the company in question, there is a good chance there may be a mistake on your credit file.

    2. Gather all your information first, and try and determine how the default got on your credit file.

    Before you call the company in question, sort out what you know about the situation. Have they made a mistake? How have they made it?

    4. Write to the Creditor to ask for information on the account.

    You may need to find out more about how the default got there. Every company keeps a record of its customers and you can write to them and request your account records to date.

    5. Decide on how you’re going to tackle them.

    Now you want to try and negotiate for the Creditor to remove your default. Don’t go in guns blazing – bear in mind, there is nothing to say they have to remove the default. Want you want to do is encourage them to do the right thing by you.

    6. It is going to be hard going.

    Most people find it really hard to correct their credit listing themselves –especially if it’s complicated. For one, the Creditor has to comply with a whole heap of legislation that crosses different codes, and if you don’t know legally where they may have made errors – it’s pretty hard to persuade them they have done the wrong thing. And who’s got time to learn all of that?

    Secondly, negotiating anything on your own behalf can be tricky – the old foot in the mouth routine can get you into trouble and see you stuck with the listing for the whole term. In reality, many people trying to fix their own credit rating get told they can have the listing marked as paid, but it is never removed. This is not enough to guarantee you the home loan. If you were able to show cause as to why the listing was put on your credit file unlawfully, there is a chance it will actually be removed.

    7. Consider getting a professional on board.

    For a pain-free approach – at any time, you can hire the services of a credit repair professional law firm. Most of them will look after getting a free copy of your credit file for you, order your documents from the Creditor as well as directly negotiate with them to remove your bad credit, based on the relevant legislation applicable to your case.  And most importantly, they will probably think of things you had never thought of to strengthen your case for the default removal. This is your best chance at getting the listing removed completely from your credit file, which will allow you to apply for finance with a mainstream lender again… Without the DECLINE!

    If you’ve done the crime, you may need to do the time

    If you’re a serial offender for late payments, if you are currently struggling to keep your head above water, then new credit- especially major credit such as a mortgage- is NOT going to make it all better. We don’t advocate wiping the slate clean because of a technicality, and contributing to your fall from grace once again when you default on your home loan. The credit reporting system was designed for you, to stop you from getting in way over your head and maybe 5 years without credit is a good time to learn some financial strategies for the future. This is where a decline can actually be helpful.

    But, if you firmly believe you are capable of making repayments on this home, if you know that the listing was put there unfairly, or perhaps even if the listing was accrued because you had a period of financial stress you have now recovered from and you weren’t helped in the appropriate ways at the time, then you may have a case for removing the default. If you are unsure, you can always talk to MyCRA Lawyers on 1300 667 218, who can make an assessment for you on your suitability for credit repair.

    Image: stockimages/ www.FreeDigitalPhotos.net

    Image: David Castillo/ www.FreeDigitalPhotos.net

     

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  • Telstra’s security slip-up was a breach of the Privacy Act

    Back in December 2011 a customer discovered the identity details of 734,000 Telstra Australia customers had been exposed to possible identity theft and misuse by being easily accessible through a Google search. The Privacy Commissioner, Timothy Pilgrim immediately stepped in to investigate. After a 6 month-long investigation, Mr Pilgrim and the Australian Communications and Media Authority (ACMA) has found Telstra has breached both the Privacy Act, and the Telecommunications Consumer Protections Code. We look at how this occurred, and what the implications could be for Telstra, and for you and your credit file.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    In the New Year, we reported on this massive privacy issue, which affected more than 700,000 customers, including myself in our post Telstra’s at it again. And this time it may affect YOU. Here is an excerpt from the December 12 media release:

    The Sydney Morning Herald reported on Friday a user of the Whirlpool forum stumbled upon the “Telstra bundles request search” page after doing a Google search for a Telstra customer support phone number they were told to contact.

    SMH reported the information of any Telstra customer was searchable even by last name, bringing up the customer’s account number, what broadband plan they were on, what other Telstra services they were signed up to and notes associated with the customers’ accounts including in many cases their usernames and passwords.

    There were also other details about technician visits, SMS messages sent to private mobile numbers and credit check details.
    Telstra has reportedly reset approximately 60,000 customer passwords as a precaution (http://www.theaustralian.com.au/australian-it/telstra-customers-face-password-reset-after-privacy-breach/story-e6frgakx-1226219541766).

    Telstra bundle customer, Graham Doessel is one of those potentially at risk.

    He also happens to be the CEO of a company dealing in credit repair for people who have been unlawfully blacklisted from borrowing facilities. He says as much as 50% of his clientele who present with credit file errors and inconsistencies are Telco customers, and many of those are Telstra customers.

    “This data breach is a crucial example of how errors occur so easily in the Telco industry. Unfortunately they have the potential to severely damage someone’s financial future.”

    “Every day we deal with customers who can’t get a home loan, because their credit rating is damaged by improper execution of policies and procedures in the Telco industry,” Mr Doessel, of MyCRA Credit Repairs says.

    Mr Doessel is concerned he is amongst those Telstra customers whose personally identifiable information may have been viewed, and copied for purposes of fraud during the time the information was readily available on the internet.

    “The issue is about both our possible stolen passwords, and our possible stolen personal details – a huge commodity for fraudsters. What’s to say fraudsters haven’t jumped on the internet while this information has been available and copied it?”

    “Personal details are the building blocks for constructing a fake identity. Once someone has fake ID documents, they can take out significant amounts of credit in the victim’s name. Often people don’t find out about it straight away and that can result in defaults from creditors and massive long term credit issues,” he says.

    Outcome of the investigation

    Mr Pilgrim found in his investigation that a number of internal errors occurred in the lead up to the incident in December 2011.

    “I found the privacy breach occurred because of a series of errors revealing significant weaknesses in Telstra’s reporting, monitoring and accountability systems”, Mr Pilgrim said in a statement to the media.

    “Of particular concern is that a number of Telstra staff knew about the security issues with the database but did not raise them with management. This incident could have been easily avoided if appropriate planning was undertaken”.

    “The failure by Telstra to correctly categorise the database project in its design phase as one involving customer data meant that the database did not receive the appropriate level of protection from the very beginning”.

    The Commissioner found Telstra to be in breach of two National Privacy Principles under the Privacy Act 1988:
    •National Privacy Principle 2.1 (Use and disclosure)
    •National Privacy Principle 4.1 (Data security)

    Mr Pilgrim warned businesses of the importance of conducting a Privacy Impact Assessment (or PIA) when commencing new projects.

    “Build your privacy in at the beginning, don’t bolt it on as an afterthought. All businesses should conduct a PIA to make sure that potential privacy risks are considered at the start of any project and that risk mitigation strategies are put in place”.

    Implications for Telstra

    Telstra has committed to a remediation project to introduce significant measures to protect the security of the personal information it holds and prevent unauthorised access and disclosure in the future. The Commissioner closed the investigation after reviewing the remediation plans Telstra has in place.

    In ceasing his investigation into the matter, the Commissioner asked Telstra to provide him with a report on the progress of the remediation project by October 2012. He also asked Telstra to provide to him with a report on the completion of the remediation project by April 2013.

    No penalties enforced

    Mr Pilgrim said The Privacy Act does not give him the power to impose any penalties or seek enforceable undertakings from organisations he has investigated on his own initiative. However, he did say the privacy law reforms that are currently before Parliament – the Privacy Amendment (Enhancing Privacy Protection) Bill 2012 will provide him with additional powers and remedies when conducting such investigations in the future.

    The Sydney Morning Herald reported in its article Telstra’s 734,000 account privacy blunder breached multiple laws: regulators that Telstra appears to have escaped financial or other penalties for now, which has angered consumer groups.

    “We strongly believe the ACMA needs stronger enforcement powers for the Code to be effective,” said Elise Davidson of the Australian Communications Consumer Action Network.

    “The ACMA is currently considering a new draft of the TCP Code but – regardless of what’s in it – without effective enforcement, telecommunication providers can continue to seriously breach their obligations without fear of any fines or sanctions from the regulator.”

    And Yet Still More Data Exposed

    Even before the deliverance of the Privacy Commissioner’s finding on the account scandal, Telstra has also been embroiled in another data scandal involving the tracking of its customer’s internet data useage. The ABC reports in its article Telstra accused of tracking Next G internet use:

    Telstra has been accused of tracking the internet use of its Next G mobile phone users and sending their internet history to a company in the United States.

    One of the telco’s customers discovered that when he visited a website using his Next G network in Australia, a server in the United States would visit the same address almost instantly.

    Telstra says it is collecting the information for use in a new internet filter product, but internet users are outraged and are demanding the Australian Privacy Commissioner investigate.

    For an update to how this particular breach occurred, and what has been discovered so far, check out the IT News article Telstra: Oh what a tangled web we weave written yesterday.

     

    Perhaps not Telstra’s finest hour on Privacy Issues, nor Australia’s finest hour on Privacy Law.

    How To Protect Your Credit File After a Data Breach

    Whilst there have been no official reports of any identity theft cases from this particular security breach, we look at what you should if you find yourself in this situation in the future, with any company that holds your personal information.

    1. Change passwords. Even if Telstra hasn’t advised you otherwise, go in and change your password. If you have that same password for unrelated accounts, change that as well.
    2. Check your credit file. Obtain a free copy of your credit file and check there is nothing suspicious already present on your credit file.
    If you see suspicious activity on your credit file, or your credit accounts….
    3. Alert your Creditors you may be at risk of identity theft. This will allow them to ‘flag’ your accounts and halt any suspicious activity.
    4. Alert credit reporting agencies. They can put an alert on your credit file which informs you of any changes to contact details, or suspicious credit enquiries you may not have initiated.
    5. Consider making a complaint to the Privacy Commissioner. If you firmly believe you have been a victim of identity theft through a company data breach or breach of personal information, you should visit the Privacy Commissioner’s website to determine if you have a valid complaint to make, and how to go about making it. http://www.privacy.gov.au/complaints.
    6. If your credit file has been damaged, get help to repair it. If you have been exposed to identity theft, and you have credit listings which should not be there, contact a professional credit repairer, who can talk to you about clearing your bad credit and recovering your good name.

    Image: Stuart Miles / www.FreeDigitalPhotos.net

     

     

  • Have you checked your credit rating lately? Why the end of financial year is a good time to do it

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    Your credit file is one of those things that you often neglect until you need it.

    Heck, many people don’t even know they have a credit file, let alone the implications if they should end up with a default listing on their credit file. We explore the importance of knowing what people say about you on your credit file, how to check your credit rating, and why the end of financial year is a great time to make sure your credit file health is a-o-k.

    By Graham Doessel, Founder and CEO of MyCRA Lawyers & Credit Rating Repairs and www.fixmybadcredit.com.au.

    As the saying goes….there are two certainties in this world – death and taxes. But there is another certainty in Australia. If you have ever taken out or applied for credit, you will have a ‘credit file’ in your name. What does your credit file say about you?

    Your credit file contains a history of your credit applications, default listings and other information from the last (up to) 7 years, and is collated by the major credit reporting agencies if you have been credit-active in the past 5 to 7 years.  If you’ve applied for finance, or an account for services you are considered credit active and Creditors will have created or added to an existing file with one or more of the credit reporting bodies. Account types include mobile phone plans, accounts with utility companies, credit cards and finance or loans of any kind.

    Why should I know what’s on my credit file?

    Every creditor collects information about your credit activity and that information is supplied to one or more of the credit reporting agencies in Australia when required. When a lender is considering your credit application they will check your credit file to assess your suitability to service a loan or credit account.

    Your credit file contains information about credit and repayment of credit history, including any applications for credit and various details relating to your repayment history, for instance mortgages, personal loans and credit cards – and the way you conducted those accounts. It also contains any overdue credit accounts – these may be reported as a ‘payment default’, ‘clear-out’, an overdue account, late payment or in some cases may have gone all the way to a court Writ or court Judgment.

    Whilst there are legislative processes which must be followed when Creditors enter items on your credit file, it is up to us as the consumer to check that this has been done accurately. You may not know about a listing on your credit file, particularly if you have moved. In addition to this, mistakes can and do happen – even if you believe you have always made payments on time.

    A default or Clear-out will generally see you refused most types of mainstream credit for the term of the listing which can be 5-7 years – so it is important to know you have the all clear on your credit file, and if you don’t, you have time to fix any issues prior to applying for credit of any kind.

    How do I check my credit rating?

    If you are like many Australians you may be unaware of how the system works, and what your rights are in credit reporting so you probably haven’t checked your credit file before now.

    You can apply for a copy of your credit file for free every year from Australia’s credit reporting agencies, Equifax (Formerly Veda Advantage), Dun & Bradstreet, and Tasmanian Collection Services (if in Tasmania). A copy will be sent within 10 working days. Or you can pay a little extra for an urgent report.

    If your report comes back with errors, or you feel a listing is unjust or shouldn’t be there, you do have the right to have incorrect information rectified.

    Why is the end of financial year the best time to check my credit rating?

    End of financial year is a great time to order a copy of your credit file because after you have sat down to do your tax each year your records tend to be in order. This way, if there are any items you wish to cross-check on your credit file, you will have all the necessary information at your fingertips.

    What happens if my credit rating is not correct?

    Most people find it really hard to correct their credit listing themselves –especially if it’s complicated. For one, the Creditor has to comply with a whole heap of legislation that crosses different codes, and if you don’t know legally where they may have made errors – it’s pretty hard to persuade them they have done the wrong thing. Secondly, negotiating anything on your own behalf can be tricky.

    You may have a better chance of bad credit removal if you hire the services of a credit repair lawyer. Most of them will look after getting a free copy of your credit file for you, order your documents from the Creditor as well as directly negotiate with them to remove your bad credit, based on the relevant legislation applicable to your case.

    To find out more about repairing bad credit, contact MyCRA Lawyers & Credit Rating Repairs on 1300 667 218 or visit the main website www.mycralawyers.com.au.

    Image: nuchylee/ www.FreeDigitalPhotos.net

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  • Future thinking…building your brokerage business through relationships

    Building a great brokerage business, or any business for that matter starts one client at a time. We look at how client relationships can help drive your business into the future, whatever the market conditions are.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    For those of you who keep up to date with my blogs, you will know I read Australian Broker regularly.  An article struck a chord with me the other day, but it wasn’t until this morning that I realised why. I read Ben Abbott’s story Commissions to shrink as clients buy and hold on Friday, and my initial thought was “Oh no, not more reasons why brokers will lose clients.”

    The story features figures from RP Data showing housing hold periods have stretched out to 9 years for homes, 7.7 years for unit, and that the figures will still increase in 2012.

    Here is a short excerpt from that story:

    RP Data said that this inclination from buyers [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][to hold onto property] would only increase over time, and this would impact mortgage brokers who relied on transactional commission income to make a living.

    “The average hold period is likely to continue to increase over the coming years as private sector demand for credit growth remains below historic levels and sales volumes remain below their peaks,” research analyst Cameron Kusher said…

    “It appears that home owners are increasingly likely to keep their current properties rather than upgrade due to the significant cost,” Kusher said.

    RP Data suggested that increases in median home values over the period, leading to declines in affordability, were having a marked impact on the period clients held on to their assets.

    What interested me as much as the article, were the comments from brokers about it. Most were surprised that some brokers would rely on refinancing for income.

    Rather than see home owners holding onto property as a negative, those that commented saw it as a positive. Here was one such comment:

    “So what is the problem – your trail just keeps on growing! this will not mean a reduced focus on your clients. It gives you greater opportunity to build a lasting relationship with them…”

    It got me to thinking that there must be two different types of brokers in this market – those that are lucky enough to have built relationships with their clients over time and that will stand the test of time whatever regulations, whatever market conditions are put upon them, and those that are forced to live “hand to mouth” putting deal after deal together the best way they can and just crossing fingers that some of them fall the right way whilst every outside force seems to be trying to shut them down.

    So how do you revamp your business attitude to adopt the first policy in order to weather the storm? It starts with doing the right thing for each client. Then it means actually pointing out what you are doing so they are aware of it. Showing them where they are saving money, where they could go wrong, so they appreciate the extra effort you have gone to, to fit them into the deal that’s right for them.

    I made the connection to credit repair today, thinking about all of those brokers who don’t consider it a valuable resource for bad credit clients.

    I realised why – that some brokers can be stuck in that ‘now’ thinking – just concentrating on getting the deals over the line, compared with those who are willing to try every avenue to make clients for life.

    The fact is, many clients have bad credit history, but are entirely suitable to service a loan. So they are put into a non-conforming loan, which they can refinance on at a later date. But is this long term the best decision for every client?

    Many would benefit from at least assessing whether they would be suitable to repair their bad credit rating, prior to going into a non-conforming loan. Admittedly, credit repair is not suitable for every client. But the number of rampant mistakes and errors in credit reporting in Australia* would mean it warrants an initial assessment of their suitability. And so does the average saving you could make your clients.

    Here’s how you can show the client their saving…

    On an average $300,000 loan, at an interest rate of say 9% compared with a standard variable rate of say 7% they will pay $15,046.57 more in interest just over the first three years of the loan by entering into a non-conforming loan at this interest rate. If you jump on our website to the MyCRA Credit Repair Calculator, you can punch in the real interest variables and actual figures you have for their circumstances and show them how much they can actually save based on the cost of credit repair.

    And remember, creditors make mistakes all the time, and the onus is on the consumer to correct those errors – but most people don’t know how and when they attempt it, they get nowhere. The next time you hear a story about someone’s Telco issues or mix-ups, or any kind of error that finds your client locked out of credit – don’t tune out and send them on their way, or label them a non-conforming loan candidate straight away. Before you do that, do them a favour and send them to us to find out whether we can fix their bad credit for good. We have a previous track record of up to 91.7% success for every case we take on.

    Once we’ve cleared their bad credit we can send them back to you to get into a home loan they will likely stick with for 9 years. You pick up the trail, and your future is looking more secure every day.

    * The volume of credit file errors on Australian credit files is uncertain. A Veda Advantage spokesperson estimated 1% of the 250,000 credit reports they give out as a credit reporting agency to Australians every year contain a material error on the credit file. But the Australian Consumer Association (now Choice) survey from 2004 revealed that 34% of the credit files surveyed in their small scale study contained errors or inconsistencies.

    Image: chanpipat/ www.FreeDigitalPhotos.net

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  • Veda warns small businesses not to overcommit in lieu of Federal Budget

    Credit reporting agency, Veda Advantage is warning small businesses in the lead up to the end of the financial year that the Federal Government’s asset write-off scheme could leave them exposed to higher credit risk.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    In Veda’s media release today, the company warns small businesses risk over-commitment acquiring additional credit to purchase new assets with the asset write-off scheme, saying it will not be robust enough to assist all small businesses in the coming financial year.

    The new small business instant asset write-off scheme introduced in the 2012/13 budget allows businesses with a turnover of less than A$2 million to write off each eligible business asset costing under A$6,500.  The purpose of the scheme is to provide an injection of funds for businesses to invest in new ideas.

    “It’s obviously very important to closely manage the credit you take on as a small business and there are simple steps you can take to manage risk. First and foremost you need to work out if you can afford to borrow in the first place, plan your budget appropriately to see when you spend your money and how much you can afford in repayments,” says  Veda’s Head of Commercial Credit & Procurement Risk, Moses Samaha.

    “Allow for interest rate rises and anything that might affect your future income, ensure you make regular and sufficient repayments to keep the credit debt below the agreed limit and be aware of penalties if you miss a payment.

    “It’s crucial to keep your cash flow coming in greater than cash flow going out – staying  on top of this is a key success factor to keeping your business running and driving revenue. These are all simple tips but they seem to be the same traps that SMBs continue to fall for – and they can be easily avoided.”

    A recent report from the RBA showed that small businesses were hit harder by the global financial crisis and have found it more difficult to recover than larger businesses in Australia which could drive SME’s to overcommit when trying to benefit from the new scheme.

    Here is an excerpt from that report:

    “According to business surveys and the Bank’s liaison program, conditions have been weaker for small businesses than their larger counterparts over the past two years. Following the 2008 downturn, there was a less durable recovery for small businesses than for large businesses; small business conditions only briefly returned to average levels in early 2010 before being below average for most of the following two years.

    The weak conditions are apparent in small businesses’ main concerns. In the mid 2000s, these entities were becoming increasingly concerned about attracting and retaining quality staff. Following the 2008 downturn, however, this was replaced by concerns about demand for their business’ goods and services, their cash flow/ profitability and broader concerns about the economic climate,” the RBA reports in its Small Business Finance Roundtable Report.

    This comes on top of the report’s findings that more small businesses are likely to load the family up with business debt due to a lack of access to credit in many circumstances.

    “Households owning businesses are more likely to have debt (including their business debt) than other households, with around 80 per cent of business-owning households having debt in 2010, compared to 66 per cent of other households, and they tend to have higher household debt relative to income,” the report says.

    “When the balance sheets of unincorporated small businesses are compared with those of the households that own those businesses, the households are much more likely to have debt than the businesses. This suggests that many small businesses may be financed indirectly by household borrowing rather than through explicit business borrowing.”

    The RBA also reports that tighter lending standards have a greater impact on small businesses and the reassessment of risk more generally by banks has also disproportionately affected small companies.

    See full post, Small business credit lock down pushes families into more debt.

    Small businesses struggling with debt need to know both their consumer and commercial credit files are put at risk if payments go into arrears past 60 days. To find out about repairing a commercial and or consumer credit file, contact our credit repair team at MyCRA Credit Rating Repairs on 1300 667 218.

    Image: Arvind Balaraman/ www.FreeDigitalPhotos.net

  • Credit file education could help consumers save money and reduce default numbers

    Media Release

    Credit file education could help consumers save money and reduce default numbers

    19 June 2012

    Brokers who provide extra education to their clients to ensure full comprehension of mortgage and loan products, could start with education on the fundamentals of obtaining credit, and particularly how to address credit listing complaints, a consumer advocate for credit reporting accuracy says.

    Founder and CEO of MyCRA Credit Rating Repairs, Graham Doessel says potential obligations to educate clients under NCCP as part of the move towards responsible lending could include education on basic credit rights and responsibilities of credit reporting, as well as the ins and outs of the specific finance products offered.

    “Too many people are just not savvy enough about their credit file, and the impact it has on their financial future. Too many people are forced to learn the hard way through being lumbered with bad credit just how the system works,” Mr Doessel says.

    This recommendation comes as industry commentator Kym Dalton claims many borrowers have limited knowledge of the meaning of mortgage products and terms, and that merely satisfying NCCP disclosure requirements may not be enough to keep brokers safe.

    “Disclosure and comprehension are not the same,” he said. “Borrowers are frequently nervous about asking questions when applying for a loan, in case it jeopardises their application,” he told Australian Broker yesterday.

    Mr Doessel suggests further credit education from a broker perspective could begin with some core topics which frequently see consumers come unstuck:

    ·         What a credit file is and what can be reported on it;

    ·         How consumers get ‘bad credit history’;

    ·         The potential impact adverse listings have on a consumers ability to  borrow further;

    ·         The importance of regular credit file checks; and most importantly

    ·         What to do in instances of credit file inconsistencies.

    “Addressing credit file errors and inconsistencies is a big issue. Since an adverse credit listing disadvantages the consumer’s borrowing ability for between 5 and 7 years, there needs to be more education from the finance community as to what consumers can do if they want to dispute something on their credit file.

    Many consumers are really left in the dark about the process and are often told by Creditors that listings cannot be removed from their credit file, and this is unfair,” he explains.

    Mr Doessel says the crucial area of credit listing complaint education could mean brokers help save consumers thousands.

    “Families who are funnelled into a non-conforming loan due to a bad credit rating will be paying a staggering $15,046.57 more just over the first three years of the loan on an average loan amount of $300,000. This is based on a standard variable rate of 7% versus a non-conforming interest rate of 9%,” he says.

    Due to the increase in people saving rather than spending in Australia, many of his credit repair clients are in a better financial position than they have been in years for loan qualification, but are held back from taking advantage of competitive interest rates and stable house prices by black marks on their credit rating.

    “Many clients tick all the boxes for loan approval, until they are knocked back due to credit rating defaults they were previously unaware of – and often those defaults should not be there,” he says.

    He says the best way brokers can prevent this scenario is to help consumers to get savvy with their credit file and the ways their good name can be compromised.

    “People also need to know that clearing credit ratings of errors is neither easy nor quick. They can get the run around from Creditors, but if they believe the listing should not be there, it is a point worth fighting for.

    He says if people have neither the time, nor knowledge of legislation that is required to deal with Creditors, over their credit reporting inaccuracies, a credit repairer can do the work for them.

    “A credit repairer uses their knowledge of credit reporting law to make a more effective case based on the appropriate legislation and also negotiates with the Creditor on the consumer’s behalf for the removal of those inconsistencies from their credit file,” Mr Doessel says.

    /ENDS

    Please contact:

    Graham Doessel – CEO  MyCRA Credit Rating Repairs       Ph 3124 7133

    Lisa Brewster – Media Relations   Mob: 0450 554 007 media@mycra.com.au

    http://www.mycra.com.au/ www.mycra.com.au/blog

    MyCRA Credit Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    ——————————————————————————–
    http://www.brokernews.com.au/article/borrower-education-fundamental-for-brokers-140921.aspx

    Image: tungphoto/ www.FreeDigitalPhotos.net

  • Beware banks last-ditch attempts to raise credit limits

    As of July 1, the Government has banned unsolicited offers to raise people’s credit limits. So no longer will people receive offers in the mail from their bank or finance company to increase the limit on their credit card or other lines of credit. This change is part of the Government’s move to ‘responsible lending’, which also encompasses a whole host of new credit and credit reporting laws. But reports are out that some lenders are attempting to offset the deadline with a host of offers that people should be wary of. Before July 1, people need to remember their own limits when it comes to finance, to avoid debt and inevitably, bad credit history.

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Recently the ABC’s 7:30 Report featured a story titled Credit card changes bring borrower warning. It interviewed industry spokespeople including Australian Securities and Investments Commission’s (ASIC) Peter Kell:

    “Unfortunately ASIC has seen some of the major lenders, some of the major banks, in fact, looking at the opportunity of the introduction of these new laws to push credit onto their customer base in a way that’s inappropriate, and in a way that arguably undermines the intent of the new laws,” Mr Kell says.

    “The Commonwealth Bank recently posted a notice on their website telling customers they would “lose the chance to get credit limit offers under the new laws, and miss out on the opportunity to access extra funds,” ABC’s Stephen Long reports.

    “CBA gave a court-enforceable undertaking to stop the deception, but the damage was done,” Long says. He reports there were around 100,000 responses to the advertisement.

    The Australian Bankers Association’s Steven Munchenberg has defended the actions of the CBA as more a ‘different interpretation’ of new legislation than an attempt to head off the new laws :

    “Look, we are very, very closely regulated industry, and ASIC is doing its job by monitoring very carefully what the banks do. There are times where the banks and ASIC will interpret legislation differently, and these are new laws. What we are learning is the approach that ASIC is going to take, and the banks will be very quick to make sure they’re compliant with ASIC’s approach,” Munchenberg says.

    So in other words, the banks will see what they can get away with, until ASIC raps them over the knuckles for it.

    In the meantime, there are people who as Consumer Action Law Centre’s Catriona Lowe says, assume because the bank has offered them extra credit they must have been assessed as being suitable to make the repayments.

    “We have seen and done research about the way in which these offers have been put together, which really encouraged people to turn off, if you like, that hard-nosed financial part of their brain, and turn on the fuzzy, “Oh yes, I deserve it, I might need it for a rainy day, the bank manager’s telling me it’s OK, I’ll just do it without thinking about it too much,” Ms Lowe says.

    The ABC also reports that both Ms Lowe and Financial Counsellor Gary Rothman have seen a huge surge in offers of additional credit ahead of the start of the new responsible lending laws next month.

    “It’s not uncommon for us to see people with $70,000 to 120,000 in credit card debt,” Mr Rothman says.

    This report took me back to a blog post from a while back, on the notion of Affluenza. The post, titled Caught Affluenza? How it can affect your credit rating health explores the rampant notion of MORE. That we need more money, more things, and often more than we really afford.

    This social disease was coined by Clive Hamilton and Richard Deniss in their book Affluenza: When Too Much Is Never Enough.

    “Affluenza pulls no punches, claiming our whole society is addicted to overconsumption. It tracks how much Australians overwork, the growing mountains of stuff we throw out, the drugs we take to ‘self-medicate’ and the real meaning of ‘choice’. Fortunately there is a cure. More and more Australians are deciding to ignore the advertisers, reduce their consumer spending and recapture their time for the things that really matter.”

    Basically the philosophy is we shouldn’t spend money we don’t have, on things we don’t need, and ultimately find ourselves with what we don’t want – debt, unhappiness and bad credit history.

    Don’t get me wrong – I don’t advocate total credit shut-down. It isn’t very practical. Credit is necessary in today’s society. But people should use it to enhance their lives so that they can spend time with the ones they love, or to really improve their quality of life. Essentially people should make credit work for them.

    I see different types of people seeking credit repair. I see many people who are perfectly capable of repaying credit, but are banned from obtaining it due to errors and inconsistencies from Creditors which lead to negative listings on their credit file. We do our darndest to help remove those from their credit reports and let people have that financial freedom back again.

    But I do see a few people who have caught ‘Affluenza’, who maybe should learn the the doctrine of ‘enough’ through being banned from credit for a while.  In the same token, those people need society’s support. They need laws like the ones coming through on July 1 to curb that susceptibility to offers of more, BEFORE they end up with bad credit history. They need the Creditors – so quick to issue more, and then so quick to issue defaults reined in and checked.

    That consumer shift to spending reduction and savings should be embraced by banks. New laws which seek to follow and help this psychic shift in society should not have been exploited by our banks or other Creditors in the last weeks prior to their introduction.

    A bad credit rating can completely change our financial situation. The black marks like defaults or Clearouts placed there by creditors show up on our credit file for between 5 and 7 years. Bad credit can limit our choices and can perpetuate the debt cycle by leading us to choose loans with higher interest rates and more fees, so the struggle to make repayments can be even harder. People should think hard about their ability to repay any credit, whatever the circumstances to avoid this situation. But if you have bad credit history which for some reason should not be there, which is stopping you from obtaining credit that you can repay, you would be a candidate for credit repair. Contact MyCRA Credit Rating Repairs on 1300 667 218 to talk to us about how we can help you recover your ability to obtain credit and give you back your financial freedom.

    Top Image: adamr/ www.FreeDigitalPhotos.net

  • The Top 7 Credit File Myths Costing Brokers More Than $50,000 Every Year

    Media Release

    The Top 7 Credit File Myths Costing Brokers More Than $50,000 Every Year

    7 June 2012

    By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repairs and www.fixmybadcredit.com.au.

    Credit reporting is governed by mountains of legislation across different industries. Often we can assume that this system is working, but in reality it doesn’t always work effectively.

    The fall-out from this is credit rating errors on consumer and business credit files that affect your brokerage business.

    Here are 7 myths about credit files that could be costing you thousands in lost commission:

    1. Consumers always know they have bad credit before they apply for a loan.

    Many brokers assume if a client’s credit check reveals a negative listing on their credit file that wasn’t disclosed, they must have been trying to hide it. Whilst this is sometimes the case, there can be many reasons for people not to know they have bad credit until they apply for credit.

    If your client has moved addresses they may not have received the appropriate warning notices or notification of the credit listing; or they may have been the victim of identity theft; been hospitalised; been incarcerated ;  been traveling overseas or been a victim of a system error or human error with the creditor.

    All of these instances can see people end up with a bad credit listing without them knowing it. In many instances the listing has been placed on the credit file unlawfully. Rather than turn these clients away, why not refer them for credit repair.

    2. Credit file listings are always correctly placed on credit files.

    Credit reporting mistakes can and do happen – and it is up to the consumer to ensure that their credit file reads accurately. But if many are not aware they even have bad credit, many more are unable to recognise credit file errors.

    Wrong names, wrong addresses, incorrect notification provided, a Creditor not adhering to the letter to credit reporting legislation, and a Creditor entering a listing which the Client believes should not be there can all potentially be grounds for requesting for the removal of the listing. Credit file errors happen every day. So if the client is at all unsure about the validity of the listing, and the method in which it was listed, they are likely candidates for successful credit repair.

    3. Credit file complaints are easily disputed.

    Some brokers assume that if the listing should not have been there, that it should be fairly easy for the client to request its removal. They assume if the listing is still there – the client must be deserving of it.

    In reality, once a listing has been placed on a credit file, it is very difficult to have removed. So even if the listing shouldn’t be there, most often clients are forced to put up with it for 5-7 years, depending on the listing type. Often clients are told the listing can be marked as paid, but will not be removed from the credit file (unless of course they are lucky enough to know about professional credit rating repair).

    4. If a Default or Clearout is on the credit file it can never be removed prior to the end date.

    On the other hand, if brokers are aware how difficult removing adverse listings can be, sometimes when they see the option of credit repair, they assume it must be a ‘con’, as in their experience listings are never removed from a credit file before the drop off date.

    In truth, unless the client can show why the listing was placed unlawfully on the credit file it will not be removed. So in the case of overdue accounts that have been listed as defaults or clearouts on the credit file, it is up to the client (or the credit repairer acting on their behalf) to show reason as to why the listing was placed unlawfully, and negotiate the listing’s removal.

    There is a lot of legislation which clients need to be up to speed with and it is very difficult for them to apply the letter of the law to their own circumstances – which is precisely why people assume it can’t be done.

    The process of credit repair involves the investigation of the credit file, the request for information on the account from the Creditor, and the determination based on legislation as to whether the credit listing was placed unlawfully on the credit file.  If this is determined, the credit repairer will formally negotiate the removal of the listing from the credit file on the client’s behalf.

    Whilst currently there is no legislative obligation for the Creditor to remove the listing, escalation of the complaint to industry Ombudsmen and the Privacy Commissioner can all improve the chances of removal in justified cases. This legislation is also set to change in the coming months to improve credit listing complaints processes.

    5. Bad credit clients aren’t worth the trouble.

    If you have done a lot of work with a client, only to find out they have bad credit it can be tempting to close the door on them and move on to someone who can be helped more easily. It is true bad credit clients will be rejected by mainstream lenders, but in the interests of good customer service, we should look at alternatives before turning them away.

    You could refer the client for assessment for credit repair as a first option. It saves you time, the credit repairer does all the work from there, and if the client should otherwise qualify for a loan apart from their bad credit, it makes sense to ascertain whether that bad credit history can be removed prior to looking at other options for lenders or simply turning them away.

    6. A bad credit client should be steered to the non-conforming market.

    Instead if you look at your duty of care to your clients, and you believe the client should be able to obtain credit, then the non-conforming market may not be the best option as a first step.

    It would seem fitting that it be ascertained whether or not the bad credit history is valid before providing non-conforming loan options to them.

    As a successful broker in the non-conforming market for many years, with many cases I was left scratching my head as to why these perfectly suitable clients who had nothing wrong bar their credit rating errors did not have other options than to enter a loan at sky-high interest rates just to break in to the property market. That is precisely why I founded a credit repair business in the first place.

    7. Credit repair is a waste of money.

    Credit repair is not cheap, but it’s not easy either. And it is certainly valuable. You could actually be saving yourself and your clients tens of thousands of dollars.

    Clients

    On a standard loan of $350,000,a client would pay $487.62 more in interest each month in a non-conforming loan at 9% over the first three years of the loan when compared with the standard variable rate of 7%.

    When we look at that in total, the client would be up for a staggering $17,554.34 more just in interest alone over those first three years. It is well worth considering clearing the client’s bad credit and getting them into a standard loan as a first option.

    Brokers

    You can generate goodwill from clients who are saving money and potentially generate great income for yourself.

    Credit rating repair is not suitable for everyone. But for most people who get taken on, the success rate is high. For example, MyCRA have a proven track record of up to 91.7% success rate for every case they take on. This means that whilst not every file can be cleared, there is a good chance.

    If you had only two clients returned to you every month with a cleared credit file it would add $52,120 per year in lost commission to your income. This figure is based on closing two extra deals for mortgages of $355,000 each month, with an upfront commission rate of 0.6%.

    $355,000 x 0.6% comms = $2130 commission

    2 per month is $4260 per month x 12 months (or 24 a year) = $51,120 in comms

    So if you are keen on helping those people you thought were lost, why not go back through your existing databases and restore some hope to those clients that you had previously turned away by referring them for credit repair.

    About Graham Doessel and MyCRA Credit Rating Repairs.

    Graham Doessel is the founder and CEO of MyCRA Credit Rating Repairs – Australia and New Zealand’s leading credit rating repair specialists.

    Graham’s origins are in finance, and he formed/owned the award-winning non-conforming brokerage “Mortgage Now.”
    Graham is a consistent spokesperson in the media for credit reporting issues in Australia and New Zealand.

    MyCRA Credit Rating Repairs, now in its fourth year of operation, has recorded an impressive track record of up to 91.7% rate of removal of inconsistent or inaccurate negative data from the Australian and New Zealand credit reports of both consumers and commercial entities.

    MyCRA Credit Rating Repairs is nominated for the 2012 Telstra Small Business Awards and was placed 24th in the 2012 Start-Up Smart Awards.

    /ENDS.

    Please contact:

    Graham Doessel – Founder and CEO MyCRA  Ph 3124 7133

    Lisa Brewster – Media Relations  MyCRA   Mob: 0450 554 007 media@mycra.com.au

    http://www.mycra.com.au/ www.mycra.com.au.blog

    MyCRA Credit Rating Repairs is Australia’s leader in credit rating repairs. We permanently remove defaults from credit files.

    Image: Stuart Miles/ www.FreeDigitalPhotos.net

  • Linkedin Hacked – Thousands of Australian CEO’s And Top Professionals At Serious Risk Of Identity Fraud As All Of Their Personal And Corporate Identity Information May Be Visable

    Talk about a risk !  Imagine that, this latest hacking could be massive!

    Linkedin has more than 150,000,000 user accounts and most of them are serious professionals who are extremely cautious.  Especially when it comes to leaked information.

    Picture This, Richard Branson (Virgin, Virgin Unite, Etc.), a Linkedin member, is chatting to one of colleagues about an upcoming project..(you get the picture..) That information could be extremely Valuable (and damaging) in the wrong hands…

    It’s easy to fix though, Jump online immediately and change your password.

    Too many people are today falling victim to identity theft and identity fraud as a result of having the same passwords across many different sites and applications.  If your Linkedin Password is the same as your password on other sites, it’d be a really good idea to change that password as well..

    What’s all the noise about anyway??

    Identity theft is one of the major causes of clients coming to FixMyBadCredit.com.au to have their credit rating repaired.

    After a consumers identity has been stolen, the identity thief can often apply for a drivers licence, get a medicare card, open a bank account and then we’re into borrowing..

    Before you know it, if it was your identity that was stolen, you could find tens of thousands of dollars in credit card debt has been ‘run up’ in your name and not only is your credit rating shot, but now you have debt collectors chasing YOU.

    That dream about buying your new car, or the family home is now out the door completely…  No lender is going to go anywhere near you with thousands of dollars in unpaid credit card debt…

    Change your passwords, DO IT NOW